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WryousInsider Mini
asked in Razer Support
I lost my phone number and don't have backup codes

I lost my phone number and I can’t get OTP anymore I also don't have backup codes. I can’t make purchases or change my number in my account because of this, please help.

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ShadowNinjaPLInsider Mini
asked in Razer Support
Razer Seiren V3 Chroma no audio output

Hi,I have a problem with my Razer Seiren V3 Chroma. The audio output doesn’t seem to work. I’ve tried reinstalling the device, plugging other headphones but i cant make it work. I can only here cracking sound and chopped audio when sliding volume adjust slider in windows settings.

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Brandonrey12Insider Mini
asked in Razer Support
Why is Razer customer support not responding!

I don't understand why Razer customer support is not responding to emails and complaints. And I'm starting to think they put the bad gift cards out there intentionally.

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Razer.Aero
JazzberryJamthinkbase219
JazzberryJamthinkbase219Insider Mini
posted in Razer Support
Synapse not recognizeing my blackshark v2 hyperspeed

Please help, my headset is not showing on Synapse 3, i updated the drivers for it, and googled it for the whole day, can’t find a solution.

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Razer.Aero
coolcountyPatriarch714
coolcountyPatriarch714Insider Mini
asked in Razer Support
Blackshark V2 mic

Hello! Could you tell me if it's possible to enable an audio notification function in the headphones for turning the microphone on and off, so that a sound signal is played when I mute or unmute the microphone? If this is already implemented in Synapse software, how can I enable it? If this feature is not available at the moment, is it possible to add it in future Synapse updates?

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coolcountyPatriarch714
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GeneralHavoc14Insider Mini
posted in Razer Support
How do I recieve a RMA code to initiate the process?

Recently my Razer Deathadder Essential has begun to face issues with the right click where the slightest touch tends to trigger it. I would like to have the product replaced or fixed at a nearby service centre but there seems to be none in my area or country. After some research online about how to get the RMA code, I was led to support.razer.com/contact-us/ where I was unable to find any method to obtain the code due to its complicated design. I would like to request a step by step process or some support from the staff to help fix this issue. TIA

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BrolyOtero666
BrolyOtero666Insider Mini
asked in Razer Support
Question about macros

I wanted to know if there is a way to run a macro in its entirety for a certain amount of seconds and not using the loop function that repeats it for a certain amount of times. I have a macro that I need to run for say 30 seconds and I have it inserted in another macro “mother” which has 2 actions and then the other macro included that I only want to run for 30 seconds and follow the rest. In the picture you can see that i have inserted the macro “hercules” inside another mother macro, i want to hercules to run for 30 segundos en thats it, is any way to do that ?

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BrolyOtero666
nhanvanle2210
nhanvanle2210Insider Mini
asked in Razer Support
Sound 7.1

Can I register 2 razer blackshark v2 x headphones to activate 7.1 sound on the same razer id account? If so, how do I switch to 7.1 sound each time I change devices?

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nhanvanle2210
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Raj2424Insider Mini
posted in Razer Support
phone

I lost my old phone number

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whwhd15Insider Mini
asked in Razer Support
Relationship Between Synapse and THX Spatial Audio (Using BlackShark V2 Pro 2023)

I have set Synapse to "disable" in the startup programs, and when I booted my PC, I felt that the sound was too quiet. As far as I know, the BlackShark V2 Pro (2023) can still use the custom equalizer even if Synapse is turned off, which is why I tried excluding it from the startup programs. The bigger reason is that when Synapse is running, I experience significant lag during games. The difference when toggling Synapse on and off is quite noticeable. Additionally, it unexpectedly pushes my CPU usage to 100% and consumes around 500MB of RAM. However, the important point is that when I use Synapse, the headset sound becomes louder again, and I suspect this is due to the THX Spatial Audio feature.But I am using THX Stereo and do not utilize spatial audio. I want to turn off Synapse, but if I do, the sound is too quiet. Does THX Spatial Audio require Synapse to function? If it is necessary to use Synapse, is there a way to reduce the number of Synapse-related processes that show around 18

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ParisGreenradiocast963
ParisGreenradiocast963Insider Mini
asked in Razer Support
Razer DeathAdder v2 mouse wheel problem

Hello !Just today my scroll wheel stopped working all of a sudden.I think i have it over 2 years but i dont remember when i bought this.Everything else is fine. Is there a cleaning procedure for it ?How often is the mousewheel stop working on these models ?Is there a video tutorial or a guide on how to fix it ?thanks !

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FiszPL
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roadSandyBrownbiz786
roadSandyBrownbiz786Insider Mini
asked in Razer Support
This product is already registered. If you did not register it, please contact Razer Support.

Hello I bought a headphone .When registering it I saw this error This product is already registered. If you did not register it, please contact Razer Support. Can you help me?

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FiszPL
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samerthebeast
samerthebeastInsider Mini
asked in Razer Support
razer viper mini power surging pc

i recently bought a viper mini from amazon and it seems legit it started power surging my computer when i test another device on the usb port it works fine i tried all the power surge fixes but the viper mini is still not working what can i do

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FiszPL
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melpicerInsider Mini
asked in Razer Support
I registrated my chair moths ago but now it doesn’t appear in my products

Hi! Months ago I purchased my chair (hello kitty collab) and I remember doing because before starting to put it together I scan a QR y they told me that my product now registered with my user and today that I was registering other item I don’t see my chair. I’m a little confused because I did it months ago. please help me!

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Boombastic-52Insider Mini
asked in Razer Support
Usb transceiver

Hi my Usb transceiver got broken and i can’t use it anymore razer blackshark v2 pro wireless s/n HN2301D13000435cani order a new one?

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RCN_Djllama
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Soapzy1Insider Mini
asked in Razer Support
Basilisk v3 Pro Scoll Click stopped working

My Basilisk v3 Pro’s scroll wheel click has stopped working, I tried cleaning it, using another computer, turning off and on, unplugging it, switching to Bluetooth and doing a firmware update and nothing has worked. I still hear a click when I press the scroll wheel but nothing happens on my computer. I then contacted support and they went through all the things I’d already tried with me and then I was unable to get access to the warranty even though I provided the invoice for the purchase from Amazon I was informed I couldn’t be sent a new one because it apparently wasn’t the right seller. I really don’t want to have to spend 150$ on a new mouse. Does anyone know of anything I can do?

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RalphVyxInsider Mini
asked in Razer Support
Startup Apps

How can I disable ALL Razer startup applications? Because when I turn on the PC, some Razer Synapse and Chroma studio functions are running in the background

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MhdinsiriiInsider Mini
posted in Razer Support
This product is already registered. If you did not register it, please contact Razer Support.

Hello I bought a headphone today.When registering it I saw this error This product is already registered. If you did not register it, please contact Razer Support. Can you help me?

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Razer.sushi.boi
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Brandonrey12Insider Mini
posted in Razer Support
Razer Gold gift card missing pin

Please I need help with the missing pin on my Razer Gold gift card. I mistakenly scratched off some of the pin. I've got all needed information if anyone can help with it 😞. Customer support has been irresponsive to email over 2 days now. Please help.

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Razer.sushi.boi
MrHoller
MrHollerInsider Mini
asked in Razer Support
My Keyboard doesn't work.

I bought a Deathstalker V2 Pro TKL a 3 months ago. Yesterday my battery life turns 0%. As I usually do, i put my USB cable to charge him. When i woke up and remove my USB cable, i noticed my keyboard doesn't turn on. I put again the USB Cable and in the Razer Software (synapse 3.0) my battery life is 100%. When i remove the USB cable, pops up a message: "Deathstalker v2 pro TKL has no baterry life" Something like that and my keyboard turns off. Is bizarre i pay expansive to this keyboard to doesn't work.

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Razer.sushi.boi
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fabriciomelInsider Mini
asked in Razer Support
Blackshark v2 x alread Registered

Fiz a compra de um headset da Razer, blackshark V2 X.Quando tento registrar o produto na minha conta, o produto consta como já registradoAcabei de receber o produto que foi comprado via Aliexpress

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Razer.sushi.boi
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KindANTONIOInsider Mini
asked in Razer Support
i buy black shark v2 x but the activation code is already registered

I'm trying to activate the 7.1 surround sound, But when I register the product it says it is already registered P/N:RZ04-03240100-R3M1

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Razer.sushi.boi
The_Warbreaker
The_WarbreakerInsider Mini
posted in Razer Support
Blackwidow V4: Space key not working properly

Hey,I’m using a Blackwidow V4 that I bought abt a month ago,It isn’t damaged but the spacebar key just doesn’t work properly, Sometimes it doesn’t press, Sometimes it double taps even tho I pressed it once, and it can also triple tap if it wants to.I alreadye cleaned the keyboard and it didn’t fix anything, I aslo tried using a different keyboard and it worked perfectly fine so I think (I’m pretty sure) that the issue is within the keyboard itself. I’ve also seen that many other people had the same issue so, if you also happen to have the same issue as I do, tell me and we’ll see what we can do Thanks to the Razer support staff if they can resolve this, it’s really annoying especially when gaming:) ^^ <3

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Razer.sushi.boi
SilverSandventurewire804
SilverSandventurewire804Insider Mini
asked in Razer Support
I have Razer Blackshark v2 pro S/N: HN2037D13003152 and I lost Bluetooth transceiver.

I have Razer Blackshark v2 pro S/N: HN2037D13003152 and I lost Bluetooth transceiver. It is critical to have wifi connection during my daily work. Can I buy replacement dongle for my headset? I am located in Poland

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Razer.sushi.boi
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sashimichefInsider Mini
asked in Razer Support
Razer Viper V2 Pro unable to be used unwired.

I’ve looked through similar issues already discussed but the only other person I saw with the exact same issue didn’t find a resolution. The mouse functioned perfectly till today. However, today when I plugged in the dongle into the computer, the mouse didn’t connect. I figured it was out of battery so I plugged the mouse into my computer to see if it would show up in synapse and charge. It did not. It showed no signs of charging and was not usable, not connecting to my computer through the dongle, or working through the wire. I tried a method found by someone else to plug the mouse into a non-computer usb port. By doing this, the mouse turned on and said it was charging (in synapse), as it was now connected to my computer through the dongle despite being charged by a non-pc usb port. I assumed the problem was fixed and left it for an hour. I came back, unplugged my mouse and within a second it lose power and connection to my pc. I plugged it back in and realised it was stuck charging

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Razer.sushi.boi

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