Razer Support

I lost my number , i cant receive the OTP SMS so i cant have transaction

I asked for a ticket and I’ve been answered by this adress and I’m not sure if is legit or not.It maches all the info from Razer site so idk what to do.those are Support-us@razersupport.com and razer@mailac.custhelp.com 

I brought a Razer card of 200$ from the store yesterday and it has been used already *Removed photos for privacy and security purposes 

 so i have downloaded the razer synapse app and when i update the app , it get updated to the version 1.88.20 from there i could do anything and it says, please connect a device. is there a way to fix this? im not a gamer and my use case with this keyboard is clearly for the functionality of improving my speed while designing with different softwares.  

Having trouble figuring out why the THX spatial audio program shows up all my games grey, even when i have them open? Any help would be appreciated!

HelloI'm actually using basilisk v2.I thought about upgrading to V3, but I noticed the wheel resistance regulation on the bottom was removed. Do the V3 have an electronic regulation for the wheel resistance? Site states that it could be free wheel or tactile...but no resistance regulation. Was this feature removed?(I won't buy in that case)

Hello,  I have a Razer Blade 15 Advanced (2020) RZ09-03305F53 with a crackled screen (still working), i was asking myself if i could change this screen with a similar one, but not exactly same ? In a way to repair it but also tu upgrade it.For example i don’t really care of the oled/touch screen, but more of the Hz…Could i use this one : https://www.blisscomputers.net/razer-blade-15-2020-rz09-03305e43-15-6-ips-300hz-fhd-led-lcd-screen-display-294118/ ?? The reason is also that the screen of my precise model of blade isn’t foudable anywhere… thanks you all.  

Hey everyone!  I’m having an issue with my Blackwidow Elite volume wheel, where at random times, it will suddenly scroll all the way up on volume (I mean, from 22 to 100 in a matter of seconds) and this seems to happen at complete random. I have to rush to start scrolling down on the volume to keep it from blasting wtv it is I’m playing/listening to in my speakers.  The most I’ve seen is using some contact cleaner and just dousing it in it, but I’m wary of doing that before other solutions are met. I’ve tried blowing air through it in case debris was there for some reason, but the issue has persisted for months now. I’m out of warranty, so any help would be greatly appreciated!!

Performance mode: Plugged in is showing "Balanced" mode only. How to resolve this? Silent mode, Turbo mode and Custom are all grayed out, unable to use or select. Why is that? How do I correct this? Thank you

Hello, i have a question. I have Blackshark V2 product  headphones, yesterday since yesterday i have noticed a difference in my audio: Left one sounds less powerful than the right one. I have noticed when i put just the jack in the computer without the soundbar everything is working fine,  at first i thought it could be synapse but i even deleted it, and that wasn’t the case. So i think is the soundbar the main problem. I couldn’t find anywhere where i could buy a replacement for it. I mean, headphones still works well. I wouldn’t like to buy another one. Can someone help me over? :D Thank you

I just recently bought the Blackshark V2 Pro, specifically the one for xbox. the first couple of days was great, but then after a few days for some reason, anytime I tried streaming on discord on xbox with the headset connected it, the stream didn’t go up. I tried everything, unlinking and relinking my discord account, clearing my cache, resetting my xbox. the only time I can stream is if my headset is disconnected from my xbox, I’m really not sure what to do, does anybody have any tips?

Dear Members, My Razer Keyboard or Mouse are connected to Razer Blade 16 (2024) through a USB Hub and it is causing intermitted freezes of mouse and keyboard input while gaming. These freezes take 1-2 secs and occur every 10-20 secs. I opened an incident on this to Razer Support in March 2024, I have done all troubleshooting steps but haven’t received a solution yet. (Please don’t recommend basic fixes, like install latest drivers or connect laptop to power outlet...) Both mouse and keyboard are working properly if they are connected directly to Razer Blade 16 (2024) I am wondering if anyone here who has Razer Blade laptop has the same issue. It is actually easy to try:connect mouse and keyboard and Razer laptop through an arbitrary USB Hub start any game which is demanding on GPU and play 10-20 minutes check if intermittent freezes in mouse movement or keyboard input occur Than

my microphone broke and i don’t find a original one to buy. I don’t want mess with audio quality issues later. I use it a lot, like every day.

   I bought the thx  spatial audio app (my headphones are blackshark v2 x) but sometimes it stops working by itself. Sometimes it fixes itself. but sometimes it doesn't. I have to delete and reinstall. please help the sounds right in front don't come in calibration. the sound is muted, and the EQ' part is completely dysfunctional. Today I did this for the 5th time so I wanted to write here, maybe someone will know, otherwise I can't use the headphones. I added it as a ss.  does not work completelyOnly the sounds I draw work 

Laptop: Razer Blade 15 Advanced (R209-0421EED3).Issue: CPU/GPU temps hit 95°C+ under load, throttling performance.Plan: Replace thermal paste and pads/putty.Please give me the thermal pad thickness for the heatsink. And what stock pads were used. 

pls help

Hi all, I’m trying to run the keyboard (RAZER CYNOSA LITE) application as administrator because none of the macros works on a “privileged” app. in a Windows11 pro system. In example you can run a notepad app and then, another instance of the same app running it as administrator. On the fistr notepad, every macros works, so if you have a keyb button that write your email you’ll see “myemail@email.com” but if you do the same in the other instance (the one run as administrator) notthing happen! How can you set that when the system starts, the app that manages macros always starts in administrator mode? Thanks and best regards, Fabrizio.

Hi, I would like to know how to activate the Razer system recovery feature. When I first bought my laptop, it was there, and I used to enter recovery mode by pressing the F9 key. My SSD was a 256GB that came with the laptop, but when I changed the SSD to a bigger storage. I am unable to boot into system recovery mode. Even when I click F9, it just says entering system revovery but goes straight to booting into my OS. How can I return that feature back on?

Is there delivery to Canada or the Middle East? 

Hello. How to set up Dolby Atmos on Xbox series x for Razer Kaira Pro?

Missing 4digit number 

I'm planning to go to hong kong and buy razer stuff, what would happen if I return to my country and the item is faulty or not working anymore? How does warranty work on situation like this? I specifically want to buy firefly v2 pro and kraken hypersense

I can't find the serial number.I removed the ear pad on the left side of the headset and found no trace of a serial number. All I found was IC and FCC ID with a bunch of random letters and numbers that doesn’t make up a 15 alphanumeric characters serial number. I currently very frustrated from this issue since I’m currently having trouble with the dongle connection. I would like to contact support but i can’t because I can’t find the serial number

I would like to just buy a replacement to the broken base to my razer enki chair. Any help to find where to purchase one?? Razer support doesn’t seem to help if your warranty has expired. 

So yesterday I was gaming with my friend and I alt escaped out of the game to close out some stuff and then just out of no where my mouse just started turning off and on and disconnecting and reconnecting from synaps. (My mouse is Bluetooth Btw) it doesn’t show much color other than purple when it turns back on and it’s not like a quick on and off it’s almost a pulsing thing and my mouse is charged 100% and the white dot on the bottom just goes quickly from red to blue to white sometimes? And it only stays on for like 4 seconds at a time. I’ve uninstalled synapses and reinstalled it and that didn’t work so I don’t particularly know what to do. Also this happens even when I plug it in to the PC to try and use it wired