Razer Support

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I want to change my phone number because I lost my old sim and it kept sending otp to my lost phone number 

Hello, i have this issue when i open the firmware application on windows 11. i have this pop up opened multiple times thanks 

Dear Support, I have a serious question , is shipping to Algeria avaiable in your shipping countries? ( i didnt undrestand what middle east refers to , so thats why im asking )Im really interested in your products , i'd like to get a response as soon as possible , thank you. Regards.

is there a possible way to get the original stock skates for the mouse?as I bought the refurbished variant off of amazon and the mouse didn't come with any skates

Hello, My Tatarus V2 will not work on my new Surface Pro 11 Snapdragon X Elite. Chroma works and Synapses recognized the device. However, it is unable to bind keys. I’ve tried reinstalling and recreating profiles, and it still won’t work. Please help.Thanks,Matt

Hello forum, I really need your help. In general my razor blade 17 2022 is always running quite hot. 90° and more measured in core temp. However, everything worked quite fine so far except of some GPU crashes when playing hardware hungry games. The new problem happening now is, when I start a game and the first seconds it runs smooth but then the fps drops slowly, and then there is a clicking sound close to the battery charger plug and the game fps gets lower and lower until the game crashes and freezes. Sometimes nothing happens and i have to restart and sometimes it jumps into bluescreen wirh the Clock watchdog timeout error. I am looking forward for anyone who can help me here.BestEtienne

Hey dear Razer team, we've unfortunately lost the USB dongle for our beloved Xbox Wolverine v3 Pro Controller at home. Is it possible to purchase one from you? Or can you help? Luckily, we still have the Wolverine v2 Tournament Edition with a cable. But we'd still like to continue playing with the v3. Best regards, Andy ------------------------------------------------------------------ Hey liebes Razer Team, bei uns zuhause ist leider der Usb Dongle von unseren geliebten Xbox Wolverine v3 Pro Controller abhanden gekommen. kann man den vielleicht bei euch nach kaufen? bzw könnt ihr da helfen?   zum Glück haben wir noch den Wolverine v2 Tournament Editon mit kabel da. aber wir würden trotzdem gern mit dem v3 weiterspielen.  liebe Grüße Andy 

i have an error when receiving otp please help me

I have just got the Blackwidow Mini V3 Hyperspeed and when I click fn and print screen it activates the scroll lock but when I press fn scroll lock it activates the print screen, it was working correct before I think I might have pressed something to change it does anyone have any ideas how to revert it back?Thank you!

when in obs i go to activate the device it causes my monitor pluggedf ib through the passthrough to go all black or flicker and on obs it will say no signal, signal out of reach, or it will say connecting show my screen for a split second then go back to a black screen monitor and no signal on obs please help i bought this off facebook marketplace did i get scammedlights turhn on its detected by my computer i have synapse 2 and 4

hello i have a probleme my razer headset is connect to the surround sound app but the spatial audio doesnt work and it’s like my headset don’t have spatial audio at alldo you please have a solution

I got a Razer DAV3 last year but my scroll wheel is causing issues like random jumps, scrolling with literally a bare minimum touch. Not even a proper scroll. Then I use my side buttons in game and they have started ghosting at times and it hasn’t even been one year yet.

When I attempt to connect my Barracuda X to my phone via bluetooth, the device doesnt show up on my Bluetooth pairing list, nor on Razer Audio. Mine is a 2022 model, and I’ve tried the press power button three times trick aswell. Still not pairing.

The pcie clip brok off and got lost, anyone know anything i can use to suitably replace the clip? it doesn’t use common pcie clips, rather those you press from the sides.Thanks

Hello Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem to activate my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation  

i have tried everything that you sent to me but unfortunately notting works to get the microphone working again i dont know what to do anymore i cant"’t find the serial number on the headphone 

Been tryna find a Core X for awhile but i can’t find anything on amazon or on the razer website. If anybody knows lmkkkk

I can't use the thx spatial audio application, it asks for an activation code, but I bought barracuda pro, I can't use thx spatial audio, which I have been using for a month since yesterday, please help.

Need a code for 7.1 surround sound my my headphone code is already registered by someone ((( please send me the code for this equalizer

Looking for replacement 7 pad as the ‘1’ is losing responsiveness. I’m located in Australia, but I’m not seeing anywhere I can buy the replacement parts

A friend of mine bought me the kraken x lite headset from a local store (not second hand or anything), I’m having trouble finding the activation code for 7.1 surround sound? I don’t think its in the packaging and when I try registering the product I dont know whether to use my name or my friends name and info + which address I should use since I didnt have the product shipped to me.

Olá, Eu resentemente ganhei os fones " Razer barracuda X black edition" de presente, e eu anda a reparar que sempre que os ligo eles dizem " low batery" e eu fico me a perguntar o porquê, porque eu carreguei os o dia todo, e eles continuam a dizer isso.  Por isso queria saber como se resolver os fones do carregamento. E aliás cria acrescentar uma coisa, eles sempre que eu os meto a carregar, eles dão aquela luz vermelha( que significa que estão a carregar) e passado um tempo a luz vira verde e aquilo apaga.

I got my kraken v4 pro headset within a week ago and I noticed that the sidetone isn't working properly with stand alone mics. Is there something I'm missing? I noticed there was some other posts about sidetone about 2 months ago..  are there any updates by chance? Also does this headset support live mic monitoring with the side support control board? The mic delay through normal synapse software is kinda annoying... which is why i ask. Anyways any kind of feedback would be appreciated. Thank you 

As the title says another day another razer problem So windows and both synapse are showing my headset connected and well, selected is as default playback device but still it doesn't give any sound. Updated drivers tried using a cable.  I'm so done with razer products, this garbage is expensive and so underperforming, not to mention the customer service only wants a serial number so they can open a dispute in their so called office. Yet it never helped me with my faulty products.  Basic troubleshooting as replugging usb dongle and different usb ports had no effect as well. Has anybody experienced the same problem with a solution, except buying another expensive headset deffinitly not from razer? Also the microphone doesnt detect any input.