Razer Support

I lose phone right now can't remember authentication please help me

Hi, yesterday night, while playing Overwatch and in a comp game, my Viper V2 Pro decided to just stop clicking. For no apparent reason at all. I have tried to see what was wrong, repaired synapse, reinstalled drivers, and even factory resetting it. But it just doesnt want to click. It is only 2 months old. Does anyone have any solutions?

I just bought Razer Blackshark V2 X headset. I did not get an id via email or with the product. so now i can not register and get the 7.1

Hello, i bought the razer blackshark v2 x, but i have problem when i register the headset where the item is already registered but not under my razer id. I cant get the activation code for 7.1 surround. How can i fix this?  

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻. 

 Okay. This may sound strange, but the solution to your Razer peripheral problem might be in your Device Manager. For years, my Razer Huntsman keyboard was failing to work on a few specific keys: "Z", "Y", ".", and "/". Several months ago, my Razer Naga Trinity started having left-click issues. Sometimes it would double-click, sometimes it wouldn't hold the click, and sometimes it wouldn't click at all. And recently, the left-click on the mouse scroll wheel (when you push the scroll wheel to the left) stopped working altogether.The modular side of my Razer Naga Trinity mouse also started to show some inconsistencies, not detecting the pressing of the buttons.Now, at this very moment, I opened my Windows Device Manager. I clicked on "View" and then on "Show hidden devices".The device manager displayed a huge number of devices with faded colors (devices not in use, see screenshot below). Among them were many faded replicas of my Razer Huntsman and Razer Naga Trinity.After uninstalling mo

The GPU has not been recognized since the v1.06 update. My 3070 graphics card is not recognized after the update. Can someone help me upgrade from BIOS version 1.6 to 1.5? Here is the serial number of my Razer SerialNumberBY2141M39602306

Razer Blade 14 is bubbling and I’m out of warranty. Frankly this has been the case for a while I just was using this in one place with external mouse and keyboard so it wasn’t an issue / i didn’t really notice. Any suggestions what to do? Razer support simply tells me to come here and start a post given the warranty issue.

Hi i lost my - keycap for my keybourd Ornata V3. Is there a way to posses/buy one? Thanks.

Hello everyone!I just got Blackshark V2 X. The headset is working fine, but my Windows 11 cannot detect the microphone. I have tried updating and reinstalling my Realtek drivers, but nothing helps. The microphone is not even displayed in the input devices. Since my laptop only has one jack port, I can’t use a splitter cable. I have tested the headset with the phone, and the microphone is working fine, but it seems my system cannot detect it. Can anyone help me with this issue? Thank you!

It was working fine one day then the next it happened out of no where.

"Hello! I've lost the paper with the activation code for my Razer Tiamat 2v headphones, please help. 

Hello,I am experiencing an issue with my Razer 8kHz mouse. Every time I turn on my PC from a shutdown, the mouse disconnects and does not work until I unplug and reconnect it.I have already tried switching USB ports, but the issue remains the same.Could you please help me resolve this problem?Thank you in advance for your assistance.Best regards.

I just got a blackwidow V4, nice keyboard nice key’s feels good. The only very annoying thing on the keyboard i cannot fix and need to be fixed isthat it seems to fall back to some color cycle pattern when  the synapse software is not running. It means when you turn the pc on instead of a nice visible readable static color you get all different colors what makes it hard to work with. How can i tell the keyboard to always use static color i have set until synapse or a program tells todo something else ? Means as soon synapse shutdown. the keyboard need to fallback to static color. Why is this not default ? Latest firmware is in, and i get the feeling that after that the problems started.

Honestly, really disappointed with this product. I hoped it would be an upgrade from the Razer wolverine v2 but it is a downgrade. I have already bought and replaced one within 2 days. So the controllers arent faulty. But for some reason when I plug the controller in after updating it using the firmware software the controller refuses to work. When I plug in my mic no audio comes through and when I try to switch to PC mode using the shortcut I hear static noise in my headset. To add to this Synapse 4 can no longer detect these controllers I have tried connecting both the one I returned and the new one. I have tried uninstalling and re installing synapse nothing works. Would honestly like to get this fixed and not feel like I wasted my money. 

Hello,Since the latest Razer Synapse update, I am being prompted to complete verification through World ID, which requires an Orb scan.However, there are currently no Orb scan locations in Canada, making this verification impossible to complete.This situation prevents me from fully using my Razer Naga Trinity mouse, particularly in resolving a compatibility issue with Fortnite (middle mouse button not being detected since the latest game update).I am requesting that you: Disable or bypass the World ID verification on my Razer account, Or provide me with an alternative method to verify my identity, So I can continue using my hardware as intended. Please confirm the steps I should follow as soon as possible.Thank you,

I can't register my Razer Blackshark V2 X. It says it's already registered, but I can't figure out where. Because of this, I can't enable 7.1 surround sound.Serial number: HN2121D13401634

I just got my new Blackwidow v4 low-profile TKL orange key for a few weeks. I noticed everyday in one or two of my intense games, the keyboard suddenly not registered any AWSD key.This seems to only happen when I played the game (Overwatch with Lucio main) that requires me to constantly holding right mouse click + mouse scroll and AWSD key together for long time (+ lot of shift key).My mouse is also from Razer Deathadder v3 Pro. Not sure if there is collision between mouse and the keyboard since this only happened if I am holding right click + scroll on mouse for long time. And there was no issue before I switched to Blackwidow keyboard (and update the Synapse v4).My current workaround is to Alt+Tab out of the Overwatch game and came back then it recovers. But during a game, that probably means death.I am using Blackwidow v4 keyboard in wired mode. My mouse is wireless. Razer Synapse v4 has updated to the Sep 08, 2025. I have also turn on Snap Tab and Game Mode.Any possible solution?Th

Sometimes, when I'm just typing or playing games, inputs won't get registered or will be extremely delayed. But the most frustrating thing is that sometimes keys are still 'held' even though I let go of them seconds ago, and remain pressed until I press them again. I tried killing all Razer services running on my PC (Synapse, etc.), which solved the problem, but the keyboard was no longer usable because of the Razer software not running.

Hello Razer Team, I'm here and excited to start this flight with you. However, I'm having an issue with my BlackShark V2 X headset. I keep receiving a message that says, "This product is already in service. If this doesn't apply, please contact Razer Support." Can you please contact me so I can provide the necessary information and documentation? Thank you for your assistance. Thank you in advance for your support.🙏

Hello,I bought the license for THX Spatial Audio but during update to synapse 4, i had to reinstall the software in free version and i don’t know where i must to enter the Key code.The software seems not to work (no sound in my headphone Blackshark V2 when i select THX spacial device). Please, help me. Thank you!

My blackshark hyperspeed headphones is not connecting to the dongle for my PS5, after connected via Bluetooth to another device. How can I fix that?  

I’ve tried every variation that I can think of, but nothing seems to work when registering, the serial number says invalid. Can someone provide any tips here?

Oi, perdi meu número de celular antigo, e nao consigo fazer uma compra, voces conseguem me ajudar a fazer a alteração de um novo?

my product is already registered but i buy it new