Razer Support

So I purchased a razer core X chroma and a RTX 5070 card and the performance is terrible. I assume this is because of the thunderbolt 3 connection that is limiting the bandwidth? Is there anything I can do to make this combination work.Frame rate graphic quality and everything is just way worse with the EGPU and the 5070 compared to the on board GTX 1660 TI.

When i charge it wont go to my phone can yall help me with it

My Naga Left-Handed Edition (RZ01-03410) is stuck in Mass Storage Mode and not detected as a mouse. Please provide a firmware recovery tool.I try evrything maybe firmware can hel me!

Dear Razer Community, I am interested in purchasing a Razer BlackShark V2 X headset with splitter, but I have a question about using it on Linux. I understand that Razer Synapse is not supported on Linux, but I am wondering if there is any way to enable the 7.1 surround sound feature on the headset using Wine or another third-party software. In a second option, I am open to other recommendations for headsets that have built-in 7.1 surround sound and that work perfectly with Linux.

I purchased a DeathAdder V4 Pro from Amazon last week. The wireless dongle is already malfunctioning: Issue 1: Dongle stopped respondingYesterday the dongle shut off completely. All LEDs went dark and wireless connectivity was lost. Unplugging and reconnecting did not help. I used the mouse in wired mode for approximately 5 minutes, then reconnected the dongle, and it started working again. Issue 2: Polling Rate LED incorrectToday the polling rate indicator LED got stuck on yellow and will not update when I changed the polling rate in Synapse. The same LED shows other properties correctly (like battery level, DPI Stage), but does not show the right polling rate and its color doesn’t change when I change the polling rate. The mouse works correctly in all cases. These symptoms suggest a possible hardware defect in the dongle. Request: If these are known issues, plea

I have the issue which i have seen in some forums,Basilisk V3 Pro and Blackwidow V4 Pro 75% unable to pair.I recently bought both and did my research under the assumption it would work based on the website below.HyperSpeed Wireless Gen-2 Technology | Razer AustraliaIt clearly shows the Blackwidow V4 Pro 75%.  Please Razer develop a Patch or fix for this in Synapse 4. I have spent a lot of money in good faith, and this was a non-negotiable feature for my setup. I’m not very happy at the moment.Thanks

I have the Razer Blade 14 (2021) RZ09-0370. I am getting a warning message from COD that my TPM 2.0 or secure boot is not recognized by COD and therefore the next game (Black Ops 7) will be unplayable. My motherboard Bios version is up to date, but Battlenet/COD troubleshooter indicates that it is not compatible. My TPM version is 3.57.0.5. Is Razer going to update this BIOS so that it will be playable with the new Black Ops 7? (My BIOS version is up to date - 1.06)

Hello team, I’ve been the owner of a Raiju Ultimate since 2018, and i recently wanted to connect the controller to my windows 11 pc. And the weird thing is happening : The USB plug works perfectly fine The bluetooth pairing works with windows 11 (its paired)But the controler doesn’t stop to blink, and steam doesn’t recognize any controler. I’ve installed the 2021 firmware and the 2018 driver. Any idea?Thanks in advance,BestThib

My Razer Iskur Chair’s tilt mechanism base broke after 3 years and I need a replacement.

So I have a 2022 blade 15 (odd build: 240HZ, 12900H, 32GB) and the drives are bitlocked.  The updater asks that you disable bitlocker temporarily.  Is the problem that the user will need to reenter the bitlocker passcode?I have to do the same if I change the bios to temp switch to  the dedicated gpu...… Or would something tragic happen if it is not disabled??

My dongle is not working and my headsef razer blackshark v2 pro only works, Bluetooth wish horrible sound, could i buy a replacement

The mic on my barracuda X has stopped working and I cant seem to find a legitimate one online, where would be somewhere I could find one?

Hello Razer Support, I have a Razer Gold account created using Facebook login. The email linked to my Facebook/Razer account is no longer accessible, and I cannot receive the verification code. I want to change the email to my new email: New email:  My Facebook name: مصيبة Please help me update the email so I can access my Razer Gold account. Thank you. Omar Saleh

Hello everyone!Been using the keyboard on and off but today I noticed that it stopped charging until the charge dropped to 1%.Now the keyboard only works via a wire and does not charge more than 1%. If you remove the cable, the keyboard immediately turns off.It looks like this is an ongoing issue does anyone have a fix ?

Hello all, Last year I’ve purchased one of the supposed finest Razor mouses on the market, all was fine till a few weeks ago I got a problem. THe Basilisk Ultimate kept disconnecting and connecting in loops of around 2 seconds, no cause it just started to do this. I looked online like most would and found that it is a problem with the power setting most likely which has the bug that it is set to 0 minutes. But because in my case the dis/connect is so short and quick there is not enough time to change the setting of the mouse in Synapse and even when I’m fast enough the mouse is already lost it’s connection for the software to register the new power setting. Is there a fix for this? As I paid way too much already for this mouse as it was supposed to be the best of the best and this obviously looks like a firmware or in short a Razor caused problem. and I do not see any other resolution but to go back to my el cheapo mouse from logitec which works better th

My Razer Basilisk Ultimate wireless dongle repeatedly disconnects, making the mouse unusable in wireless mode.I have already tried: Updating all Razer software and firmware Using multiple USB ports Testing different configurations Using the mouse in wired mode (works correctly) The issue appears to be isolated to the wireless dongle. The mouse itself functions normally. Since replacement dongles do not seem to be sold separately, I would like to know if there are any repair, replacement, or alternative solutions available, as I would prefer not to replace the entire mouse.

Hello, My Razer Gold account was created using Facebook login. At the time of registration, my Facebook account was linked to an old email address which I no longer have access to. Razer keeps sending verification codes to that old email, and I cannot receive them. I have already changed my Facebook email to a new one, but Razer still uses the old email as the primary email for verification. Please help me change the primary email of my Razer Gold account to this new email: New email: (Removed) My Facebook name: (Removed)Country: Yemen Thank you for your help. Best regards,(Removed) 

Hello Razer Support,I am trying to register my Razer DeathAdder Essential mouse, but both the website and Synapse say "No matches found" for my serial number.Serial number: (removed)Product number: RZ01-03850100Country of purchase: UkraineDate of purchase: [введи дату покупки]  I have attached proof of purchase (receipt) and a photo of the mouse showing the serial number.Please help me add this product to my account so I can register it.Thank you!

Hello, i have Razer Blackwidow V4 keyboard. When i purchased in 9/9/2024 almost immediately start to double-tripple key strokes but now is impossible to work (i am developer). I remove software and install again but no luck.How can i start RMA process ? Regards(Removed Full name from public post)

I purchased a 2000 Razer Gold controller but I can't use it because it requires email verification, and I haven't had access to that email address for a long time. I'm logging in here using Facebook. I request that you update my email address or transfer this Razer Gold controller to my newly created account. In the live chat, they only give copy-paste answers and tell me to wait 7-10 days. It's ridiculous that such a large and powerful company takes 7 days to resolve such a simple issue. I've been waiting for help since last night.ticket number (removed case ID) please help me i need this

Hello I like many others have lost my Dongle for this device, any chance i could purchase/acquire a new one?

Hi there,I have a 2022 Razer Blade Advanced Model RZ09-0409 and the keys D E W 4 and 6 on this Laptop are not working.I’ve uninstalled and reinstalled the drivers and re-seated the keyboard cable, but it hasn’t resolved the issue and unfortunately I am out of warranty on this as well. Did anyone in this forum had a similar issue? What did you do to fix it? Would appreciate any support I can get  Thanks,PM 

I recently bought the the Blackshark V3 X Hyperspeed for Xbox, in particular series X. I bought it specifically to use with Arc Raiders.  I can hear game sound just fine, I can hear other players but they cant seem to hear me at all.  Icons appear when I am speaking but still no body can hear me.  This is the case for party chat as well as proximity chat.This seems to be an known issue among players, has there been any solution presented?  I love the headset and rather not return it.Iv tried:-Other heads sets seem to work just fine.-Updated firmware to the headset-Restarted all hardware and software involved-Disconnected and re-paired the headset to xbox.-Saw an obscure suggestion to reset the MAC address to the xbox, didn't work. Thanks for any help!

I just received this controller.  It is working with other games. However, even after watching a multitude of YouTube videos and making sure everything is turned on correctly in settings, I cannot get the controller to work with the game.  Only touchscreen controls work.  VERY FRUSTRATED. Please help. 

So I recently had a CPU failure and got opted to not go back to Intel and got a AMD 9800X3D instead with a new mobo, etc.After this Synapse 4 refuses to save my THX and lighting settings, all the rest are fine, I change the settings to my preferred and when I restart the PC THX and lighting is back to default. I decided to go back to synapse 3 and everything works fine, but after many audio graph isolation stopped working errors I decided to try synapse 4 again and not only did audio graph not go away, the above mentioned settings are doing the same thing again.Hardware:CPU: AMD 9800 X3DMobo: Asus ROG B850-E Gaming WifiRAM: Viper Venom 6200 DDR5 running in EXPOGPU: RTX 5080 Ventus 3 OCPSU: Deepcool 1000WHeadset & Keyboard: Kraken V3 and Huntsman V3 ProIf anyone has any solution I would really appreciate it.