Razer Support

I’ve had my Razer Ornata V2 keyboard for a while and has worked no problem in the past with Razer Synapse 3. Now that we on are on Synapse 4, The volume wheel now acts as a mouse scroll wheel? The multia media functions like play/pause next and back track buttons just don’t do anything? These features only work when I fully close out of the Razer apps but then I won’t have my Chroma RGB which I would prefer to have ofc. I’ve tried macroing the functions already in synapse. As well as repairing/uninstall/reinstall Razer Synapse as well as attempting to Install Synapse 3 which will download but never open for some reason. I’ve read about other users having similar issues with their Razer keyboards with Synapse 4. Is there a fix to this?

I just got the Razer Naga Pro V2 and it came with the hyperpolling dongle. I initially did not know how it worked, so I just used the USB connector without the dongle plugged in. Now I have it plugged in, but synapse just shows the Naga connected and no dongle. I have reinstalled synapse. I also tried using the firmware updater for the dongle but it does not recognize it as being connected to my PC so it will not do anything. What can I do from here?

I bought Razer Laptop Cooling Pad | RC21-02300, but it can't load the information from the laptop's cpu and gpu. So smart control is not possible. Of course I plugged in a USB port.

Don't you get a THX spatial audio code with the Kraken V3?I already looked at Razer Online Services and entered my serial number and was told that it doesn't work for my headphones.I don't get a code now, because with the Kraken V3 X or the normal Kraken you get a code. Then why don't I get a code from them?

Hello ı am living in Turkey and ı buyed thx spatial audıo there's no activation code in my gmail how can ı reach my activation code

I lost my old phone and number, I can’t access my backup codes and don’t know them. How can I reset my 2-step authentication

My Razer Kiyo on Macbook Pro has been working fine for ages. Today,. the Macbook won’t recognise it.  I’ve tried another Kiyo on this Macbook no joy.  Tried on another Macbook Air - no joy with either. Both cameras work fine on a Windows box so I’m of the opinion it’s a MacOS issue ? MacOS 14..4.1 Any suggestions?

I can’t get OTP code, tired of this problem already. They still not fix this issueMake a ticket but still no response 250311-000963 

BARRACUDA X 2022 NO DEVİCE FOUND SYNAPSE. I've watched videos for hours and nothing happened. If this isn't going to be fixed, I bought it today and will be returning it tomorrow.

I purchased new headphones and found the activation code used. I am requesting that the code be returned to me

is there a service center to get the power button replaced? kindly advise

I have a razer opus x and the power button is stuck. So I opened it thinking it might be something simple. But I saw that the microswitch here was disconnected and it was broken. May I know from you what is the exact model of this microswitch? The pcb model on which the microswitch is located is jx200-17-key v3.0 2020-10-29. Please help thank you. I know my product is out of warranty because I opened it, but at least I can repair it if I find the switch model.https://imgur.com/a/razer-opus-x-headset-pcb-D3al48V?third_party=1

Hi everyone,I've been using my Razer Basilisk Ultimate without any issues until recently. Now, when I plug it in via cable, it lights up and is detected by my PC, but it doesn't work. In Razer Synapse, the mouse keeps disappearing and reappearing.I've already tried:Using a different USB port Restarting my PC Checking the Device Manager (no error signs) Reinstalling Razer SynapseI also tried updating the firmware, but the software requires the mouse to be connected via cable. Since the mouse stops working when I plug it in, I can't proceed with the update.Nothing seems to fix the issue. Has anyone experienced this before or found a solution? Any help would be greatly appreciated!Thanks!

Hi, I recently bought the above and I can't get them to connect to the audio app, I have connected them to the Bluetooth fine on my phone but they still Arnt recognized by razor any help appreciated. Cheers,Nate

I connected my headphones to my xbox and now they will not stop connecting to them no matter what I do, if there is a way for me to factory reset them or if I can remove them from my xbox it would be much appreciated.

Hello, I can't register the product. Writes that the product has already been registered.

I recently purchased the Wolverine V3 Pro controller, and it originally was working fine for a little over a week. I tried playing today, and the controller is not connecting to the xbox series x via the dongle. 1st troubleshooting method: Make sure the dongle is fully plugged in. (It was)2nd troubleshooting method: Make sure the USB port is not faulty. (USB port works perfectly fine)3rd troubleshoot method: Turn off the controller, unplug the dongle, and reset the xbox. Plug it back in and try again. Didn’t work.4th troubleshoot method: Plug the razer controller into the xbox series x directly with the Razer provided cords. Still didn’t work. 5th troubleshoot method: Plug the controller into my PC directly, and update the firmware. Unfortunately, I can’t update the firmware because my PC doesn’t recognize the device in the Razer Synapse application. Now I am contacting you for help. PS the controller does turn on. It eve

Is there anything I can do at this point in time (I know I should have done something sooner, but it was a gift) or should I just buy a whole new keyboard with quieter switches?

Good day, yesterday I setup a windows 11 PC and switched over form my old windows 10 PC.2 months have gone by since I used my huntsman v2 Analog.I installed synapse and make sure it’s up to date. (V 3.10.228.21112)I have also updated the huntsman to V 1.6.0.0The keyboard is spamming F12, Pg Up, and a few other keys near and on the number pad. This happens at random and appears to be less frequent now. The same keys that spam also sometimes stop working but are currently working. I am using a keyboard tester site and I will provide a pic of which keys are causing problems.When pressing Right shift it seems to trigger the fault. (I pressed the key as to why it displays in the pic)sometimes the glitch occurs and holds all of those buttons onThis Has been happening since the moment

I need replacement for my headset please . I hope razer will answer 🙏 

Hello, I have my Razer DeathAdder Essential mouse: 6400 DPI optical sensor and I have been using it for 4 months and the left click has stopped working.

I don't have access to my old phone number because it was blocked and it keeps asking me for a 2-factor verification code. When I want to use the backup code, the verification code goes to my old number in the same way. How can I change my number?

I bought like 50 usd in gold pins to buy a genshin promotion , and when im trying to check it the payment y have to do a verification. Have been waiting 72h and i dont get verifiedI submit 2 tickets and i dont get any answer of them

Hello there, can anyone help me change my phone number? my old phone number is gone, and i need to change my phone number to the current one im using. thank you

I bought new pair of Hammerhead True wireless black edition after my old pair didn’t work well anymore and I really liked them. Ebay was the only place where I could find those. (I know, there’s no legit Razer resellers there) They weren’t like dirty cheap like some obvious fakes. I told them my conserns about the item quality and they told me that their supplier is from Razer. Here’s what makes me think that these are fake:  First the cases texture is way different that my previous ones. And it has very sharp edges. I have many Razer products and non of them has this low quality parts. Then on the case there's a part where it seems like it's been pried open with sharp object. Second the earphones. Razer logo emblem is deeper in than on my originals sound quality is way worse and the voice assistances voice is different. Included silicon covers for earpieces are thicker and harder and badly cut. Touch controls are way too sensitive. And third, Razer app can't recognize them and that