Razer Support

My Razer Barracuda Pro connects and disconnects and reconnects several times. Then I change the audio output to them. go to youtube or VLC and my whole system freezes and starts to crash. It messes up my entire system until I disconnect then it goes back to normal.never had this happen before.Have restored to factory. Have Paired it again. Same problems.Never used to have this problem, and drivers are all up to date, and same with Synapse.

Synapse 4 THX does ABSOLUTELY NOTHING as the one and ONLY default sound device.

Hello, I have problems with 2.4GHz dongle, my Laptop sees it as a HID Transfer divice. The Headset is not visible also in Razer Synapse 3 when is set to 2.4GHz and when is set with Bluetooth.The headset is working with Bluetooth mode.I updated the drivers, restarted the laptop, updated Windows, reinstalled Razer Synapse 3, deleted drivers with Razor driver cleen up and with Detection troubleshhot tool and the problem is still persists, the headset is working only on Bluetooth mode.With 2.4GHz the headset is not visible and is not connecting to the dongle.

My Razer mouse turns on and works for 5 second after shows green led blink and red led blink for 3 secs and disconnects and I have changed the battery many times still won't work. Sometimes it won't even turn on and laser sensor is showing red light when I turn it on but the mouse won't turn on. I am very disappointed with razer support and their product. This is my second product with razer and both of them had issues. I probably won't buy razer products again and won't recommend others not to buy either 

Hi, this was my husband’s old gaming keyboard and has been in storage for a bit while we moved. I’m trying to hook it up to my daughter’s laptop, but it’s not recognized as a keyboard. I’ve tried connecting it to my Windows 11 laptop as well, and tried different cords, but I don’t think they’re original to the keyboard. I can get the keyboard into and out of demo mode it seems, but it’s not responsive when out of demo mode. It lights up just fine in demo mode. Computers won’t detect it as a keyboard and neither will the firmware updater.What did the original cord look like? What should I be using? I’m wondering if maybe it’s only getting power with the cords I have, and some other kind of cord is needed to use it outside of demo mode. I’d just like to get it usable again. Never encountered an issue like this with a plug-in keyboard.Thanks!

Hi,My battery has really swelled up and I need to buy a new one for security reasons.I need help on ordering new one for my laptop.Product name: Blade 15 mid 2019-BaseSerial number: BY2007A71402040Product number: RZ09-03009G97Charger SN: HN2011U03702999Charger product number: RC30-02380100NVIDIA GeForce GTX 1660 Ti / date of the pilot : 17.03.2020 / version of the pilot : 26.21.14.4575Place of Purchase: www.alternate.chDate of purchase: 30.03.2020 (date of the bill) Let me know if additional information is needed.

I have a rainbow effect on my keyboard and just got rid of my Logitech mouse and got a Razer Basilisk V3.  I always had my default profile on my mouse as blue and each mouse mode had different keybinds for the 3 buttons on the side.  I want to make it so my mouse changes lighting (simple, not advanced) lighting so I can differentiate them but it force syncs the lighting type on my mouse with my keyboard so when I turn the lighting of my mouse to SIMPLE it forces SIMPLE on my keyboard which should be ADVANCED.  I just want their lighting to be completely seperate and my mouse have different lighting based on profile.  

i insert the dongle to my pc with the type A adapter, not straight type C. my pc reads the dongle as barracuda X chroma. i turn on the headset and then it says "turn on", then "pairing.." and after a minute or two, it says power off. Meanwhile is not connecting to the pcPS. i dont have bluetooth on my pc

Can Razer Baarucada X Chroma be charged with original Apple charger? 

It was working when I left the house but when I came back home it just suddenly does not work I have tried updating driver and it says its up to date. Anyone else has this issue?

My numeric keys do not display correctly, e.g. Key 2 does not display @ when shift is pressed, Key 3 does not display # when shift is pressed. seems like an Alien keyboard and is not fit for my purpose. Any Ideas will be welcome.

I just signed up here and received a 10 euro promo code in my email. However when I try to enter it on my 129.99 euro purchase, it says “Sorry, this promo could not be applied.” I’ve looked over the terms of the promo and it seems like it should apply. 

Hello ! I have my razer iskur with lumbar support about 3 years and my adjustment knob is brokenwhere i can get new one ? i have code on my knob (cp-1110 21 04 T)  

How to use the run command function in macros. Are there any specific command examples or technical documentation? I didn't find relevant information online.

Hello Razer Support Team,I encountered a problem while trying to purchase a Razer Viper V3 Pro mouse from your official website. After completing the purchase steps and entering my shipping address and phone number, I clicked the "Buy" button but was suddenly redirected to the page.After returning to the website, I noticed that the discount code I used had disappeared and the purchase had not been completed. I would like to know if any order has been registered in my name. If not, please help me retrieve the discount code so I can complete the purchase.My Details:Email: [tahriabdo29@gmail.com]Country/City: [Brooklyn]Approximate attempt time: [03 May 2025, 12:38 AM]Thank you in advance for your assistance and I look forward to your prompt response.Regards,[belabdi khaled]

I recently bought the Razer DeathAdder V2 X Hyperspeed, and according to the official product description, it supports onboard memory for saving custom profiles. However, in Razer Synapse, I’m not seeing any option related to onboard memory or profile storage.Because of this, I’m unable to save custom profiles directly to the mouse for use on other systems, which is a key feature I was expecting. I haven’t updated the mouse firmware yet—could that be the reason? Or is there something else I need to do to access onboard memory for this specific model?Any help or suggestions would be appreciated!

Hi,i’m looking for a way to order the cpu/gpu cooler for my RAZER 17 - 2022 model.SN: BY2208M88200171The one in there now is leaking fluid. @support: please let me know where to go or who to contact.  

I’m looking to modify the PCB of my razor huntsman mini, I’m going to turn it into a macropad used for shortcuts, to do so i would need to make the PCB much smaller to make it fit into the housing that i have already prepared. I need the schematics so I can know where I can safely cut and modify the PCB while still keeping full functionality of the PCB.

Hello I am having problems connecting the mouse, I have razer 4 and its showing only “Detecting Device” but not connectingAny help?

Razer, I want to confirm the exact time and date including the timezone of when my card was redeemed.PIN: (removed)Serial #: (removed)Card #: (removed)

Hi I’d like to find out where I can get a replacement slot as I bought the device second hand and then found the sd slot doesn’t read anything and a pin is damaged 

i mistakely scratched off some digits on my Razer  gold gift card of $200 3 digit was scratched off please I need help with support 

I have a razor kiyo pro and its been good for like a year but all of a sudden it stopped focusing like normal the auto and manual focus doesn't work its only focuses from 1 inch to 5 inches away from the camera no further what do I do I cleaned the cam many times aswell any help 

Recently I bought a psn code as I normally always do, but now the code suddenly changes and it is a wrong one when I have bought the same one for almost months now, I cannot reddem it and I don’t know what is happening.(removed photo for security purposes) 

Hello! Recently (2025-04-21), I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features.