Razer Support

Hello, while trying to register my Razer Blackshark V2X product that I purchased from the N11 website to my Razer ID, I receive the error that this product has been registered before. I am ready to send any attachments such as proof of purchase, invoice and product box images. I would like to get help regarding my problem.

I bought a headset, but I don't know where the activation code is. I used to activate the code, but I forgot the activation code, so I can't activate it. If someone could help me, I would really appreciate it.

Hello, I bought a Razer BlackShark V2 X today and it says the product is already registered. I was told to contact Razer Support. How do I fix this problem? :(

Razer DeathStalker V2 Pro began to have problems when saving profiles to internal memory. The Razer Naga V2 Pro had a similar problem (discussion link below), the problem took a long time to resolve, but was eventually resolved. You have experience, we kindly ask you to solve the problem for the Razer DeathStalker V2 in the next updates Razer Synapse for the Razer DeathStalker V2 Pro.Updating drivers, resetting drivers, rebooting and changing the operating system do not help, the problem is of a software nature.Thank you in advance ! The Razer Naga V2 Pro had a similar problem (link):https://insider.razer.com/razer-support-45/razer-naga-v2-pro-profile-issues-44493/index3.html

Dear Razer Support,I currently have access to my Razer account, but I no longer have access to the email address associated with it. I have forgotten the password to that email and am unable to recover it.I would like to request a change of the email address linked to my Razer account.Here are my account details:- Razer ID :  (Removed for security purposes)- New email address:  (Removed for security purposes)- Username : Medaxd123Please let me know what steps I need to follow to complete this request and verify my identity if needed.Thank you very much for your help.Best regards,  Marko

i have the viper v3 pro that came with the hyper polling dongle but i lost it now ive ordered one and now trying to pair them together is just not working updated both mouse and dongle tried using synapse 3 and 4 bot not working so now im stuck on what to do

I made a purchase of Razer gold on recharge and cannot figure out how to get my gold.

Recently got my headset replaced due to a different issue so as soon as I received them today I plugged them to the PC and could hear constant static, Morse code-like noises. So after a bit of searching I found a suggestion that turning off the light effects could help, it only helped with the Morse code sounds, the low pitch static still remains. If I cycle through the different RGB colors each color gives its own static so I suspect it’s the headset itself. I tried reinstalling the software, restarting over and over. Nothing helps.

I am currently experiencing problems with my BlackShark V2 HyperSpeed. When I try to turn the headphones on, nothing happens, but when I had my headphones connected to the compuer and pressed the power button, it actually unpaused / paused the spotify I had open. When I connect it to the computer, it says “device is switched off”. I’ve tried to restart the computer and to update the firmware but it did not help.Does anybody know how I can fix this?

Good afternoon. Yesterday I set up a Windows 11 install on a new PC. Relatively high spec (5080 + 9800x3d). I plugged in my Razer peripherals (Basilisk v3 + Black widow v3 + mic) which had worked flawlessly on my prior PC, and installed Synapse + Chroma. Both have issues. Chroma: Dynamic lighting effects are VERY delayed: up to 20 seconds. I can visually see the virtual keyboard on the chroma studio light up in response to key presses, then up to 20 seconds later my keyboard will light up accordingly. Synapse: Mouse DPI does not work when I use the DPI change button. Literally does not change anything. Clutch button does not do anything. I can’t configure the clutch button at all, ie change what DPI it will set the mouse to.The button to switch the mouse between standard and free-scrolling will initially work okay, but within a few minutes will become delayed for up to minutes.  Microphone seems to work great. What I have tried:Repairing in app Disabling custom lighting effects in wind

After installing SYNAPSE 4, Razer BlackShark V2 HyperSpeed is disabled, although Razer BlackShark V2 HyperSpeed are working and I listen to music through them      

Bough razer blackshark v2 pro (2023) and tried to connect to synapse, but, it didn’t work. Then i check audio and saw how my headset was connected as usb audio speakers. How can i solve this? I tried to connect dongle to another pc and there was same problem.

I just bought barracuda x without dongle so I bought a new dongle but it won't connect. Any solution or step how to pair it?

Dear Support Team,I am requesting assistance with resetting the two-step authentication on my account. Unfortunately, I have lost the device with the Authenticator app, as well as all backup codes. As a result, I am unable to log in to my account.I would appreciate your prompt resolution of this issue. Please let me know if there are any additional details or documents required to verify my identity and restore access.Thank you in advance for your help. 

Headphone blackshark v2x product has already been registered

I noticed this issue show’s up a lot with the Razer Blade 14.  I had this laptop about a year and a half and it has been barely been used.  I have tried everything suggested in the multiple other people complaining about the same issue.  I called support and the only option they would give is to send it in and pay around $230 for you to just look at it.  Could someone please give me another option ,or if someone had the same issue, what they were informed was the issues in the end.  To say the least, I am extremely disappointed in Razor and this laptop.

I use my Razer Wolverine V3 Pro on a Xbox Series X, and it just died in the middle of a gaming session, and won’t turn back on.After 4 days, I tried again, it turned on just long enough for me to get into the Razer controller app up, showing 50% battery, then turns off again after 3 seconds.Definitely not a cable issue, as I’ve tested with various devices and the cable is working fine. Firmware is updated using a PC.Any suggestions on what else to try?

I went to the store and got a card. When I scratched it to get the code, part of the code came off. The store would not replace it so now 

I have had a huntsman v2 linear for a few years now and it has been fine aside from this key spamming issue. I’ve seen this is a recurring issue but I can’t find the firmware for the linear. I have tried the synapse install, cleaning the keys, testing on a different laptop, cleaning the usb, nothing seems to fix it. Is there anything I can still do?

 I have some problems with my viper v3 pro i just bought it 2 days ago and since i got it the left click is loose and i can feel the switch with a little pressure.Scroll wheel makes a weird noise when scrolling down and it feels like its stuck and also doesnt work sometimes when scrolling down.Right click has a high pitched sound after clicking and applying a little pressure.I just got it and i have been using razer products for years all of my equipments are razer and the most expensive is the new viper v3 pro but its broken since the day it came.Please help.Thanks!

How can I get back my badly scratched pin 

My viper v2 pro does not charge whatsoever. I have updated to synapse 4 and still the mouse is dead even though when I plug it. No light, no indication of charging or connecting and it’s just dead.

i got a pair in a online store here in Brazil and wanted to know if they are real or fake because i’m kinda skeptical about the case quality and some other aspectsrelated images: https://imgur.com/a/kcLQFeh