Razer Support

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation

 After update Synapse 3 to Synapse 4, Synapse 4 is open but not work.And Razer Center show Synapse not running.

I no longer have access to the device that has the 2-step authentication linked to it. I need the 2-step authentication and backup codes reset to add a new authentication method please.

You give me incorrect code and the card show me that the card have been redeemed without me using it 

I have a problem with my deathadder v3. So I went afk for like 5 minutes and when I came back my mouse was not working. I checked synapse and it showed that my mouse was turned off, I tried to turn it on and nothing happened, I checked under the mouse and the sensor had the red light turned on. I tried to connect it with the cable and synapse didnt recognized the mouse.I tried to reinstall synapse but it didnt work , still no response, changed usb ports eventhought its not the problem since it recognizes other mouses and the deathadder dongle.

BY2108M25702980I have a 2020 razer  blade 15 advanced. The battery was crazy bloated and I removed it but looks like I damaged the connector for the larger ribbon cable under the battery. What is this for? I taped it in place for now and the laptop seems to be fully functional. Any ideas how to repair this connector?

I just recently purchased the Razer Blackshark V2 Hyperspeed and when I came to use it on playstation chat with my friends they couldn’t hear me. my controller was unmuted the headphones weren’t muted so i don’t know what the problem could be. i reset the headphones, my console, and controller and nothing has worked yet

I purchase a gift card like a hour ago. That gift card was already been used. 

Hello,When I tried to register my Black Shark V2 X headset, I received the following message:“This product has already been registered. If you did not register it, please contact Razer’s support team.” I confirm that I purchased the headset as new and have not registered it before. I would appreciate your help in resolving this issue. Thank you.

Hi, I have lost a box from my razer Razer Kraken X Lite gaming headset but want to register them in synapse. Can you help me with it?Serial number is (removed),  but I have no product number because it was on the box.

Please refund my razor gold

Windows Audio Device Graph Isolation (audiodg.exe) will use 8-14% of my CPU constantly in the background from startup until I uninstall Razer 7.1. It doesn’t depend on what I’m doing, even at idle it spikes upto 14%. I don’t know how to recreate this issue but it has happened more than twice. I guess when my electricity supply got cut off, PC didn’t shut down correctly and this issue occurred. This is Before Uninstall -  This is After Uninstall - 

Hello!I’ve tryed to make 7.1 Surround Sound work with my Blackshark V2 X, I got a code etc.But it seems like there’s no possibility of it working because it’s a jack 3.5…(The computer can’t reconize it as a new device output, and so 7.1 Surround Sound can’t work...)Is it true or is there a way of making it working?

Merhabalar N11 sitesi üzerinden satın aldığım Razer Blackshark V2X ürünümü Razer ID’ye kayıt etmek isterken bu ürün daha önce kaydedilmiştir hatasını alıyorum. Satın alım belgesi, fatura ve ürünün kutu görselleri gibi ilgili her türlü eki iletmeye hazırım. Sorunum hakkında yardım almak istiyorum.

I purchased THX Spatial Audio license and redeemed the code once. I reinstalled my windows and now unable to activate the same code again it shows- Code already redeemed.

THE PROBLEM:This problem started a few weeks ago. I’ve had this mouse for around 5 years, I’m pretty sure.In random times-seemingly, the mouse just disconnects for a few seconds then goes back on. This only happens in wireless mode, it doesn’t happen in wired/Bluetooth. This problem occurs with Synapse being both off and on (off = task stopped, not just app hidden).ADDITIONAL NOTES:I did notice certain things that always make the problem occur, such as selecting an area on the screen with the snipping tool.MY SPECS, DEVICES & APPS:Windows 11 Pro Razer Deathadder V2 Pro Razer Mouse Dock Chroma Razer Synapse 4 Razer Chroma AppTHINGS I’VE DONE THAT DIDN’T HELP:Uninstalled (there were no updates available for them via Windows) all related drivers via Device Manager. Ran a script to uninstall all drivers and their leftovers - I found the script in an Insider thread. Reinstalled Synapse (4) and the Chroma app. Tried multiple USB ports on my PC. Followed this guide I found in an Insider t

Hello does anyone know if I can just buy charging case for Razer Hammerhead HyperSpeed for PlayStation because I got robbed for the case in bus  

I'm using the Razer Baracuda regular model, but it hasn't been charging since I updated the firmware. My firmware version is 4.0.86. It does not charge even if you use laser products, and it does not charge even if you use other C-type.Is there a solution? It was charged before the firmware update. However, it won't charge after the firmware update.

I was TOP UP razer gold, after that I coudn’t receive SMS OTP to finish. I tried many time click on button Resend SMS code but still not get any otp. Even 20mn ago I did receive OTP for another purcharge.

Hello, I recently purchased a **Razer BlackShark V2** headset via N11 (a Turkish e-commerce website).I tried to register the product on Razer's website using the serial number and RZ code, but it says the product has already been registered. Because of that, I cannot activate the **7.1 Surround Sound feature**, and I did not receive an activation code inside the package.Here are the product details:- SERIAL ID: [HN2121D13406333]  - PRODUCT NUMBER: [RZ04-03240100-R3M1]  - DATE OF PURCHASE: []  - PURCHASED FROM: N11.comPlease help me with this issue. I can also provide the invoice if needed.  Looking forward to your assistance.Thank you.

Hello my headset is new but give me this errorRZ04-03240100-R3M1pleas help me 

Where can I get the latest driver for the Qualcomm Fastconnect 6900 Wi-Fi Adapter? Wi-Fi adapter is missing.

I need help updating my phone number on my account. Thank you,Nicolas