Razer Support

I just bought the Blackshark pro v2 designed for Xbox a few days ago. I’ve been running into a problem that my mic works just fine in party chat and discord calls and when i test the mic in games like cod and Phasmaphobia using the mic test feature it works fine, but when i use game chat other players can’t hear me. I’ve updated the headset, i’ve power cycled my xbox and reset my audio options on my xbox. I’m not sure what else to do. 

I've lost my old email address that I have linked in Razer, for some reasons I cannot do the 2 step authentication because of that. Can you help me reset and add another one? Thanks

While trying to save my razer blackshark v2 X headphones, which I ordered from China (n11 sales site) as a factory outlet, there is a message like "The product has been saved before, contact the support team if you have not registered it" appears. I couldn't find the solution to my problem on the site, can you help?

Hello,I lost my money on Razer! Support hasn't responded. This isn't fair.I  sent all my card pin & serial and ID. I've waited five  5 days, and support hasn't responded.I don't think they'll refund my money.I hope you can help me reopen my wallet. This isn't fair. My wallet has been locked. 

Hello, I have Razer Phone that I bought years ago, in 2019 it got damaged slightly with water, the screen is not responsive. It was after warranty and support said that it does not cover that type of damage so I’ve tried to repair it in the shop but they couldn't get a replacement screen. I still have the phone and now more than ever I would like to get it repaired or at least have the gallery rescued from it. My closest friend since childhood has recently passed away and I know that on this phone are still pictures with him. I lost the backup drive 2 years ago, and I do not have many pictures with him otherwise, I know there is some pictures on that phone. Is there a way to recover anything from the gallery? There is a lot of pictures on the phone that have a massive sentimental value, but those one specifically. I tried about 20 repair shops in Poland in last 3 months since he passed away, but none of them would even try as they couldn't get the parts to replace the screen. The phone

Hello i bought Blackshark v2 hyperspeed and in box a dont have that code can you help me please

Hello,I purchased a Razer BlackShark V2 X (RZ04-03240100-R3M1) headset from a seller, but I did not receive a 7.1 Surround Sound activation code in the box.When I tried to register the product on my Razer account, I received the error “Product already registered.”Could you please help me obtain the 7.1 Surround Sound activation code for this headset?Thank you in advance.

I have been register my Razer Barracuda x Chroma but I didnt get the code. I have been try for 1000 times and on the webside said the code was sent to my email but i didnt get it. pls help me inmediately.

Synapse 4 has an unworkable issue with Huntsman V3 Pro TKL.After upgraded from Synapse 3, the Keyboard, Huntsman V3 Pro TKL, got no input response while pressing in Windows system.The background lights work well and response to any key pressing.The volume wheel works as a mouse scroll wheel.Fn+ hotkeys work well as changing profiles.Can alternate key function and trigger options in Synapse 4. The software can show real-time key travel of every key.The KB works well after quitting Synapse 4 and stop working as the software running.Synapse 3 can not recognize the KB after the firmware upgraded to 1.4.0.0. 

When I try to log into any razer app after updating to the new ones, Google login just opens my razer account in Google, doesn't log me in..? I've tried logging in with password but I don't remember it and it refuses to send me a reset.

I need urgent help….  I need to invest in the game today. I play for rankings and I buy it every day. It is in my account history…….but it is not working today, can you help me urgently?

Got the wolverine v3 pro last week within 2 hrs of installing new firmware it will randomly disconnect when using in wired mode, battery is 50% fullThis is the second controller now that's doing it, first controller was sent back thinking its broke, now this one is doing the same thing why

Is it possible for me to purchase just the Razer Iskur Seat Plate (ISKUR Model no RZ38-0277)?  

I bought it 06.07.2023 and it turn into a brick yesteday. without any reason, it even was connected via BT to mac. no firmaware upgrade, no phisical damage, nothing. doesn’t react to usb cable, hard reset, no light at all. But laser works and i can see it at phone cam. doesn’t anyone has anything similar?   

The right earbud on my Hammerhead wont charge but the left earbud and case will charge up.I have had them for over a year but only experienced this problem yesterday but couldn’ t find a solution.I’ve tried cleaning the contact point on the earbuds and the power pins in the charging case and even checking if the pins were suck down to the bottom of the case. A reset didn’t work and the right earbud still wont charge up so i am assuming the battery or something internal has failedI bought the earbuds off a family member around March 2023 so they are highly unlikely to be in warranty.Any help will be appreciated :) 

I bought a BlackShark V2 X headset, and when I tried to register it, I got the error: Product Already Registered. Seriously, wasn’t there a better system for product registration? How could it be registered already when I have the product and the box in my hands? And if someone stole my serial number before, does that mean Razer support can’t help me either?

Merhabalar ben Razer ın blackshark V2 x modelini kullanıyorum böyle iyi bir kulaklığın 7.1 ses özelliği ne sahip ama onu bir türlü açamadım açmamı sağlayan uygulamasını bilgisayarıma indirdim ve aktivasyon kodumu girmeme rağmen çalışmadı anlamadım bana yardımcı olabilecek var mı.

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation

 After update Synapse 3 to Synapse 4, Synapse 4 is open but not work.And Razer Center show Synapse not running.

I no longer have access to the device that has the 2-step authentication linked to it. I need the 2-step authentication and backup codes reset to add a new authentication method please.

You give me incorrect code and the card show me that the card have been redeemed without me using it 

I have a problem with my deathadder v3. So I went afk for like 5 minutes and when I came back my mouse was not working. I checked synapse and it showed that my mouse was turned off, I tried to turn it on and nothing happened, I checked under the mouse and the sensor had the red light turned on. I tried to connect it with the cable and synapse didnt recognized the mouse.I tried to reinstall synapse but it didnt work , still no response, changed usb ports eventhought its not the problem since it recognizes other mouses and the deathadder dongle.

BY2108M25702980I have a 2020 razer  blade 15 advanced. The battery was crazy bloated and I removed it but looks like I damaged the connector for the larger ribbon cable under the battery. What is this for? I taped it in place for now and the laptop seems to be fully functional. Any ideas how to repair this connector?

I just recently purchased the Razer Blackshark V2 Hyperspeed and when I came to use it on playstation chat with my friends they couldn’t hear me. my controller was unmuted the headphones weren’t muted so i don’t know what the problem could be. i reset the headphones, my console, and controller and nothing has worked yet

I purchase a gift card like a hour ago. That gift card was already been used.