Razer Support

I recently lost the original wireless USB dongle for my Razer headset, and I’m looking to purchase or obtain a genuine replacement.The dongle I need is RC30-0403. My PC does not have built-in Bluetooth, so I’m currently unable to use the headset wirelessly without the dongle.Could you please let me know:Whether an RC30-0403 replacement dongle is availableIf it can be purchased directly from Razer or through an authorized resellerWhether there is a compatible alternative dongle that can be paired with my headsetThe correct pairing procedure, if a replacement is availableI’m specifically looking for an official/genuine Razer replacement rather than a generic USB Bluetooth adapter, as I want to retain the headset’s full functionality.I would really appreciate your help in finding a compatible replacement. I’m located in Bangladesh, so please also let me know if there is an option for ordering or shipping to Bangladesh.Thank you!

Hi. I have a problem with the black shark v2 pro. When I play music i hear crackling and sometimes it like lower the volume and then it became louder as before and this happens a lot when I’m gaming. I use my headphones on my laptop and before I was playing on my dads desktop and on the desktop and on another laptop they worked perfectly. What do I do?

I’m having a charging-related issue with my Razer BlackWidow V4 Pro 75%.The keyboard does received power and the battery percentage can increase, at the beginning but the charging indicator no longer appears either on the keyboard’s OLED display or in Razer Synapse and now for the last 1 hour the percentage was %20 and it still is %20. The charging behavior also seems abnormally slow or inconsistent or non existing at all currently.I have already tested the keyboard in wired mode, connected directly to the PC without a USB hub, on another computer, in Power Saving Mode, and after updating the keyboard to the latest available firmware. The issue remains the same.The keyboard also recognizes when external power is connected, since the low battery warning stops appearing while the USB cable is plugged in. However, the charging indicator still does not appear and the battery level sometimes remains unchanged for a long period even while the keyboard is connected and not being used.I also u

Since last week, the dock stopped charging when i place the mouse on the dock. I have to unplug the USB cable and plug again to make it charging. Everthing else is fine, but this is very annoying. I already checked the BIOS setting to set it ErP ready disabled, USB power delivery in S5 enabled, USB power delivery in soft off state disabled. Firmware is alo update

Good afternoon, I am attaching the purchase invoice so you can verify that the item is under warranty. The mouse's right-click function is not working; please let me know the steps to send it to you for examination. My email address is [removed by moderator]; if you wish to contact me, this is the best method, as I receive emails more quickly this way. I look forward to your prompt reply. Best regards,

My Basilisk v3 just started to blink the last couple of days. Today, no matter how many times I unplug it and plug it back in, it will not respond. I’ve had this mouse for about 4 years, it really shouldn’t be going out already. Does not matter which port I plug it into or which pc. I grabbed my 21 year old Logitech G5 and it literally works fine. Synapse does not recognize the mouse is even plugged in. Is there a fix for this issue or are you selling us junk?

When is the huntsman v3 he available in iso de layout?

My cleaner accidentally threw my detachable mic (for my black shark v3 pro) in the trash a couple of weeks ago. Is there a way to get an official replacement as I’ve tried third party replacement mics and they do not work. 

Hi. How can I cancel or cash a razer gold card please ?Also i have been told by person i semt cards to that a few failed. How can i check if they did fail or was i just scammed please ?Thanks Ian T

Hello there. I need to turn off the obnoxious startup and shutdown sounds made by my Leviathan soundbar because they’re becoming an accessibilty issue. How do I do that, please? There’s no setting to be found in the software, though I can change all kinds of settings related to the lights. I’ve just confirmed drivers are up to date.Explanation: the power-up and power-down sounds, in addition to being loud compared to my device audio levels through the same soundbar, are just all-around bad for my noise sensitivity. For example, I want to use the power-saving feature that will let the speaker turn off when unused, but the sound of the device powering down after X minutes is too loud and startling to make this viable.Even an option to change the default sound effect would be helpful. Really, how is this not an option… on an audio device?

I have a Razer Wolverine v3 TE which works fine as a controller however still has a 1.0 Firmware on it. I tried to change the button mappings on the Xbox version of the setup app however, the firmware on the controller must be updated to use the app. It tells me to go to the firmware updater (which I downloaded on my PC) to update. this did not work and flashed up an unknown error window on the pc. I then tried to update the controller using the PC version of the setup app however the app will not recognise the controller at all (whether it is in Xbox or PC mode). Any Help with this issue would be greatly appreciated...

I have a 2022 Blade 14 which I updated to Windows 11 Pro. I updated the firmware the other day and all of my license keys for MIcrosoft products where invalid after the update. I managed to get my M365 icense back by clearing the stored license keys. Now my Windows needs activation. When I try to activate I get a 0xC004C003. I contacted Microsoft support and they had me run “slui 4” in the command line and gave them the code. They came back and said my Microsoft Windwos license was invalid and I needed to get a vaild code from the manufacturer. So here I am. Can you help.

Hello, my dongle has been broken. I would Like to buy a new one but they are Out of Stock... Is there any possibility to replace it?

I lost the detachable mic for the blackshark v3 headset while moving houses and want to know how I can get a replacement?

I would please like to replace my Barracuda X Chroma Headset dongle, my son knocked my laptop over while my headset was plugged into it and it broke the USB C connector for the dongle. I can DM the SN for the headset if needed. This item was purchased in december of 25 near christmas time

I have a  Razer Blade Stealth 13 RZ09-03102 (early 2020) As my SSD was too worn out, I had to replace it with a new one (Samsung 990 EVO Plus 1 tb) I did a clean ireinstall of Windows 11 downloaded from Microsoft’s own website. And even though, it’s up and running now, I’m unable to install Intel Graphics drivers without my Computer screen going black and afterwards giving blue screens - Stop code VIDEO_TDR_FAILURE (0x116) What failed: igdkmdn64.sys I installed the Intel Driver & Support assistant, which suggests that I should install this: Intel® Graphics Driver 31.0.101.2115 for 6th-10th Gen Intel® Core™ Processor Graphics, and related Intel Atom®, Pentium®, and Celeron® processors.  (https://www.intel.com/content/www/us/en/download/762755/764512/intel-6th-gen-processor-graphics-windows.html) But i’ve had to restart my PC in failsafe mode to uninstall the drivers again. So at the moment, I’m just running on the stock/default Microsoft driver. But I’m unable to watch any video med

Hi all.  Friend lost the recovery partition on a Razer 16 laptop and the OS went to hell.  They tried to just do an install from the Razer image downloaded directly.  It just pops up with a window saying “5” twice and then shuts down after saying “Recovery Successful” I’m in IT and she isn’t so she asked for help.  I tried, got the same thing.  Called in a case they had me download a “different” image (fun fact: it was the exact same zip file so a waste of my time)  I tried again and got the same thing.Tried two different USB drives and separate ports on it.So after going about things the “right” way I figured I’d try a clean windows 11 install.  When I do that I get “a driver is missing”  I’m guessing it doesn’t see the hard drive because intel drivers.  I downloaded and extracted the intel drivers from the latest release, but it didn’t seem to like any of those (of course it’s not telling me what driver it’s looking for.)    I’m assuming it’s the HDD driver, but I see the drive in th

Good afternoon,can you please help me in replacing the hyper speed wireless dongle for the razor v3 pro cs2 edition, I haven’t been able to use it since then.

Hey how’s it going. I spent a bunch of money on this mouse for it to randomly stop working after about month. Other people seem to have the same issue but no fixes I’ve found have worked. I can’t update the firmware because the mouse isn’t detected even if I directly plug it into my PC. I’ve tried multiple usb ports on my PC, restarting every software, and the PC itself but nothing.  The price point of this mouse means it should work out the box and until I don’t want it to anymore. This is ridiculous and I can’t see myself ever buying a razer product again.

I’ve had my Viper V3 HS for over 2 months now. All of a sudden, picking up the mouse and putting it back down causes a delay (about 500ms) before the sensor works again. There’s a random chance that the delay doesn’t happen - but it happens almost every time. I’ve tried:Plugging the USB in a different portCleaning the sensor using lint-free clothCleaning the skates with isopropyl alcohol and lint-free cloth (I didn’t use the alcohol on the sensor)Uninstalling drivers for the mouse in Device Manager So far, cleaning the sensor with lint-free cloth only temporarily fixes it; the issue comes back after a few minutes.

As the title impllies when I mute my Mic with snyapse 4 open it cause the iunput volume to go to 0 however unmutting the mic doesnt bring it back up only munally increasing it works. This is a pain and makes the mute worthless. The problem only started happening on the 20/05/2026 and is affecting my black shark v2 pro 2023. Synaspse 4 is just problem after problem and its making me rethink my future razer purchasing deciusions due to how aful the software now is

My headphones were working completely fine for over a year until just today the power button stopped working completely. I updated the firmware and factory reset the headphones multiple times but nothing has helped. The headphones seem to work fine when wired and I can still change EQ modes with the button. Its fully charged and i still see the indicator light on the headphones.

Hello Razer support i Recently bought ghost slides and wanted to play wireless, i plugged the dongle in but nothing happened i dont know why it isnt working i looked around for a while but couldnt find a solution and i was wondering if its possible to get a replacement My serial number is ( [removed by moderator] ).

Im trying to activate 7.1 surround sound but I bought my headset a while ago and from micro center what do I do

 I need a replacement dongle because I lost it for my Razer Naga Pro, but the website (https://www.razer.com/gb-en/replacement-parts-mice/razer-mice-keyboards-usb-hyperspeed-dongle/RC30-03420100-R3M1) says out of stock.Pls help :(