Razer Support

I have a Tomahawk case, I had recently opened the case but when I had went to shut the door on the case, the magnetic door latch is stuck in the open position therefore it is leaving a gap between the door panel and case, which is letting  dust inside now. I was wondering whether or not you can buy a replacement one as the pc is like 1 week away from being 1 year old. Although I have put the serial number in razer website and it says there is no warranty on it now. I am a bit stuck with what to do now, as I was expecting better quality for it being razer considering its like new still and only been opened a handful of times.

hey i need help for some reason the colours on my mouse and mouse bungee stopped working for some reason and when i try to change the colour with thr razer chroma app or synaps it doesnt work and the only time it works is when i do voice colour sync with the razer chroma app colours come out from the devices and same thing with when i boot up the computor but it stops working when i open the razer chroma app

Hello, I have black widow v3 tkl green switches, bought it 2 weeks ago, and my “=“ button is different colour from the others. If I use the normal effects it’s all good, but when I use chroma app, in my case wallpaper engine, the whole keyboard is white-pinkish colour(as the wallpaper) except the “=“ button which is blue. The interesting thing is sometimes it is the right colour  for 5 min and then goes again on blue. What could be the problem?

2 days ago i bought Blackshark V2 x on shopee (7.1.25) then when i try to register it, it says the product is already registered. Can someone help pls. Since i dont have the activation code i could not use the product fully. Please Help.

The USB-C ports on my Razer 15 2022 laptop have stopped working out of the blue.I plugged my Razer dock in a PC laptop and a MacBook and it works just fine.I plugged each of the external displays in the USB-C ports and no luck.I re-installed Windows and no improvement.Very expensive laptop and such disappointment!Any idea how to fix this?Thanks.

When i open synapse sometimes it wont open but that is not the main issue when i am on the software it will randomly crash causing my mouse rbg to not stay as my designated colour how can i stop this from crashing? 

Hi there, we’re a company developing a multi-camera setup. We’ve used other brands of USB cameras before and were impressed by the image quality of the Razer Kiyo Pro, however we have not been able to successfully extract video from more than one Razer Kiyo Pro camera at the same time.  We were able to install two of them and we can choose to run and extract video from one or the other, but not both at the same time. The second camera lights up and then shuts down with an error message. This is in windows, if that matters. Can you please clarify if this is at all possible? We would like to not spend developer’s time on an impossible task. And if that is the case is there a time frame when this will be possible? It’s a shame that a good camera has such limiting firmware/drivers.  Thanks!

Hi, I bought a BlackWidow V4 Pro with Razer Yellow switches about 2 months ago. I previously had a Blackwidow 2013, with blue MX switches.Since the first days, I noticed a very weird behaviour. I use left ctrl + shift to change language, and many times the combination did not work. After some testing, I found out that the keys are actually registered multiple times, since the language bar shows the languages briefly toggling and then toggling back to the original one. This does not happen with the official windows language toggle shortcut, which is Win + Space.Originally I thought this is due to me not being accustomed to the new more linear switches. I reduced the polling rate, and I thought that it fixed the issue, but it still exists, perhaps to a lesser degree. However, it still remains, and I think that this is a valid issue because it only happens with these two buttons (that I noticed of).I also found many other tickets for Blackwidow models here, but non

Hello, I have some Razer Opus headset which are like ~8 months old now. A couple of days ago I think the battery has been drained entirely. However, now when I try to charge them (yes, more than 3.5h), the green light blinks as it is charging but it never gets turned on all the time, as it does when the headset is completely charged. I'm also unable to turned them on or use the bluetooth functionalities. The only way to turned them on is when they are connected to a USB charger. I'm beginning to wonder if it might be a malfunction of the headset batteries. If it is that case, does anyone have ever replaced Razer Opus batteries? Is it possible to do that? I would really appreciate your help on this :).

Hello, How can I receive the activation code for Razer barracuda and enable THX ???

Morning fellas.I have a new headset (RAZER BLACKSHARK V2 - WIRED GAMING HEADSET + USB SOUND CARD - FRML PACKAGING) with P/N: RZ04-03230100-R3M1So, when I download and install Synapse v4 and THX spatial Audio (that comes for free with the headset...suppossly)… it ask me for the THX code (??) and I can’t find the code in the box and I can`t find it neither on my inbox email after register my product.Any help please?, Thx (thanks) in advance.

My razer gold has been pending for very long. Im rushing for an event too. 25 razer gold, help?

I have a Razer Ornata Chroma | RZ03-02043 and I saw on Razer’s webbpage that it is compatible with snap tap but I can’t find where I can enable this. Is there anyone that can sort me out? Thanks for the help!

I bought the Razer BlackShark V2 X, and I was asked to download the 7.1 software to use the 7.1 surround sound feature.I registered my headphones on the site, but the activation code did not come to my email.Please help me solve the problem. I want to use 7.1 sorround sound for my games.Thank you!

i’ve tried to type in serial number and my info to restore it, but it keeps saying that it’s already registered, although i just bought them

I mistakenly scratched the code of the card I got 200*3 to make it a total of 600$ i got this cards from Walmart and i have the receipt and card with me pls what should i do? 

Dear Razer Support Team, I hope this message finds you well. I am writing to express my concern regarding a serious issue I’ve encountered with my Razer Blade 14 laptop.  I’ve been a proud supporter of Razer products, and I’ve always admired the quality and innovation your brand represents. However, my experience with this laptop has been deeply disappointing. One day, it suddenly powered off and wouldn’t turn back on. Since there wasn’t sufficient local support available, I had no choice but to take it to a technician. The technician informed me that the motherboard had severe damage, specifically due to issues with the VRMs. To make matters worse, I recently found a thread in the Razer forums where another user described having the exact same issue. This suggests a potential recurring problem, which is highly concerning for a premium product of this caliber. As a loyal customer who invested significantly in this laptop, I am disheartened by this experience. It

This seems such a waste of time. Nothing ever comes of these questions I’VE ever asked here.All this hassle from an update I didn't request and now I have to jump thro hoops to solve this problem!The last update I didn’t ask for to ver 4 has messed up my keystrokes for my Tartarus v3.At the top of my dashboard, both my Tartarus and my Ornate are white instead of green after loading.All the other headings are still green except for my controllers and the key presses are no longer working. Well, just the crouch keystroke, but all the others work fine. Why would just one keypress, a very important one,  be lost, after the update, that I didn't ask for, from V3 to V4.I want to revert back to v3! But all my past downloads for Razer all come up with a V4 update. My controllers worked just fine with V3.

Wired, the headset is perfect.. but I didnt buy a wireless headset for it to be wired…Connecting via Bluetooth to the PC is fine for games/music, however the sound and voice doesnt seem to work on Discord.This is where it gets a little confusing, changing the PC sound and voice settings to HS (Hyperspeed) it doesn't work.. nothing does, revert this back to Bluetooth and we’re good to go BUT discord doesn't work with it.Changing the DISCORD sound and voice settings to HS then distorts the sound, the mic works but apparently its also really distorted and poor quality for anyone listening.I’m 100% this isn't an issue with Discord,  just using this as an example of what is happening.I don't even know how to connect via HS, the instructions don’t make any sense as it always instantly pairs with the PC Bluetooth.Am I doing something wrong?Apologies if not much of this makes sense I'm just incredibly confused by

My keyboard ran out of power right before I went on a week long trip. When I came back, I immediately charged it by plugging the usb-c wire in and the other end to my razer laptop. Usually the keyboard lights up red when I do this but this time it didn’t. I let it charge thinking the battery was just really dead but it is still not turning on or charging after a few hours. What should I do? 

lost access to phone number that is connected to 2fa on my razer account and want to change my phone number  but i can not because it keeps asking for a code that was send to my old phone 

Hey I got the razer kraken X chinese version where there is no volume button .So im little confused as the kraken Light have the same conditon as mine.But i purchased a kraken X not the light one.So are the kraken X chinese version And kraken X light same? Im eager to knw

I’m facing an issue with receiving OTP codes. It worked fine before, but now I can’t receive any while trying to purchase and I can't unlock my account on Razer Gold. Please remove my phone number so I can switch to Google Authenticator for 2FA.." 

Hi,I've update Windows 11 to the latest update and since then, the trackpad isn't working properly: the mouse is mouving but I can't click on anything.I've tried to restart my razer, followed this razer tutorial but nothing works (no update available in device manger and deleting reinstalling HID-compliant touch pad driver doesn't fix anything). I also check bios update but there is none.Any idea how to fix this issue?

Greetings, I’m trying to get in touch with support as I am in need of an AM5 mounting bracket for my Razer Hanbo AIO. I enter the serial number and below it the following message pops up: “Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” However, when i press submit, nothing happens and I can’t continue in any way. Help is required!  Thanks in advance.