Razer Support

The display on my Razer Blade 16 (2023) RTX 4090 and Intel i9 stops working after about 10 minutes of gaming or 15 minutes of work. The laptop becomes completely unresponsive—the mouse and keyboard stop functioning, and the display remains stuck(the display literally stops working). The only way to restart it is by using the power button on the keyboard. I have tried updating all drivers, but the issue persists and remains unresolved.

Although I have recreated the code many times and saved my product, I still haven't received the code in my mail.It did not fall into my spam box, as soon as I registered my product, I received an e-mail that I registered directly, but I did not receive an activation code.

cant recieved my oTPPPPPPPPPPPPPPPPPPPPPPP!!!!!!!!!!!!!!!!!!!

I’m trying to update my email to my new proton email address. But it wont accept it and says it’s invalid. Can email addresses that end in pm.me, proton.me and passmail.net be allowed please?

my speaker wont be detected by my pc. couple day later a start my pc and boom everything work and the next nothing detected. Why|?  I cant turn the bluetooth on for like 3 years  

Hello there! I have microphone enhancements (like ANC etc.) not working when I use my Kraken V4 via dongle, but work when using a cable. What could be the problem? I'm using Synapse 4.0.14.2412100355.

Barracuda x Model: RZ04 3800 mute button suddenly stopped muting the audio input. Please let me know what I can do to get this working again!

My razer blade is: Razer Blade 15 (2021) - Base I reported about the battery swelling issue on 2022 Oct and the case number was #221019-001314And the battery got replaced, and on 2024 May, I reported battery swelling again: #240529-000264.but this time since it’s out of warranty, I figured the laptop can still function without a battery in place.But it has been numerous times when I’m gaming, the laptop is shut down completely instantly.I think I know how to replace a battery as I took the bloated battery out by myself. May I know how I can procure a proper battery for replacement? And do you have any advice on how the battery bloating issue can be resolved at all?Or whether some measures can be taken to solve my case that laptop is shut down completely instantly during gaming without a battery?

So, i have a blackwidow v4 75%, I recently got it and a few weeks ago my E key was not registering, it worked like 1 out of 20-30 presses and even sometimes not at all, i reinstalled razer synapse, downloaded drivers for everything, disconnected connected, launched on safe mode, cleaned my keys and it still isn’t fixed. Any solutions? 

Hello Steam Support,I am experiencing a significant issue with my Razer Cynosa Lite keyboard that is affecting my ability to play my favorite video games. Specifically, whenever I press the space bar, it inputs both a space and the number "4". Similarly, when I press the "4" key, it inputs both a "4" and a space. This issue severely impacts my gaming experience, as it disrupts my control inputs and gameplay.Here are the steps I have already taken to try and resolve the issue:1.Opened Razer Synapse and ensured that there are no macros or key remappings assigned to the space bar or the "4" key.2.Disabled the "4" key in Razer Synapse, which also disabled the space bar, indicating that they are somehow bound together.3.Reset the keyboard to default settings using the hardware reset methodDespite these efforts, the problem continues. It appears that the space bar and the "4" key are bound together, and I cannot seem to unbind

I came across an android user using a certain feature known as virtual controller which allowed him to map out buttons for onscreen actions on a video while looking for ways to make the Kishi work with undawn however it isn’t available for iOS users nor has it been stated in there tutorial that it’s for android users only. It’s disappointing as playing on an iPhone 14 with big hands isn’t exactly enjoyable I’m pressing shoot when I’m trying to look around it’s a mess, I just wanted to know the crack with it how come they get more features? Thr Razer nexus app hasn’t been updated in 10 months on the iOS store just seems like they’ve forgot about iPhone users entirely. Any news would be much appreciated with whether they’re going to update iOS or not as right now feels like money wasted on a device that I can’t get full functionality out of.

I use a Tartarus V2 for working as it helps me a lot with macros. Lately the device keep dialing the letter “r” indefinitely, it stops only if I press one of the Tartarus key but will soon start again. Impossible to work like that of course. It began with synapse 3 and went on even worth with Synapse 4. I know that it’s not my keyboard as it happens with the keyboard unplugged. I’m under Windows 10, last update.

Hi everybody. My basilisk v3 pro, sometimes left clicks all by itself. Always one time when i’m logging into my computer, but also randomly when playing games (Mostly FPS).

I connected my new nommo speakers today.   after doing so the razor blackshark v2 headset connects sparadically to the pc.  I tried the headset on a different pc and the problem goes away.  I beleive that there is a conflict between the razer NOMMO and the blackshark Pro V2.   can you help 

Hi, I ordered one of this headset off of Amazon and mostly everything was (and still is) working fine. However, I’ve been having issues with the left side of the headset’s slide adjuster, so it doesn’t lock in place and the slider just kinda falls freely. Is there any way to fix this, or any way I could get the headset replaced for one without this issue?Additional Note: I cannot return/replace it on Amazon anymore as the window is closed, but I don’t know that I would have been able to anyway for something like this

A few months ago I received the code for thanks to spatial audio and I use it, now I have a new PC and said code does not work

For a while now the back support on my chair isnt working at all and i was wondering if theres a way to fix it.

I have a Razer blackshark v2 pro, I bought it a few months ago. A warranty worthy issue has surfaced (Clip holding the cup has broken) however I threw the box away and the serial number sticker came off a while back probably from humidity. Is there anything I can do? I bought it off amazon and the amazon return period has expired but the razer warranty has not.

Hello!I have a problem with connecting via the USB-C dongle. I’m using it connected to my PC via provided in the box USB to USB-C cable but there is often a buzzing sound in the right head speaker. Is there a way to get rid of it? It’s very annoying because sometimes it’s loud for longer period of time.I don’t have this problem when im using the Bluetooth connection. I have all drivers up to date. Is there something wrong with my USB-C dongle?

Hello, Recently my razer keyboard stopped working on Bluetooth mode when I adjust the switch to "BT mode" the keyboard just shut down and doesn't respond neither light up Keyboard works fine with the cable and the 2.4 GHZ dongle so I don't think my keyboard has failed Someone knows if this has a fix or my keyboard just broke down?I try a hard reset and Didnt work 

I have a Razer Iskur chair that has been great for me but it is now out of warranty. Throughout the day it slowly slides down so the Class 4 cylinder needs to be replaced.  I need to know what are the diameters of the original gas cylinder that comes with the chair. I don’t want to start buying class 4 cylinders across the board hoping it is the right one or works out. Thank you in advance!

I tried every solution that I could find all over the internet. I tried every USB port, different computers, uninstalling all Razer files, and reinstalling the newest versions. I even tried to run the firmware update, but every time I got to the step to “plug the dongle into the PC,” even though I would unplug it and plug it back in, it never let me hit the next key.I’ve scoured this entire page, and I can’t find any solutions that work. This mouse isn’t even 2 months old, it was a Christmas gift, and it is not even functional. Honestly, with the number of complaints for this mouse over the years on this page, it’s embarrassing that Razer hasn't solved this issue. Probably the last razor product I ever get. If someone buys me one in the future, I’ll just tell them to get their money back.

HiI’m looking for a replacement battery for my Razer blade 15 2022 advanced model. I’m based in South Africa. my laptop is out of warranty. Urgent - this laptop is my office. Thanks!ALEX

FedEx kept trying to deliver to me while I was at work and wouldn’t leave the slip for me to sign it. I put in a request for them to have it held at a FedEx location for pick up but they either didn’t process it or didn’t care. Needless to say my package was returned to the sender. I just want my mousepad. My entire experience with FedEx and Razer Support has been so bad. 

i lost my phone and i cant know the backups numbers and the 2fa code so i cant buy anythingcan somone help