Razer Support

I dont have any access in my old phone number and I forgot my back up code. I only have my email

My headphones blackshark v2 x are already registered  I bought it just last week as a gift for the new year, but it says that it is already registered, what should I do? First pic Second picBut when I enter my serial number to get code fore 7.1. sound it says that please register device.  I need your advice what should I do?(Removed screenshot showing the device serial number)

I am experiencing an issue with the 2-Step Authentication for my account. The OTP code is not being delivered to my registered phone number or email address, which is preventing me from completing a transaction.I have already submitted a support ticket but have not received a response yet. In the meantime, I have taken the following steps to troubleshoot:Verified that my phone number and email are active and able to receive messages. Checked all folders in my email (including spam and junk) for the OTP email. Attempted to resend the OTP multiple times, allowing sufficient intervals between attempts. Ensured that my network connection is stable.Unfortunately, these measures have not resolved the issue. I kindly request your assistance in resolving this matter as soon as possible, as it is urgent. If additional information or verification is required, please let me know.Thank you for your prompt attention to this matter

Hello there, I need help whenever I try to purchase the 2fa never sends the code and when I try to send a new code it says unexpected error, Im trying to purchase on a limited time event and is running out of offer time. Can someone help? 

I am using Blackshark V2 X Quartz and my friends tell me that they can hear my desktop sound while we are on call (music, video playing, game sound). This has never happened at all before with all of my old headsets unless I use stereo speakers and the mic picks up on the sound.Please help me with this, it’s driving me insane. Can I just buy a seperate microphone?

I am not sure if my phone number is correct or wrong, because im not getting any codes.

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" . PLEASE HELP MEEEE RAZER ADMINNN :((((((removed for security purposes)

I’ve seen this question asked before but I’m not seeing a solution.  Did anyone find a link or solution?

i bout a black shark v2x and when i tried to register it i found out that it was used before 

Updated to synapse 4 and can no longer change the setting under the Custom slot in the scroll wheel stages.  None of the setting in the custom option will take effect after hitting save and exiting the tab.  Have tried restarting the computer, exiting and reloading synapse, reinstalling synapse, and updating mouse firmware, none of these have seemed to have fixed the issue.  Any help with this issue would be greatly appreciated.

Help, I just bought a Razer Basilisk V3 Pro 35K Mouse, and I can't find how to configure the Scroll, left / right with the Forward / Back function in Chrome Browser. On all the cheap mice before, I could do this. For me it's the most important function. How do I proceed ? I have Synapse 4 installed.

I have Wrongly putted date of purchase in registration of device as Date of purchase 01 Feb 2001 which should be 28 Dec 2024. ​@Razer Admin solve this problem. 

Hello, Only 1 keyboard and mouse connected but this new beta version has a lot more elements. “RazerAppEngine.exe”It seems to be more of a drain on system resources than before.Is there a good explanation that can explain to me the benefit of such a fragmented process.?

Hi team,  When i registered my device ( RAZER BLADE 15 ADVANCED ) i did put wrong date of purchase, so how i can changed it ? The model is from 2022 and its impossible to be purchased at 2020, even in the uploaded proof its visible that i bought this product this year (2024) BR, Aleks Angelov

Hello, I would like to know if I can update my Razer Blade 17 Pro from 2017 to Windows 11. I have Windows 10 Home and it doesn't give me the option to update Windows to 11. What I have to do is buy a new laptop. Please let me know since Windows 10 will not provide update services for this version. Thank you.

I currently own a Viper V3 Pro and I saw the new Basilisk V3 Pro 35K. It doesn’t include an 8000hz dongle so I was wondering if I can use the mouse with the dongle included with my Viper.

I have a Naga v2 HyperSpeed.I haven't been able to use special buttons for a few months or versions.When Synapse is closed, only some buttons that don't require Synapse work such as "Volume Up", others don't work, such as "Show Desktop".The interesting thing is that when Synapse is open, none of the special buttons work, only right-left click and scroll work.I tried clear reinstal Synapse 3 and 4, created different profiles, the result didn't change.

 I can’t register headphones on the site I recently bought a new computer and decided to install 7.1 sound. For this, the program required an activation code, I didn’t find it in the headphone box, and to get the code I tried to register the headphones using the link https://razerid.razer.com/products/new.After entering the information, it showed that the serial number was unidentified. I changed the numbers 1 and 0 to O and I and vice versa, nothing changed. How can I register a device and set up 7.1 sound?  Perhaps I don’t understand something correctly and 7.1 sound does not need to be activated, because thx spatial audio technology is used, but I remember that on the old computer there was a 7.1 surround sound program and it worked without any activation of the deviceModel - Razer Kraken Tournament Edition Blackif necessary, I can attach a photo with the serial number and a screenshot with the error 

I like playing games or listening to music with Leviathan V2 speakers. I was very excited when I learned about the release of this vibration feedback product, which means that when I play electronic music, the FREYJA will vibrate, which makes me even more excited. But unfortunately, no matter how I try to set it up in Razer Synapse 4 when I play music, FREYJA does not react. I searched for relevant content on the Internet, but because it was released not long ago, there are very few real-life reviews. They feel the vibration with headphones. And I happen to have no headphones. So I have a question: can the FREYJA only vibrate with headphones instead of through speakers? If so, the feedback it advertises directly by the sound source is probably just a joke. Because as long as the sound source is captured through the computer, whether the final playback medium is headphones or speakers, it should not affect FREYJA's vibration feedback. So I don't understand what's going on.

Its been exactly a year since I bought this controller and have a slight drift at the right joystick, but the problem I've been facing is with the left one. The drift it has is that whenever I push down the stick and hold it all the way up at some point it gets detected as if I was taking it back to the center and this is annoying as my character stops sprinting. I haven't experienced this with any other controllers. Is there a solution for this issue?I don't know if I explained myself correctly. 

Could I create a custom Blade 18 (2024) delivery to the France with the US Layout because I don’t want it to be France layout. In my computer it is looking that I can’t order a US layout Blade 18 to the France.Thanks.

I no longer have access to the registered chip and I cannot perform two-factor authentication

Heya, I've got a Blade Stealth from 2017 that I need to update the firmware on. Unfortunately the razer updates aren't recognising the model as a blade. How can I get the razer updates? I think because I replaced the battery the bios reset so no Serial number in the bios. I'd like to fix it. 

When launching Twitch streaming natively from my console, the Blackshark V2 Pro isn't recognized. I want to say it's on Twitche or Xbox end, but when I plus in my last headset, a Astro, it works. Maybe a software update is needed for the BSv2Pro.

My razer barracuda which i got 1 week ago cannot stop buzzing i have bought the usb a to usb type c adapter and it still has the problem i have plugged it into usb 3.0 also i have installed the newest drivers i have charged them to 100% and they are keep buzzing i do not know what to do please help i really love the sound and all but i hate the buzzing