Razer Support

I've been looking at the different features available across Razer keyboards, mice, headsets, and Synapse, and I'm curious what other users think could be improved.For me, software stability and how quickly settings sync between devices are areas that can make a big difference in everyday use.What Razer feature or software function would you most like to see improved in a future update? 

Hello Razer Support,I am experiencing an issue with my Razer BlackWidow V4 Pro 75% regarding the 4000Hz wireless polling rate.Device information:Keyboard: Razer BlackWidow V4 Pro 75% Connection: 2.4GHz wireless Keyboard firmware: 1.03.00.00 Razer Synapse version: 4.0. [removed by moderator] Issue:When Razer Synapse is completely closed, I can set the keyboard to 4000Hz using the keyboard's OLED display, and the setting remains at 4000Hz.However, as soon as I launch Razer Synapse, the polling rate automatically reverts to 1000Hz.If I try to select 4000Hz directly in Synapse, it briefly allows me to select it but immediately switches back to 1000Hz.I have already tried the following troubleshooting steps:Reinstalled Razer Synapse Updated the keyboard firmware Updated/checked the wireless dongle firmware Tested with the keyboard connected only through 2.4GHz wireless, with no USB cable connected Disconnected my mouse and its separate 2.4GHz receiver Set 4000Hz directly through the keyboar

Hi. I recently received this mouse as a gift from a friend. It worked perfectly until last night; while I was gaming, I noticed the scroll wheel had stopped working. I’ve tried all the solutions mentioned in previous threads. How can I fix this?

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, it appears that I have lost the dongle that is needed to use the mouse. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model.  Any information regarding availability and the process to obtain a replacement would be greatly appreciated!

I have a Iskur v1 Black Edition that has damage to the arm rests. As it is no longer under warranty, the support link provided in several other posts doesn’t really help. Is there any way I could purchase replacement arms or arms from a newer model of Iskur if the bolt hole pattern is the same?

Hello everybody. I have been suffering with the "low battery" sound since December 18th, 2024. About a hour ago, I found out all I needed was a factory reset. It's genuinely insane to me how I can still hear the "low battery" sound play inside my head whenever I turn on my headphones, done gave me PTSD💀 Moving along, You want to have your headset completely and totally powered off. Now, press and hold the power button for at least 10 seconds straight without letting go, you will see a purple-ish light flash and your headset will power itself off. You should be good to go afterwards. If you still need help, PLEASE contact support. I don't want you to suffer like I did. Lmfao, even started making "low battery remixes" inside my head like some asylum patient💀

Hi, my BlackShark V3 Pro stopped working over 2.4GHz after I updated the firmware. The headset itself is fine. It works perfectly wired over USB-C and it works over Bluetooth on my phone. The problem is only the dongle connection.The dongle plugs in and Windows sees it fine, it shows up in Device Manager and appears and disappears when I unplug and replug it. Both audio endpoints show up in sound settings and the volume meter moves when I play something on the Game channel. But no sound ever reaches the headset.The dongle LED just blinks green and never goes solid, so I don't think the headset and dongle are actually paired anymore. The manual says blinking is connecting and solid is connected. I'm guessing the firmware update wiped the pairing between them.The problem is I can't re-pair them. The firmware updater says everything is already up to date and won't let me flash again. Both dongle and headset are on 1.4.4. The pairing utility page just redirects to Synapse, and the HyperSpe

Confirmed the D-Pad / joystick works just fine w/o the software running. With it, no inputs go through whatsoever (defaults, other macros, etc.)Curious if anyone else has seen this issue and if Razer team are able to put out a hotfix.Windows 11Synapse Version 4.0. [removed by moderator]

Meu fone  razer nari ultimate nao funciona mais o dongle, oque posso fazer e onde compro a peça caso seja peça de troca ?

I am using Synapse 4. The Keyboard cannot properly store any profiles locally. Every time when I restart the PC, profiles might not work or snap tap might be disabled. Then I need to open Synapse and press on using Synapse over the keyboards settings. When I select to use the keyboard settings and look at the profiles, it seems very suspicious that always the ISO DE specific keys never store the changed actuation points and possibly this could result in the entire profile not syncing? Other weird things are that the keyboard always stays on 99.27% storage space and this never changes. And a lot of times the syncing of profiles is stuck at 20% in Synapse. Is there anything I can do to have the keyboard remember the local storage and sync properly with Synapse?

Iskur X RZ38-0284 backrest recline mechanism / side lock assembly. Need replacement part the side lock mechanism is broken the plastic teeth are broken chair stuck in the Ford position very uncomfortable (removed for security purposes) serial

Hello, I broke my Orochi V2 wireless dongle, and I’d like to buy a replacement.I checked all related threads here, and it seems like for the last 3 years customers are being told to sign up for a notification, because it is not currently available.And true enough, I cannot find it anywhere on the spare parts section.Is there any way to buy a replacement (shipped within EU)?Because the bluetooth mode will not suffice.My laptop is sluggish af when it comes out of sleep, and I only use wireless mode.Thank you for your time.

I bought a barracuda x chroma a while ago and while using it the mic has broken I’m wondering if I can get a replacement even if I must pay for a new one Serial Number is (*removed by moderator)

Hello,I'm having an issue with my Razer Hammerhead V3 X HyperSpeed for PlayStation earbuds and was hoping someone could help.I purchased them from Amazon, and I've been experiencing this problem since I first took them out of the box. When I connect using the USB-C dongle connected to my PS5, I hear the game audio for about half a second before the sound cuts out completely.Here are the troubleshooting steps I've already tried: Confirmed the earbuds are fully charged (the charging case shows a green light). Verified that the HyperSpeed USB dongle is connected properly. Checked the PS5 audio settings and set the audio output to the connected headphones. The PS5 recognizes the earbuds as connected, but I still don't get any audio. When I go into the PS5 microphone test, the microphone works and my voice is detected correctly, but I still have no audio output through the earbuds. I also tested the earbuds on my MacBook using Bluetooth, and they work perfectly there. I can hear a

Today i bought deathadder v4 pro and i plug in and updated mouse and keyboard and from this time randomly keyboard stop working  it still lighting but not responding i need to unplug keyboard and plug in and the n it works agfain from a while

My razer viper v4 pro dont pass of 52% , battery falls and i tried all the recommendations that i found on the FAQ and support from razer

Hello, I have had my Razer blackshark v2 for years (since 2021) and had the slowly worsening issue of my ear pad coming off. I have looked everywhere for a way to have this fixed before I have to attempt to glue the pads back on once they fall off. Razor’s answer to the question for other people are just buy a replacement and follow our guide which their guide has no “how to” on how to get the actual attaching bracket or bit that the newer ear pads connect to. So if anyone has any link to something or found a solution other than buying a new headset that would be great. Heck if Razor actually acknowledged the fact they had done this and would give an actual fix that would be great.This is the only issue I am having with my headset other than that everything works great!

Hello! I was told a while ago that my product was covered under warranty and that it would be a free fix. However I then had a kid and also moved to a new apartment. Needless to say I’ve been a little distracted and therefore my products shipping has been delayed. Where do I send my product for repair/replacement? Serial number: (*removed by moderator)

After update firmware keyboard randomly stop response only lighting only help unplug and plugin. Tried driver clean uninstall synapse and not helping    AddHad 0 problems before update and add deathadder v4 pro. When problem shows mouse still normally works.

So, today i was playing alrright, but suddenly my nari ult disconnected, when i went to check, i noticed that my headphones were not available on synapse, so i tried to reconect the dongle, but nothing.I tried on a diferent computer, but the problem remains.Sometimes the dongle connects but as soon as i play some audio, the audio plays for half a second and the headphones disconnect.I tried to fill for warranty but razer says the Nari Ultimate are not available for warranty.Does anyone have the same problem, or a fix?

I bought a second hand Tartarus V2 a while back and noticed the bottom row (16,17,18 and 19) didn’t work. I thought the key mechanism or the PCB underneath must’ve been dirty so I took it apart to clean it. After cleaning it with alcohol on cotton swabs and letting it dry, I noticed that now the 12 through 15 keys didn’t work. So I took it apart again to clean it again and make sure all parts were put back correctly… Now all that works are the 1 through 6 keys (The wheel, D-pad and 20 key always worked).Beginning to remark a pattern here. It goes bad from bottom right to top left, anybody encountered this issue before? Any help would be greatly appreciated! 

Need to buy a RC30-03420100-R3M1 or equivalent hypderspeed dongle to replace the one i lost for my deathadder v3 pro. How can I do that? I don’t see it in the product page of the razer Malaysia site.

Hi, I have a Razer Blade 15 and I have my power settings for "Closing the lid" set to "Do Nothing" for both on battery and plugged in, so my screen does turn off when I close the lid and laptop still functioning but when I open the lid back up, the screen never turns back on but the laptop is still functioning. I know this is the case because first of all keyboard light is on without me needing to do anything else and also when I force my laptop to hibernate through power button and turn it back on, the progress from before is saved. A similar situation also happens when I change the “Closing the lid” setting to “Sleep”, when I open the lid back up I can see that my Windows Hello Face Recognition is trying to scan me because of the red light flashing but the screen again never turns on. This remains to be the case until I force the laptop to hibernate or do a hard reset. Any support would be appreciated.

Hey everyone, dealing with a frustrating power issue on an older Razer Blade 15 Base Model (i7-9750H / RTX 2060) and looking for some diagnostic insight.The laptop started randomly cutting power instantly out of nowhere. It was doing this even when the original battery was still connected, which is why I eventually removed the battery. Now, running strictly on Aacwall power, it still does the exact same random hard shutdowns.Complete, instant power cut at completely random times. It is not a thermal issue cpu emperatures are totally fine when it happens.

Like the title says i couldn't connect kishi v2 to samsung s23 fe. On the internet a lot of people says it should be compatible. I've tried some other phones like samsung galaxy a36 and xiaomi mi9 and it works on them instantly. My phone doesn't recognize kishi at all