Razer Support

Dear Razer Support Team, I hope you are doing well. I am reaching out because I am experiencing an issue with the microphone on my Razer BlackShark V3 X HyperSpeed when using it with my Xbox One X. The issue is as follows: the first time I set up the headset, the microphone worked correctly. However, after that initial use, the microphone stopped being recognized by the console. Currently, audio output works without any issues, but the microphone does not work in games such as Fortnite, and it is not properly detected by the Xbox system either. I have already tried several troubleshooting steps, including restarting the console, reconnecting the wireless dongle, adjusting network settings, and checking audio configurations, but the issue persists. I would greatly appreciate your assistance in determining whether this is a compatibility issue, configuration problem, or a possible hardware defect, and what steps I should take to resolve it. Thank you very much for your support. Best rega

my headset stopped working unnaounced in the middle of a work day.took me 2 hours to figure out there was a notice about a firmware update but no obvious way to get it from your app?  when i finally found it and got installed its working again but wont shut off after inactivity. i tried toggling off/on in the settings and even chaning the duration but it will sit all night and drain for no reason. razer doesnt care about its customers i guess. ill remember this next time i buy a headset. 

Hello my Blackshark V3 is not recognized on my PC anymore. I tried uninstalling drivers, uninstalling synapse, running system checks, checking OS and cpu driver updates. I plug it into PC and it turns on, but device doesn’t get recognized. I tried firmware updater as well, but when it gets to the step where it says plug in, i cant move forward cause device not recognized.

I need to order replacement bolts for my Iskur chair. I lost them in the move, and it seems you use proprietary bolts at an M8 48mm 12mm head size, so I have to order from you. The chair is out of warranty, and I just want to order the four bolts. I know it has to be a PM for some reason where I have to wait for someone to respond directly to this message… So, let’s get started.

I bought these headphones a while back in 2024 & I never used the activation code for 7.1 surround sound (I never actually registered the product until now). After finding out about 7.1 surround sound, I tried searching for the activation code, but I’ve accidentally lost the code at some point in time.Could you please help me with finding out what the 7.1 surround sound activation code is? I’ve attached the serial number for the headphones & proof of purchase as well if that helps.  

Hello! Recently, my Razer Viper Ultimate dongle stopped working altogether (it won't even prompt the windows connection USB sound at all). I can't seem to find a replacement, and I love the Viper mouse... Could you help me get a replacement dongle compatible with it? Thanks! 

Hello,I bought the Blackshark V2 Hyperspeed headset from Expert Bening 14 months ago and have always been very happy with it. I've always used the wireless function. However, for the past few months, the dongle has been malfunctioning and now doesn't work at all. I've tested it on other PCs and I'm sure the problem is with the dongle. My question is: Would it be possible to get a replacement dongle? I would be willing to pay for it. Unfortunately, I can't return the headset to Expert Bening, as I would then be without a headset for about a week. I need it daily and am therefore temporarily using it with a cable. Of course, I would like to be able to use the Hyperspeed wirelessly. I hope you can help me. :) Thank you very much! I have the receipt.Greetings!

Hi, I bought a brand new razer Blackshark V2 and when I try to register it to unlock the activation code for 7.1 Surround sound, it already been registered. I saw a previous question about this. Can you help me to check this problem? Thank you

I’ve recently purchased a “as new” pair but the dongle was missing from the box. is there a way for me to get it separatedly?

My BlackShark V3X wont open anymore. Once connected to the laptop works perfectly but the bluetooh wont work. Already downloaded the latest drivers but noting changed.

So I know this has been discussed many times but I still gotta ask… My brother got me and him two hammerhead x earbuds. And both of them have an issue with the right one not working. I tried cleaning the case and the bud with alcohol, I tried updating the software, which always stopped at 20% for some reason.  The razer app shows both of them at a 100% battery but for some reason the right one is still not turning on or anything. I have no idea what else to do

Hi, I’m looking to buy the Razer Viper Mini Signature Edition directly from the official Razer UK website. I noticed that it currently isn’t available to purchase.Could you please tell me if the Viper Mini Signature Edition will be restocked on Razer UK, and if so, whether you know approximately when it will be available again?I would prefer to buy it directly from Razer rather than from a third-party seller.Thank you!

Hello, (Windows 10)After I shut down my PC and booted it back up on the 9th of September, my Synapse app and subsequently my Headphones (Blackshark V2 HyperSpeed) started acting strangely. At first, the app (Synapse) refused to update (constant “installation failed” even after a system restart), so I reinstalled it.After I reinstalled Synapse my EQ profiles weren’t working properly. When I purchased these headphones a few months ago, EQ wasn’t working until I disabled Headphone enhancements in sound settings, but now EQ doesn’t work unless I have it enabled (so the complete inverse).Currently and since my Synapse app also does not recognize both the Headset and my Basilisk V3 on startup, though it starts recognizing them when I manually restart the app.The sound is definitely ever so slightly off since this debacle (certain sounds are way too quiet) and the Windows sound enhancements conflict with certain apps making them slow (for example the PC Spotify app being way too loud on start

 i noticed connection issues yesterday when running it wired to the pc, so i had to re connect it and only use it via Bluetooth. i then plugged it in last night after using it and went to bed as usual. when i woke up today i went to unplug the mouse to use it and turn it on when i noticed a funny burning plastic smell, i was looking around my desk for the smell. i grabbed the mouse and tried pulling the cord out and to my surprise, a trail of molten plastic came along with the wire and burnt my arm some. i noticed the mouse was extremely warm near the front of the mouse on the top and bottom (i did not touch the liquid plastic for obvious reasons) and looking furthermore i saw the usb-c connector lodged inside still. i grabbed a pair of electrical wire strippers with teeth on the end that were insulated to make sure i didn't get shocked or something and removed the connector. hoping that there was some way i could still preserve the mouse as they are about $150 (or were when i got it).

It's been 6 months since I bought the controller brand new from retailer. Bought the wolverine v2 pro for ps5 and was told it was the ps5 version. Toggle broke in the first month but I finally got around to do the the warranty. When I bought it it said a year warranty.The support chat bot is telling me there was no warranty.Can anybody help me figure this out?

Merhaba Razer Destek Ekibi, Benim adım Fahri Berat Arslan (Beat2Rain) ve sahip olduğum iki Razer BlackShark V2 Pro kulaklıkla ilgili yaşadığım bir sorunu bildirmek istiyorum. Her iki kulaklığımın da sol menteşe kapağında/uç parçasında, özellikle kulaklığın iç tarafında, kulaklık kabının kafa bandına bağlandığı noktada çatlaklar oluştu. Beni endişelendiren şey, çatlakların her iki kulaklıkta da tam olarak aynı yerde meydana gelmesi ve görünüş olarak çok benzer olmasıdır. Bu durum aynı modelin iki ayrı kulaklığında meydana geldiği için, bu sorunu Razer'ın dikkatine sunmak istedim. Aynı yapısal bileşende ve aynı yerde iki farklı ünitede aynı türde çatlak oluşması, potansiyel bir malzeme veya tasarım kaynaklı soruna işaret edebilir. Sizden özellikle bir değişim veya tazminat talep etmek için iletişime geçmiyorum. Sadece bu sorunu bildirmek ve Razer'ı iki ayrı BlackShark V2 Pro kulaklıkta aynı sol menteşe kapağı çatlama sorununu yaşadığım konusunda bilgilendirmek istedim. Geri bildirimimi o

Merhaba Razer Destek Ekibi, Benim adım Fahri Berat Arslan (Beat2Rain) ve sahip olduğum iki Razer BlackShark V2 Pro kulaklıkla ilgili yaşadığım bir sorunu bildirmek istiyorum. Her iki kulaklığımın da sol menteşe kapağında/uç parçasında, özellikle kulaklığın iç tarafında, kulaklık kabının kafa bandına bağlandığı noktada çatlaklar oluştu. Beni endişelendiren şey, çatlakların her iki kulaklıkta da tam olarak aynı yerde meydana gelmesi ve görünüş olarak çok benzer olmasıdır. Bu durum aynı modelin iki ayrı kulaklığında meydana geldiği için, bu sorunu Razer'ın dikkatine sunmak istedim. Aynı yapısal bileşende ve aynı yerde iki farklı ünitede aynı türde çatlak oluşması, potansiyel bir malzeme veya tasarım kaynaklı soruna işaret edebilir. Sizden özellikle bir değişim veya tazminat talep etmek için iletişime geçmiyorum. Sadece bu sorunu bildirmek ve Razer'ı iki ayrı BlackShark V2 Pro kulaklıkta aynı sol menteşe kapağı çatlama sorununu yaşadığım konusunda bilgilendirmek istedim. Geri bildirimimi o

Hello Razer Support,My name is Fahri Berat Arslan (Beat2Rain), and I would like to report an issue I have experienced with two Razer BlackShark V2 Pro headsets that I own.Both of my headsets have developed cracks on the left hinge cover/end piece, specifically on the inner side of the headset, at the point where the earcup connects to the headband.What concerns me is that the cracks occurred at exactly the same specific location on both headsets and are very similar in appearance.Since this has happened to two separate headsets of the exact same model, I wanted to bring this issue to Razer's attention. Experiencing the same type of cracking on the same structural component and at the same location on two different units may indicate a potential material or design-related issue.I am not contacting you specifically to request a replacement or compensation. I simply wanted to report this issue and make Razer aware that I have experienced the same left hinge cover cracking problem on two s

Hello,I have a Razer Wolverine V3 Pro controller for Xbox, and the internal shaft/support of the left analog stick has broken.The removable thumbstick cap itself is not the problem. The broken part is the internal analog stick mechanism/shaft where the removable thumbstick attaches.The controller is otherwise working normally, so I would like to know if it is possible to purchase a replacement left Hall Effect analog stick assembly/module, or the internal shaft/gimbal separately.I can provide the serial number and photos of the broken part if necessary.I am located in Portugal.Thank

System:Model: Razer Blade 18 – RZ09-0509TGK3 (2024, Core i9-14900HX, RTX 4080 Laptop GPU) Serial number: BY2445N46100363 Build date: 2026-01-14, 10:35:39 BIOS: Aptio Setup – AMI, version 2.22.1289 (BIOS date 1.06, 2026-01-14) Battery: Design capacity 91,707 mWh, current full charge capacity approx. 79,700–80,450 mWh (approx. 87% of rated capacity, 96 charge cycles) OS: Windows (build 10.0.26200.9278) Chipset setting "GPU Mode": correctly set to "NVIDIA(R) Dynamic Display Switch" (not "Discrete GPU only")Problem:When sitting purely in the BIOS/UEFI setup screen (no OS loaded, no drivers, no Razer software running), the laptop reproducibly draws approx. 80–90 watts, whereas normal consumption in a setup screen should be around 15–35 watts. With a full charge, the device drops to under 45% remaining charge after only about 30 minutes purely in BIOS.Reproduced tests (AC adapter fully disconnected before each test):Test Start End Duration Loss Calculated power 1 100% (~80,450 m

So last Tuesday I decided to update my Windows as i usually do, but something went wrong and many files have been either corrupted or didn't update entirely and are causing some issues with my Viper V3 Pro, both with the dongle and with the charging cable. I found this after this issue became unbearable and got to the conclusion that in device manager, there are some problems in “Human Interface Devices”, mainly with VID_1532 files.After viewing those files in the event viewer, there seems to be an error that says “Device settings for HID\VID_1532&PID_00C1&MI_01&Col03\8&203c8655&0&0002 were not migrated from previous OS installation due to partial or ambiguous device match.” 

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.

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I got frustated with my RGB builtin keyboard on Razer Blade 15 2019 Base Model suddenly stopped working. It got flickering sometimes, and suddenly got off entirely. I don’t know it’s a sollution or not, but yesterday i tried uninstalled razer keyboard from device manager, restart it and enabling my Dynamic Lighting on Settings then Turn on Synapes Apps and Chroma suddenly it back to works (Hurraaaaaay 🤣). As you can see on my screenshoot it become 2 HID Keyboard Devices, but now my FN functions on keyboard stopped working, volume functions, keyboard lighting functions, etc.. But for others it’s still working normally. Did you guys facing other same problems? Sorry for my english by the way. 

Please, please, please!  Support the NAGA Left on Mac OS Synapse 4.  I know this is an edge case but I use the NAGA left on a Windows PC’s at the office for productivity work as I have severe carpel tunnel issues in my right hand.  I’d be lost without my NAGA Left mouse.  At home I run a MacBook and would desperately like to use a NAGA Left at home. Thanks