Razer Support

Someone was messaging me on here about this but has not replied in a week or so , so i am reposting. I have just purchased the razer kiyo v2 quarts, I plugged it in and it does not appear in the razer synapse app, when going to device manager it is there, i updated drivers to USB camera, restarted my pc and it still doesn't show. I downloaded the firmware updater and it says to plug in the camera. The microphone on it is working, when i test audio through windows setting and select it as microphone it plays back audio. No led showing on camera to indicate its on or anything. It works perfectly on another computer. All my usb ports work with other devices such as mic, headset, keyboard, mouse. 

i had an order that was delivered a while ago couple of weeks and the order status hasnt updated just wondering if this is standard and i have to wait longer or if something went wrong.

Basically what the title says, I have my USB Dongle from a Razer Pro Type Keyboard (not ultra). I really prefer the 2.4 connection, and would like to know if there’s a way to get a new one or if there’s other options for me to keep able to use it in this way. For some reason in one of my PCs bluetooth connection doesn’t work so, without this, it’s basically useless for me to keep having this keyboard which I really like.

Hello, I have a problem with my kraken V3 pro dongle, it doesn’t get detected anymore and i can’t use my headset :(Where can i buy one of them in France please ? Thank you

Got my razer edge back from a friend that forgot his email and didn't log out before resetting. I figure razer could fix for me easy but no response. Any help?

Hello! I am looking for a replacement dongle for my Razer Turret for Xbox One. Are there any available that I could purchase? Thank you!

The USB stick appears as Razer Viper V3 HyperSpeed under devices and the mouse as HID-compliant mouse.   Mouse appears in the app tho and is completely configurable. It works fantastic and is the smoothest mouse I've ever owned, but I am a perfectionist and I feel there is still a tiny constant micro stutter when moving a camera in games very slow on my 120hz TV, barely noticeable on fast movements, but on slow it is constant stuttery, like as if the 1000hz and G-Sync doesn't work well together, unlike if I move the camera with the right stick on a controller, that is completely 100% buttery smooth at all speeds. I had the same with my former run-of-the-mill mouse, but i was hoping this would be gone with a high quality mouse.Anyway, is this correctly installed? 

Hi All,My Iskur V2 RZ38-0277 has started sinking when i sit on it, from what i can tell the gas lift needs replacing… I’m not in warranty but can’t seem to find a way to buy the part?Any help would be appreciated… thanks.

I just bought Blade 16 2025 version with 5080 in at beginning of this month, but the new blade 16 with intel chip and thunderbolt ports as well as a better screen released just after that, is there anything I can do to upgrade or exchange it with some money added? It’s so frustrating to get a older version just before the new one release 

Hello. Similar to this post: my basilisk V3 pro got bricked and I can no longer use it in any way. I tried to reinstall drivers in device manager but nothing works. It happened when trying to pair by BT to a new device. I think the problem is software related and the mouse got bricked. I can not send it to warranty to the place I bought it from as it offered only one year of warranty. Is there any way you could help me? Thank you. [removed by moderator] .

Hi i recently purchased the blackshark V3 pro’s for PlayStation 22/3/26 and i have no light indicator lighting up on the headset it wont show blue for pairing or green when its on i have updated the firmware on both the dongle and headset and also tried a factory reset and still no light on the headset although the headset seems to be working is this a software bug or is it faulty 

Hallo Razer Support. Ich habe mir vor einigen Jahren einen Razer Enki gekauft und musste bereits innerhalb der Garantie schon einmal den Gas Lift austauschen lassen. Die Garantie ist jetzt nicht mehr vorhanden und ich habe auch keine Garantieverlängerung. Ich möchte mir jetzt ungern einen neuen Stuhl kaufen da ich nicht genug Geld habe um dies zu stemmen. Daher meine Frage wie kann ich den Gas Lift austauschen? Bietet Ihr an dieses Ersatzteil bei euch zu kaufen? Welche Größe und Daten benötige ich um den Gas Lift auszutaschen  Danke schonmal im vorraus

Hello,My Razer Viper V3 Pro wireless mouse has stopped working.I own two Razer devices—a mouse and a headset—and each uses its own dedicated Razer receiver. The headset’s receiver works perfectly, but the mouse receiver does not function properly.When I plug the mouse receiver into my computer, I hear the “device connected” sound, followed almost immediately by the “device disconnected” sound, repeatedly with no interval.I have tried the solution mentioned in this link:https://insider.razer.com/razer-support-45/razer-viper-v3-pro-dongle-not-working-73704but it did not resolve the issue.The software recognizes my headset receiver as a wired receiver, while the mouse is not recognized at all—even when I connect it directly to the computer using a cable.This issue occurred suddenly while I was in the middle of a game. Changing to different cables does not solve the problem—even new cables that are confirmed to work properly with my Razer headset receiver.I would prefer not to go through a

пытаюсь зарегестрировать наушники, но они уже зарегестрированы

Hey there,My Razer laptop got stolen and l cant use Microsoft's 'Find my device' to track it. I wonder of there is an alternative way or if Razer can do something about it.Alex

Hello, I purchased a Razer Barracuda X headset last year. Initially, I was using it with the Type-C adapter, but it stopped working; it ceased functioning on my desktop computer. I tried it on another computer, but it still didn't work. I am currently connecting via Bluetooth, but the sound quality is very poor. I would like to go back to using it with the Type-C adapter again—please help.my email is: [removed by moderator]

Hi all, I tried to install Razer Synapse 4 many times and I cannot. It comes up with a error file as shown below:  The error file says: “Failed to write installer file (No such file or directory)” I also filled a ticket and the log collector fails to collect the logs as well as show below:  Can anyone help me. I have spent about 8 hours today trying to get Razer Synapse 4 to download and nothing as worked.

I tried to purchase the THX spatial audio with the %50 off code it gives you from surround sound 7.1. the purchase failed. When i tried to purchase it again using the %50 off code. The code was invalid. I was wondering if there is a possible way for me to receive another code? thanks!!

Hi, I have a Razer Viper Ultimate model RC30-030501 with dongle model DGRFG6. The dongle seems to have stopped working as the mouse still works plugged in via USB, but the dongle doesn’t work in two separate PCs. How can I buy a replacement?

i bought my mice in 30 oct i try to to assign my mice now in to synapse and razer id its now invalid 

hello i mispelled my email adress while buying a viper v4 pro as a guest so i didn’t receive any confirmation email or order number can you help me ?

I broke my dongle usb port for blachsark v3. Where can I get a replacement?  

why is there no mac support, I wish this would have been more clear on the page for the Hyperflux V2, I feel like this was a massive oversite, you are finally supporting mac on synapse, but i mean come on, the hyperflux v2 is just a dongle can’t be that hard to support mac os. is there any way we can get this supported

why i cannot see my mouse on dashboard ,

Hello, my black shark v3 pro wireless dongle for the xbox has stopped working. i have tried plugging it into multiple different devices and nothing has worked. the light simply will not turn on. how can i order a replacement one? or is there some sort of warranty for the dongle? please get back to me with the information because i cannot find the dongle anywhere.