Razer Support

I just need the usb-c to usb part of it. Pls help🫩🫩 I have this part I just need the top part of it. 

So I can’t find anywhere of how to turn off the controller, can’t find it in the manual, nor in the threads, any help?

Hi,I’m experiencing a strange issue with my wired Razer DeathAdder V3 mouse.After powering on or restarting my PC, Razer Polling Rate Tester shows the mouse running at 125 Hz, even though Synapse 4 is set to 1000 Hz. If I manually set the polling rate to 2000 Hz, the tester shows 250 Hz, and when I set it to 8000 Hz, it actually shows 1000 Hz.Additionally, once it settles at 1000 Hz, pressing the DPI button on the underside of the mouse (for example, switching to 800 DPI) causes the polling rate to drop back down to 125 Hz.After that, it seems to stay at 1000 Hz regardless of which polling rate option I select, as long as I don’t change the DPI setting.At first, I suspected my ASUS Z790-F motherboard’s USB 2.0 ports might be causing the issue, but the same behavior happens when I connect the mouse to a USB 3.1 blue port.I have already updated the mouse firmware to v1.02.00_r1.Has anyone experienced a similar issue or know what could be causing this? The mouse is nearly new and has only

I want to use my Razer BlackShark V2 X headset on my new computer. When I use the serial number to obtain an activation code, I receive a warning stating that the product has already been registered. How can I get a new activation code?

Hello,I’m hoping you can help me with an issue affecting my Razer Kiyo. Unfortunately, the standard support form will not allow me to open a case because the camera is outside its limited warranty period, so I’m reaching out here in hopes of getting in contact with a support representative.My Kiyo recently failed very suddenly during normal use. It began producing an unusual electrical/static-like noise, the ring light became stuck, the small status LED started faintly flickering, and the unit became abnormally hot before becoming completely unresponsive. After leaving it disconnected and allowing it to cool down, it briefly worked again one time, but the same failure immediately returned after slightly adjusting the ring light.I understand that my camera is outside the standard warranty period, however, after researching the issue, I found a significant number of reports from other Razer Kiyo owners describing remarkably similar symptoms and failures, including many reports here on Ra

This was already fixed in 8 JULY 2026 - now it occours again after latest Update:Synapse for Windows - V4.0. [removed by moderator] / Chroma for Windows - V4.0. [removed by moderator] By the way: can I go back or deactivate the automatic Update for Synapse?Thank you

Hi there,As the title says, my Kraken Kitty V2 BT isn’t turning on or charging. The indicator light by the charging port gives a solid green light no matter whether it’s plugged in or not. I’ve held down the button several times and it does not power on, whether plugged in or not.  As far as I can tell it is powered off except for the indicator light, as it will not connect to any of my devices.This first came up while it was in-use, it disconnected from my phone. I originally thought it must have died from low battery, but I haven’t seen a solid green indicator light before.   A few other issues I’ve had recently that I assume are unrelated to the current issue:-I’ve occasionally had issues with charging, I’ve assumed the issue there is with my cables and have tried several new cables when trying to charge the headphones. (Worth noting the issue is not the outlet)-I’ve had some issues with the cloth ear covers coming off the plastic earpieces-The cloth covering the foam at the top of

Hi, I was playing with the controller (Razor Woverine V3 Pro PC) yesterday and then charged it on the PC. When it was fully charged, it logged off the PC and since then the controller won’t turn on. I’ve tried different cables too, but no luck.What can I do now?

I need help I’ve lost my Authenticator App and back up codes so I can’t access my account to make changes to my profile

Hace dias me viene saliendo ese error al encender mi portatil y lo he solucionado en la bios pero aveces me sale y no me deja jugar títulos como call of duty 

I have a Razer Blade 15 Advanced 2019 (RZ09-03018). I originally had a cold-boot issue where the laptop would take multiple attempts to boot, and I found that the BIOS date had reset to 1/1/2017, so I replaced the CMOS battery with an ML1220. After replacing the battery, the laptop booted normally several times and the cold-boot issue seemed fixed. However, after I selected “Update and shutdown” from Windows, I started getting a new problem: the Razer logo appears for a split second and then the internal display immediately goes black. Initially, Windows would still boot and I could use an HDMI external monitor, but Windows did not detect the internal display at all in Device Manager. The RTX 2080 Max-Q had no errors. I tried:System Restore to a point before the problem Win + Ctrl + Shift + B Win + P and cycling display modes Removing the CMOS battery and booting without it Reinstalling the ML1220 Removing the SSD and trying to boot without it Reinstalling the SSD Reseating both RAM st

hi i hope someone from the support team can help me with this. Ive recently bought a Razer Blackshark V2 X off tiktok shop, and i wasnt aware that the seller has been registering their devices. i dont think ill be able to contact them since i dont think theyll care about my complaints. is there any way that you guys can reset the registration so i can connect to the 7.1 surround sound?

I have owned a Razor controller twice now. The first one had issues and needed exchanging. Luckily, it was still under warranty. The second one, the dongle stopped working after about 12 months. After some searching, I discovered that Razor does not offer a replacement dongle. Obviously, I know it still works with the C cord, but I’d prefer to go wireless. Will there be a replacement option soon, as this is clearly an ongoing issue? 

I bought a brand-new Razer BlackShark V2 X from Shopee Malaysia. When I try to register the product, it says “This product is already registered.” I did not register it before. I also did not receive a 7.1 activation code. Please help me verify the product and provide the 7.1 activation code.

The scammer deceived me into sending funds via GCash by claiming that a money transfer of $500 (28,000 PHP) was waiting for me. They sent fake verification graphics claiming the funds were locked and could only be released if I paid a "conversion/activation fee" using GCash and Razer Gold PINs. I have already sent money through GCash to this individual, but I did not receive any code or the promised funds. They are currently demanding an additional 2500 to complete the fake transaction. I have realized this is entirely a scam. 

Hi, I ordered the Zenless Zone Zero keyboard and mouse but ordered it as a guest I put in my correct email address and everything, got charged but haven’t gotten any sort of email or confirmation despite being charged. I made an account afterwards to see if maybe I could get info that way and nothing. I don’t even know where to go to email support best I could find was this and it’s at least been an hour now without an email.

Hi Razer Support,I have a Razer Viper Ultimate Quartz (RZ01-03050) whose wireless USB dongle appears to be failing.The mouse works normally when connected by USB, but in wireless mode it repeatedly freezes for several seconds and then resumes. I have reproduced the issue on two different computers and multiple USB ports, both directly connected and through the supplied dongle extender.I have also updated both the mouse and dongle to the latest firmware. In the Razer Mouse Pairing Utility, the wireless dongle repeatedly appears and disappears, which seems to indicate that the receiver itself is disconnecting from USB.Could Razer Support please let me know whether a compatible replacement Viper Ultimate wireless dongle is available?Thank you!

My blackwidow’s chroma effects stop working recently. Sometimes it will show up in synapse, sometimes it’ll say its disconnected (when its not). When it is appearing in synapse, I can’t configure it at all, changing brightness in the app for example, does nothing and the chroma studio wont change the lighting, its stuck on the default spectrum cycle. And now my function keys do not work. Holding FN + any of the function keys doesn’t do what they’re supposed to (like the brightness cant be changed using them), and numlock, capslock etc, don’t turn on or off when pressed. I uninstalled the drivers, synapse, used the driver clean up tool and reinstalled them all and the issue is not fixed.

If you have a Razer product that requires the version 2 drivers and the install fails because the installer can’t find “Razer Synapse 2.0.msi” try the following:During the initial install step, the installer flashes up a message to the effect that it is extracting files. If you are really quick then you will see it has extracted the above file. DO NOT PRESS NEXT.Open explorer and search for “Razer Synapse 2.0.msi” on “This PC”. Copy the file to your desktop. Continue with the install. When the installer asks for the file you can now use the browse option to go find it.EXCEPTIONIf you have more than one account and you are not logged in as the administrator, you may find that the file has been extracted to the administrator’s temp directory (C:\Users\Administrator\AppData\Local\Razer), making it impossible to access without your admin password.

I want to replace it with a new one

I want to replace it with a new one

Subwoofer soundbar cable can I buy for my razer leviathan I want to replace it with a new one

Hi there, i just made the new Bios Update on my Blade and since then under Systemdevices a PCI-Express-Root says "Code 10 Device could not be startet. A status change of an ACPI Powerobjekts failed" (translated by myself, so this might vary on english).Therefore my left USB-C does not recognize my external monitor anymore.Does anybody got this issue, too?

Hi Razer, I’ve strolled the entire internet for a replacement battery to replace my RC30-0367 battery in my Razer Blade 15 2021 model, sadly without success. Can you please help me get a replacement battery ASAP? I need to get back to work and have already waited 4 days as I had ordered the RC30-0248 model thinking that would fit… Kind regards,J

I have had NUMEROUS issues with this. I have even gone through Razer Support and gotten the same model keyboard replaced through the warranty department because I thought it was a product malfunction. I have had this issue for more than a year. It happened so many times with the last keyboard that unplugging and plugging the keyboard back in caused the keyboard lightning to blink constantly and become 100% unresponsive.I don’t know what else to do. It happens with the new keyboard too and the only thing that fixes it seems to be unplugging it and plugging it back in (which will ultimately cause it to break again).I have:Turned OFF Dynamic Lighting in Windows Turned off ‘Allow the computer to turn off this device to save power’ for all Root Hub USB 3.0 under Universal Serial Bus Controllers. Turned off ‘Allow the computer to turn off this device to save power’ for all USB Input Device under Human Interface Devices. Turned off ‘Allow the computer to turn off this device to save power’ fo