Razer Support

I lost my cell phone number and I don't have the app configured on my account. I need to remove 2FA from my account and I'm not getting any support.I've already tried via ticket, email, and even Instagram, but no one has responded.Can anyone help me today?

Greetings! My Razer Iskur XL left arm suddenly broke but my chair is out of warrenty. So just wanted to know if there’s anywhere I can buy a replacement arm? Kind regards. SirFluffy

Around 6 months ago or so an axon update bricked my ability to run dual wallpapers on my monitors, now it simply alternates between which monitor i clicked apply on last, ive even upgraded gpus in the timeframe and it still does not work, ive tried every fix i can and still no luck.

After having the Kiyo for 1 year and 1 month, it stopped working.  (Seems like a theme around here that these stop working JUST after the warranty period is up...) Tried plugging it into another PC, and same problem.  Ring light comes on, but no video.  In Synapse, it recognizes the camera and when you open the camera settings it tries to display a blank preview video for a few seconds before changing to “Camera is in use by another application.” Seems like the camera is busted if it is doing this on multiple PCs.  But is there anything that can be done?  I got this camera because it was supposed to be high quality.

How can i download nabu app?

Mi mando Razer Kishi v2 No conecta con mi móvil, estaba funcionando todo normal y de un día para el otro el móvil no lo detecta y no enciende la luz el mando al conectar

I recently won a giveaway, it was for the seiren quartz mic. I got emailed from an actual official razer email, I answered the same day giving all the info that was asked from me but I didn’t get a response back and its been 10 days now and I don’t know if I’m going to get the prize or not. I was really happy that I won a giveaway, can someone please help me out? Thanks

Please let me know what replacement power adapter to buy for my Razor blade 15 laptop.Model:RZ09-0410AE22 Serial No.: BY2208M64400449Thank you!

Hello, My THX spatial audio stopped working today and is asking for a new activation code. How is this possible? Please help me quickly.Thank you.

Hello,Today I purchased a Razer BlackShark V2 HyperSpeed and set it up on Windows 11. Synapse 4 detects the headset correctly, but none of the audio or microphone settings I change in Synapse are actually applied to the device.What happens: Changing the EQ does not change the sound. Bass boost / enhancements have no effect. Mic tab settings (mic monitoring / sidetone, noise reduction, etc.) also do not take effect. So the headset is visible in Synapse, but configuration changes are not being pushed to the device.Current setup: Default Windows output device: Razer BlackShark V2 HS 2.4 OS: Windows 11 All Razer services in msconfig → Services are enabled and running.

I was trying to get support for my mouse, as the battery or the dongle is broken. I requested support, but I got denied, as the screenshot above shows.I showed their page showing 3 years of support for the mice, unlike their other mouse, which has 2 years. But the way they responded was to close my ticket unprofessionally. Has anyone else had this experience, or am I wrong for reading this incorrectly? 

My Anzu glasses will charge but will not pair. They won’t make the noise or anything to be put into “pairing mode” I’m starting to lose my mind and would like some help if someone can help I would greatly appreciate it. I just don’t know what to do. 

so my dongle got damaged and no longer works.not sure where to get a replacement 

I’ve had the Deathadder V3 for 8 months now and its the best mouse I’ve ever had. Today the middle mouse button stopped working in the middle of a 2 hour session. I use it quite a lot so the change was sudden and very noticable. I have tried all the troubleshooting methods online, reinstalling drivers, compressed air etc. but it still won’t work. 

I tried to verify as human following the instructions provided. Turns out World is a terrible platform to verify with. You need to visit a specified physical location in the world to verify and the number of available locations is very limited. IE, I live in Washington State and apparently the nearest Orb available to verify with is in San Francisco California, 643.5 miles from me. I am not made of money and can not afford to just make a multi-day trip south by several states for this. I will have to remain unverified until such time as World establishes Orb location in my area, or there is another option added for verification.

there just nothing to do and I can't find any info about it online :(

I have been using my Razer Basilisk Ultimate for about 2 years now and have loved this mouse. However, about 2 weeks ago my mouse had stopped charging on the dock which has never happened before. I have been plugging it in to use it, but the cord does not charge the mouse either. I did some research and cleaned all of the ports and connections with rubbing alcohol and used an air gun to remove any dust. This unfortunately did not help, as the mouse will stay at about 2% charge while plugged in with only the mouse wheel blinking red. Has anyone else had this problem or does this mean that the mouse battery is cooked and the mouse cannot be used wireless anymore. If this is the case, is there anything I can do about this?

For apparently know known reason, my Razer tartarus v2 has started reverting to default keybinds at random after a few minutes. Unplugging the device and plugging it back in corrects the keybinds, but only for a couple of minutes and then it does it again. I am running Windows 11, Razer version 4.0.14.2506300654, with Razer Synapse version 4.0.86.2510220630. When I check the Synapse app, the device is seen, and my chosen profile is selected and running even though the device has reverted to default keybinds.

As stupid as this sounds, I have found ever since Canada has been under scrutiny from Tariffs, most companies are no longer shipping to Canada. I say this because in the last 4 months I have tried to buy cool collaboration items from many different companies from Casio now to Razer. All of which have their “US” site available for purchase, but the Canadian website has no information on it. I’ve been forced to buy through resellers which has costed me (the buyer/customer) more than if they just made the customer eat the shipping bill. I’ll gladly pay the price to get one of these collaboration items especially the chair. If this is another one of those cases, Razer will lose a customer for life. This is because I have had too many problems with Razer products already, and the only reason I am willing to buy these products is because of the value that Counter Strike has too me. My question in short, “Will Canadians be able to buy this product or will we be disc

Problems with the product: Product: Razer Mamba Elite - Gaming Mouse for Right-Handed UsersThese are the symptoms:Erratic cursor movementThe cursor is jumping or bouncing.The cursor does not move, but the buttons work.I bought it on April 24, 2025, and the product has a one-year manufacturer's warranty, and Razer claims that I no longer have it. I even have the product invoice, and the person who sold it to me gave me a 3-month warranty, stating that I could contact the manufacturer.I performed all the tests mentioned on the website, none of which solved the problem:Clean the mouse sensor with a cotton swab while the mouse is unplugged. Use a can of compressed air to remove any accumulated dirt.Check if Windows is up to date.Connect the mouse directly to the PC, not to a USB hub.Update your mouse firmware if it is on the list.Reset your mouse's surface calibration in Razer Synapse 2.0 or Razer Synapse 3.

The razor software has started randomly crashing. The most annoying part of it doing so is the random beep that it creates. It took me a while to determine what the heck was making my speakers blast random sounds. Based on another thread (which indicates this has been going on for at least three years) I updated the C++ redistributables and the razer app, which i will now uninstall. I won’t be wasting money on pretty lights when they crash the system. Faulting application name: RzSDKServer.exe, version: 1.10.0.178, time stamp: 0x6554824fFaulting module name: ucrtbase.dll, version: 10.0.22621.2506, time stamp: 0xac92626eException code: 0xc0000409Fault offset: 0x0009e34bFaulting process id: 0x0x34F4Faulting application start time: 0x0x1DA2B05AAC1ABD7Faulting application path: C:\Program Files (x86)\Razer Chroma SDK\bin\RzSDKServer.exeFaulting module path: C:\Windows\System32\ucrtbase.dllReport Id: 41bdd540-32f

I have a Razer Basilisk Ultimate with the charging dock, and I have set the lighting profile to be static purple, saved and updated the profile. Everytime I shut down my PC and boot back up, the mouse and dock are both cycling colours like it did when i first bought it. Every time I have to go into lighting profile, change it from static to something else, then back to static for it to stick…. Any ideas? Thank you  

Where is the buying option for the whtie mini se in Australia, can’t see the buying link in the offcial  razer au website. 

I have a 2021 Blade 15 that is in need of a Windows reinstall (login succeeds but desktop locks up and goes black shortly after login completes).  How can I find the Windows install key for my laptop when Windows won’t boot?  I no longer have the original packaging or materials that came with the laptop.   Thanks in advance for any help.

I’ve had my Razer Kiyo for about 2 years and not it doesn’t get recognized on my computer. How can I fix this? It doesn’t show up as a camera.