Razer Support

Christmas 2025 I purchased my white v3 pro for my ps5. In February the dongle stopped working. I turned my ps5 on and nothing. Contacted Amazon ordered a replacement.My replacement has been fine until recently. While playing a game using my headset the power glitches due to a car accident. When the ps5 rebooted the dongle would not connect. Cable is still good (checked with other devices), port is still good (checked with other cables) head set still works if I connect directly to my controller. Help Fixing or sending a replacement would be appreciated. Thank you

Recently purchased this headset and was very excited by the wireless prospects with 40 hours battery life! Headset works wonderfully but the low battery notification is WAY louder than the rest of my volumes and is so frequent when the headset still has over 10 hours of usage. Please change the notification to begin at 5% battery or not nearly as frequent. Extremely frustrating.

I’m having trouble keeping the top part where your headset rests to stay on like if I try to lift my headset off it just falls onto my desk, do I need to press a little harder to get it to stay or what do I do here?

주문자 이름이랑 통관고유번호에 등록된 이름이랑 달라요 혹시 어떻게 해야 하나요 ㅠㅜ 도와주세요 ’이젤리‘ 로 주문을했고 통관이름은 ‘이유주’입니다 변경이 가능 할까요? ㅠㅠㅠ운송장번호는 [removed by moderator] 이렇구요 .. 확인부탁드려요 ㅠㅠㅠ

I have been a Razer user since 2012 and have always used products from the brand. Currently, I still own a Razer DeathAdder Elite, a model released in 2016, which is now considered relatively old hardware.I have always used the macro function while gaming, mainly to execute specific commands and perform animation cancels. Over the years, I have used different versions of Razer Synapse and noticed a significant difference in the behavior of macros.In Synapse 2.0 and Synapse 3.0, in my experience, macros were much more stable and consistent. However, with Synapse 4, there are days when it feels like the behavior of the macro changes and it does not perform the same way, showing delays or less precise execution. I have also seen other users reporting that this issue may be related to the operating system or Windows updates. Regardless of the cause, the experience has not been as consistent as it was with previous versions.Another point is that I find creating and configuring macros in Syn

لمذا اتبند الحساب الخاص بي 

The wireless dongle for my DeathAdder V3 Pro has stopped working. I performed a full reinstall of Synapse and tried using both the RazerUSBHyperspeedDongleUtility_v1.00.16_r1 and the DeathAdderV3Pro_00B700B6_FirmwareUpdater_v2.02.00_r2. I was able to update the mouse firmware via USB cable using the Dongle Utility. However, the problem is that my PC doesn't recognize the dongle at all—it doesn't show up in the updater tools or in Device Manager. The mouse works perfectly when connected by wire.

Hello razer.ten i cant respond or see my first thread. please lets chat on pm for my concern

Hello, how can I get a replacement microphone for my Razer Blackshark V3 X Hyperspeed? They are still in warranty. 

I really love this laptop! I am not a gamer (please forgive!) but do my investments and other banking. As of late; Bluetooth has been buggy, goes in and out. Printer goes offline for no apparent reason and is getting sluggish. She has gone through quite a bit this last year and I believe its time for a refresh. Is there a YouTube video that can guide me through like a 4 year old to do a refresh? Any help or advise would be greatly appreciated!

I wanna change my phone number cause i cant use it anymore . i dont have authenticator but i have my primary gmail. i need it processed within the day because the item im gonna buy wiill be gone tomorrow. But i have access to my primary emailPlease i topped up for my birthday and i cant buy the ingame currency because of the 2fa. Now i’m disappointed and sad, because tomorrow the item is gonna go away. Please razer support help me on this

I can’t get 2-step authentication for a long while not using it. And I reinstall the authenticator app, it asks for 2-step authentication or QR code. And I try to get a new QR code in my account, and it still ask for 2-step authentication, so this falls into a dead loop. Please help. Thanks

I wanna change my phone number cause i cant use it anymore . i dont have authenticator but i have my primary gmail. i need it processed within the day because the item im gonna buy wiill be gone tomorrow. But i have access to my primary emailPlease i wanna buy this so bad because today is my birthday and i waws disappointed because i cant buy it anymore

HelloI have Razer Blade 15 Advanced 2020.Model number: RZ09-0330My laptop's heatsink is broken, so its cooling system is not functioning properly. I rely on my laptop for college, so I urgently need to find a replacement heatsink. I live in the Netherlands (Eindhoven city), and I'm looking for a store in the Netherlands (and or even in Europe) that sells Razer products, where I might be able to find a heatsink compatible with my Razer laptop model. If you could provide me with the name of the store, the phone number of the store, and the address of a store in the Netherlands (and or even in Europe) that might have this part in stock, I would greatly appreciate it.Thank you

Hey help center. My last case number is (*removed by moderator).I ordered screws and bolts for my razor chair. And my address should be correct in the order, but the usps just cannot find it. Can I get some help? thanks 

Quand je bouge ma souris sur mon tapis, je vois le curseur saccadé par moment. Quand je joue à un FPS tactique comme Valorant et que je tire sur l’ennemi ma souris ne réponds plus au tracking. Que faire ?

Hi, I just got the Hyperflux V2 today.I have updated the firmware for the mat and mouse.Also reinstall Razer Synapse 4.But Hyperflux V2 still not charging and no light at all.There is some smell where the mouse placed on top if the Hyperflux too. Please help! 

Hi,  I just got the hyperflux v2 and the basilisk v3 pro and I can’t get the mouse to pair with the mat.puck is installed. only way to get the mouse to work is by plugging in the dongle or cable. Led on the mat hasn’t turned on once either. I get the notification sound when plugging it in and it shows in synapse. but they aren’t working with each other.The setup steps seem a bit odd as well, says to make sure it isn’t plugged in via usb and the dongle is unplugged which then i have no mouse to click the scan button?? 

Issue: Razer support site says the newest version is 2.01, Synapse tries to update it to 3.1.00 and fails.Goal: Connect Razer BlackWidow V4 Low Profile Hyperpolling to Hyperpolling Dongle.   

How to replace the leatherette(the top cushion part) when the ears are attached. how to remove the ears so i can replace the leatherette.

Hi, my Razer BlackWidow V4 keyboard suddenly stopped working properly.The Spacebar, Left Alt, Left Ctrl, and Left Windows keys no longer work, while all the other keys work normally, including Right Alt and Right Ctrl.I have been using this keyboard for about one year, and this problem started suddenly today.I tested the keyboard on another PC, and the exact same keys are not working there either. My old keyboard works perfectly on both PCs.I have already tried everything I can think of, including: Reinstalling Razer Synapse Uninstalling and reinstalling the keyboard from Device Manager Changing USB ports Testing it on another PC Removing/reinstalling drivers Troubleshooting without Synapse Nothing has fixed the problem.Since the same keys fail on another PC, I don't think this is a Windows or driver issue. Could this be a hardware, firmware, or keyboard matrix problem?Please help me identify the cause and let me know if there is a specific reset or firmware procedure I shoul

I just purchased my Razer Blackshark V3 Pro a couple days ago and needed to charge it for the first time, and I noticed when i plugged it into my pc or PS5 the anc would automatically turn on as if it was on when it was indeed shut off. Is this a normal feature or a defect, and should I be worried about battery health if ANC is active while in the charge state?

Hi Razer Support / Moderators, I received a Razer BlackShark V2 X headset as a gift. When I tried to register the serial number (SERIAL NUMBER), it turned out to be already registered to another account. Since I don't have access to the original receipt or the old account, the automated system won't let me generate an activation code or open a standard support ticket. Could a moderator please assist me with obtaining a 7.1 Surround Sound activation code? I can provide photos of the headset and serial label as proof of possession. Thank you!

Hi Razer Support / Moderators, I received a Razer BlackShark V2 X headset as a gift. When I tried to register the serial number (SERIAL NUMBER), it turned out to be already registered to another account. Since I don't have access to the original receipt or the old account, the automated system won't let me generate an activation code or open a standard support ticket. Could a moderator please assist me with obtaining a 7.1 Surround Sound activation code? I can provide photos of the headset and serial label as proof of possession. Thank you!

I can figure out how to get my mouse to get to get back to where I can switch between tactile spin and free spin the mouse is stuck on only on free spin