Razer Support

I’ve tried 4 cables for charging my death adder v3 pro. No luck at all. No charging light. It stopped working like nothing.  serial number :  

I have lost my viper v3 pro dongle so can no longer use it wirelessly, how do i order a replacement??

Hello, I bought a Razer Kaira X headset, i registred it in the forum, put my email ect, but i didnt get the Activation Code for surround 7.1, can someone explain me how it work ?

edit: title should say dongle not dock, sorry.i have plugged it into multiple USBs, deleted all drivers including using razer’s deep clean, tried on other pcs, and used every other troubleshooting tip i have been able to find and the dongle will not register on windows or any updating software at all. I know the mouse is out of warranty but is it possible to buy a replacement dongle? the mouse works perfectly fine wired and charges both wired and on the dock, i do not want to have to buy an entirely new mouse.

I was using a viper 8k the other day when clicking on the scroll wheel to ping items in game stopped working. I assumed maybe it was just getting old and had a mechanical issue, but when I started synapse software (beta) it started working again normally. I didn’t think much of it, but a few days later, using a deathadder v3 wired on the same pc, the same issue happened and was fixed by opening synapse (beta). It also happened with a viper v2 pro (on that same pc). I was going to chalk it up to synapse beta, but I just had this happen on a deathadder v2 pro on a different pc with regular non-beta synapse where the scroll wheel would not click until opening synapse. All of these mice have the latest firmware and synapse/synapse beta are always updated. Seems connected to the synapse software, which I usually only run when I need to change some configuration. Is there some kind of fix for this other than to open synapse when it occurs (and/or remap the button, and/or reset to default). 

Good day, dear colleagues,last week I purchased your Razer BlackShark V2 Pro 2023 headphones on Amazon. I am a big fan of your company and own many Razer devices due to their high quality. However, I encountered a problem: with the Razer BlackShark V2 Pro 2023 headphones, when I play Counter Strike 2 or generally listen to music or watch videos, the sound becomes muffled and sounds like it is coming from a barrel, making it sound terrible.it seems to me as if something muffles the sound and it creates an effect like in a barrel, as if some limiter prevents the sound from being clear and good and muffles it and the sound comes out like in a barrelmaybe there is a way to reconnect the headphones to the computer, i.e. completely remove it somehow and reconnect it, or download a new driver, or enable some function somewhereI have Windows 10 64-bit. I have downloaded all the necessary software for Razer products, including Razer Synapse, and adjusted the sound and gaming mode to my preferen

Hi - My Razer Turret Dongle has melted, unfortunately, and no longer works. Would any admin be kind enough to let me know whether it’s possible to order a replacement? I love the keyboard and it’s very unfortunately I can’t use it wirelessly anymore

Hello,I own two pairs of Razer Hammerhead True Wireless (2nd Gen) earbuds.On the first pair, the right earbud no longer charges, while the left earbud works correctly.On the second pair, the left earbud no longer charges, while the right earbud works correctly.As a result, I currently have one fully functional left earbud and one fully functional right earbud from two different sets of the same model.I would like to know if it is possible to pair or synchronize these two working earbuds together to create a fully functional pair. My phone recognizes both devices under the same model name, but I am unsure whether earbuds from different original sets can be linked together.Is there an official reset, synchronization, or pairing procedure that would allow me to combine these two working earbuds into a single pair?Thank you for your time and assistance. I look forward to your response.Kind regards,Enzo Taffet

I’m unable to install any software except Axon and Cortex.Here is what I’m exactly experiencing: https://www.youtube.com/watch?v=nDeysUZIg50 -I’m using latest version of Windows 11, nothing to be updated even at the optimal updates,-I tried to fix corrupted or missing system files via Powershell and System File Checker,-I cleaned Local Disk (C:) and there are no old files of Razer. (For the clean installation),-I’ve tried to install disabling Windows Security and Firewall,-I tried to install with my Razer devices disconnected, none of them worked.I have a Razer Support ticket open about the subject which has Razer Logs results in it. But it has been 3 or maybe more days and I didn’t get any replies even though I replied as my issue still persists. I think I’m getting ignored by the staff or something I don’t know. It pushes me to get help from AI. It suggests stuff. I do. And I think I’m about hack my own laptop.Past year I was unable to “run” Razer Synapse 4 and I had to use Synapse 3

So, I’m from india and I was looking for razer blackshark v2 x usb headsets but they are out of stock from everywhere and I don’t know when it’ll be in stock and they are the best headset in my budget and I want to buy that headset so badly 

Dear Razer Support,Model: Razer Blade 15 Advanced (RZ09-0367CEC3)Recently, my laptop started displaying the following error message during boot:“Secure Boot Violation – Invalid signature detected. Check Secure Boot Policy in Setup.”When this happens, the system refuses to boot into Windows. I have to disable Secure Boot in the BIOS. However, once I off my laptop and on it the next day, the situation will occur again.  It has been for months since it had happened.  I have ran out of ideas how to resolve it. Please help.  Thanks.

Hello, I have noticed that even when manually setting fans to max they are far quieter than they were at max before, I would guess around 70% of power? I have tried reinstalling synapse, I have held down the power button for 40 seconds, I have updated windows, I have checked I have the latest firmware, I have taken the back off and done a good clean of the fans and vents, I have switched between power modes, but I still cannot get it to work. I noticed that with a lot of software on that shows fan speed don't work with razer do I can verify what RPM they are spinning at but it is definitely not max. I am wondering if this is a software issue from synapse 4 / Windows or a hardware issue and something is wrong with the fan sensor or the fans themselves. If anyone has encountered this issue or has any advice it would be really appreciated. Thank you Dan 

I bought the razer huntsman v3 pro tkl on march 19 2025 and the switches are loosening and i already lost my whole F button while i used my gaming keyboard accordingly. I want to submit an RMA but cant find one for my keyboard.

how to fix . this product is already registered (i have Black Shark V2 X)

Hello everyone, I bought a new Razer Blade 14 about a month ago. The first few days there were no problems, but lately I’ve been experiencing sound issues with all kinds of videos. The audio runs out of sync with the video — either heavily delayed or ahead of it — and on top of that, I keep getting crackling noises. Funny enough, the problem doesn’t occur when I connect my Razer headphones via USB wireless, but that’s not a long-term solution either. Also, this doesn’t happen when gaming.Does anyone have an idea what could be causing this? LatencyMon reports that the drivers nvlddmkm.sys, ntoskrnl.exe, and dxgkrnl.sys are causing issues, but I have no idea what to do with that information. I’m just frustrated that this started happening after the return period expired, and neither driver updates nor a fresh Windows installation have fixed it.Thank you for your answers!

I have the Razer Hanbi AIO 360MM fans in the case, These do liquid cooling to the processor This is a desktop Windows 11 Pro Razer Synapse 4I uninstalled Razer Synapse and the Chrome RGB software. Being the IDIOT that I was. I then rebooted, and reinstalled the software: Both synapse and Chroma. Chroma was not working, so I promptly removed it.  The LEDS light up. But they cycle through colors. I am not able to change the LED colors. When going into the synapse, it shows that I have a static color selected for the everything Razer.  I have rebooted, the PC many times, after adjusting various settings. Anyone have any ideas? Is this an issue with synapse 4? If so, should I installed 3, or wait?   

Followed various post instructions: 1. REVO uninstaller: uninstalled Synapse 4 and ChromaLet REVO clear all file and registry lingering entries Reboot On boot, volume and mute WORK!!!! Holy Jesus! Reinstall Synapse 4, clean install. UNCHECK the install Chroma option. Manage your lighting and options.For now SUCCESSS. I was going to return to Amazon tomorrow, but now I am thrilled.Had a HyperX that went bonkers on me. LOVED that keyboard 

I have blackshark v3, someone connected to it on Bluetooth and I cant connect my phone now, I have no idea how to get it to unpair if possible.

I have unfortunately lost my mic and was wondering if anyone can help me enquire where I might get a replacement

Boa tarde, comprei meu headset Razer na Shopee.Aqui estão as informações do produto:Produto: Razer BlackShark V2 X - Wired Gaming Headset - Embalagem FRMLCódigo do produto: removedNúmero de série: removede não consegui registrar o produto.Recebi esta mensagem:"Este produto já foi registrado. Se não foi você, entre em contato com o suporte da Razer", por isso estou entrando em contato com você._________________________________________________________________Boa tarde comprei meu Razer na Shopee. Segue as informações do produto:Produto: Razer BlackShark V2 X - Headset Gamer com Fio - Embalagem FRMLCódigo do produto: removedNúmero de série: removede eu não consegui registrar o produto Apareceu essa mensagem para mim:Este produto já foi registrado. se não foi você, entre em contato com o suporte da Razer" por isso estou entrando em contato. 

Hi Razer support team, recently my Barracuda X USB-C dongle/transceiver RC30-03801 stopped working (already tried plugging in multiple devices and unable to be detected) while the headphone itself is still working just fine (blinking light when trying to connect to the dongle). Can I check if there is a way to get the adaptor repaired or any available options to get a new one? Thank you 

Chroma wireless ARGB points to Chroma Addressable rgb controller in device support. Your AI feedback is confused! 

I have my Razer Nommo V2 connected to my Apple Silicon Mac mini via USB.  I have all permissions and driver extensions enabled but Chroma & Synapse do not see the device ergo I cannot control lighting effects etc.  Is there anything I can do or have I just go to accept that it won't work as well on a Mac as on a PC?

I'd like to control the colors of my Razer Nommo V2 on my Mac. Does anyone know how to do this?I downloaded and installed Razer Chroma, but it doesn't recognize my speakers...

When I press the mute button of my Blackshark V2 Hyperspeed the mic gets desactivated in Synapse but when I press it again to unmute myself, the mic’s sensivity stays at 0 so I always have to go to synapse to modify it manually which is pretty annoying as I like to get muted pretty often. Ihave a video of what happens but I don’t know if I can upload it here