Razer Support

The scroll of my Basilisk v3 mouse is stuck in free spin and won't switch to normal mode.

Hi Razer, Is there any way i can get a replacement for the dongle above. Country is Singapore. Let me know how much will it cost. Thank you.

I have a Razer Blade 14 (2021) which came with a 1TB SSD. The specifications page says up to 2TB is supported. What happens if a 4TB drive is installed?

Hi I have a razer blackwidow chroma and the left shift and ctrl randomly both stopped working at the same time when I turned my PC on, but was both working before I turned it off. I had Razer Synapse 4 and have re-installed and installed Razer Synapse 3, neither which solved the issue. They also dont work when plugging into another PC. I have removed the keys and cleaned them too, but it seems odd for them both to stop at the same time. Thanks 

I’ve had the viper v3 pro for only a few months and has been working fine since today, the charging is now slow (only 30% over 2 hours) and nothing to try and solve the issue works. I asked ChatGPT what to do it said try software and hardware resetting I did the software one and it changed nothing and when I try the hardware way to reset it doesn’t work or do anything. I tried another cable and it didn’t resolve the issue as well as the back and top ports of my pc. Any solutions or info is greatly appreciated as this is very frustrating for only having the mouse for a couple of months now. 

Bei meiner Razer Huntsman Mini ist keine eingabe mehr möglich .Jedoch leuchtefeckte funtionieren

It used to work like two months ago, but now i can‘t connect it to my pc or Laptop. The cabel is not broken because i tryed it on my headset. What should i do?

I’ve had my Razer Blackshark V2 Pro for a while, and this issue has been happening since the first week. At this point, I just can’t tolerate it anymore. The headset randomly disconnects with two beeps, causing me to lose audio for 5-10 seconds before it comes back. It’s extremely frustrating when it happens in the middle of a game or a video. I’ve tried every fix I could find in posts and guides, but nothing works. There’s nothing blocking the connection between the headset and the dongle, so the signal should be strong. Can you please check this issue?

I have Razer blade 15 2020 base model and I want to downgrade bios. I could not find any answers and solutions. The utility  program does not allow you to downgrade so can anyone help ??

Just purchased the hammerhead 2021 yesterday and casually using it today. Just watch 1hour of anime and just checked the app for curiosity and seems the right pair is draining fast. What things i can do before asking for a replacement on the store i got it with?  

Hi community, I need your help. I just bought the Razer Hammerhead True Wireless 2021 today and noticed that there is a significant battery difference despite it being charged to full. I already tried the method recommended by Razer Support but to no avail. A difference of 2 to 3% is fine for me however it is concerning that there is a huge difference when I just bought it today. Is it a glitch, factory defect, or a firmware bug?

I’ve just received my Razer Core X V2 and was excited to get it hooked up to my laptop only to find it wouldn’t power on. When I turn the PSU on, the fan on the eGPU does a quick spin before shutting off, and there are no visible lights anywhere on the unit. When I turn the PSU off, the fan briefly spins again.I’ve troubleshooted to the extent that I can. I’ve tested multiple PSUs, made sure the GPU is good, reseated the GPU, and disconnected and reconnected everything. No change. I’m not ruling out a dumb mistake on my part (because it wouldn’t be the first time), but I can’t help but think I got a defective unit.I was going to contact support via the live chat, but the chat button is grayed out no matter the device or browser so I’m unable to do so. Hoping my issue gets seen here. Thanks in advance.

I'm curious if the intel arc pro b60 dual 48g in a Razer core X v2 would register 1 or both of the gpus on the unit? I fully understand bandwidth limits but for llms it would only be an issue on on initial load.The real question  comes down to if the Core X V2 can deal with the bifurcation the card uses. I expect the answer to be a resounding no but with so many boards trading out pcie lanes for high speed type c ports i figured it was worth an ask and honestly not interested in building a dedicated machine for messing with llms.

My Basilisk X Hyperspeed mouse turns on when I connect it to my laptop via USB dongle and bluetooth. But the mouse does not work. The buttons are unresponsive and the tracker does not work too. The cursor alone drifts slowly to the top left. I have tried updating the firmware version, tried reinstalling synapse, tried updating my windows OS, tried updating mouse drivers, tried changing batteries, everything. Nothing seems to work. Is there any solution for this?

My basilisk v3 is not working because of the infinity scroll and that was the only reason i got the mouse and i think its a software issue because when i installed synapse it bricked my mouse and worked 4 hours on it to realise it was the scroll wheel

Was about to place an order and tried to use my code that expires on the 31st and it shows invalid.

Please help me. I can't view any messages on my email. I want to change it, but I can't.Current email: (removed emails for security purposes)New email: I have these Emails.

I lost the dongle to my keyboard and I had both my keyboard and Basilisk V3 Pro on the same dongle. I'm having issues with my Basilisk right now and every time I try to fix it my keyboard goes out. Which dongle do I need for the Deathstalker Pro TKL keyboard, or what dongle should I get alternatively for my Basilisk so I can finish trying to repair it?   I have been following a separate thread  to get my Basilisk working again but I cannot continue till I once again have my keyboard and mouse on separate dongles.    

Hello I have a problem with my address. When I input it it automatically fills the RMA form but when I press next it says “Please choose the address from your region”. The address is the same as one in the invoice

Unfortunately, this product is not eligible for registration.Is what it says, i bought a razer blade 2022 since i really liked the look of the razer laptops, i bought it on ebay in like new condition, i wanted to register my product for a system image recovery but Razer is not letting me saying the message earlier. I need help so i can register my product. 

the camera connects, identifies, and then immediately disconnects. this causes it to not be usable as a camera, as the data stream is inconsistent to the computer. It will occasionally reconnect, and then disconnect again.  It seams that there is some issue, and I’m almost certain i need to get a RMA. As the connection is unstable, the firmware tool can’t identify the camera, and when plugged into a different computer the camera doesn’t even identify.I’m 100% willing to try any troubleshooting suggestions, but i do not see their outcome as likely to succeed.

Recently updated to this version of Synapse on my machine.  Before this, my Razer Basilisk v3 Pro was working fine, now it will not enable the SMART-REEL even though the radio button is turned on. I’ve swapped the profile, deleted it and recreated it, swapped to FREE-SPIN and back to TACTILE with SMART-REEL off, and then turned it on, and it still doesn’t work. It is connected via bluetooth, and it never had a problem before.

I have been using this keyboard for around a month now and for some reason the F11 key stopped from changing from full screen to window I try testing if the key is broken or something but it works just fine I know not being able to changing from full screen to window is not a big deal but I’m losing my mind and I cant find anyone with the same problem on internet I would love to know if someone have a solution for this problem

Hi. I have Barracuda X 2022 headphones. I installed THX Spatial. There are no problems with positioning; it works well. However, it suppresses loud sounds nearby. For example, firing my weapon and reloading are the same volume. A claymore exploding nearby might not be heard at all. It seems like a narrowed dynamic range, like FM radio.How can I adjust this?

Hey, today all my custom Profiles are lost. The Profile names still there but all changed keys are gone. If I try to create a new Profile it keeps resetting. It wont save at all. I tried everything including clean Install etc...