Razer Support

I live in Canada, I saw the ZZZ collab a while ago and wanted to buy some of the equipment but from what I'm seeing, they only ship those in the US. It's kinda weird in my opinion and was wondering if it's normal

الموضوع: مطلوب مساعدة عاجلة - استعادة المصادقة الثنائية (2FA)عزيزي فريق دعم Razer،لا أستطيع حاليًا الوصول إلى حسابي على Razer بسبب مشاكل في المصادقة الثنائية (2FA). للأسف، لا أتذكر طريقة المصادقة (التطبيق، الجهاز، أو الخدمة) التي استخدمتها في البداية، ولم أعد أستطيع الوصول إلى رموز OTP.أرجو منكم مساعدتي في إعادة ضبط أو تعطيل خاصية المصادقة الثنائية (2FA) على حسابي حتى أتمكن من استعادة الوصول إليه. أرجو إفادتي بخطوات التحقق اللازمة أو الوثائق المطلوبة لتأكيد هويتي.تفاصيل الحساب هي كما يلي: الاسم المسجل: [محمود أشرف محمود] سأكون ممتنًا للغاية لدعمكم السريع في هذا الشأن، حيث أحتاج إلى استعادة الوصول إلى حسابي في أقرب وقت ممكن.شكرا لك على وقتك ومساعدتك.مع أطيب التحيات، [محمود]

Hello, I wanted to appeal the warranty on my Razer chair. The metal support has broken. I would like to replace this part.

Malaysia where can buy razer ear cushion?For Razer Kraken V3 HyperSense

Razer Chroma updating for about an hour..? Wont update no matter what. Please fix.

my keyboard stopped working alt+tab, it looks like it was selected and goes back to the page it was on when I press tab

Brand New Razer Basilisk V3 - Scroll Wheel Not Working

when do you restock the koenigsegg chair please because i really want it for chrismal because i really like Koenigsegg and Razer. So please restock please, So thank for answering me. 

Could somebody confirm please that the left-handed Razer Deathadder is (or is not) supported in either Synapse 2 or 3?  Looking at the list of supported items I can’t see it on either, and neither version 2 or 3 recognise it. I’ve gone through the instructions to get devices recognised and no luck. The left handed version isn’t explicitly on the supported lists  but i’d be surprised (and disappointed ) if it weren’t  able to at least work with Synapse 2. Years ago it was supported and there are much older versions of mice on that list. 

Im not able to save profile on my TODAY bought Razer Huntsman V2 keyboard. I installed synapse 3. When I drag the profile to onboard memory slot It always bump out message saying "Your profile did not transfer successfully to your device's on-board memory slot, try again..."  EDIT:Tried running the program as admin, nothing, reinstalling it and nothing, erasing all optional modules nothing… i’m also not able to reset the keyboard settings after all that… fix this god  

Hello Razer i think your controllers are amazing thats why when my last one broke i bought the newest controller as well as a warranty and a Carbon fiber skin for the controller the only issue is i never received this skin and even paid 12 dollars for is so im confused how they packaged my controller but where the skin for it?

I’ve had my Blackshark long enough to be out of warrantee so support is super awesome. Updated Synapse and everything to be current and I have no sound coming through the speakers. Mic works just fine, my Nommo V2 speakers operate as normal but when I swap to my Blackshark I get no sound. Tried restarting, unplugging and replugging the dongle, and still now sound. Shows detected on the sound settings but doesn’t even show the sound bar moving up and down like other devices when selected as the default device. 

I noticed the touchscreen on my Razer Book 13 no longer works. Under HID in Device Manager the touch screen device is missing. How do I get it back? Many thanks!

For a year or so I have been using my Kraken V3 (as an output) alongside a Seiren Mini (input) as my set-up.  During this time I have had almost no issues with it.  a few weeks ago I got the prompt to upgrade to Synapse 4, which I did and imported all my profiles, all in all fairly efficient - however after doing so I discovered that the mic mute button on the headset was no longer muting my mic (despite using a separate microphone this button has worked and muted my microphone input fine for the last year).  I uninstalled Synapse 4 and reinstalled 3 and that fixed the issue.  However yesterday the issue was displaying in Synapse 3 aswell.  Is this a functionality that has been written out? Is it a bug somewhere that wiill be fixed in time?  Already missing the ability to mute myself in a call without having to bind a mute button in all the different call softwares.

The leather seat on my chair has cracked. Can I purchase a replacement? Serial number. Please advise! 

yesterday i logged onto my PC like i do most Saturdays pulled up some games played for a bit then after about an hour it was time for me to get ready for work. i go to shutdown and notice that there was a forced windows update. so i updated and shut down. now my keyboard is responding very badly fake key presses, sticky keys is not being triggered despite the keys being triggered every few milliseconds to seconds. the keys i have identified as being affected include the print screen key, the left and right arrow keys, the delete key, the enter key, possibly more. the keyboard is entirely unusable. i have an older keyboard that also is a razer that is also mildly affected though not to an unusable degree. is anyone else having an issue with this? when the issue was specific to the left arrow key i updated from synapse 3 to synapse 4 and that is about when all hell broke loose and in essense has bricked my keyboard. the keyboard in question is a blackwidow v3 quartz.

Hi,My Deathstalker V2 Pro is not charging.  I have it plugged in to the USB on my laptop permanently but it is not holding any charge.  It stays at 0%.  The charging monitor shows the charging status as active. I have updated the firmware and synapse software to no avail. Have you seen this issue before?  S/N: PM2227F65600475RegardsPhilip

My Razer looks bloathed so I guess the battery is the cause.  What is the replacement policy , what type of battery is in that PC Thx Dirk

I bought this years ago, and I registered it when I bought it. I have recently even contacted support looking for a replacement A/C Adapter for the laptop (of course it’s discontinued and no longer available officially so I had to buy a third party power adapter) and they were able to see my device on my account. Why is not showing up now? I just want to install firmware updates

Razer Synapse 4 doesn't show real time charging speed on the Nari Ultimate headphonessn-HN1904D09002827 

Hi all,I recently bought the above device.Yesterday, I’ve played around with it and noticed, that the webcam only shows a white/grey screen with vertical bars on it.I’ve tried to deinstall and reinstall the drivers for it. I’ve noticed, that windows is only using the generic MS drivers for the cam. Is there somewhere a specific driver for it that I could donwload and use? Thanks,Sebastian

Hi, I have a pair of Razer Hammerhead V2 earbuds and one of them keeps randomly shutting down.Most of the time, when I open the case, that earbud doesn’t even turn on. When it does power on, the Razer Audio app shows a full battery, but it shuts down suddenly after around 5 minutes.Sometimes it only stays on for a second before turning off again. I have already tried the following: Fully charging the case and earbuds several times Resetting the earbuds multiple times Re-pairing them with my phone  The issue still only affects one earbud. Is there anything else I can try before considering a replacement? Thanks in advance!

ürün aktivasyon kodum gelmedi yada ben bulamıyorum siz gönderirseniz sevinirim

I want to turn off a fan on my Razer Blade 17" 2019 RZ09-0314x.  Can someone tell me the register format to allow me to do this using REGEDIT or? I know this is not normally recommended but here is why I want to do this.  I am on a 4 month cruise with my  laptop.  One of the fans is incredibly noisy and very annoying and my battery is starting to bulge.  So, it is not practical to physically replace or even physically disable the fan at this time.  I do have the machine on an external cooling platform and the mean and max temperatures for the various parts do not exceed 45 and  80 degrees respectively.I have tried various actions including changing the fan speed using the Razer Synapse Performance Tab,  using the AFUWINGUI and AMIBCP tools, the SPEEDFAN tool, and the Notebook Fan Control tool, but I was unable to affectively turn off the fan with any of them.I figure if I knew the correct registry entry to change and the meaning of the bits in that entry, this w

My gf  lost my dongle moving my p5 from my crib to my store Is there anywhere I can buy a new one? ASAP in person ? Is there anywhere compatible? or do I just have to buy a whole new headset? Smh