Razer Support

Hi razer team. i bought a "brand new" blackshark v2x online, upon registration, the code is already registered. i am curious now if this product is legit or clone. i dont know what to do. i have all the proof that i bought it legally, maybe if you could help me. 

I’m trying to follow the fix Razer posted, but the Secure Boot page in my BIOS appears to be read-only, so I’m unable to disable Secure Boot. I also tried setting an administrator password, but that did not change anything. I saw some other people with the same issue but haven't seen any solutions. 

I purchased a product by mistake and want a refund 

Não estou conseguindo registrar meu BlackShark v2 X podem me ajudar por favor ?  

Dear razor gold, my razor gold acc has been locked due to some unknown reasons. I’ve keyed in the correct phone number but it seems that something was wrong. So I keyed it in again and again and now my account is temporarily locked. Do u mind helping me by unlocking my razor gold account so that I can try to key in the correct phone number again?  It would be a great help if u help me unlock my account. Thank you. (Sorry if I trouble u)

It's hard to believe that a 500 dollar chair I've needed to replace 2 bolts in across a couple short years and now the base fully exploded... for 500 dollars? Im well below the weight limit this just doesnt make sense... anyone know of any sort of replacements.

It's hard to believe that a 500 dollar chair I've needed to replace 2 bolts in across a couple short years and now the base fully exploded... for 500 dollars? Im well below the weight limit this just doesnt make sense... anyone know of any sort of replacements. I guess technically it's the tilt and angle mechanism that has broken 3 times now this time un repairable.

I lost the USB C dongle for my Razer Barracuda X Chroma headset. Is it possible to get a replacement ?

Dongle just died like many others. Mouse works when plugged in but nothing recognized the dongle, as if it doesn't exist. Ive tried 2 other PC’s and the device detection tool plus many restarts. The only thing I havent tried is the oven trick ive seen online. Could I please get a replacement before I bake this piece of junk like a cake?

Hello, I got those nice Razer Barracuda X Chrome Phantom Green as a Borthday present from my fiance. Excited i tried them out but after some minutes the spund gets distorted and robotic. I was using the wireless dongle on my PC.Read alot of Problems with firmware, software.Deinstalled everything, updated everything. Used diffrent USB ports, relocated the dongle away from USB3.x. Changed all the wofo to 5gHz.  Even when i am using the Headphones with dongle on my phone the same Audio distortion happens after ~ 2 Minutes pf usage. Is there any solution? All i can find on the internet is "i refunded them got other headphones" really dpnt want to do that so pls is there anything i can do? Refund from Amazon is not possible anymore cause it expired at my birthday so thats a unlucly aswell....

Hi everyone, I bought a pair of Razer Barracuda Pro headphones a few years ago. Long story short, I can't find what I believe is called the 'USB Type-C dongle’ so when I turn them on i hear “tearing”, and, even by attaching the cable, i don’t hear any soundHow can I solve it? Thank youAlessio

Why isn't the Razer Headphones app for Xbox working and recognizing the Kaira Pro for Xbox, and why doesn't the Razer Audio app for mobile work either? Also, why aren't they included in the list?

I’ve been using a Razer Core X Chroma for a number of years. Just now, I shuffled it around while dealing with some cords, and it suddenly stopped being responsive with my computer. I tried switching to a different cable (USB-C Thunderbolt), and still, no response. Then I tried with a different laptop and still no response. The fans turn on when I connect it to a laptop, but other than that, there’s no power or ethernet or monitor connection happening. Since this issue arose when I was shuffling things around, could there be damage to the USB-C port? Has anyone experienced this before? I’m using Windows 11 on a Dell XPS 13 9310 (the other laptop that I tested is an Asus Zenbook 14 UX3405), and a Dell monitor connected by Displayport, and a Radeon RX Vega GPU.

After about 4 months the plastic started chipping then the entire ear muff thing broke off, any way to fix? 

i have installed synapse 3 and backed everything up with no luck. please some one with a fix or help? can i wipe the profile and start a new one ? 

Hi when I press the left and up arrow at the same time the alt key becomes disabled. I have the same problem as this thread:  When I try to update the drivers, it tells me to connect my keyboard to my pc. Please help

Just got my Ornata V3. Im playing a game where i need to hold the up+L/R arrows and then press ALT. When I press Left+Up arrow  alt stops working. Same issue as some other threads I have the newest firmware. Also tried this when turning off Synapse

This issue stems from the Razer Chroma app. When I close the app, Alt works. However, once the app is launched and in one of the Fn + F9 modes, Alt becomes unusable, or pressing Alt causes a series of jumps between different screens. This problem is likely a bug in the Razer Chroma app. Razer, please fix this as soon as possible; otherwise, my keyboard, which supports RGB, will be forced to uninstall the Razer Chroma app due to this Alt bug.(Note: Fn + F9 does not affect some modes.)

I am trying to update the firmware on the headset and when I get to the point of connecting a usb to the headset to the pc to update it, it wont acknowledge that I have connected a usb and wont let me continue?  Any help please, as when I am on Xbox chat my mic doesn't work very well 

Hi, I’m hoping someone can help me figure out what to do here. I’ve had my Razer Krakens for a while, and they’ve always been treated pretty gently. Earlier today I set them down on my chair for literally a moment, and when I came back the headband had completely separated from one side of the headphones. There was no drop, no pressure, nothing that should’ve caused that kind of break.I’m confused because it feels like it happened for absolutely no reason, and now the headset is basically unusable.The problem is that I lost the original receipt a long time ago. Is there any way to get the warranty honored without it? Maybe through the serial number or product registration? I’m not sure what my options are, so any guidance would be appreciated.Thanks in advance to anyone who can point me in the right direction. P.S. : the headphones still work, but obviously the headband is detached. It also seems that the glue connecting them may of went bad causing it to disconnect? 

For apparently know known reason, my Razer tartarus v2 has started reverting to default keybinds at random after a few minutes. Unplugging the device and plugging it back in corrects the keybinds, but only for a couple of minutes and then it does it again. I am running Windows 11, Razer version 4.0.14.2506300654, with Razer Synapse version 4.0.86.2510220630. When I check the Synapse app, the device is seen, and my chosen profile is selected and running even though the device has reverted to default keybinds.

I have an issue where mid game of any game I’m playing, and at random time intervals, the profile suddenly stops working and reverts to default bindings. Synapse still shows the current profile is active, but the keys have all reverted to default profile settings, with the exception of the mouse wheel. It will stay bound to the current profile. It is the same thing as this poster describes that was unanswered by support and the topic was closed. I’ve noticed this on a few different posts describing the same issue. It will go unanswered, and the topic gets closed. I brought this up on Reddit several months back and was approached immediately by a Razer Rep to run a log and send in for examination. I never received any communication back after sending in the log. Does anyone have any information that could help troubleshoot this? I have fresh installed all Razer related programs. I have verified drivers are up to date. I’ve tried going back to previous versions. I even eventually did so

Hi, I am using the BlackShark V2 HyperSpeed. This model is currently not supported by the Razer Audio mobile app. As a mobile gamer, I need to access EQ settings on the fly. Please add support for this model in the next app update. Thank you.

THE ISSUE:My keyboard is (not US layout) > Swiss/German > e.g. ends in keys G H J K L ö ä $Synapse 4 Keyboard function does not map “ $ ” but “ ‘ ” (physical key position on US Keyboard)If you state that it should be a symbol “ $ “ Synapse 4 maps it as SHIFT-4  (originating position on US Keyboard)And when you play a game with this mapped key it does … SHIFT-4 not the dollar sign, and that is for keys that are withing the US keyboard spectrum, keys like ö are not mapped. SOLTION: I dont know. This really bugs me that anno 2025 this is still an issue.

I bought a new razer card and it doesn't have all the numbers on it. I only have the first [removed by moderator]