Razer Blade Pro 2020 can't update Nvidia drivers | Razer Insider

Razer Blade Pro 2020 can't update Nvidia drivers

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Userlevel 2
Quick question, Any reason to update the driver till the issue is confirmed fixed? do we lose any functionality
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drewex81
can you share your hardware configuration


Version: 471.11 (latest Nvidia Driver)

Blade Pro 17
Device name: LAPTOP-NAHGELIK Processor Intel Core(TM) 17-10675H CPU @ 2.30GHz 2.30GHz
Installed RAM: 16.0 GB
System type: 64-bit operating system, x64-based processor
Pen and touch: Touch support with 10 touch points
Windows specifications
Edition: Windows 10 Home
Version: 20H2
Installed on: 6/23/2021
OS build: 19042.1081
Experience: Windows Feature Experience Pack 1202212.35300

It still blacks out whenever rebooting or waking up. Luckily for me, I just bought a whole new desk setup along with an incredible monitor. I now have my laptop extended (screen via USB - C to Displayport converter) to my monitor and it works. I have to reboot my laptop once or twice to get the screen to turn on at first but it always does...so far anyway. Hope this helps.
P
Security fixes, improved stability especially with newer games. E.g. the latest driver improves performance for the recently released Cyberpunk 2077
Razer Blade Pro 17 4K (late '19) - BIOS 1.04 - Win 20H2 build 19042.685 - NVIDIA game ready driver 452.06
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Anybody try new drivers yet (471.41)?
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drewex81
Quick question, Any reason to update the driver till the issue is confirmed fixed? do we lose any functionality


Well, for those who are trying to run Cyberpunk 2077 on their new rigs - I can tell you that Driver Update 460.79 (Game Ready) yields MASSIVE performance gains over the previous editions.
T
So, I've gone through the trouble shooting emails with Razer re: my Razer Blade 17 Pro 2020, 4K120, 2080S, Bios 1.06, Dedicated GPU 120 Hz and they've told me I need to send it in. My question is - is it worth the hassle of doing all of this, being without a laptop for who knows how long - when it seems we ALL have this black screen problem where we can't update GPU drivers? Honestly, if I go through this then get back the exact same machine (or someone elses refurb) and still have the same issues, I'm not going to be very happy. Also, my return window might be closed to get my money back.

I'm really struggling with this decision. Do I just cut ties and return it, or do I wait it out and hope I get the laptop I THOUGH I was paying 5k for? 😞
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Penthys
Tried installing 471.41 vie GE from 466.77, but it always gave me an error. Manual download and install did work. Driver seems stable for me so far.


Thanks for the reply. I actually went ahead and installed the latest Windows and Nvidia driver (471.41 - express installation) last night and everything seems the same as the last updates. I still have issues with the black screen but my laptop does seem to be performing better since I updated it last night. Need more time with it to be sure.
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And another nvidia update comes out and guess what still black screen! yay thanks for nothing
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TheHylianLegend
So, I've gone through the trouble shooting emails with Razer re: my Razer Blade 17 Pro 2020, 4K120, 2080S, Bios 1.06, Dedicated GPU 120 Hz and they've told me I need to send it in. My question is - is it worth the hassle of doing all of this, being without a laptop for who knows how long - when it seems we ALL have this black screen problem where we can't update GPU drivers? Honestly, if I go through this then get back the exact same machine (or someone elses refurb) and still have the same issues, I'm not going to be very happy. Also, my return window might be closed to get my money back.

I'm really struggling with this decision. Do I just cut ties and return it, or do I wait it out and hope I get the laptop I THOUGH I was paying 5k for? :slightly_sad:

return while you can. I have been dealing with this since July and no air in sight. Lost cause
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Userlevel 2
@Razer.Speedcr0ss Can we get an update on this. Its been a year now havent had an driver update that's reliable.
Razer.Speedcr0ss
I was able to confirm that the issue is still happening on RTX 2080 NVIDIA driver version 466.11 when I assisted a user with Blade Pro 17 2019 yesterday. I am still working on his case and will coordinate with our devs as soon as I have the outcome of our isolation tests.
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bpvarsity
return while you can. I have been dealing with this since July and no air in sight. Lost cause

For the record, mine is Razer Blade 17 Pro 2020, 4K120, 2080S, Windows 20H2, Bios 1.06, Dedicated GPU 120 Hz.
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drewex81
@Razer.Speedcr0ss Can we get an update on this. Its been a year now havent had an driver update that's reliable.

Unfortunately, it seems Razer is officially ignoring this issue now.
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bpvarsity
For the record, mine is Razer Blade 17 Pro 2020, 4K120, 2080S, Windows 20H2, Bios 1.06, Dedicated GPU 120 Hz.

Will soon not be able to play games as many are now requiring more recent driver versions. Get your act together razer
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Anecdotal evidence but here's what I've found so far: You get black screens and something irreversibly breaks in your laptop if you update your nvidia drivers while in the optimus (non-dedicated) mode. So once you screw it, no way known to me can fix it.

I'm on the latest version of the drivers without an issue, I got this laptop from RMA, previous laptop was having black screen issues. Maybe something Razer should tell new owners this so they don't screw it up.

Updated from 443.45 to 472.12
Razer Blade Pro 17 4K (2020) - BIOS 1.06 - Win 20H2 build 19042.685 - NVIDIA game ready driver 461.09
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Userlevel 2
Anyone tried windows 11 for this yet?
Razer.Speedcr0ss
Userlevel 7
Hey everyone! I've coordinated with our Support Team and showed them your feedbacks after updating the laptop's NVIDIA driver. Please expect another NVIDIA driver updates since the issue is unresolved after the last firmware release. Please wait for the Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x further announcement here or on our support site.
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This is absolutely ridiculous, this is a £3,000 laptop and to have this problem for over a year now is insane.

I just tried updating to windows 11 today and can confirm that it will only work for me in optimus mode.

This is quite simply unacceptable and I am going to see if any of the big tech influencers fancy taking this on.

Failing that there must be some legal recourse for this.
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Still don't work. Just thought I'd keep it fresh in everyone's minds, maybe 2022 is the year our 2020 laptops can get vfx updates for new games coming out.
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Same issue here, for a RBP early 2021 model.
Can't update latest Nvidia drivers if not in Optimus mode.
Great considering it's a 3 000€ machine.
Razer.Speedcr0ss
Userlevel 7
4K2HD
This issue will NOT BE FIXED with a NVIDIA driver update.
We require a BIOS update, ideally this BIOS update will also include a -100 CPU under volt and or unlock XTU access, our CPU performance was reduced by 30% compared to BIOS 1.0, the original BIOS this laptop shipped with and all for naught since the black screen issues persist.
I still can't believe that RAZER cares so little about their top tier customers.


Thanks for the feedback. The team is working on this issue. We'll send updates via Razer Synapse 3.0 or through our support site.

Hey everyone. Please keep posting your diagnosis/observation with your device's display behavior. We are watching this thread and will use the gathered information here during the investigation.
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Here's the link to the Nvidia drivers hotfix for RBP 17 :
https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/476176/announcing-geforce-hotfix-driver-49698-released-11/
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Razer.SpeedCr0ss
Thanks for the feedback. The team is working on this issue. We'll send updates via Razer Synapse 3.0 or through our support site.

Hey everyone. Please keep posting your diagnosis/observation with your device's display behavior. We are watching this thread and will use the gathered information here during the investigation.


WHICH BIOS SHOULD THE RAZER BLADE PRO 17 2020 4K 120 HZ HAVE INSTALLED?
I found on the razer website that there is a newer bios version, 1.06.
I update it?
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Razer.SpeedCr0ss
Hey everyone! I've coordinated with our Support Team and showed them your feedbacks after updating the laptop's NVIDIA driver. Please expect another NVIDIA driver updates since the issue is unresolved after the last firmware release. Please wait for the Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x further announcement here or on our support site.

Ugh I hope this gets resolved soon...going on 5 months now. Using 452.06 driver sucks with the new games out. Still want to know what the actual issue is. Is it firmware on your end?
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AndyMile0301
Hmmh? Same models same drivers, the only difference is I'm still on win 2004 instead of 20h2. I dont have the issue, but had it in past.
Maybe i can help and we can compare further specs.

I think the behavior of razer in this case in not professional. They should come out with an official statememt.

Send you a PM
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Razer Blade Pro 17 4K (late '19) - BIOS 1.04 - Win 20H2 build 19042.685 - NVIDIA game ready driver 460.89

New NVIDIA driver, Hibernation black screen still there
Razer Blade Pro 17 4K (late '19) - BIOS 1.04 - Win 20H2 build 19042.685 - NVIDIA game ready driver 452.06
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