Devices Supported by Razer Synapse 3?

Everybody is talking about climate change and how to try to save our environment. In this time Razer is activly destroying our world with their planned obsolescence of working AND still sold devices.

At the very least, Synapse 3 should have full working support for the devices which are still sold.

You should change your color from flashy green to dead black.

How dare you are ? Shame on you Razer, shame on you !!!

I can't wait for them to add the others Razer devices to Synapse 3 Synapse 3 is amazing and powerfull, and Synapse 2 is the worst app of the world (and the most bugged).

Quango2k
You could have saved all this hassle by not releasing synapse 3 as beta until it was ready for all Razer products.

No excuse for it at all. Worst of all is releasing new hardware that only works on the Beta software! So I have some devices that only work on 3, and some on 2..and both being installed causes problems so its not feasible to install both of them.

As I've mentioned before, Synapse 3 will NOT support all legacy products. Synapse 2 has support over 200 devices and it's simply not possible for us to bring all of them to Synapse 3. Some for technical reasons and others for logistical reasons.

Both Synapse versions should function in parallel. If you're experiencing issues, please reach out to Customer Support or report them using the feedback button so that the engineers can take a look.

Quango2k

What Razer should have done is support all NEW products in Synapse 2 and only release Synapse 3 when its fully functional and supports all products.

To be completely transparent, we did try that approach initially.

The first 3 devices on Synapse 3 were also supported on Synapse 2. But developing software for brand new devices is several months of work (that happens before device release). Developing it for 2 versions of Synapse is straight up double the work. Once again, Synapse 3 is not a reskin, it's a completely different architecture to overcome all limitations of Synapse 2.

Continuing parallel development of Synapse 2 and 3 would mean that we would never be able to catch up on legacy devices in Synapse 3. As of now, we have stopped development on Synapse 2 (other than critical bug fixes) and focused all resources on Synapse 3 (including legacy device migration). Even with us being 100% focused on Synapse 3, the rate of migration of devices is an average of about 2 devices per month.

I absolutely agree that the transition period from Synapse 2 to 3 isn't the most pleasant experience, but the alternative would be to support new devices on both Synapse versions for a certain duration and never bring any older devices to Synapse 3 at all. We (Razer) would still utilize the same amount of engineering resource, but we would be leaving all the users on older products behind and we don't want to do that (despite the accusations of the contrary in this very thread).

It sucks my new Kraken 7.1 V2 isn't supported either.

FRSR06
Min announced at the keynote that they are also working on providing support for legacy devices. I say trust Min's words and wait, I'm sure that they are definitely working on it!

we are in 2019 still a lot of devices don't work on synapse 3.0
Its really bad because having 2 synapses somehow interfere with one another makes the old synapse 2.0 more buggy and crash.

i have to use both coz som of my devices work only on the old one and some only on the new one

important thing : synapse 2 have issues with synapse 3 running I formated my pc and reinstalled them even have 2 separate computers and different motherboards both have issues if you ran synapse 3 with 2 , specially in lightning (chroma settings )
what annoyed me is new products from razer that did release after synapse didn't get support till now in synapse 3 and other low end products did. example Tiamait 7.1 v2 vs naga chroma , so naga chroma have support in synapse 3 but tiamait 7.1 v2 don't and naga epic chroma also Don't have synapse 3 support which should be considered as higher grade Teir compared to normal naga chroma.

Razer orbweaver chroma vs Razer tartarus V2 which cost less than orbweaver

Yeeticus007
Just want to point out. if you want it this bad. you could always program your own integration software. And I'm going to go ahead and assume you don't know how to do that. so instead you could just be patient and wait. While you want your naga epic chroma to be updated to synapse 3... I'm sure someone else wants their kraken 7.1 V2 updated as well. they have a lot to work on. Also here is a question you should ask yourself. "I wonder why they could have possibly put the BETA next to it?". In case you didn't know the exact definition of a beta test is, "a trial of machinery, software, or other products, in the final stages of its development, carried out by a party unconnected with its development." in other words... ITS NOT FINISHED YET. yes so while it may not be rocket science, it still takes quite a bit of time and effort. So the least you could do is show a little bit of patience.

Three years in beta, still buggy, still missing legacy devices. What's your definition of "patience" ???

xARACHN1D
Perhaps, you would see that in my post, if you actually would have read it and the previous one before it, that when I said 3 years isn't that long, I was regarding synapse and its time in beta, not the actual products themselves. I take the time to actually read others comments before posting a reply.

Okay, I see, you are not able to understand the relationships. I will explain:

To be patient and wait for a functioning driver until a product has reached it's end of life is simply nonsense !
A hardware product, that is sold, has to be sold including working software, at least when it is neccessary for full usage.
Waiting until end of life, and never getting the software to use it, is not patience, but foolish.

Olivier_286
I understand synapse 3 is in beta and that's it's not completely finished yet, but why would you force people to use it then? You can't force people to use software that isn't finished yet and is still in beta (for over 3 years...). This is just so sad... :frown_:

Your comment is valid but that is exactly what Razer are doing. You have no option but to become a beta tester and install software which is in development and BETA. If you buy a new release product you can only use it with Synapse 3 there is no option to fall back to a stable driver (aka Synapse 2). If you are a more long time Razer customer then you have to install two competing drivers on your PC.

The reason why I do pay a porsche price for Razer products is that I expect to have ONE working software ecosystem that do drive all my devices in one. If I would be ok to have multiple ecosystems on my system I also could go for multiple vendors.

Another point is that it is not possible to use interdevice functionality between my existing Razer products and new products because Synapse 2 driven devices can communicate with Synapse 3 driven devices. This is clearly a loss of functionality that was a key reason for me to buy all my devices from one company. And this is what I call it planned obsolescence, driving customers to thrash good working devices because of reduced functionality because software issues.

Do you think it is ok to promise to add 'legacy' devices to Synapse 3 and than don't deliver ?
Is it ok to deliver porsche priced hardware with a software that still in beta after 3 years ?

I don't think so and I got badly surpised by this facts.

Btw, the so called 'legacy' Orbweaver is still offered in the Razer shop so it is not true that they only sell Synapse 3 compatible devices. I bet it would be easy to find more examples.
Don't try to move the blame to the customer.

So please tell me why this is not planned obsolescence to stop supporting products when they just need to add their hardware profiles to their newer software so that I can use all functionality that I can expect.

I bet, if Synapse would be open sourced, we would have fully working drivers since years.

On

no_right_to_post
We all know this default answer when we ask when your device will be added to Sin3:
[left]
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But as we stated before, our developer team is trying their best each day to migrate all the device from Synapse 2 to Synapse 3.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snap ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I asked for a list of devices that have been migrated to Sin3 in the last 12 months and got this answer:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snip ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
For your kind information, we didn't have a list exclusively for the device that has been migrating from Synapse 2 to Synapse 3. We only have link for supported device on Synapse 2, Synapse 2 for MacOS and Synapse 3 only. If you're looking our product support on Synapse 3, on a questions "When will other devices be supported?", it also will showing the Synapse 3 supported device only.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snap ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

So I did a little research myself to get a better picture about what had happend since then.

Let's compare the supported legacy device list that was online on the 5th December 2018:
https://web.archive.org/web/20181205031318/https://www.razer.com/synapse-3

with the current one I got just pointed to:

https://support.razer.com/software/synapse-3/

Hmmm... result is exactly ZERO migrated devices. Still only support for Naga Hex v2 and Naga Chroma as so called 'legacy' devices.

Later I stumbled accros an interessting dialog from June this year:




Hey Mr. Product manager, please update your support staff so they stop creating wrong expectations on our side.

Thank you

At least I now know what I can not expect to happen :slightly_sad:

Phil
[/left]

Black text could not bee seen with black theme, I quoted it white.

Hoping the Kraken 7.1 V2 gets added down the line, since it's the only device I own that does not use 3.0.

Could we please keep bumping this thread to the top, because I've seen so many people whining lately how their products aren't supported by Synapse 3 and that it was a waste of money getting it, blah blah. I keep trying to refer them to the Synapse 3 FAQ's but more of the posts appear everyday!
So please, make sure this stays up there!