Devices Supported by Razer Synapse 3?
A
Can i ask are Razer Dealthadder Elite was supported to the Razer synapse 3 ?
This topic has been closed for comments
Page 3 / 10
Userlevel 6
- Staff
- 185 replies
-
12 March 2018
davidbdeath
As an IT professional that's a bunch of crap.... If you left devices that are only 1-3 years old out of synapse 3 it would be unethical and obviously a tactic to force obsolescence in order to drive up sales of newer gear. I had to abandon my Chroma BlackWidow and my Chroma Naga due to Synapse incompatibility with both of my systems, Intel i7-4771/i7-7700k, gtx1080 and Windows 10 Pro. Owners of legacy hardware deserve drivers that work, Synapse 2 clearly does not. I bought a brand new BlackWidow v2 thinking it was my keyboard that was broken causing the software to crash and it was not. Even saying well we could but won't is just virtue signaling without making an actual commitment to support any specific "legacy" product.
Whatever issues you are experiencing with Synapse 2, please write to the customer support team and they will help you troubleshoot them. Synapse 2 will continue supporting all the devices that were launched with it (even the ones that are migrated to Synapse 3).
davidbdeath
That's also false! Each device should basically be a plugin, and there should be a template for mice, keyboards, etc. Razer knows the device ID and the input/output of all their devices. Adding legacy devices should be a matter of weeks not months.
Each device requires new drivers (to support new features that didn't exist in Synapse 2) and new UI assets. If you truly believe you can do it quicker and better job than the very engineers that built those devices, I'm sure I can convince Min to hire you for our Synapse development. ;)
Jokes aside, we added support for 8 legacy devices (multiplied by 14 different regional ANSI and ISO layouts, special and licensed editions) in just under 3 months and the work for adding more devices is still ongoing. The forced obsolescence theory doesn't hold a candle when you consider that we added support for the 3 year old (gen 1) BW Chroma Tournament Edition, despite the fact that we have a V2 out and many of our 2017 releases aren't even supported yet (work ongoing).
It's a balancing act between bug fixes, device support, performance improvements, accommodating feature requests, work for future releases etc... Every community member has a different set of things they want from Synapse 3 and we try to be as fair as possible to everyone.
Cheers!
PS : A tip for the future, you would have a much better chance of getting a response from official staff around here if you don't straight up call them a liar.
Userlevel 7
gottagetbret
Will the synapse 3 support Blackwidow Chroma v1?
Not sure if you noticed yet but it is supported now, just update Synapse 3 if you have not yet.
s33dl3ss
Just checked in here again and now am seeing "staff members" keep pointing out that not all devices will be migrating to Synapse 3 now. Thats definitely not how it was originally advertised. If there is a list of products that will NOT be migrated, that needs to be made public so I can decide whether or not I wasted $100s of dollars and move on to a company whose peripherals actually work with the software they provide.
They are planning to move as many products as they can over, but there are simply way to many and the program would be in Beta for years and years, and the older the products get, the older the code and simply the harder it is to make them work on the new software depending on their age.
As far as I know they plan to move over everything that is in the Chroma ecosystem, and past that they might try to add some of the older products from around 2012-2013, I don't see anything being added past that though to be realistic. Theres no list as of yet, they are just going until they need to stop and / or there is no point to add more.
Also, it was not advertised as supporting all products, in the first place it was only advertised as having new products at that time (ex. lancehead), and the products in the first promo photos (Firefly etc..), never said that all products were going to be supported. As long as you stay away from some of the older products you should be good to be supported by Synapse 3 at some point.
Oxxinator
It's been a little over a month. Can we get an update on if our legacy devices, such as my Deathadder Chroma, will be supported once again with Razer Synapse? My gaming macros are all but dust in the wind right now and I need them back as soon as possible! Thank you.
You can use Synapse 2 and Synapse 3 at the same time to have your Deathadder Macros and your macros on Synapse 3, the only thing would be is a little impact in performance. Should not cause any conflicts.
I work at a Microcenter and just about anyone that comes in for Razer headsets, always gets the Kraken 7.1 V2, so what's the real reason it isn't on the 3?
Userlevel 7
Pentalobe
I got a new mamba elite for my laptop and surprise, it only works on synapse 3.
Bigger surprise, my laptop, core v2, old mamba (the wireless one), and blackwidow only work on synapse 2 and not 3. :???????: At least this was the case in august when I bought the new mamba and installed synapse 3 on my laptop.
Guess I’m not buying any more razer stuff unless I find out before hand it works with synapse 2. Because I’m sure not changing my laptop out again to get synapse 3, it’s brand new not even 2 years old yet...
At least the mamba elite works great without synapse at all.
New devices relese support only synapse 3 older devices that are move sometimes work qith both but for most time work only in synapse 3. If you want to know what devices are supported by synapse 3 you can visit synapse 3 download page you find there a list of devices that are compatibile with this.
http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=2731&nav=0,343,704&_ga=2.127402568.432240314.1540147991-751198123.1533138464
Still no support for Kraken 7.1 v2?
help me, I can't download the basilisk mouse software, give a solution please
:frown_::frown_::frown_::frown_::frown_::frown_::frown_::frown_:
:frown_::frown_::frown_::frown_::frown_::frown_::frown_::frown_:
Userlevel 7
thinkMediumCarmine716
okay, I can understand, but she have to run synapse 3 with the same mouse, so there are possibly some tricks
If something is not official supported there is no way that device will work
No drivers, no layout etc.
NotYourIngenue
The fact that the Mamba TE is supported, but the "regular" Mamba isn't is downright confusing.
Half my devices, which are all fairly new product lines, aren't supported.
Blackwidow TE Chroma Stealth - Supported
Firefly Chroma - Supported
Tiamat 7.1v2 - Not supported
Mamba Chroma - Not supported (either wired or wireless)
I too have the mamba chroma and this is very annoying
Is there anyway to get the original 2.0 Synapse drivers. I just want to use my Orbweaver Chroma! It was working fine until i upgrade to the 2.21.21 drivers.
aeroSHELLPaleCarmine400
Well after waiting so long for synapse 3 support for my Mamba wireless mouse(flagship mouse?) so that I could use my fireflymouse mat along with my Razer base station chroma all on synapse three rather than having to use both 2 & 3.
I retired all of them.
Now giving my support to Steelseries with my new steelseries 650 rival wireless mouse sat on a Steelseries Prism xl rgb mat.
Never again will I support Razer products.
Oh & the very fact I will no longer have to login to Razer for my devices to run..cloud based bullshit.. fill me with joy.
Razer dropped the ball by not supporting its high end & high cost products such as the Mamba Wireless & lost a long time supporter/customer in the process.
You have to wonder how many other customers have also walked away from Razer due to its poor support?
I agree with u and still same case Razer Tiamat 7.1 V2 +razer naga epic chroma + orb weaver chroma.
am on the edge to do the same , issue only naga isn't available in other brands and Logitech version I didn't like it at all
Big bumperino, can we at least have backwards compatibility with synapse 2 products? I mean like... That should be perty simple seeing as synapse 2 works as is and thats what everybody wants...
Userlevel 6
Just wondering, in one thread in Razer Insider I saw a Razer Staff saying that old devices like Razer Tiamat 7.1V2 will not be added to Razer Synapse 3 but another Razer Staff say it will, they are working on it. I wonder who's correct, I am confused. But I certainly hope that they can add it to Razer Synapse 3, such an expensive earphone which requires additional sound card which most conventional laptop cannot support by itself and hard to find replacement earphone cushion.
Well, I just upgraded my Naga 2014 to the Naga Trinity and I love the mouse itself, however, it is my first device that uses Synapse 3. I don't mind Synapse 3, though it will take some getting used to. What I do mind is having to have both Synapse 3 and Synapse 2 running for all my devices and even then they are not synced together. I saw in another forum a user named RazerTheFiend who claims to be the product manager for Synapse. This person claims there are no updates in the pipeline to migrate Synapse 2 devices to Synapse 3 and all legacy device support work has been suspended. This means we are stuck with running two different programs to get our devices working properly while competitors only need one. What a poor customer experience. I've used only Razer products since 2012 when I got my Naga 2012, but I think it is time for me to see what Corsair is up to. They at least know how to design software.
Please dont try & sugar coat the real issue here, we all know that there have been statements by Razer staff that certain legacy hardware will never, i repeat never be supported by Synapse three, ever.
This happened to me after waiting twelve months for so called upcoming sysnapse 3 support for the Mamba wireless 2015 mouse that never occured, even though initially I was told by Razer it would happen.
It seems you must check if your prospective new Razer product is already synapse 3 supported prior to purchase if you want to protect yourself from being burnt like so many others.
Far better off looking to purchase alternative products from manufacturers that only require one software package that takes care of all of your same manufactured gaming accessories.....I went from the dark side to Steelseries , however I am sure there are other suppliers capable of meeting your needs too...just not Razer!
This happened to me after waiting twelve months for so called upcoming sysnapse 3 support for the Mamba wireless 2015 mouse that never occured, even though initially I was told by Razer it would happen.
It seems you must check if your prospective new Razer product is already synapse 3 supported prior to purchase if you want to protect yourself from being burnt like so many others.
Far better off looking to purchase alternative products from manufacturers that only require one software package that takes care of all of your same manufactured gaming accessories.....I went from the dark side to Steelseries , however I am sure there are other suppliers capable of meeting your needs too...just not Razer!
PT.Singer
Point of difference: IIRC, the Razer staff has said that adding legacy devices to Razer Synapse 3 has stopped for now while they concentrate on working on the Synapse 3 software itself. I don't recall a single mention of legacy devices that aren't currently supported having ZERO support on the software in the future.
It's an important distinction.
I don't think you got the point.
we are not talking about just legacy old products we talking about some razer products that even released after synapse 3 and considered as higher tier product than others but not in synapse 3 and its been years now, also we love razer products we want to use them and want them on synapse 3 this is why we are upset and commenting on this thread because we got no other solution or forums that care about our needs except this one.
something like tiamait 7.1 v2 is not a legacy product this is not kraken 1 or the original Razer naga this is a new headset that came after the release of synapse 3 + it have chroma so it should be showing in synapse 3 , something like orbweaver which is weird coz the razer tartarus v2 is supported in synapse 3.
what we want is to have only 1 software from razer that works without issues stable supporting all our razer products at least we should see 2-4 devices added every year but we barley even see 1 device being added.
Userlevel 6
1988fido
I don't think you got the point.
we are not talking about just legacy old products we talking about some razer products that even released after synapse 3 and considered as higher tier product than others but not in synapse 3 and its been years now, also we love razer products we want to use them and want them on synapse 3 this is why we are upset and commenting on this thread because we got no other solution or forums that care about our needs except this one.
something like tiamait 7.1 v2 is not a legacy product this is not kraken 1 or the original Razer naga this is a new headset that came after the release of synapse 3 + it have chroma so it should be showing in synapse 3 , something like orbweaver which is weird coz the razer tartarus v2 is supported in synapse 3.
what we want is to have only 1 software from razer that works without issues stable supporting all our razer products at least we should see 2-4 devices added every year but we barley even see 1 device being added.
I agree with you. Razer Tiamat 7.1V2 should be supported by Razer Synapse 3.0 since it is such an expensive product and most importantly, it comes with chroma. I am not a software developer so I certainly do not know whether it is possible to port it in or not. Any Razer Software team mind to clarify this issue? Possible or Impossible? Will be done or Will not be done? Thank you!
I dont understand why its taking so long to add these devices. I have a Naga Epic Chroma that i cant sync with my keyboard or mousepad because apparently it takes longer than 2 years to change to new software...
Next time, maybe before you release new software, make sure ALL devices work on it from the get go, or AT THE VERY FREAKING LEAST MAKE NEW DEVICES BACKWARDS COMPATIBLE. Im no expert but this doesnt seem like rocket science to me.
Next time, maybe before you release new software, make sure ALL devices work on it from the get go, or AT THE VERY FREAKING LEAST MAKE NEW DEVICES BACKWARDS COMPATIBLE. Im no expert but this doesnt seem like rocket science to me.
I have Razer Mamba Wireless 2015 edition and I want to buy a Razer keyboard, but I'm not gonna buy one until the light on both device work together on one Synapse! Razer is losing customers this way! I would love a keyboard with RGB, but if it can't work together with my mouse in the same program, then what's the point of buying one? It's taking to long and we are not happy! :mad_:
Userlevel 7
MrFreezer4
I dont understand why its taking so long to add these devices. I have a Naga Epic Chroma that i cant sync with my keyboard or mousepad because apparently it takes longer than 2 years to change to new software...
Next time, maybe before you release new software, make sure ALL devices work on it from the get go, or AT THE VERY FREAKING LEAST MAKE NEW DEVICES BACKWARDS COMPATIBLE. Im no expert but this doesnt seem like rocket science to me.
Just want to point out. if you want it this bad. you could always program your own integration software. And I'm going to go ahead and assume you don't know how to do that. so instead you could just be patient and wait. While you want your naga epic chroma to be updated to synapse 3... I'm sure someone else wants their kraken 7.1 V2 updated as well. they have a lot to work on. Also here is a question you should ask yourself. "I wonder why they could have possibly put the BETA next to it?". In case you didn't know the exact definition of a beta test is, "a trial of machinery, software, or other products, in the final stages of its development, carried out by a party unconnected with its development." in other words... ITS NOT FINISHED YET. yes so while it may not be rocket science, it still takes quite a bit of time and effort. So the least you could do is show a little bit of patience.
Userlevel 7
Lusabit
Three years in beta, still buggy, still missing legacy devices. What's your definition of "patience" ???
You are open-minded enough to realize that their synapse software isn't the ONLY thing that they do... right?
now correct me if I'm wrong but Didn't they just release the BRAND NEW razer viper along with the Gears 5 Lineup? And lets not forget that they are opening a brand new store tomorrow. They are constantly working on something... and right now they have a program that works. sure It may be Buggy and missing legacy devices. But think about it from a business point of view for a second. "Hey we can release a new software system to go along with every new device that we make... and who knows maybe that will convince some people to buy some of our newer stuff. And while were at it we will OCASSIONALY throw in one of the old legacy devices to synapse 3." Also on top of looking at it that way... we have no idea as to what their next update will be and big it will be. for all we know instead of trying to get more legacy devices on to synapse, maybe they are trying to address the other biggest issue and trying to get synapse working on Mac OS. Where I am going with all this, Is that Three years really isn't that long. So I can wait a bit longer. I am willing to be patient for a great company.
Userlevel 7
Lusabit
Okay, I see, you are not able to understand the relationships. I will explain:
To be patient and wait for a functioning driver until a product has reached it's end of life is simply nonsense !
A hardware product, that is sold, has to be sold including working software, at least when it is neccessary for full usage.
Waiting until end of life, and never getting the software to use it, is not patience, but foolish.
Synapse 2 runs completely fine and is fully functional. All products that use it are still working like the day they were brand new.
Somehow my Razer Ornata Chroma is supported by Synapse 3 but my much, much newer Razer Tiamat 7.1v2 is not.
Is there any chance that Diamondback mouse will be supported by Synapse 3 in coming future or else i will sell it off !
Userlevel 7
thakursam
Is there any chance that Diamondback mouse will be supported by Synapse 3 in coming future or else i will sell it off !
There is no list of devices that will get support for synapse 3 but for sure older the device is less chance is will have support. Kepp watching new synapse 3 update topics sometime some info come up there.
Userlevel 5
And as we can see: nobody cares about this "little" thread of unsatisfied customers.
Since two years, nothing substantial has happend to the software desaster.
And the fact, that at least not an official comment has come, shows us, that they don't care,
and probable don't realy work on this problem.
So let's forget about it. Go where customers feedback is heard and implemented, and official words are not just sound and air.
Since two years, nothing substantial has happend to the software desaster.
And the fact, that at least not an official comment has come, shows us, that they don't care,
and probable don't realy work on this problem.
So let's forget about it. Go where customers feedback is heard and implemented, and official words are not just sound and air.
Page 3 / 10
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.