Synapse not reconizing devices | Razer Insider

Synapse not reconizing devices

  • 2 February 2019
  • 58 replies
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58 Replies

H
my devices are also not connecting after this last update
K
yea I'm starting to wonder why i pay a premium for these peripherals.
N
BlackFireDragon
Try to remove razer devices from device menager menager in windows to force driver reinstall. When you remove device from device menager unplug device then reboot pc and plug back.

Thats not helping, im start to think it is related to windows 7, but im not sure.
G
Why don't give us standalone installer of previous version Synapse 3 ???
N
Anyone found solution for this? I can not get any of my devices to work on any Windows 7 PC that i have. Every time its ends like on that screenshot that I and that other person post before. For me its looks like drivers do not installed properly and nothing can be done about it. Even on clean windows 7 installation is the same.

Before update i had a lot of problems with that software but at least i could change colours, now i can not change anything and my computer slowdown at start for 2 minutes.

For now i unistalled all Razer software, thats the only way my pc running fast like always, im waiting until there will be some software update.

i7-4790, 16GB RAM, GTX 1080, 240GB SSD.
R
Kenserky
Did you try to unistall and reinstall synapse ?

да тока у меня проблема с razer kraken pro 7.1 программа synapse 2.0 перестала видеть ее переустанавливал пару раз все четно
O
I am absolutely disgusted by what's happening , been a razer fan since the diamondback series and this was my week back into the game with some new gear, Blackwidow Chroma Tournament V2 and Naga Trinity ..

Imagine my surprise the keyboard can be seen and only works on synapse 2.0 while the Naga Trinity ( which i replaced today coming from the Naga 2014 which still works awesome under synapse 2.0 ) cannot be seen at all in synapse 3 or synapse 2 alongside the keyboard. After 20 OS resets and reinstalls and CC cleanups I just gave up.

Is this what razer has become ? I literally wanted to go tomorrow and refund all my gear but after reading this forum idk what do anymore wait it out or just be done with this company...

P.S running on Windows 7 , x64 , Ultimate SP1. which truly seems to be culprit.
T
is anyone having problems login in to synapse I've created 3 accounts already and no luck, I also uninstalled and reinstalled.
F
Toland84
is anyone having problems login in to synapse I've created 3 accounts already and no luck, I also uninstalled and reinstalled.

I can't log in either. I can log in and change info/password just fine on the RazerID site, but when I try to log into the Synapse software so that I can re-sync my peripherals, it just gives me the stupid 'Oh Snap' error message. :|
M
Is the DeathAdder Expert able to changed colors, if not does any one have a close date to when it will be added to synapse 3
BlackFireDragon
Userlevel 7
FortyOneNY
I can't log in either. I can log in and change info/password just fine on the RazerID site, but when I try to log into the Synapse software so that I can re-sync my peripherals, it just gives me the stupid 'Oh Snap' error message. :|

Try to uninstall all razer razer softwere wipe all files that stay and download new installer mayby you have just corrupted file somewhere that prevent you to connect also if this dont help turn off antivirus and firewall and the windows defender too.
malichite453
Is the DeathAdder Expert able to changed colors, if not does any one have a close date to when it will be added to synapse 3

No one knows becose there is no list what devices will be supported by synapse 3 and the only one that knows is synapse developer team.
If this post help you give a like :stuck_out_tongue_winking_eye:
S
Neozgred
Thats not helping, im start to think it is related to windows 7, but im not sure.

WIN10 as well
O
toooldforthis1982
Came here looking for an answer and all I see is the same complaints.
Razer Blade Stealth 2019
Core V2
Nommo Chroma
DeathAdder
Kraken Tournament
BlackWiddow

All are recognised except for the V2.

I paid a lot of money for this stuff and I want to be able to use it properly. There are cheaper and better eGPU enclosures out there Razer - fix this please!


Do what I did , buy and plan ahead according to what people report on the software front , Razer Naga 2014 still rocking it , razer firefly cloth edition and a BlackWidow Chroma TE Yellow Switches V2 they work flawlessly in Synapse 2.0 so im set !

I ain't upgrading to 3.0 until that abysmal pile of p00p is out of the BETA. GL dudes
S
toooldforthis1982
Came here looking for an answer and all I see is the same complaints.
Razer Blade Stealth 2019
Core V2
Nommo Chroma
DeathAdder
Kraken Tournament
toooldforthis1982
Where can I find a 2.0 download and is it likely to work with newer devices?

Wrong!! once again i use BlackWidow v2 chroma i there is the same issue ive already contacted razer as well
All are recognised except for the V2.

I paid a lot of money for this stuff and I want to be able to use it properly. There are cheaper and better eGPU enclosures out there Razer - fix this please!
Kenserky
Userlevel 7
toooldforthis1982
Where can I find a 2.0 download and is it likely to work with newer devices?

You can download Synapse 2 here.
And no, newer devices will only work with Synapse 3.
My bad for english mistakes but i try my best.
H
I am trying to play using my Razer Naga Trinity on my laptop. I use the mouse daily on my desktop and it works perfectly so I know it is not broken hardware. My laptop also recognizes it as a Razer Naga in devices but razer synapse 2.0 does not recognize the device at all.
I have tried reinstalling and updating the driver.
I have tried plugging it in in the 3 different USB ports that I have.
I have tried uninstalling and removing all files related to the driver (including the font files, folders and the registry entries for them along with other shit which I don't know why your installer doesn't handle).
I have tried making all old devices visible in the device manager and delete all of them before reinstalling the software again.
I have tried deactivating my anti-virus while installing and plugging in the mouse.
I re-downloaded the install file and restarted the computer in between each of these tries.

I am on windows 10. There may be a couple more things that I have tried but the bottom line is that I have done way more than is reasonable to have to do and it is not working. I love your hardware but I wish your software wasn't such a hot steaming mess from the way it looks to leaving files allover the place on uninstall. I hope you have an idea for how to solve this issue that I haven't thought of yet because right now my $100 mouse is basically a Microsoft pointer with fancy colors.
L
geoIOLITEDarkGreen539
I'm sure that this will work :

Do all steps bellow without conect the razer device.

1 - download this file: cdn.razersynapse.com/1533035498f3QE4AcsRazerCynosaV2Setup_v3.3.0802.073117.exe,
2 - unistall razer synapse, clean all razer files remain,
3- very important step : download synapse3 installer, run it >>>but first install razer cortex only<<<, don't install synapses yet.
4- execute file downloaded before,
5- re-run synapses installer, install synapses,
6- Once synapses instaled and runing, connect the razer device. thats all.

For sure this will solve all problems of razer devices detecet

Anyone tried these steps already?
I
i didn’t find out how to get back all my devices into synapse 2 but now at least i got back synapse 3

I tried to uninstall it with CCleaner, than i chose the top button in uninstallation manager, something like “fix all problems”
and now it works after few loadings 😉

i hope all your devices are working now and all i can say i won’t download any new razed drivers (fck it)
B
Same issue happened after the last synapse update. I spent 2 hours talking with tech support to no success. I ended up tinkering with it and fixed my issue. Super easy fix guys go into your install/uninstall setting. Delete razer synapse both 3.0 and 2.0 if you have both installed. Then scroll down and there should be something called a razer driver package. Uninstall that as well. Then restart your pc and download the latest razer synapse version. My razer synapse began to sync once again and finally recognized my mouse which was the 1/3 of my razer devices that didnt work. Good luck guys and gals,I hope this works!!
B
Neozgred
Anyone found solution for this? I can not get any of my devices to work on any Windows 7 PC that i have. Every time its ends like on that screenshot that I and that other person post before. For me its looks like drivers do not installed properly and nothing can be done about it. Even on clean windows 7 installation is the same.

Before update i had a lot of problems with that software but at least i could change colours, now i can not change anything and my computer slowdown at start for 2 minutes.

For now i unistalled all Razer software, thats the only way my pc running fast like always, im waiting until there will be some software update.

i7-4790, 16GB RAM, GTX 1080, 240GB SSD.

go into your install/uninstall setting. Delete razer synapse both 3.0 and 2.0 if you have both installed. Then scroll down and there should be something called a razer driver package. Uninstall that as well. Then restart your pc and download the latest razer synapse version.
B
BlackFireDragon
Can you connect your devices to diffrent pc and check if the issue is also there ?

I did, it works on my laptop, but not on my desktop
B
Blue_Razor_
I did, it works on my laptop, but not on my desktop

It never will install the "Control Device" driver, it always installs the keyboard/mouse drivers but that driver never works, I have absolutely no idea why. Should i try and delete my temp under appdata?
B
Baconalick
Same issue happened after the last synapse update. I spent 2 hours talking with tech support to no success. I ended up tinkering with it and fixed my issue. Super easy fix guys go into your install/uninstall setting. Delete razer synapse both 3.0 and 2.0 if you have both installed. Then scroll down and there should be something called a razer driver package. Uninstall that as well. Then restart your pc and download the latest razer synapse version. My razer synapse began to sync once again and finally recognized my mouse which was the 1/3 of my razer devices that didnt work. Good luck guys and gals,I hope this works!!

I tried that, but there was no driver package.
D
had the same issue, turned out to be synapse hating anything plugged into a usb hub. Maybe that's an issue
Where's the respawn?
B
What do you mean a USB hub? I have moved the cables to the front of my computer to no avail, i just pretty much uninstalled everything for good, I'm so sick of everything Razer constantly breaking after every update.
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