Synapse won't open | Razer Insider

Synapse won't open

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B
Also having the same problem. Please fix.
N
BartPT
Also having the same problem. Please fix.

VicenteAlfonso
Here the same, my Chroma Keyboard and new Basilisk Mouse aren´t working... Synapse 3.0 doesn´t open.

I can´t use both properly.

https://photos.app.goo.gl/bSbzQ3mP4k1CkoHDA

oHoSJ
i have a Razer Taipan and Synapse wont open too it shows up the razor store to buy new mouse

good bye razer

modern marketing maybe i should give another company a try

Kulija
Really Razer, why are you making such a crappy products. Your company sucks, many people from all over the world are complaing about Synapse 3 for months now and there is still no FIX. I bought your Tartarus V2 gamepad and I'm in shock that there is still no fix after months! I readed a lot forums and watched a lot of youtube videos about this problem and I'm really shocked that this problem is still going on today! :mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_:


ok guys i have the same thing! and i asked this on Reddit and here is what they told me...

go to settings>apps>start up then scroll down the the razer program that is not working and change it (it doesn't matter if you make it on or off just change it to whatever it wasn't before) restart

now next time your computer restarts it might not work just do the same so basically if its not working just change it like a refresh
and sometimes i have to do it 2-4 times before it works but even today i couldn't get it to work after 3 restarts to i went to a different user and that user worked and when i went back to the user that is failing me it worked again!
T
Razer.FirePenguin
Hi! I sent both of you a PM. Hit me with a reply if you are still having issues.

can you please help me on this issue as well, I just got this tartarus V2 and synapse will not open for me, i have uninstalled the deivece along with all the drivers. unplugged the usb from the computer and restarted the computer and nothing happnes, just says oh snap something went wrong just now please try again.
D
i bought a brand new razer deathadder elite, cant even specify my dpi settings, coz synapse 3 wont log me in.. it stays "logging you in.." forever. 2 days now.. still cant do anything.
M
.Surf.
Just update and restart your pc guys, it had some trouble starting for me too, but after i restarted the pc it was all fine and updated.


Guess how many times I tried that. Re-install was the only solution.
Z
Razer.FirePenguin
Hi! I sent both of you a PM. Hit me with a reply if you are still having issues.
S
Kulija
Really Razer, why are you making such a crappy products. Your company sucks, many people from all over the world are complaing about Synapse 3 for months now and there is still no FIX. I bought your Tartarus V2 gamepad and I'm in shock that there is still no fix after months! I readed a lot forums and watched a lot of youtube videos about this problem and I'm really shocked that this problem is still going on today! :mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_:

I had the same problem and after using all the tips online i had no luck,eventually i decided to try something that worked for me on a different app before. Search run on your device and click on it,type in msconfig and press ok. Then tick all the boxes that say razer press apply and then ok and tehn restart. Should work after that
I
Yueh72
My new Logitech mouse comes tomorrow. See you never Razer.

Base comment ever #CHEERS!
Heavyoak
Im having a similar issue, and while restarting helps its almost a good 10 minutes before synapse 3 will open, and only after I click the desktop icon, the shortcut in razer central does nothing
https://i.imgur.com/xoTIff3.png
V
Synape doesn't detect my Black X Widow keyboard, what the hell. I tried on 2 computers already, no luck.
Now the keyboard is still working fine but only with the green color
J
vietpl
Synape не обнаруживает мою клавиатуру Black X Widow, какого черта. Я уже пробовал на 2 компьютерах, не повезло.
Теперь клавиатура все еще работает нормально, но только с зеленым цветом


Мне помог тот факт, что я переустановил Windows 10 и обновил ее до последней версии.
J
I was helped by the fact that I reinstalled Windows 10 and updated it to the latest version.
C
mine wont even install yet. since last june it quit responding with a error of mscorlib.dll error
C
heres synapse 2 installed, and then 3 trying to install. I have the latest C++ visual studio installed and also reinstalled win10 over 15 times, with hardware swaps. Can you answer that one? Because my mouse requires drivers to use the DPI "IN GAME" especially when I PLAY FOR MONEY

https://imgur.com/jVQ051A
https://imgur.com/bnKdPQv
W
This thread sums up my whole experience with Razer. No response from support 4 days later. This is basically a how to guide on how to destroy your user base.
C
Yep. I'm going to swap my psu and hopefully I won't get errors with the applications. Someone told me it could be it's dropping voltage from my 850w corsair. Yes it turns off and on fine but has anyone else experienced a psu causing applications to throw errors?
X
firstDeepAquamarine313
I had the same problem, and I think I have a solution.

To start, my problem seems to be that when I close Synapse 3.0 and then try to re-open it using Razer Central, it will not open.

To resolve this, I go through the Windows Task Manager and remove any process that has "razer" in the name. After stopping all of these processes Razer Synapse will finally open.

To Razer: It looks like Synapse 3.0 may not be handling child processes correctly. When Synapse 3.0 closes, these child processes are not closing correctly. This is blocking the Synapse 3.0 process from being created, or blocking Synapse 3.0 GUI from displaying when the process is started.

I closed everything on the task manager and finally after starting razer Synaps it opened
K
Hello to all!
I tried everything written above, but only this helped:
I downloaded the driver and Razer Synapse began to open
http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=1392&nav=0,343,366
M
hi to all
when i download Razer Synapse 2.0 i need to login. after i have loged in i cant open the app. does anyone know how to fix this 😞
B
Same Problem here, with Razer Synapse 2.0.....
If I won't find a fix, I will send the hardware back. I'm a software developer and I tried a few things to make it work :/
I can start Razer Synapse 3, but this version doesn't support my Wolverint Tournament Controller, which is really sad.
S
saboo.tage
Hi everyone, I recently got a new computer and a Blackwidow Chroma v2, but whenever I want to open synapse to configure lighting, I click the application and nothing happens. The only thing that seems to fix it is an uninstall and reinstall, and the problem returns every time i turn my PC on. The Razer Central application is running, mind you, but when I try to open Synapse therefrom, it doesn't work either. Any experience shared would be appreciated. Thanks in advance.


Well, it is 2019, I just bought my mouse and I have the same problem without finding a solution.
Everything just tells me to reinstall but that doesn't work. It never opened in the first place, not the Synapse 3.0 and also not the Synpase 2.0. Considering that I just spend 70 Euro or so on a mouse I would expect the software to work. After reinstalling like 5 times by now the Razer Central by the way also disappeared for unknown reasons so yeah..
B
Silumi
Well, it is 2019, I just bought my mouse and I have the same problem without finding a solution.
Everything just tells me to reinstall but that doesn't work. It never opened in the first place, not the Synapse 3.0 and also not the Synpase 2.0. Considering that I just spend 70 Euro or so on a mouse I would expect the software to work. After reinstalling like 5 times by now the Razer Central by the way also disappeared for unknown reasons so yeah..

Well, I just contacted the support, and wrote what I already tried. Let's see what they answer.

I reinstalled the software, removed all razer related folder and files.
Installed with/without connected controller
Let the software update / don't let the software update
Run in several compatibility modes
Run as Admin and with or without compatibility modes

And of course did a couple of reboots inbetween those actions..
B
Sye_The-Vie
For everyone whose problem relates to software issue, there are so many factors of troubleshooting. It sure can turn out a easy fix or a messy fix; if you are a windows user, try remove all RAZER applications, create a new administrator account and reinstall from it.

Sometimes, purchasing new computer from well known brands like HP or Dell, they always come with pre-install softwares I like to call "patriotic absurd". The softwares they say "will protect your pc" but infact it is for their own brand advertising purposes, which can cause conflict with Synapse. Remove all of them.

As a person who have been working on PCs for years, sometimes the best solution for any software related issues, is to reinstall the OS and start from scratch.


Thanks for the hints. I tried a new administrator account. But it shows the same problem. I don't know if I do a fresh reinstall, since this is my development system, on which I would need to reinstall everything and reconfigure.
B
For everyone with a Razer Wolverine Controller. You don't need Synapse 2.0 or 3.0. Just download "Razer Synapse for Xbox" from the Microsoft store. It runs fine on Windows 10 and you can configure the controller. Razer support helped me in that case.
J
xARACHN1D
You completely forgot the part where it might not be synapse. It might be you having other programs interfering with synapse. SO to your analogy, It would be more like "Oh I have something in the engines intake that I cannot get out. Now I have to replace the motor. And it will actually work"


I've always found the problems surrounding Synapse to be relatively minor and I've never been unable to fix them, and I've never even come close to wiping out my operating system to fix such minor problems. And for what it's worth, I've also never replaced a motor in my car 😉
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