Synapse won't open

Hi! Synapse doesn't work for me. Nothing happens when the program starts. I have 3 Razer products and I can't use Chroma. I can't configure Naga keys. Reinstalling doesn't help.

Yeah, I have tried everything, deinstalled and installed Synapse 3 about 7 times, also reinstalled Synapse 2.
I even tried the method where you have to delete some stuff in the device manager, open up framework while installing and stuff....nothing works.
Synapse 2 doesn't detect the Naga Trinity and Synapse 3 stops working after every restart.

here, take a look at this: https://www.reddit.com/r/razer/comments/7rdkwu/synapse_3_synapse_wont_start/

Since more than half a year the same problem and they're too incompetent to fix it

I think you hit the nail on the head there, Going through the processes and ending the razer ones solved to problem. at least on this start-up day. Oddly when I started shutting it down manually it kept restarting for a while. I had tried to start it several times.

firstDeepAquamarine313
I had the same problem, and I think I have a solution.

To start, my problem seems to be that when I close Synapse 3.0 and then try to re-open it using Razer Central, it will not open.

To resolve this, I go through the Windows Task Manager and remove any process that has "razer" in the name. After stopping all of these processes Razer Synapse will finally open.

To Razer: It looks like Synapse 3.0 may not be handling child processes correctly. When Synapse 3.0 closes, these child processes are not closing correctly. This is blocking the Synapse 3.0 process from being created, or blocking Synapse 3.0 GUI from displaying when the process is started.

My problem happened 'AFTER' i updated the other day. Now no devices show up in Synapse

Also had an issue... Went to Device Manager... Human interface Devices...Right click on Razer...Elite _ Update Driver .. Had to Update 2 of my drivers .. Restarted PC ... Working for now.

Got the same problem with my new chroma v2... and it doesnt seem to be a new problem

same problem.

always cannot start after an update

reinstalled like 20-30times at least

Can you cheack two things first open just synapse 3 exe as admin and fixing autostart windows issue you can find this on ms forum.

si-jie
Tried those already still doesn't work.

You can try also i dont for sure if this help to reinstall motherboard drivers. And if have time and synapse work before you can try old drivers to make sure this not a update issue.

BlackFireDragon
It's quite strange i have this keybord for months and i have no issue with it 😜 Everything work fine and quality the wristrest in middle part is slighty bend but this no issue for me 😜 So first if you want to write something like that make issue i's a desagin problem not yours.

The keyboard itself doesn't have any issues neither does a $5 dollar keyboard when its just being used as a plug and play device. The issues are the software and blatant lie that you can save profiles on-board. I had to install and reinstall the software countless times just to get it working and the lighting profiles can not be saved to the keyboards on-board memory. I bought the keyboard because I love the design and size, much more than the K95 Platinum that I still own, however this keyboard and its software are nowhere near the caliber of Corsairs offering, specially at a $200 price point. One of our editing rigs has a $60 RGB keyboard that we bought off of Amazon because it had same day shipping and that keyboard has USB pass-through and on board memory, which works perfectly with our editing rig which is MacOS based (we use win10 via VirtualBox to set profile lighting).

So my comment is in regards to the software and support or lack thereof from Razer, if you pay $200 for a keyboard, you are buying something that is not just designed to be a vanilla plug and play device, you want feature, bells, whistles and this keyboard falls short, especially when the software is buggy and support is nowhere to be found. Why should the community do Razers job of providing support to the end user? I know I am not being paid by Razer top do their job and neither are you. If you let someone walk all over you they will, so comments like yours that are contradictory to others are of no valuable use. Try to be a little more like Razer and avoid comments that you don't agree with.

Try unplugging the keyboard, opening synapse, then replugging?

1004-A
Same issue here, anyone have fix?
Let me tell you guys what Razer support did to me.

You know their live chat support are from 9-6 right?
So it was 5:58pm and I was still in chat, this tech support guy (I shall not mention his name) kept hinting me to get offline quick (to restart my pc) even thou I've prompted him how do I reconnect to him back as I do not want to address the issue over again to new tech support IF they ever assign me another after 6pm.

Hes like.. Ohoh its ok I will send u an email just reply to that email and u will be reconnected back to me.. Im like cool, guess what? After I restart 6.01pm.. VOLLA! 0 response. Live chat supports are all offline.. This guy who supported me promise a reply gone missing until now, 13 hours later to no avail.. For the past 16 hours I couldnt get my Synapse 3.0 started..

They’ve done a similar thing to me twice, on top of that they’ve promised a resolution to the matter via escalation which invoked the standard “We should have an answer for you within 24-48 hours” needless to say none of the promises were fruitful. They’ve also deleted my post because, in their opinion it was disruptive and incites hate towards Razor, welcome to North Korean censorship. I can only speak for myself and place full blame on myself for buying their products, this truly was and will be that last time. This is the land of competition and it’s heavy in that regard, you need to treat you customers, new or loyal with respect, they’re essentially your food supply.