Synapse won't open | Razer Insider

Synapse won't open

Show first post
This topic has been closed for comments

136 Replies

BlackFireDragon
Userlevel 7
Few people write on forum that when they update windows to 1809 synapse start to work mayby try to update windows ?
If this post help you give a like :stuck_out_tongue_winking_eye:
X
I've been having this issue on and off for several months (or even a year or two, not sure). I updated to Windows version 1809 yesterday. Synapse sat on the "syncing settings from cloud" window for two and a half hours, at which point I restarted my computer. Still no change.
J
Hello, I have a similar problem. I have a razer Basilisk mouse device and in the Synapse3 application it cannot determine it. It happened after the update. I just didn’t try to solve this problem. Razer just doesn’t pay attention to it
1 Attachment
BlackFireDragon
Userlevel 7
Jumperost
Hello, I have a similar problem. I have a razer Basilisk mouse device and in the Synapse3 application it cannot determine it. It happened after the update. I just didn’t try to solve this problem. Razer just doesn’t pay attention to it

You try to reinstall the softwere ? imean wipe everything from razer and install one more time.
If this post help you give a like :stuck_out_tongue_winking_eye:
J
BlackFireDragon
You try to reinstall the softwere ? imean wipe everything from razer and install one more time.

Yes, I tried to do it a million times with the removal of all the drivers by poking the usb slots by reinstalling and restoring that I just did not try and contacted technical support and tried to solve the problem with them, but as I was told, contact microsoft as they release updates for the programs and they could solve this problem
G
Razer.FirePenguin
Hi! I sent both of you a PM. Hit me with a reply if you are still having issues.


I've also have Installing issues with the software (Razer Synapse 3). Please help me. This is my first time having a Razer product. I'm currently using this Deathadder essential right now and i would like to customize my DPI settings since i play fps games like pubg, etc. and i would really appreciate it if I can solve this problem fast. Thanks.
E
so finally .. can some1 help me with this kind of issue ?
im dying install and uninstall and still nothing !
synapse 2 is fine

but synapse 3 cant never open ... idk why ...
A Guy who fell in love with Razer Logo ! Razer Experienced : Razer Lachesis ( 2007 ) Razer ExactMat ( 2007 ) Razer Mamba Wireless ( 2009 ) Razer Goliathus ( 2009 ) Razer Tarantula ( 2009 ) Razer Moray ( 2009 ) Razer Deathadder Elite ( 2018 ) Razer Goliathus Stealth Edition ( 2018 ) Razer Kraken Pro ( 2018 ) Razer Blackwidow Chroma V2 ( 2019 ) Razer Basilisk ( 2019 ) Razer Base Station Chroma ( 2019 )
BlackFireDragon
Userlevel 7
One more thing you can try but it's more a time consuming. Try to remove all softwere drivers from your pc and slowly install one by one cheacking every time if synapse open and work if in some point it run it mean the softwere from other manufacture block it.
If this post help you give a like :stuck_out_tongue_winking_eye:
J
This week i bought huntsman elite, razer hiperflux+ firefly and nari Ultimate and see this soft is the bigger junk i never used.All bugs and problems.I come from fantastic corsair icue and before Logitech with any problema.I return this stuff today or tomorrow.More than 600 eu for junk is too much money.I can't set a simple key toggle too, not start, not boot with Windows 10 x64…Only problems ...
J
never saw a soft so bad in all my live.i´m returning my 3 razer products, they can not be used by this soft. NEVER NEVR BUY RAZER AGAIN. i come from fantastic and excellent corsair icue and Logitech and any problems in a lot of years, Now a nightmare with razer
S
Razer is the best, the personal reason i like it is for the synapse because i can control the LEDs. 🙂
B
Razer.FirePenguin
Hi! I sent both of you a PM. Hit me with a reply if you are still having issues.


When you will release Synapse 3 for macOS. I have keyboard and not working !!! A lot of programmer have same condition too.
J
jajjajaajj what joke blizzard, not work nothing in Windows and you want work in mac, sorry but wait sitting i think
B
JAVIELITE
jajjajaajj what joke blizzard, not work nothing in Windows and you want work in mac, sorry but wait sitting i think

I agree with you javielite, I don't would like to buy razer products anymore both not good in windows and not supported by mac. I will definetelly buy Logitech.
J
of course i already returned my poo razer products wich cost was more tan 600 eur and back my fantastic corsair, which Works fantastic, i never buy any razer again, when they only have marketing .Logitech fantastic too
H
Razer.FirePenguin
Hi! I sent both of you a PM. Hit me with a reply if you are still having issues.
J
Not problem Hussain, i returned that poo razer p`roducts and i´m xtremely happy with my corsair products working fantastic well
B
Razer.FirePenguin
Hi! I sent both of you a PM. Hit me with a reply if you are still having issues.

Is there any fix for Synapse 3 for Mac ?
BlackFireDragon
Userlevel 7
BlizzardBlueQUARTZ852
Is there any fix for Synapse 3 for Mac ?

Synapse 3 is not supported mac os.
If this post help you give a like :stuck_out_tongue_winking_eye:
W
easyBurnishedBrown281
why do you even handle it with PM's !??!?!?!?! post it openly, what kind of support is that?
If there is a solution make it than everyone can see it, because MANY people have that issue and while searching for a solution I found out that this issue has been bothering people FOR MONTHS without any fixes, how incompetent can you be? if it doesn't get fixed right away I will bring my new mouse back to the store and NEVER buy ANY razer product again and I'm a longtime customer spending about 1k€ and also recommending products to others who also bought them, if it's not fixed I will do the opposite and warn them instead

yeh I don't understand why you Pm'd them. im having the same issue, for awhile. and I don't want to wait for a PM. just rather see the solution
V
Razer.FirePenguin
Hi! I sent both of you a PM. Hit me with a reply if you are still having issues.

Just got the new razer blackwidow elite and tried to login to my account with synapse 2.0 and 3.0 and they don't work synapse 2.0 says network not available and synapse 3.0 says oh snap something went wrong try again and i try again and nothing happens again
A
Hey. I have a problem with my Synapse 3. It won't do the wave effect anymore.
I have even tried to install Razer Synapse 2, but it still won't work..
BlackFireDragon
Userlevel 7
venturetechSandDune800
Just got the new razer blackwidow elite and tried to login to my account with synapse 2.0 and 3.0 and they don't work synapse 2.0 says network not available and synapse 3.0 says oh snap something went wrong try again and i try again and nothing happens again

Try to turn off antivirus and firefall and also windows defender then try one more time to log
AK-94
Hey. I have a problem with my Synapse 3. It won't do the wave effect anymore.
I have even tried to install Razer Synapse 2, but it still won't work..

I assume your devices support wave effect ? If yes try things i write abive in this topic.
If this post help you give a like :stuck_out_tongue_winking_eye:
K
Really Razer, why are you making such a crappy products. Your company sucks, many people from all over the world are complaing about Synapse 3 for months now and there is still no FIX. I bought your Tartarus V2 gamepad and I'm in shock that there is still no fix after months! I readed a lot forums and watched a lot of youtube videos about this problem and I'm really shocked that this problem is still going on today! :mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_::mad_:
V
Here the same, my Chroma Keyboard and new Basilisk Mouse aren´t working... Synapse 3.0 doesn´t open.

I can´t use both properly.

https://photos.app.goo.gl/bSbzQ3mP4k1CkoHDA
CookiesCookie settings