Replies posted by ReaperonYT | Razer Insider

Replies posted by ReaperonYT

46 Replies

ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

fronttechMaroon861yeah. a bit of a shame considering that I bought it in America and not planning on returning any time soon 😊 In the first instance I would recommend raising a ticket on the mysupport.razer.com website and see what they recommend.

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

fronttechMaroon861guys, I bought the firefly v2 and now my lancehead is not working properly, works fine on my old razer mat ... what to do ? Please read back through this thread, it covers a majority of information and advise given to others

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

NaymareHey guys! I just received my Firefly V2. I tested it with a Naga Chroma and I am having the same tracking issues. The mouse works perfectly fine with my Vespula and Goliathus. Tried to adjust the lift-off range but did not help at all. I updated Synapse but the Firefly V2 is still not listed for mouse calibration. Not sure if they will be able to make it work with a laser mouse or if its just better to return the pad :/ After many days/weeks/months of testing/troubleshooting, and a lot of back n forth, there has been nothing that has made it work for mine. unless they change the design or bring out a cloth version there I can only recommend that you return it for a full refund. it simply not compatible with mice that have Laser sensors.

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

Anyone had anything further on their support request. They have now come back to me with an RMA to have it replaced, I think I may have the same issue. but I'm going to give it a try.

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

roadPewterBluesharp654Second round : Sadly that's too complicated for me to do so because I don't have a second computer and I'm not going to visit a friend just for that. Also I don't have a decent smartphone to record a video in a quality good enough to clearly see what's happening on my monitor... I guess I'm just going to wait for a fix or go back to the previous Firefly, that's meh. I hope you replied to that advising that, that wasn't feasible. especially as the issue isn't the mouse. Don't give up. thanks

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

roadPewterBluesharp654At the moment from the Razer Support : Basically, they're more focused on my mouse than my actual mousepad :eek_: I'm guessing they are trying to suggest that the issue couldn't ever be the mouse mat... :rolleyes:

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

roadPewterBluesharp654Ticket sent, I hope they're going to fix this because this mousepad is really good visually though it's unplayable with my actual mouse and I only want to use my Naga for RPGs :slightly_sad: Thanks for that, hoping that they will be able to come to some resolution. Please keep this thread updated with anything they suggest is a resolution. just an FYI they will ask you to go through fault finding, just need to go through the motions at the moment. I've actually responded on my support request asking them to escalate, so we'll see how it goes.

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

autoinsightZaffre756I'm hoping this means that the Mamba TE is just too good? I don't really know a lot about the world of mouse sensors. If they offer a Firefly V2 cloth edition that should clear it up as the mouse is still perfect on cloth mats. Yes, mine too, the wife had the Kubuto, now has the Goliathus Chroma, so I'm currently using that on mine to create a Firefly V2 Kubuto hybrid, until they come to some solution.

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

autoinsightZaffre756Another response later and it seems that the Razer Mamba Tournament Edition sensor is too sensitive and cannot track the Firefly V2 surface properly. I'm hoping this means that the Mamba TE is just too good? I don't really know a lot about the world of mouse sensors. If they offer a Firefly V2 cloth edition that should clear it up as the mouse is still perfect on cloth mats. I am asking what type of compensation they can offer as I'm definitely stuck with the mouse I've had for years and I'm just outside the return window for the Firefly V2 Thanks for this, my support request is still open on this issue and this is helping. :-)

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

roadPewterBluesharp654Hey guys, I've also bought a Firefly V.2 recently and it appears that my issue is the same but with a Razer Naga Chroma (not the Epic one). As mentionned above, it's mostly noticeable while slowly moving the cursor. Adjusting the calibration doesn't do anything by the way, I've tried with the default calibration and the previous Firefly Hard Edition configuration but nothing really change. Maybe it's just because the Firefly V.2 Calibration is not implemented yet amongst the others pads ? BTW I have absolutely no issue while using both previous Firefly Hard and Cloth edition with my Naga Chroma. Hi there, could you please raise a support request via https://mysupport.razer.com/ the more noise that we can make on this, the better. As all of their advertising and box art shows that this mat works with both Laser and Optical, but clearly there is an issue. investigating this would appear that Razer have made the mat thinner and the Chroma light bars may be causin

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

autoinsightZaffre756I did finally receive a response. After going back and forth with them including me actually sending video evidence, they have concluded that their is an issue with compatibility between the mouse sensor and mouse surface. That is all they are offering and have requested that the case be closed as "resolved." I am not even sure I can return the mat at this point so I guess it's just RGB bling for the desktop or I need to buy a new mouse? Needless to say I'm not 100% enthralled with the result... Ha that quite comical tbh.. I've been telling them that all along, due to own investigations. I had the same back n forth so far They can't actually just leave it there as you have bought something that is not fit for purpose. And they have to supply you with a solution. Not just close the support request. It quite clearly states on the product info. The surface of the Razer Firefly V2 is calibrated for all mouse sensors and lab tested to ensure pixel-precise tracking

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

autoinsightZaffre756Has anyone heard anything yet? I am still waiting for a response to my submittal. I've had a response, to test settings etc. if you have a support ref, log in and keep chasing them

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

autoinsightZaffre756Has anyone heard anything yet? I am still waiting for a response to my submittal. Have you had an email to acknowledge, and a support ref number?

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

autoinsightZaffre756Thank you! I submitted a case just now and will keep you posted. No worries. :-)

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

autoinsightZaffre756I am having the same issue with a Mamba TE and Firefly V2. It is hard to notice when moving the mouse around quickly but when you move slowly the jitter is very noticeable. Or Raise a support query directly via https://mysupport.razer.com/app/email_us

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

autoinsightZaffre756I am having the same issue with a Mamba TE and Firefly V2. It is hard to notice when moving the mouse around quickly but when you move slowly the jitter is very noticeable. Please see the below message from one of the support team that is dealing with mine and others having the same problem Razer.SpeedCr0ssHello! I appreciate the thread. Sorry to hear about your mouse and mouse mat's concern. Please send me a PM together with your device serial number. Let's continue from there.

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

Please see the below message from one of the support team that is dealing with mine and others having the same problem Razer.SpeedCr0ssHello! I appreciate the thread. Sorry to hear about your mouse and mouse mat's concern. Please send me a PM together with your device serial number. Let's continue from there.

33
ReaperonYT
4 years ago
N
NakigitsunetheFOX
posted in Audio

Hammerhead BT Logo light doesnt turn off

I'm pretty sure my Hammerhead BT's light pulse green on and off. and then pulse red when they are needing charge Until I turn them off completely (holding down the middle button) and then no lights come on.

2
ReaperonYT
4 years ago
A
As3as5in
posted in Razer Support

Mamba Tournament Edition + Firefly V2

If you are still having an issues, please go to the following thread /mamba-te-stuttering-on-the-firefly-v2-mousemat.53838/

3
Razer.Speedcr0ss
4 years ago
G
Gr00vyAstronaut
posted in Razer Support

Razer naga epic chroma wont sync with my firefly mouse pad

If you're still having an issues please, go to the following Thread /mamba-te-stuttering-on-the-firefly-v2-mousemat.53838/

2
Razer.Speedcr0ss
4 years ago
A
As3as5in
posted in Razer Support

Mamba Tournament Edition + Firefly V2

As3as5inI've recently got a Firefly V2 mousemat to use with my Mamba Tournament Edition mouse I already have, however when I'm trying to move my mouse, the cursor is not moving well, it keeps sticking or not moving. Does the mouse sensor need cleaned or is there anything else I should do? I'm also having the same issue.

3
Razer.Speedcr0ss
4 years ago
B
bibila
posted in Razer Chroma RGB

Chroma=ON PC=OFF

you may need to turn a setting on in your BIOS to make the USB always on. google you motherboard model and USB always on.

3
ReaperonYT
5 years ago
B
bibila
posted in Razer Chroma RGB

Chroma=ON PC=OFF

What happens if you press a key or mouse button once the PC it turned off? On my PC my keyboard and mouse start to do their default lighting profile I then either have to take out/in the USB to stop it.

3
ReaperonYT
5 years ago
audigy1
audigy1
posted in General Discussion

3440x1440 Wallpapers

You could always take the largest image and then resize using a image editor... that's what I normally do for my dual widescreen setup.

5
A
5 years ago
ReaperonYT
ReaperonYT
posted in Razer Cortex

Razer Cortex Mobile P2P games

OK it must have been a place holder as it's been replaced with Injustice 2.

2
kennethyha
5 years ago

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