Replies posted by Razer.Xenon | Razer Insider

Replies posted by Razer.Xenon

962 Replies

E
EEZI_E
posted in Razer Support

I lost my 7.1 Surround Sound Activation code

Don't worry! If you're still eligible, I can submit a code generation ticket on your behalf. Please fill out the following: 1. Full Name: 2. Email Address: 3. Mobile Number: 4. Proof of Purchase: (can be uploaded on Google Drive) Product Details Product Name: Serial number: Product number: *Thread locked to curb the conversation to PMs.

1
R
2 years ago
T
Tibbar9
posted in Razer Support

razor nori headset keeps disconecting,

Have you checked if the issue remains without Synapse in the background? Fix the issue by following the steps from this page. If the problem persists, send me the serial number of your device via PM. I can use that to verify its model and look for other possible solutions. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
B
bizDarkMossGreen032
posted in Razer Support

[Kiyo Pro] Is there anyone to success to update the new firmware?

I'd like to see what's happening when you try to update its firmware. Can you send me a screenshot or a short video clip? In any case, PM me the serial number of your device so I can verify its model and point you in the right direction. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
X
xCronex09
posted in Razer Support

Razer nari essential lost dongle.

We do deliver in Romania since it's a part of our shipping network. However, we currently do not have any available Nari wireless dongle for the time being. That said, I can still submit a ticket request for a replacement dongle and try to request them in other regions that have them. I can't guarantee anything, but if you would like to proceed, PM me the serial number of your device along with your mailing address so we can get it started. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
Silverun
SilverunInsider Mini
posted in Razer Support

Razer AppEngine don't work

Which app did you install? Can you send me a screenshot of it or provide me the link where you've downloaded it? I'd also appreciate it if you can send me a screenshot of your MSINFO32 via PM so I can check for a possible compatibility issue and for me to take a closer look at your system. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
P
Prizrak745
posted in Razer Support

need help with setup and some other stuff

Did you already register your headset on Synapse? If not, then register it first by following this guide. After that, you can try again. You can use this guide on how to activate the 7.1 Surround Sound. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
O
Overtime_ITM
posted in Razer Support

Basilisk X Hyperspeed

That's a great idea. Considering that there's a lot of lefties that would also love to have this. Feel free to share this here, along with your other thoughts and suggestions. Should you have any other concerns, don't hesitate to send me a message. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
M
MangoTangobizweb447
posted in Razer Support

Need help with lost activation code

Can you send me a photo of the scratch code? I want to have a look at it. If you're still eligible, I can submit a code generation ticket on your behalf. Please fill out the following: 1. Full Name: 2. Email Address: 3. Mobile Number: 4. Proof of Purchase: (can be uploaded on Google Drive) Product Details Product Name: Serial number: Product number: *Thread locked to curb the conversation to PMs.

1
R
2 years ago
R
Rose-de-Noir
posted in Razer Support

The battery of Razer Blade 15 Studio Edition 2019 that became hot and enlarged.

Although we do not ship out internal replacement parts for our systems, I can submit a repair ticket on your behalf. PM me the serial number of your laptop and a copy of its proof of purchase so I can validate its warranty. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
S
Se73NBrosWorkeR
posted in Razer Support

Default THX game mode spatial direction / position is broken in synapse3

Have you tried recalibrating its audio settings or reset it to its default settings? If the issue remains apparent, please send me the serial number of your headset and gather your Synapse logs by following this guide. You can upload the files on Google drive and send me the sharable link via PM. Here's how to find the shareable link for the files: 1. Open a file in Google Docs, Sheets, or Slides. In the top right corner, click Share. 2. Click "Get shareable link" in the top right of the "Share with others" box. 3. To choose whether a person can view, comment, or edit the file, click the Down arrow next to the "Anyone with the link." down arrow icon. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
E
edward0o
posted in Razer Support

Razer Blade 17 11th gen questions

Yes, the Razer Blade 17 with Intel Core i9 11th Gen CPU has options for FHD, QHD, and UHD display panel up to 360hz refresh rate. Since the device is supported by NVIDIA® GeForce® RTX 3080, then it already has the Nvidia Optimus. Should you have any other concerns, feel free to send me a message. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
L
linkbestOceanGreen240
posted in Razer Support

Razer Blade 15 - 2018 - POST-Repair Function Loss

Were the repairs done by a third-party shop? For now, please send me the crash, dump, and BSOD logs of your PC. You can follow the steps on this page to gather them and sent them to me via PM. In any case, I can submit a repair ticket on your behalf. PM me the serial number of your laptop along with a copy of its proof of purchase so I can validate its warranty. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
E
Egehan4040
posted in Razer Support

Ornata Chroma Audio Visualizer Doesn't Work

Where did you download the app? Also, are you logged in on Synapse when you tried the audio visualizer? PM me the serial number of your keyboard. I can use that to verify its model and check its specifications. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
E
everAzureWebColorpark073
posted in Razer Support

RAZER Blade 15 Base 2018 Completely Dead/No boot

Does the LED indicator still light up when you try to power it on? Can you send me a short clip of what's happening so I can properly grasp the situation? For now, let's isolate the issue by following the steps on this link. In any case, we do offer repair service even for out-of-warranty devices. Should you want to give it a try, PM me the serial number of your laptop along with your mailing address so we can get the ticket started. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
V
vFunBun
posted in Razer Support

My Razer Siren Mini Stand Won't Come Off

Is this your first time removing the mic on its regular stand? Anyways, you can refer to this link on how to assemble/disassemble the device. Should you have any other concerns, don't hesitate to send me a PM. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
F
Federalicus
posted in Razer Support

7.1 surround sound code lost

@Federalicus Don't worry about it. You can leave it like that. In any case, don't hesitate to send me a message if you have any other concerns. @FaluRedbestGARNET254, I can try to check it for you. Can you send me a picture of the scratch card? If you're still eligible, I can submit a code generation ticket on your behalf. Please fill out the following: 1. Full Name: 2. Email Address: 3. Mobile Number: 4. Proof of Purchase: (can be uploaded on Google Drive) Product Details Product Name: Serial number: Product number: *Thread locked to curb the conversation to PMs.

3
R
2 years ago
O
OPALFireEngineRedcool628
posted in Razer Support

Razer 7.1 Surround sound driver not installing.

Let's try to fix this by following the steps from this thread. If the issue persists, send me your Synapse logs by following this guide. You can upload the files on Google Drive and send me the sharable link via PM. Here's how to find the shareable link for the files: 1. Open a file in Google Docs, Sheets, or Slides. In the top right corner, click Share. 2. Click "Get shareable link" in the top right of the "Share with others" box. 3. To choose whether a person can view, comment, or edit the file, click the Down arrow next to the "Anyone with the link." down arrow icon. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
L
larrylwill
posted in Razer Support

Razer Nari Ultimate for Xbox One

Does the buzzing sound only occur only on Warzone, or its also on all others games? For now, isolate the issue by following the steps from this page. If the problem persists, send me the serial number of your headset and a copy of its proof of purchase. I can use that to verify the model of the device, its warranty status and look into other possible solutions. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
1
102030F26700229
posted in Razer Support

Razer Kraken Kitty Headset dis- and reconnects

Appreciate your sharing all the troubleshooting steps that you've done. Since the headset worked on a different PC, let's try to isolate the issue by following the steps on this page. But if the problem persists, PM me the serial number of your headset along with a screenshot of your MSINFO32. I can use those to verify the model of your heads, take a closer look at your system and look for other possible solutions. *Thread locked to curb the conversation to PMs.

2
R
2 years ago
H
Hyou__
posted in Razer Support

Razer Deathadder Essential

The default polling rate of the wired mice is typically set to 1000Hz. But far as I know, the DeathAdder Essential only supports 500 and 1000Hz. Are you experiencing any issues when using the higher polling rates prompting you to switch to 125Hz? *Thread locked to curb the conversation to PMs.

2
R
2 years ago
K
kampyjoe
posted in Razer Support

First Naga Trinity

Can you send me the link to the video that you've watched? For now, please perform a clean reinstallation of your Synapse by following the steps on this page. Then, try assigning macros again. You can use this page as a reference. If the issue persists, PM me the serial number of your device along with your Synapse logs. You can gather them by following this guide. You can upload them on Google Drive and send me the sharable link. Here's how to find the shareable link for the files. 1. Open a file in Google Docs, Sheets, or Slides. In the top right corner, click Share. 2. Click "Get shareable link" in the top right of the "Share with others" box. 3. To choose whether a person can view, comment, or edit the file, click the Down arrow next to the "Anyone with the link." down arrow icon. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
P
PM2042C02903337
posted in Razer Support

APP CONTROL WOLVERINE

Which platform are you using the controller? Can you send me a short video clip of the issue? That way, I can properly grasp the situation and advice you accordingly. I'd also appreciate it if you can send me the serial number of your device via PM so I can verify its model and check its specifications. Let's pick it up from there. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
L
Lloydicrous
posted in Razer Support

DeathAdder V2 Mini can't recognize by Synapse 3

Do you mind sharing your ticket number so I can review your case and maybe give them a heads-up? Anyways, do note that Synapse 3 is only compatible with Windows 10 64-bit machines. You can check out this link for more info about Synapse 3. Should you have any other concerns, don't hesitate to reach out to me. *Thread locked to curb the conversation to PMs.

1
R
2 years ago
I
Iceman1601
posted in Razer Support

headsets disconnecting and reconnecting

Does the headset still gets detected in the Device Manager? Let's try to isolate the problem by following the steps on this link. If the issue persists, PM me the serial number of your headset. I can use that to verify its model and look for other possible solutions. *Thread locked to curb the conversation to PMs.

2
R
2 years ago
B
Bulbasaurrrrr
posted in Razer Support

Razer Orochi V2 / Synapse Causing Alt-Tab to not function

Does it behave the same without Synapse in the background? For now, let’s uninstall the mouse drivers by doing the following steps on this page. PM me the serial number of your mouse if the problem persists. I can use that to verify its model and advice you accordingly. *Thread locked to curb the conversation to PMs.

1
R
2 years ago

Badges

View More
CookiesCookie settings