Replies posted by Fenix_86 | Razer Insider

Replies posted by Fenix_86

54 Replies

nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

20231207 update does not work too. All the same. Drivers seems generic driver. Sound and microphone is garbage. In my case the update gave me back thx 7.1 I have it through the Razer 7.1 Surround Sound app but when I put this at the output I do not have access to the equalizer since now the sypnase app forces me to output "game" if I do this I have stereo headphones with thx... unfortunate about the razer support

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

There are some obvious and persisting issues with the recent major changes to the drivers and Synapse. I can understand that errors and bugs can happen but I want them addressed correctly and fixed soonest.    I am using Razer equipment for years by now and several headsets for the past 10 years. I’m not going to get a new headset that was working great just until this update and had “built-in” THX support what was the selling point back then.   I hope they get this fixed soon or revert to the state before...and next time check compatibility more thoroughly before making such a major change. If this is not resolved I dont see how I could trust Razer going forward so will look into a competitor instead. I’m not going to pay for THX app if I am already eligeble to use it on my Kraken Ultimate. I don't think they are going to fix anything else, there is a list, as I already said, with the headphones that have sypnase 3 support. I don't know if yours are on that list or not... I contacted

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Could we ask for some Razer Support member addressing this in any way? I have asked them about my Kraken Tournaments since in their updated list that I attached in the previous message where they say "systems with support for Razer Sypnase without the need to go to a paid app" my Kraken Tournaments no longer appear, only the new models appear... .and that the configuration that they offered for my device only received stereo audio... they have not answered me directly, I sent the message 3 days ago and they normally answer me from one day to the next, here they have not answered me so I don't know what do

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

It's incredible, before they DID come with THX sound and now they don't, you have to buy the application. As they were saying, it's a Razer strategy to make us pay more. You are wrong, I am not going to buy the separate application, I am not going to pay anything from Razer again. Not only does the sound have worse quality, I also have sound shocks that leave me deaf. All this didn't happen before. They leave us with sound quality identical to €10 headphones so that now we pay more. I was clear that my next helmets were going to be Razer. but seeing all this, I don't want to know anything about Razer.   There are sites where they sell these headphones advertising THX and 7.1, should they be reported for false advertising? Should we report Razer for deceiving us? I think the only way you can know if the additional payment program fixes the problems is by downloading it and trying it since the app has a 15-day trial... in my case I fixed 7.1 since taking the game option like them They r

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

I have the Razer Kraken Ultimate headphones and up until just a few weeks ago, it was working fine.  Now all at once I have no audio at all.  My computer indicates that there is no audio device installed.  I reinstalled a clean copy of Razer Synapse, and it doesn’t even acknowledge that I have the Razer Kraken Ultimate headphones.  What in the world is going on?  The headphones are just a little over a year old, and they weren’t cheap.  I have run through as many of the troubleshooting links as I can find, and nothing seems to be helping.  I need some help with this. Browsing the Razer website I have found an updated list with the headphones that are used with the Razer Sypnase without using an additional purchase and in my case Kraken Tournament no longer appears on that list just as their Kraken Ultimate headphones do not appear either... The list It is official because the date is updated as you can see above but I have contacted Razer support to find out more about this since unti

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

I have the Razer Kraken Ultimate headphones and up until just a few weeks ago, it was working fine.  Now all at once I have no audio at all.  My computer indicates that there is no audio device installed.  I reinstalled a clean copy of Razer Synapse, and it doesn’t even acknowledge that I have the Razer Kraken Ultimate headphones.  What in the world is going on?  The headphones are just a little over a year old, and they weren’t cheap.  I have run through as many of the troubleshooting links as I can find, and nothing seems to be helping.  I need some help with this. Not even in Windows sounds do you see any output from your headphones? I mean by right clicking / sounds / playback?

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

After yesterday's update I had to reinstall everything again... it already worked well because it had 7.1, especially since before putting on sounds, Game, as they ask, had stereo audio... after yesterday's update where they said that the thx option would appear again as before, apart from not appearing, the 7.1 audio or anything in my headphones did not work, after reinstalling it and downloading the 7.1 again it worked as it had before... but the best way it worked for me is with the thx spatial paid application that is paid... definitely as soon as I can I will change my headphones I am very tired of sypnase and its updates

118
R
1 month ago
O
odahviing1905Insider Mini
posted in Razer Synapse

Razer Synapse not updating to 20231107

I did as you said and deleted it from everywhere and now it won't install or open. My kraken tournament device works again: I updated to this latest version and saw that it did not work nor did the remote respond well despite having the LED on, so I was decisive. Uninstall razer sypnase, uninstall everything on my razer pc both windows registry files, appdata, x86 and normal program files and restart my pc. After this I reinstalled sypnase 3 with this latest update and restarted again, I entered sypnase 3 and saw that the led command responded to having thx or not (green LED on and off) now there is no output on the Windows speaker as before thx audio and I configured it in game, which is how the update text was, the thx worked but not my 7.1 sound from my headphones... I went into the configuration of my razer game sound and saw that it only let me configure them in STEREO mode... I looked for some kind of tutorial that could solve only 7.1 on Razer devices and I found a vide

18
Fenix_86
6 months ago
O
odahviing1905Insider Mini
posted in Razer Synapse

Razer Synapse not updating to 20231107

My kraken tournament device works again: I updated to this latest version and saw that it did not work nor did the remote respond well despite having the LED on, so I was decisive. Uninstall razer sypnase, uninstall everything on my razer pc both windows registry files, appdata, x86 and normal program files and restart my pc. After this I reinstalled sypnase 3 with this latest update and restarted again, I entered sypnase 3 and saw that the led command responded to having thx or not (green LED on and off) now there is no output on the Windows speaker as before thx audio and I configured it in game, which is how the update text was, the thx worked but not my 7.1 sound from my headphones... I went into the configuration of my razer game sound and saw that it only let me configure them in STEREO mode... I looked for some kind of tutorial that could solve only 7.1 on Razer devices and I found a video on YouTube from two years ago... and I solved it. As? You have to download a typ

18
Fenix_86
6 months ago
O
odahviing1905Insider Mini
posted in Razer Synapse

Razer Synapse not updating to 20231107

My kraken tournament device works again:I updated to this latest version and saw that it did not work nor did the remote respond well despite having the LED on, so I was decisive.Uninstall razer sypnase, uninstall everything on my razer pc both windows registry files, appdata, x86 and normal program files and restart my pc. After this I reinstalled sypnase 3 with this latest update and restarted again, I entered sypnase 3 and saw that the led command responded to having thx or not (green LED on and off) now there is no output on the Windows speaker as before thx audio and I configured it in game, which is how the update text was, the thx worked but not my 7.1 sound from my headphones... I went into the configuration of my razer game sound and saw that it only let me configure them in STEREO mode... I looked for some kind of tutorial that could solve only 7.1 on Razer devices and I found a video on YouTube from two years ago... and I solved it. As?You have to download a type of driver t

18
Fenix_86
6 months ago
AZeroEight
AZeroEightInsider Mini
asked in Razer Synapse

Download previous version of Synapse 3

My kraken tournament device works again I updated to this latest version and saw that it did not work nor did the remote respond well despite having the LED on, so I was decisive. Uninstall razer sypnase, uninstall everything on my razer pc both windows registry files, appdata, x86 and normal program files and restart my pc. After this I reinstalled sypnase 3 with this latest update and restarted again, I entered sypnase 3 and saw that the led command responded to having thx or not (green LED on and off) now there is no output on the Windows speaker as before thx audio and I configured it in game, which is how the update text was, the thx worked but not my 7.1 sound from my headphones... I went into the configuration of my razer game sound and saw that it only let me configure them in STEREO mode... I looked for some kind of tutorial that could solve only 7.1 on Razer devices and I found a video on YouTube from two years ago... and I solved it. As? You have to download a type o

51
K
4 months ago
AZeroEight
AZeroEightInsider Mini
asked in Razer Synapse

Download previous version of Synapse 3

My kraken tournament device works againI updated to this latest version and saw that it did not work nor did the remote respond well despite having the LED on, so I was decisive.Uninstall razer sypnase, uninstall everything on my razer pc both windows registry files, appdata, x86 and normal program files and restart my pc. After this I reinstalled sypnase 3 with this latest update and restarted again, I entered sypnase 3 and saw that the led command responded to having thx or not (green LED on and off) now there is no output on the Windows speaker as before thx audio and I configured it in game, which is how the update text was, the thx worked but not my 7.1 sound from my headphones... I went into the configuration of my razer game sound and saw that it only let me configure them in STEREO mode... I looked for some kind of tutorial that could solve only 7.1 on Razer devices and I found a video on YouTube from two years ago... and I solved it. As?You have to download a type of driver th

51
K
4 months ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

***THIS IS COPIED FROM ANOTHER THREAD FROM SOMEONE WHO RECEIVED THIS SUPPORT RESPONSE****"We're aware of the THX Spatial Audio issues post-Synapse update and sincerely apologize for any frustration and inconvenience caused. Rest assured; we are working on a fix that will start rolling by Nov 16th PST. We're committed to resolving this and upholding the high-quality experience you expect from Razer. We will provide regular updates on our progress on this post until this issue is fully resolved.We are reevaluating our software update processes in the meantime. Your patience is appreciated as we work to restore your continued trust in Razer."I don't understand how it can take so long to fix this problem, it's very frustrating, would it be so difficult to delete the updates and go back to the one we had and it worked well? I also haven't understood for a long time why this software has so many updates, if something works well, why touch it...

118
R
1 month ago
AZeroEight
AZeroEightInsider Mini
asked in Razer Synapse

Download previous version of Synapse 3

 i buy it because my father work as an acoustics engineer , he makes a comparison between different headset output and different headset driver sounds along with enhancements like  DTS sound, Dolby Atoms for his work, but the sound for me was way better with Thx spatial-synapse sound device, the new one THX spatial sound output was so bad and annoying, i hope they fix it fast  So when are they gona fix this problem. Its unbelievable that razer launch update that f*cks everyone. It was my mistake to buy razer   I continue using the trial version of thx audio, it is the only thing that fixes the problem... if after that time there is still no solution, unfortunately I will switch to another brand i bought the app once i got the headset Kraken tournament edition but i disable the app as the sound was not good as thx spatial synapse sound device, it was way better than the output if

51
K
4 months ago
AZeroEight
AZeroEightInsider Mini
asked in Razer Synapse

Download previous version of Synapse 3

So when are they gona fix this problem. Its unbelievable that razer launch update that f*cks everyone. It was my mistake to buy razer   I continue using the trial version of thx audio, it is the only thing that fixes the problem... if after that time there is still no solution, unfortunately I will switch to another brand i bought the app once i got the headset Kraken tournament edition but i disable the app as the sound was not good as thx spatial synapse sound device, it was way better than the output if i change my sound device to thx spatial i hope they fix this problem soon. did you buy the program? because? I did not use this Razer program before since with sypnase 3 it worked perfectly... the problem came from its update, since then I have been using that app and in trial mode without purchasing it... I have been using that technology for two years free, now I'm not going to pay for it, if when time passes they haven't fixed it I'll buy others but

51
K
4 months ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Not just you Kraken lads, us Sharks lost THX as well. I think that all the headphones that have this technology have failed because I am in more threads of people with different models and they all fail and I read the same thing over and over again but what really seems bad to me is that Razer seems to do everything; Someone from support looking at the number of threads with the same topic both here and on reddit and no one says anything? It's a bit strange... and then the fix I think will not be something so difficult that they will revert the update from there to the previous version until they polish this and it works perfectly... it seems to waste people's time... I use while thx spacial audio which has a 15 day trial and that's how it works for me but after those 15 days I do see that This remains the same, I will have to switch to another brand... it's not that I'm very excited because I was happy with these headphones but I paid for 7.1 headphones with thx not for stereo headph

118
R
1 month ago
AZeroEight
AZeroEightInsider Mini
asked in Razer Synapse

Download previous version of Synapse 3

So when are they gona fix this problem. Its unbelievable that razer launch update that f*cks everyone. It was my mistake to buy razer   I continue using the trial version of thx audio, it is the only thing that fixes the problem... if after that time there is still no solution, unfortunately I will switch to another brand

51
K
4 months ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

I have the same problem as you and the Razer team is asking me for information and I've now gotten into the technical side of things. Let's see if you can solve the problem.Sorry for my bad English, I used Google translategreetings giGa I also use Google Translate, don't worry, but if the problem comes from the sypnase update, the worst thing is that we've had this problem for many days and without Razer talking about it at all

118
R
1 month ago
AZeroEight
AZeroEightInsider Mini
asked in Razer Synapse

Download previous version of Synapse 3

You no longer need a “THX Spatial Audio” Device - you simply select your standard audio device like “Kraken V3 Pro” and switch between THX or stereo in Synapse 3. The Driver taking care of is an “Audio enhancement” in the Windows settings. The driver is broken, though and gives you terrible sound. Here is a screenshot from Windows 11:   I ended up disabling the Audio enhancements for the time being, thus having plain stereo which will bypass THX, EQ, Bass boost, etc. on the Razer Synapse but you still can enable Haptics from it. But I think it reverts back on reboot. By disabling the Audio Enhancer the Nari Ultimate started working again but sadly no bass like its in mono or something weird af maybe when razer will get a mass charge for delivering faulty devices maybe when people start asking refunds they might fix it! :D This option does not appear in Windows 10

51
K
4 months ago
AZeroEight
AZeroEightInsider Mini
asked in Razer Synapse

Download previous version of Synapse 3

FOR PEOPLE WHO WAIT WHILE THEY GET AN UPDATE. You can download the thx spatial audio app, it is a paid application but it has a 15-day free trial, with this application the thx spatial option will appear again in the Windows speaker and once you go to Right click on the speaker / sounds / it will appear again in the thx sypnase set so you can also configure 7.1 I have it like this and although I don't have an LED signal on my Kraken Tournament controller it works for me since this app brings the trial version of the helicopters that are no longer available in sypnase in addition to the point in the middle with the speakers around it that also removed from sypnase. I REPEAT. It has a 15-day trial, installs quickly and configures in a minute   I understand your good intentions but don’t try and bypass these issues since it may give devs a more laid back approach to fix bugs.   #savethx There are thousands of people

51
K
4 months ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

a melhor coisa que você faz, eu vou esperar esse fone de ouvido quebrar para que eu possa comprar outra marca mais quebrado do que já está? Eu comprei fones de ouvido 7.1 com thx 2 anos atrás e agora por causa de seu software de lixo eu tenho fones de ouvido estéreo ... demorou 4 dias para uma atualização, eles liberam e o problema continua o mesmo... Eles não verificam seus patches antes de liberá-los? É uma marca cara para esses problemas acontecerem... No dia em que eu tinha problemas com o Icue e o suporte de iluminação da placa-mãe Asus, eles corrigiram o problema em 24 horas... O meu ainda é novo, tem apenas um ano, o seu está nas últimas pernas, compre outro e seja feliz, estou pensando seriamente em vender este e comprar outro de outra marca porque então você não pode usar um fone de ouvido não-7.1 that is old for two years?? hahahaha what a nonsense... it still works like the first day if it doesn't work well it's because of the rubbish of sypnase I

118
R
1 month ago
S
SpectralpooInsider Mini
asked in Audio

THX Spatial Audio not working after update

There is a new update that I show in the screenshot, in my case it has not fixed anything, I even tried to uninstall it again and reinstall it, no problem, I had to put the thx spatial audio program back in, which I still have with my trial version but it just got me There are 12 days left, this is the only way that works for me... those days are exhausted and I will go to other headphones from another brand.... Corsair has models that accept Dolby Atmos sound, which also sounds very good and Icue works much better since it I use it for all the lighting on my PC... I'm not going to pay for a program even if it costs half the price when I've had free thx for two years…

14
Fenix_86
6 months ago
O
odahviing1905Insider Mini
posted in Razer Synapse

Razer Synapse not updating to 20231107

There is a new update that I show in the screenshot, in my case it has not fixed anything, I even tried to uninstall it again and reinstall it, no problem, I had to put the thx spatial audio program back in, which I still have with my trial version but it just got me There are 12 days left, this is the only way that works for me... those days are exhausted and I will go to other headphones from another brand.... Corsair has models that accept Dolby Atmos sound, which also sounds very good and Icue works much better since it I use it for all the lighting on my PC... I'm not going to pay for a program even if it costs half the price when I've had free thx for two years. 

18
Fenix_86
6 months ago
S
SpectralpooInsider Mini
asked in Audio

THX Spatial Audio not working after update

There is a new update that I show in the screenshot, in my case it has not fixed anything, I even tried to uninstall it again and reinstall it, no problem, I had to put the thx spatial audio program back in, which I still have with my trial version but it just got me There are 12 days left, this is the only way that works for me... those days are exhausted and I will go to other headphones from another brand.... Corsair has models that accept Dolby Atmos sound, which also sounds very good and Icue works much better since it I use it for all the lighting on my PC... I'm not going to pay for a program even if it costs half the price when I've had free thx for two years… 

14
Fenix_86
6 months ago
Fenix_86
Fenix_86Insider Mini
asked in Razer Support

thx razer kraken tournament

There is a new update that I show in the screenshot, in my case it has not fixed anything, I even tried to uninstall it again and reinstall it, no problem, I had to put the thx spatial audio program back in, which I still have with my trial version but it just got me There are 12 days left, this is the only way that works for me... those days are exhausted and I will go to other headphones from another brand.... Corsair has models that accept Dolby Atmos sound, which also sounds very good and Icue works much better since it I use it for all the lighting on my PC... I'm not going to pay for a program even if it costs half the price when I've had free thx for two years…  

20
Fenix_86
6 months ago

Badges

View More
CookiesCookie settings