Replies posted by Razer.Winteryang | Razer Insider

Replies posted by Razer.Winteryang

20 Replies

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Zero-Divide
posted in Razer Support

Razer Huntsman elite lag (Not working)

Hello there! We sent you a PM to help you out. We hope to hear from you soon!

10
H
5 years ago
Z
Zero-Divide
posted in Razer Support

Razer Huntsman elite lag (Not working)

ShOcKeR87Mine is messed up bad too. I can’t even use it right now. The lights lag very bad and when I type it just makes a lot of the same letter and lags horribly. I’ve uninstalled and reinstalled, tried repairing, and restarted numerous times? What else can I do? Seriously about to return it. Hey @ShOcKeR87, have you tried switching ports? Do you get the same result? Please send over the serial number of the keyboard via PM so we can further check on this.

10
H
5 years ago
Z
Zero-Divide
posted in Razer Support

Razer Huntsman elite lag (Not working)

TsanchI'm having the same issue. Have no clue why this is happening. I got this keyboard a week ago and loved it but now I'm very frustrated Hey there, allow us to look into this. Just to verify, was the problem present straight-of-the-box, yes?

10
H
5 years ago
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Zero-Divide
posted in Razer Support

Razer Huntsman elite lag (Not working)

TsanchNo. It worked fine for 3 days. It works fine when I unplug the wrist pad but when the wrist pad is attached it gets super laggy and sticky key issues. Got it. I sent you a message please check your inbox.

10
H
5 years ago
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E4M0N
posted in Razer Support

Razer Raiju Ultimate Firmware BETA

Hey @E4M0N, I sent you a PM to help you out with the firmware. Please check your inbox.

23
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5 years ago
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E4M0N
posted in Razer Support

Razer Raiju Ultimate Firmware BETA

I sent you guys the BETA firmware. Feel free to reply to my message should you have some questions.

23
R
5 years ago
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VDubbin74
posted in Razer Support

Razer Phone 2 popping noise with speakers

Hey guys! If you can send us your serial number and IMEI via PM, I'd like to forward it to our designated team for investigation.

7
C
5 years ago
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myst1977
posted in Razer Support

Razer Thresher 7.1 (not ultimate edition) PS4/PC surround

For Razer Thresher 7.1 PS4, a loud beep means that the Surround sound is enabled and a soft beep means that it is disabled.

3
S
5 years ago
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Oniisenpai
posted in Razer Support

Razer Nari not working with Xbox properly

Just to verify, are you connecting the Nari headset via the 3.5mm audio jack on your Xbox? Please double check the Audio output of your console to make sure you've got the right set-up.

14
O
5 years ago
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Anonymous
posted in Razer Support

Razer nari mic after sinapse update not working

NeXuS1986I tried three different computers. Windows 7, 8.1 and Windows 10. What should I do to fix Razer programmers errors? Hey there, allow us to look into this. Please drop me a message with the serial number of your Razer Nari Headset so we can consult our designated team regarding this mic issue. StirTheBeansI'm having the same issue. The Nari mic on my first headset was not working. So I returned it to Amazon for another headset. The second headset's mic worked fine for one day. On the second day, the mic stopped working exactly like the first headset I purchased. Now I've contacted Razer support on this issue. Razer support is telling me my second headset is also defective! What is the probability two brand new headsets would be defective in the same way? Razer it's your software! Hi @StirTheBeans, I'd like to take a second look and investigate further on what transpire on your case. It'll be helpful if you can provide us your case number. Looking forward to your response.

12
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5 years ago
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Anonymous
posted in Razer Support

Razer nari mic after sinapse update not working

I've got this noted. We're currently reviewing all the info on your case. I sent you guys a message please check your inbox.

12
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5 years ago
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Oniisenpai
posted in Razer Support

Razer Nari not working with Xbox properly

Can you send me the serial number of the headset via PM? I'd like to consult it to the designated team for further checking.

14
O
5 years ago
F
FuzzyParasite
posted in Keyboards

Blackwidow Chroma V2 LED Problem

Which Synapse version are you running though? Please try to login to a dummy account and test various lighting profile for Streamlabs so we can isolate if freezing only happens while using the wave lighting effect.

2
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5 years ago
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redhoodjt1988
posted in Mobile

Stuck on screen with a rainbow circle with the text Erasing at the bottom

redhoodjt1988That would be awesome. I really need my phone working. I am currently using a temporary phone through my work this way I can still be notified if an emergency happens with my kids but I don't know how much longer I will have the ability to use it. So being able to get things moving forward getting my phone back would be really helpful. Thank you for all your help. Hey there! If you can drop me a PM with your case number, I'd like to help out make a follow-up on your ticket to the appropriate team. Looking forward to your message.

9
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4 years ago
Dirpubsaf
DirpubsafInsider Mini
posted in Razer Support

Screen flashing/fluttering

Hey @Dirpubsaf, if you will allow us to check your case with our Support Team so we can review your ticket please drop us a PM. *Moving this thread to our Support board for visibility.

2
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4 years ago
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Miko_mikofono
posted in Razer Support

Problem with order and payment as well as lack of support

Hey @Miko_mikofono, if you can send me a message with your case number with our Support Team or the email address that you've attached on the order, I'll be glad to check it for you and help follow-up with the ticket.

4
Razer.Speedcr0ss
4 years ago
F
FuzzyGopher
posted in Razer Support

How can I get support to reply?

Hey guys! Feel free to drop a message on my inbox with your case number so we can send a follow-up to the team handling your case. Thanks!

4
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4 years ago
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kinghaloboy
posted in Razer Support

Razer took my money

Hello there! Please send me a PM with the email address that you've provided on the order details so I can look into it.

1
R
4 years ago
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lenno525
posted in Razer Support

Basilisk ultimate dongle missing

Hey there! We'd like to check if we can do something with your Basilisk dongle. Please send us a PM with the serial number of your device along with the screenshot of the giveaway confirmation email from the site.

1
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4 years ago
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digitalwiz
posted in Razer Support

What’s your deal with Razer care??????

Hello, @digitalwiz! Do you have a case number from our support team? Please send it to us via PM so we can help follow-up with your concern.

3
Razer.Caziel
4 years ago

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