Replies posted by ChillyRide | Razer Insider

Replies posted by ChillyRide

42 Replies

ChillyRide
ChillyRideInsider Mini
asked in Razer Support

Viper V2 Pro. Cant achieve 8k polling, stuck at 7k max. Was ok before firmware update.

Unpair form hyperpollinng dongle, pair with stock 1k hz dongle and pair again with hyperpolling, still 7k max.

3
Razer.Aero
1 month ago
MidnightBluefrontup249
MidnightBluefrontup249Insider Mini
asked in Razer Support

Razer Viper v2 pro not hitting 8k hz

only 2 variants left, its miscrosoft broke smth or razer with their latest firmware for viper v2 pro. Cause when they unlock 8k with previous firmware I could easily achieve 8k in their polling test app. After update to latest firmware 7k max.

4
ChillyRide
2 months ago
ChillyRide
ChillyRideInsider Mini
asked in Razer Support

Viper V2 Pro. Cant achieve 8k polling, stuck at 7k max. Was ok before firmware update.

Done BiosFlashback to older version - didnt help;

3
Razer.Aero
1 month ago
MidnightBluefrontup249
MidnightBluefrontup249Insider Mini
asked in Razer Support

Razer Viper v2 pro not hitting 8k hz

Same happened to my v2 pro. It was ok before latest firmware (at least it was last time I check polling rate in test app) but smth changed and I cant achieve 8k, I am stuck at 7k max. What happened? Did firmware downgrade polling rate? Or may be some Windows update broke smth? What I tried already:Reinstalling Windows 11 ( tried latest 23H2 and Cannary build ) - not working; Clear CMOS Bios - not working; Installed Beta Synapse and regular Synapse - not working; Deleted all bloatware, closed all apps in background (gpu, sound and other services\apps) - not working; pair and unpair V2 Pro - not working; didnt use my Razer account ( fresh profile ) - not working;I am out of ideas… 

4
ChillyRide
2 months ago
dekades
dekadesCommunity Cowboy
published in Razer Synapse

THE NEW RAZER SYNAPSE | Faster. Smoother. Smarter.

Terrible development. There is no different with old version. This is when system is idle.      As have been mentioned, really terrible development. Thats what happened when u give software development on outsource… was hoping for the best, got another bad software. deleting until fixed.

24155166
Draburbanbyte455
16 hours ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

This issues show testing and software development problems inside company. Razer cant realise that Intel no more the one and only hardware people buy. Amd on the horse right now. Somehow support stop sending me answers for my Viper 8k. Mouse still dragging randomly in bios and Windows. Huntsman mini still phantom press button stucks. Super strange products and support from razer dev team.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

yamilszeSame situation here, opened RMA case yesterday at my local reseller, because we don't have official Razer support on Argentina. In my case, It's a Huntsman Mini w/Purple Switches. Explorer taskbar was fixed after firmware upgrade but I've repeatedly noticed sticky keys or multi keys registered or even none keys registered when pressed. It's very annoying because I mostly use this keyboard to competitive csgo, I'd to change back to my old blackwidow keyboard :slightly_sad: Any assistance you can provide would be greatly appreciated I think we all have this issue for now. I can confirm having smth like that to. waiting for another fix.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Guys need some feedback. Does anyone, during playing, expirience rare random key stuck? Im trying to reproduce it but its very rare, character moving in 1 direction, like Im pressing W key, pressing another button fix this.

384
M
2 years ago
M
Martzehh
posted in Razer Support

Supremely Disappointing Experience.

Is it covid or wth... but Razer selling not tested devices. Huntsman mini had issues wich was fixed after 4 month of battle with support. Yesterday got Viper 8k, its totally not functioning in any game properly with 8K,4K and even 2k polling rate, sttuter, fps drops, unplayable in any games. And mod closed thread and ask to PM him. WTH? Why stutting mouth of people when such problems exist?

4
Razer.Speedcr0ss
3 years ago
U
UA_2old4this
posted in Razer Support

Huntsman Mini Slowing down system start after firmware update

To all of u. There is a firmware update here: /huntsman-mini-broke-my-windows.65606/page-12 All issues solved. Fresh Windows installed trying reproduce issues. Its fixed. Finally. Very happy. I think its more AMD Windows problem rather than Razer. Not optimised software and it working on Intel boards.

68
R
3 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Ok. Its fixed! Finally. Fresh Windows 10 20H2, all drivers and windows Updated, 5 reboots and 5 power off, 0 problems! Thank You Razer!

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Yep they send me to. Flashing, reinstall windows and test :D

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

MkyAsDisagree. I used to work in support. It’s pretty easy to get a team (even working remotely) across new issues that are occurring especially after they have been occurring consistently for a couple of months. Their level 1 support involves copy pasting from a list of options, nothing more. Honestly their level 1 support is probably a bot that has the most basic NLP and isn’t really fit for purpose. Also I’m getting the vibe that this issue will not be fixed at all. They seem to be hoping that we all shut up about the issue as we are not the majority of their customer base. Aside from this it seems like this keyboard has a lot of other issues (e.g keys becoming unresponsive, FN functionality not working properly, lighting issues). I think it’s just a dud product and we all just got stuck with the worst issue this keyboard has. I can tell that there is no such issues on Windows Insider builds. Also on reddit AMD confirm that they have some USB issue with their chipsets and CPU. So

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

DicehunterAs I was asked by a Razer rep on here to make a ticket, As well as them knowing exactly what the issue is, Buggy keyboard firmware, I got a reply today AFTER I plainly said in the ticket that this is a keyboard firmware issue that Razer are aware of but I was asked to also submit a ticket, Customer services said I should "reinstall synapse". Seriously Razer your customer service have the IQ of shrimp, They don't even read customers tickets properly and then they reply with the same old copy/paste script "reinstall synapse" as well as my personal favourite "try a different usb port" :rolleyes: Such a weird company management. All normal IT companies every morning got meatings and everybody know all company problems, what they should do, how and when to solve them and what to say for customers. Yet Razer cant get to it. Cant manage to speak dev team with support team. Its like dev team is on outsource (third party company, not Razer employees) solve issues only when Razer say

384
M
2 years ago
X
xSparkTV
posted in Razer Support

Razer Viper 8khz not working on system start

Is this problem happens on latest firmware? v1.01.00_r1? Im thinking if I got older than I should not update.

7
ChillyRide
3 years ago
X
xSparkTV
posted in Razer Support

Razer Viper 8khz not working on system start

Damn. Just bought one to try if I would see or feel any difference and yet another Razer fail, got huntsman mini with 3 month no fix, if this mouse would have issue I literally consider myself an idiot buying all razer stuff.

7
ChillyRide
3 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

urbanSpaceCadetflow257Lol man it impresses me that you are still trying. Just return it and buy another keyboard. Agree, but I like it very much and my pc turned on 24/7 , mostly. =) Was on insider build for 1 week. Last update broke completely Windows. Cant reboot pc and turn off power :D So switched back to stable. My razer devices on sale right now. Probably will switch to Asus.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

pbackxFor me it worked. So what I did: remove all Razer related software from my computer and connect the keyboard via some form of USB hub (the hub in my monitor works for me, but I'm guessing any hub should be fine) The trouble now is that my keyboard tends to go into some kind of error mode from time to time (the keys light up red when I press the FN key). This happens especially on Linux and the only way to get it out of it is to boot into Windows and reapply the the config via Synapse. 4 hubs, non worked!

384
M
2 years ago
H
haycou0809
posted in Razer Support

Razor Viper Ultimate Problems

Update firmware. Here is link: http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=1037&pcid=944&nav=0,76,944 Follow the instructions.

1
ChillyRide
3 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

PaszZhitaai have ryzen 5800x, asus b550-i, evga 3070xc3, same problem, but, I was able to solve in a provisional way, placing the usb of the keyboard in the slots of the monitor, because my monitor has 2 usb extensions, if your monitors have, they can solve that way, while a firmware arrives Doesnt solved for me.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

dewbe93i have huntsman mini. so i should just return it? expect that razer wont fix this issue? sucks i really like the KB 3+ month and they cant fix it yet. Incompetent devs and too slow support. I am selling all my razer devices right now.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Now thats extremely rude and inappropriate behavior from MODS. Moderator deleted my post. Time to delete thread? Reason of deleting? Any alerts, warnings? I am going to reddit dear razer stuff. Deleting posts is the last thing u could do. By this u admit that problems are unsolvable and Razer Company got huge problems in general. Be carefull guys.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

MkyAsThe install may not happen but the registry key still gets created. I have tried the keyboard on an intel machine and another x570 machine and it works fine on both of those, synapse didn’t trigger at all during windows install for some reason. I have seen other users having the issue on intel. something is causing it to be detected as a boot device. Disabling all processes that could cause it to be detected as a boot device seemed like a logical thing to do. Anyway clearly it didn’t fix the problem so let’s just try other things. Do you have an X variant processor? On other threads people were thinking it might be specific to those processors rather than just x570. As I said I have tried it in another x570 machine that doesn’t have an x variant processor and it was fine. I repeat dont do stupid things! After fresh windows install, when Hello appeares and u waiting for first boot and Ethernet NOT CONNECTED, U wait for 5+ mins to boot, while without keyboard it is less than 1

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

MkyAsRazer support has not provided any "support" so far, so we are helping ourselves. I just tried both of these options one after the other: https://www.reddit.com/r/razer/comments/fim3jn/disable_razer_installer_auto_install/ https://www.overclock.net/threads/how-to-stop-razer-synapse-installer-when-plugging-in-razer-devices.1773757/ The second option looked promising but it still crashed my explorer when I plugged the keyboard back in. Synapse has nothing to do with this issue. Long boot and dead taskbar is on fresh Windows without any drivers and synapse installed.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

IsidroPStrange, it worked for me. What monitor do you have? It doesnt matter, I got 3 different hubs, including Samsung C32HG70, Razer Base Station v2 and old Speedlink usb 2.0 hub. All tested. None help. By countless reproduces only Windows Insider builds solve issue for all.

384
M
2 years ago

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