Unanswered questions | Razer Insider

Unanswered questions

11360 Threads

Umayu
UmayuInsider Mini
asked in Razer Support

Razer Siren Elite Not Recognized

Mic became unable to be detected out of the blue and seems to be an issue for many people. What are any fixes?

0
Umayu
3 months ago
Whitefrontportal215
Whitefrontportal215Insider Mini
asked in Razer Support

THUNDERBOLT™ 4 DOCK CHROMA

Dear all, I am looking for a way to use 3x screens with my Razer notebook via a USB-C docking station.Can you tell me if I can do this with the Thunderbolt 4 Dock Chroma?many thanks and best regardsGerald

0
Whitefrontportal215
2 months ago
silv3rRav3n
silv3rRav3nInsider Mini
asked in Razer Support

Chroma effects not working with Apex Legends

Hello,I have the following Razer peripherials:Deathadder Elite mouse Blackwidow Elite Keyboard Chroma addressable rgb controller Kraken TE headphones (with usb audio controller)I mostly play Apex legends, and I remember that the game used to synchronize with the led lights of the keyboard and the mouse. I switched this functionality off months (maybe a year) ago, because the game had issues with it (keyboard lag..) Lately I got the rgb controller and thought to try switch this back on - hoping it to work without issues (thinking: maybe the updates fixed this already).Now, for some reason I cant make razer lights (keyboard, mous, led strip connected to controller) work with Apex Legends anymore.Tried uninstalling all Razer software from my computer, even deleted all related folders (in c:program files as well as in c:users), even did a registry cleanup with cclean. Did a reinstall of Synapse afterwards, no success.Note:have Windows 11 with latest updates, dynamic lighting turned off I u

0
silv3rRav3n
2 months ago
UnfairMode
UnfairModeInsider
asked in The New Razer Synapse | Razer Chroma App Open Beta

Suggestion to improve the reach and visibility of the New Synapse Beta

I've noticed that the Razer Insider's Forum does not show the New Razer Synapse Beta sub-forum. I only found out about it 1 year after the launch, through the green notification that appears at the top of the forum.I'm loving testing it and sending feedback alerting about bugs and giving suggestions through the "Feedback Module".And I'm sure there are other people who would love participating in the beta test as well.Because developers need feedback to implement the app, it would be better to have more reach on this side.So, I suggest that the moderators give a highlight to this subforum on the initial page of Razer Insider's forum.Creating a new forum section and not a subforum like it is now. I wish you all a nice day. Thanks.  

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UnfairMode
2 months ago
J
Jethro68Insider Mini
asked in Razer Support

RAZOR KIARA PRO FOR XBOX WONT CONNECT TO WINDOW XBOX DONGLE FOR PC

Does anyone know how to reset this headset?Firmware is up to dateConnects to my XBOX not problemEnters pairing mode fineXbox dongle light flashes in pairing mode when I press the button on it. Can anyone help?

0
J
2 months ago
PapiEmsi
PapiEmsiInsider Mini
asked in Razer Support

CANT PURCHASE BECAUSE OF 2step authentication

My account was binded to my yahoo mail which I cant access anymore. i cant top up my game because the 2FA always kicks in. i can't find my backup codes, i need to top up my game ASAP . I also want to change my email here in razer with my active email. how can i fix this. 

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PapiEmsi
1 month ago
streetCinnabarleet684
streetCinnabarleet684Insider Mini
asked in Razer Support

Razer Wolverine Tournament Edition Left Stick Influencing Right Stick

There have been several other threads on this issue, but I wanted to provide my input as well. I’ve owned my Razer Wolverine Tournament Edition for over two years now and only recently developed a problem where my left stick input is causing a correlated input from my right stick. I’ve tested it with the Razer Controller Setup for Xbox app and noticed that pressing the left stick up causes the right stick to generate a phantom up signal. It’s not consistent, but it happens often enough to be very noticeable during gameplay. Is there any solution to this issue?

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streetCinnabarleet684
1 month ago
N
nanxia790Insider Mini
asked in Razer Support

My mobile device is damaged, so I cannot perform two-step verification. My mailbox has been stopped because I have not been used for a long time. Please help me

The two Razer wallets I used were damaged due to my mobile device, and the two-step verification could not be carried out. My mailbox was stopped due to long-term non-use. Please help me

0
N
27 days ago
R
reetererInsider Mini
asked in Razer Support

motion blur wont turn off

I have a raptor 27 and am unable to turn off motion blur I go into the menu to turn it off and less than a minute later it turns back on this has made my user experience terrible for the past couple months and wish to fix it ever since I started having this problem it has only got worse. In the beginning it would be a couple of hours before it turned on now as I've mentioned it's less than a minute if anyone know what's wrong please let me know 

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R
4 days ago
K
KillSt1tchInsider Mini
asked in Razer Synapse

How to make a Macro button change color when active? Huntsman V2 Analog

I have multiple macros that I want some sort of indication they are active so when I switch screens or what have you I can disable them before doing so, as to not cause issues with Windows. In the past I have successfully created these effects but with mild success. I had the macro button Spectrum Cycle when the macro was toggled on, but it wasn't always in sync (i.e. in some instances when the macro was off the cycling would be active indicating the macro was active when it wasn't). I also accomplished this previously with a Blackwidow Chroma v2, but have not been successful doing this with the Huntsman? am I missing something or is it not possible with the Huntsman? and if not can someone help me relay this information to the powers that be to add this control into synapse?

0
K
1 year ago
Ar4g0rn
Ar4g0rnInsider Mini
asked in Console Peripherals

Razer Charging stand Halo Infinite Edition

Razer should make a stand for thé halo infinite controller 

0
Ar4g0rn
1 year ago
RorofoKousA
RorofoKousAInsider Mini
asked in Razer Support

Broken bluetooth reciever

I have an Xbox turret keyboard & mouse. My receiver broke and wont connect no more. Can the USB HyperSpeed dongle work as a replacement? If not, are there any options to replace the receiver.

0
RorofoKousA
1 year ago
H
hitRifleGreenroad127Insider Mini
asked in Razer Support

razer nari ultimate suddenly stopped working

yesterday I was playing and talking to friends like normal when the headset beeped and turned off. windows says the thing is unplugged and when I try to turn it on it will only beep twice. when its off the light stays green and when its on it just blinks blue,I never it wirelessly and always have it plugged in, so I tried another cable but same issue

0
H
1 year ago
P
perevodchykInsider Mini
asked in Razer Support

Razer Blade 14 frame rate drop in ETS2

On Saturday, I received the Blade 14. I decided to test its performance on Euro Truck Simulator 2. During first days, the frame rate was around 120 FPS, but today I noticed it drops to around 50 FPS after some time. Is it possible the device doesn’t tolerate high temperatures?

0
P
1 year ago
lifeautoMalachite309
lifeautoMalachite309Insider Mini
asked in Razer Synapse

I scraped the activation code and it became unreadable can you help?

I scraped the activation code and it became unreadable can you help? Razer Kraken 7.1  

0
lifeautoMalachite309
10 months ago
APATITEbestRoyalBlue364
APATITEbestRoyalBlue364Insider Mini
asked in Razer Support

My firends can hear my headphone's voice when i'm watching video.

My firends can hear my Headset’s voice when i'm watching video. Or when we talking they can hear her/his own voice on me. My Headset is razer kraken.

0
APATITEbestRoyalBlue364
10 months ago
R
Rockheart54Insider Mini
asked in Razer Support

Razer Blade 15 (2018) Advanced: Camera and Microphone not working

Hello,  My razer Blade 15 Advanced (2018) camera and microphone is not working. Even when I connect the laptop with a Bluetooth headphone and cannot hear or speak on zoom meetings. I tried to download the system image from Razer, but it still persists. When making the system image, it formatted the files I already downloaded from Razer, so I don't know how it can restore from the downloaded system image. Do I just download the system image and then start the recovery? Also if it is a connection issue in the motherboard, which ribbons are the camera and microphone ribbons and how can we replace them? Any help would be appreciated. 

0
R
8 months ago
R
RashakuuInsider Mini
asked in Razer Support

Razer Nari Ultimate

Eventually I’ll have to replace my Razer Nari Ultimate headset. I really love this head set for gaming and discord due to the channel mixing it has built in. I can set my discord to Nari Chat and my Games to Nari game allowing me to turn down one or the other when needed. Is there a similar  product in the Razer line of Headsets available? 

0
R
8 months ago
F
frontPaleCyancar379Insider Mini
asked in Razer Support

Mouse freezes whole game on high dpi

I just got my new mouse a Razer Viper 8KHz. It works fine when im not playing games, but if I play a fps game, my whole game freezes when I move the mouse around too fast. I can only move it around really slowly, otherwise my game freezes. It stop freezing when I go back to moving the mouse around slowly. All systems has the newest driver update or whatever, and I tried restarting my pc and replug the mouse but nothing worked. Pls help

0
F
7 months ago
VegasGoldgeoMOONSTONE633
VegasGoldgeoMOONSTONE633Insider Mini
asked in Razer Support

My blackshark v2 x

My Blackshear v2 x I can hear only from the right side of the headphone . I'm still in manufacture warranty I just don't know how reach a warranty support or costumers service  . thank you all if u guys can help .by the way location Canada .

0
VegasGoldgeoMOONSTONE633
6 months ago
D
DaronPInsider Mini
asked in Razer Support

Razer Synapse not installing THX device on Nari Essential headset after update

As the title describes, I am currently using Nari Essential headset I bought in early 2020 in Windows 10. I had no critial problems using THX Surround until this october/november update. This update completely disabled the THX device. I tried reinstalling Razer Synapse 3 mutiple times but I can’t seem to find the THX Spatial - Synapse device neither in the mixer nor in the Device Manager, it’s like Synapse completely skipped the installation of this driver.Any ideas on how to fix this or revert the update?

0
D
5 months ago
reviewWinepulse646
reviewWinepulse646Insider Mini
asked in Mice and Surfaces

Trackball RGB Request

I have been a loyal Razer customer for ages now.  My first was the Razer Black Widow N7 Edition keyboard and I loved it.  Now I am rocking a Chroma RGB and could not be happier.  I am also a trackball mouse enthusiast and have been using them since they existed pretty much.  I would love to see Razer do a Trackball mouse with lights.  I am envisioning lights around the trackball, around the two buttons and on the bottom of the mouse like the under-car led lights these days.  Would be sick, thank you and god bless.

0
reviewWinepulse646
5 months ago
centralCornsilktechno691
centralCornsilktechno691Insider Mini
asked in Razer Support

Razer Kishi Android Issues

Can someone tell me why my razer kishi is suddenly not working? My phone doesn't support the app but it worked just fine before.

0
centralCornsilktechno691
4 months ago
Lordrimuruplays
LordrimuruplaysInsider Mini
asked in Razer Support

Razer support

I am requesting to change my razer ID phone number since I Have no longer have access to it. Hope You can help.Me Razer gold

0
Lordrimuruplays
4 months ago
radioUltraPinkgarden367
radioUltraPinkgarden367Insider Mini
asked in Razer Support

Fix Razer Siren Mini

I was wondering if there was a way to reinstall the top of the razer siren mini microphone, cuz I heard a jingling sound and when I picked the mic up, the top came off. I think a screw must've fell out or something.  

0
radioUltraPinkgarden367
3 months ago

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