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Unanswered questions

16215 Threads
A
asunaeiInsider Mini
asked in Razer Support
Razer Orochi V2 USB not working

My mouse works on bluetooth, so the mouse is working fine. Near perfect condition, because i take care of the mouse and am never harsh with it. Been having this issue for about 6 months, and I haven’t requested help because it works fine on bluetooth.  On the support website, they suggest updating drivers, reinstalling synapse, etc., and none of the solutions work. The razer team cannot and will not help me. Anyone have any other suggestions than the ones listed on the website?

2481
Razer.Zionzedd
1 year ago
Y
Yo_GabaInsider Mini
asked in Razer Support
Razer Nari Ultimate Dongle Issue

Hi so I was going through and trying to learn how to fix my issue but it is apparent that the dongle on my Razer Nari Ultimate has malfunctioned and wont allow for my headset to connect anymore.

411
Razer.Zionzedd
1 year ago
N
nicholaswqsInsider Mini
asked in Razer Support
Pending Razer Gold Purchase

 I have this pending purchase problem . Its already coming to 12 Hours , is anyone facing this issue? 

901
Razer.Zionzedd
1 year ago
directCoralReeffresh215
directCoralReeffresh215Insider Mini
asked in Razer Support
can i pairing my mouse with another dongle of the same mouse model

i lost my usb dongle of viper v2 pro, but i have another from a viper v2 pro mouse too, so can i pair them to use normally or not? 

450
directCoralReeffresh215
1 year ago
Phatsac
PhatsacInsider Mini
asked in Razer Support
Razer Cortex help

So i have been using razer cortex for about a week then all of a sudden it opens normally just fine but then the program itself goes dark i cannot see anything the progam is open and running the task manger says its running and is responding nothing wrong here. but other than that i dont know what to do. oh i did a clean install but after it opens it still goes dark just the program goes dark not my screen or anything else. its just so weird that when i open it i see everything just fine but like 3 seconds later the program just turns into a dark or black screen.  any advice on this issue would be welcome thank you...

333
A
1 year ago
A
asunaeiInsider Mini
asked in Razer Support
How to fix middle mouse button not working?

My razer orochi v2 middle mouse button randomly stopped working mid-game. I am never harsh with my mouse and it is in near perfect condition. The razed team refuses to help me. Any one know how to get it to start working again?

3830
A
1 year ago
A
AudamadicInsider Mini
asked in Mobile
Products Keyboard or mouse for Tablet use

Is there any Razer Product that would work for the Galaxy Tab A8 …. I have all other Razer products for pc and phone gaming… would be cool if there was a possible chance to use for my Tablet …. any info will help/Lead me to a direction.  

70
A
1 year ago
L
lucasmorrisonInsider Mini
asked in Razer Synapse 3
Problem with loading settings from local storage

So i have razer synapse 3 updated to latest version automatically and have it on 2 pcs that i swap my mouse and keyboard between with using a switcher. Never had any issues but lately it seems when i have to reload my settings every now and again(from local or from cloud) and i try to click restore from local because its most recent it instantly changes both local and cloud to older versions of the settings and keeps doing that over and over until i finally click load from the cloud. Whats up with that?

1310
L
1 year ago
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mickeym666Insider Mini
asked in Razer Support
razer nari ultimate usb

My USB for my razer nari ultimate does not work anymore and I would like to buy a new one. A couple of months ago, I could still find these in the store. Unfortunately, now I can't seem to find them anywhere. Is it still possible to buy these?

190
M
1 year ago
H
Happy0neInsider Mini
asked in Razer Support
Razer Viper signature edition drop #2

Hey!Hope you’re well!I missed the first drop of the signature edition, but I haven’t been able to find any credible information as to when or if a 2nd drop will occur. I’ve tried Googling around and was thinking about writing to support, but it mostly seemed to be oriented towards products warranties and spare parts, not questions about new products - my apologies if I misread.I have health issues with my hands, which are also on the smaller side, based on everything I’ve read about the specs this seems to be the mouse I could use without pain, so I’d love to know if I can expect it anytime within the next few months so I can save up the money or if I should look for an alternative option.Any knowledge is appreciated, thank you for reading :) I hope you have an awesome day ahead! 

3090
H
1 year ago
directAMBERTangoPink909
directAMBERTangoPink909Insider Mini
asked in Razer Support
new razer ultimate wont charge but shows charging

Brand new razer ultimate will not charge on dock, shows charging and all corresponding lights are on. Battery percentage will not go up but will decrease with use.

80
directAMBERTangoPink909
1 year ago
F
FalonsoInsider Mini
asked in Razer Support
Razer Synapse 3

Guys, when I open my Razer Synapse 3 it just says "Failed Start">Retry<I've done everything I know how, I've uninstalled, deleted the folders, restarted, downloaded other versions, anyway. Can anyone help me with this?

60
F
1 year ago
P
PacificNWInsider Mini
asked in Razer Support
Opus Factory Reset - How long does it take?

Hello! My Opus headset was stuck on a solid green light, but otherwise not functioning for 2 days. So, I let the battery go dead and clicked the key combination for a reset (power + volume buttons). The headset responded with a red, flashing light and has been stuck in this mode for several hours. Has this happened to anyone else? What do you recommend? Thank you!

3360
P
1 year ago
diivious
diiviousInsider Mini
asked in Razer Support
Blade 16 support for WDS400T2X0E SSD

Can anyone confirm the Blade 16 can support 2 of the WDS400T2X0E SSD Drives?The specs page is not clear if it supports a total of 4Tb or 4Tb per SSD (total of 8Tb)  

140
diivious
1 year ago
Justa-TBO-tboiN
Justa-TBO-tboiNInsider Mini
asked in Razer Support
Need advice/help updating my ram on my blade 17 pro (2020) (Want to upgrade to best possible for deep learning/AI)

Hey guys! I hope someone can help me out here. I want to upgrade my blade 17 pro (2020) to the best possible set of 32gb ram i can get. I am an AI engineering student so i rly need it to be good, fast and efficient. I have looked a lot myself but it is fairly confusing lol I am no expert on computer hardware so I would like advice/opinions if anyone has! I would reeeeeeeeally appreciate the help, I don’t care about the price I just really want the top quality i can get. I’m talking like top ddr4 highest mhz lowest CL etc just the best. Please if you have some knowledge/advice due share! Everyone opinion and all experience is valuable :)

80
Justa-TBO-tboiN
1 year ago
smartRubyammo601
smartRubyammo601Insider Mini
asked in Console Peripherals
razer raiju

hello in razer raiju, my L2 key is broken and it doesn't work. L1 key doesn't work either, I already assigned L1 key to M1 key, but L2 key doesn't work but I want to assign this key to M3 key, how can I do it? If the PC can be connected and the key can be assigned, I can access it from there, I would be very happy if you could help.

30
smartRubyammo601
1 year ago
MARKALMERON
MARKALMERONInsider Mini
asked in Razer Support
HOW TO GET STEP 2 AUTHENTICATOR LOST CELLPHONE

I cant get my step 2 authenticator code plss help me to remove to recharge i have 100pin in my razer gold i cant use to recharge in mobile legend

240
MARKALMERON
1 year ago
E
epochsysInsider Mini
asked in Razer Synapse 3
Profile not applied to my keyboard Razer Huntsman Elite by Synapse 3 for a few weeks

HiFor a few weeks, probably after Synapse update, my default profile is not applied to my keyboard. To fix the problem , I deleted all profile, created a new one with appropriate colors for all keys, and saved it to local drive as well as a backup. It worked fine till I restarted my computer, now I can see the profile in Synapse but it is not being applied. How can I fix this issue? Thanks

171
E
1 year ago
MiddleBluestorytechno292
MiddleBluestorytechno292Insider Mini
asked in Razer Synapse 3
Item serial number is unknown - razer lancehead

While registering my mouse, its says that my serial number is unknown.How to get this issue resolved?

80
MiddleBluestorytechno292
1 year ago
M
Marti51Insider Mini
asked in Razer Support
Razer stealth 13 stuck on Windows 11 21H2 RZ09-03102

Hello, I cannot update my laptop to the latest windows version. I get update error 0x80070002.Can anyone help me ? Thank you,

180
M
1 year ago
P
Pi11ar0fAutumnInsider Mini
asked in Razer Support
Razer Thresher Ultimate for Ps4

Hi I just bought this headset because my old one broke after 4 years, and in the past I was able to use synapse to change the audio settings now its not letting me, what version of synapse do I need and how can I change the settings on my pc

200
P
1 year ago
B
blazeristovskiInsider Mini
asked in Razer Support
My keyboard won't press some keys

I have Razer Blackwidow X Chroma and won’t press some keys, i looked it up and apparently its on ‘demo mode’ from the official Razer channel on youtube and the solution is to press ‘Esc’ and ‘Caps’ and here lies the problem for me my Caps key is not working for years now and i cannot press it, is there any other solution that you can recommend me?

580
B
1 year ago
B
boogaloo022Insider Mini
asked in Razer Support
Deathadder V2 Pro wireless locking up/shutting down

When I hold left or right click on my mouse (deathadder v2 pro) it locks up, seems like the mouse turns itself off during this and then slowly turns back on when i left go of the button. been happening for a while and sucks becuase it is an amazing mouse despite this issue

370
B
1 year ago
J
jmc_0721Insider Mini
asked in Razer Support
Where can I purchase a RC30-0165

Where can I purchase a RC30-0165 for a Razer RZ09-01953E72? I am not able to find one on razer.com.

140
J
1 year ago
A
autoCandyAppleRedvine358Insider Mini
asked in Razer Support
как активировать razer surround pro

при дабавлении продукта в razer synapse 2.0, пишет: для гарантийного обслуживания по-прежнему требуется подтверждение

250
A
1 year ago

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