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Unanswered questions

16215 Threads
ofke88
ofke88Insider Mini
asked in Razer Support
Mouse pairing problem

Hello, I had removed the razer programs on my computer that I had paired the mouse with before. When I pair my mouse usb wirelessly, I get a pairing error. But I can use wired. When installing Razer drivers, the update turns off at 40%. Razer Viper Ultimate

190
ofke88
1 year ago
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RubenMoura008Insider Mini
asked in Keyboards
keybord keys

can i remove the keybord keys from the ornata v2 to clean the keybord ?

120
R
1 year ago
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DiamantLuneInsider Mini
asked in Audio
Kraken kitty problem

Hello ,I am writing here to ask for help with my Razer kraken kitty edition headphones which has been having major problems for a while and I am still looking for help.My headphones have a sound that has become very mediocre over time, and crackles as soon as I move a millimeter, the rgb no longer works, it remains white, the sound also cuts out.I think its the usb or something like that.I just wish I could reuse them like last year.If anyone has the solution, help me!Thanks you for reading.(Sorry if my english is bad)

260
D
1 year ago
J
JiliyaNirayaInsider Mini
asked in Razer Support
contemplating the idea of purchasing a new mouse

I'm currently contemplating the idea of purchasing a new mouse, even though I have exclusively used Logitech mice since around 2013. Over the years, I've been very pleased with their performance, and most recently, I bought the G502 wireless model in 2021. While I don't have any major complaints about Logitech mice, I'm simply curious to explore other options that are available on the market. Although I'm a fan of the G502's tactile sensation, I'm interested in trying out something new in addition to the clones that are already out there. The Glorious Model O 2 has piqued my interest due to its wireless feature, lightweight design, and reasonable price of only $100. However, I'm open to hearing suggestions from others as well!

122
cofffin
1 year ago
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Swarovsky83Insider Mini
asked in Audio
Nari ultimate cuffie non si accendono

Ciao a tutti avrei bisogno di un aiuto, da ieri senza motivo le mie cuffie non si accendono più qualche consiglio? 

600
S
1 year ago
JulianKapa
JulianKapaInsider Mini
asked in Mobile
Charging Pad Chroma not fast charging

I have tried 2 different OEM cables and 2 different OEM charging adaptors with sufficient power outputs to allow for 10W fast charging and 2 charging pads (just received my replacement yesterday) but it never fast charges (as indicated by the lighting on the charging pad). I have a Google Pixel 4 and have also tried it with a Samsung Galaxy S10.Does anyone else have this issue?

522
JulianKapa
1 year ago
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yoongjunInsider Mini
asked in Razer Support
Firmware Fix for Razer Leviathan 5.1 Soundbar (Issue: 15minute auto turn-off if no audio from source)

Hi, I’ve purchased the Razer leviathan 5.1 soundbar a couple years back and have been using it since (with no major problems, very much loved it). Having been living with the “shut down every 15minutes if there are no audio from the source” problem for years, up until my power button starts to wear down and recently only finding out some users shared that there is a firmware fix for the auto power down issue.However, did not ran into any luck when submitting the support ticket for this issue/to get the firmware and guide to install from Razer Support.Is there anyone from the community able to share the firmware & guide to install it.Much appreciated.

4321
O
1 year ago
P-ineapple
P-ineappleInsider Mini
asked in Razer Support
Razer Blade 14 (2022) Doesn't Boot

I bought my blade a few months ago in June/July and it's been working fine until I went on spring break. I hadn't used it for about 5 days and now it blinks a slow green light and the screen doesn't turn on.I've tried the official video solutions and keyboard shortcuts to force power disconnect/ hard reset. I've also plugged it in to a monitor to test the backlight and screen, but there was no signal so it's apparent that the screen is fine. I have also tried letting it sit in this limbo stage to see if it just needed some time and that didn't work either.Many people have said to change hibernation settings or power plans, but I can't do that because it isn't turning on. When it's done this before it was quick to reset and all I had to do was hold the power button to turn it off and back on, but it's not doing that anymore. 

9803
Razer.Zionzedd
1 year ago
sharpfutureSeaGreen644
sharpfutureSeaGreen644Insider Mini
asked in General Discussion
Razer Kishi V2 on Android

Ok, first off, I just got the Razer Kishi V2 controller for my Android phone. My problem is, my phone battery will not charge while I'm playing my game. Game is Diablo Immortals. The controller is great nothing wrong with it. My phone just won't charge. It's charging before I start the game, but with game started, no juice going to phone battery.

1020
sharpfutureSeaGreen644
1 year ago
V
V_ar_GInsider Mini
asked in Razer Support
MAC OS mouse driver not installed

I had Ventura OS before. Especially for using the Razer mouse, I rolled back to Mojave. Razer officially supports this version of the OS, but I can't even install the driver getting an error during installation. What do I need to do to install the driver????? Please help! 

632
Razer.Zionzedd
1 year ago
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ConC123Insider Mini
asked in Razer Support
Razer Nari Ultimate Dongle Replacement

The dongle for my Razer Nari ultimate has stopped working and I tried to use the recovery tool but it wouldn’t work. Anyway to get a replacement?

841
Razer.Zionzedd
1 year ago
Y
yannisbarkInsider Mini
asked in Razer Support
7.1 sound is not working

I have the Razer Kraken V3 X Hedset and everything is working, except the 7.1 sound. I have the software for it, but the software tells me to select the Razer Kraken V3 pro (7.1) as a default output device, but this just doesnt show up. I hope someone can help me, and sorry for my english (im german)

291
Razer.Zionzedd
1 year ago
R
Rincewind26662Insider Mini
asked in Razer Support
Naga pro

Hi My Naga pro left button seems to have lifted a little, when I press it, it moves down a little bit before making contact with the switch. I have tried blowing compressed air through the gaps around it to see it it has something in there but it seems not. Also synapse 3 will lose the mouse after about 3 mins it just shows a faded picture with a static ring on it, have uninstall it and reinstalled but nothing changed. Hope someone can help with this as this a great mouse for the games I play. Thx Allan

191
Razer.Zionzedd
1 year ago
K
KedoBeastInsider Mini
asked in Razer Support
Where to buy Replacement battery In denmark Blade pro 17 RTX 2070 max-q 240 Hz

Hi Razer, I recently discovered that my battery for my blade pro was bloated and therefore I want to replace it myself.I have been struggling to find anyplace that sells a new battery for my model.Product No.: RZ09-03147N02 Serial No.: *********Hope that you can help.

231
Razer.Zionzedd
1 year ago
C
cworkInsider Mini
asked in Razer Support
Blackwodow 4 Pro Command Dial Color

Does anyone know of there is a way to get the command dial hold it’s profile color instead of defaulting back to the chroma color?

140
C
1 year ago
T
Tacotony123Insider Mini
asked in Mice and Surfaces
Basilisk Ultimate Dock issues

I bought the mouse a few months ago. One day I went to get on overwatch and when i boot up the game the dock freaks out and disconnects all usb devices but when i just have it plugged straight into the mouse or the dongle is just plugged in it has no issues. I've updated the software and drivers and still no luck any ideas?

171
TheDragonSoly2
1 year ago
D
dasmavenInsider Mini
asked in Razer Support
RMA : RZC-*******

It’s been 19 days since my barely 2 months old razer blade 14 3070 Ti is at the service center. Can please anyone at Razer support please uphold the proudly displayed claim of 3 business day in warranty repairs/replacements. This is no way to treat your customers.

684
Razer.Zionzedd
1 year ago
techAsparagusventure770
techAsparagusventure770Insider Mini
asked in Razer Support
Deathstalker v2 pro - broken space bar

I just got a brand new Razer Deathstalker v2 pro keyboard (i totally love it) but then i noticed than when i was pressing the space button, my cursor was not always moving and the space bar was very wobly.I then detached the space bar and saw that the left white foot is broken…Where can i find a new space bar button? Thank you!

1942
techAsparagusventure770
1 year ago
valleyButtonBluepulse701
valleyButtonBluepulse701Insider Mini
asked in Keyboards
klawiatura

Czy klawisze w Razer ornata chroma zwykła nie V2 V3  mecha-membrane da się wyciągnąć klawisze

692
FiszPL
Vanguard
1 year ago
E
Enisguler191Insider Mini
asked in Razer Support
How can I find Deatheadder Essential Plastic Cover Shell?

Hi guys, I accidently broke the Razer Shell, how can I find new one? 

353
E
1 year ago
A
AnneFodkoiInsider Mini
asked in Razer Synapse 3
Razer Synapse for full performance

I am currently utilizing a Razer Blade 14 2021 model. Due to its negative impact on my battery life, I uninstalled Synapse. However, I have since discovered that the removal of Synapse has resulted in the loss of all power plans offered by Razer. Though I have not noticed any decrease in performance, in theory, the absence of Synapse should not pose an issue as Windows will automatically optimize performance by utilizing the "best performance" option in Settings and "high performance" in Control Panel. 

1821
Joikansai
Vanguard
1 year ago
C
coolVioletRYBPEARL339Insider Mini
asked in Razer Gold & Silver
razer gold to usdt

can i transfer razer gold balance to usdt

1080
C
1 year ago
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reds1fanInsider Mini
asked in Audio
Razer 7.1 sound

Just bought the Razar Essentials head set . I have windows 10  my MB cam ewith Nahimic sound software  which works good with this headset but was thinking of installin the razer 7.1 sound . do I need to uninstall the Nahimic software  ?  or do they run side by side .

580
R
1 year ago
J
JohanBellriInsider Mini
asked in Systems
benefits to the 3070 version

I have a good opportunity to purchase a Razer Blade 14 RTX 3060 laptop which I intend to use as a mobile gaming device with an Alienware AW2521HFA screen. Although the 3070 version is slightly more powerful, I'm not well-versed in laptops and I'm wondering if there are any downsides to getting the 3060 version instead. I understand that the 3070 version comes with a 1440p screen, but since I'll be using my Alienware screen, that should not matter much, right? Additionally, I'm curious if there are any benefits to the 3070 version that I may not be aware of.

131
Joikansai
Vanguard
1 year ago
F
frontUmberhome548Insider Mini
asked in Razer Support
Cannot boot from USB

I am trying to boot from USB and it is stuck.I select the option to boot to ubuntu. The fan goes crazy and nothing else happens. I have tired multiple USBs that have worked on other machines.   

441
F
1 year ago

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