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Unanswered questions

16219 Threads
fastZaffrebay610
fastZaffrebay610Insider Mini
asked in Razer Support
enviar

Olá como consigo enviar raze Gold? Para uma outra pessoa

40
fastZaffrebay610
1 year ago
S
snakebite55Insider Mini
asked in Razer Support
missing upgrade cap

placed an order for razer green upgrade cap replacement set  for my keyboard caps arrived but was missing the  0) cap, have tried contacting Razer but the form you fill in does not recognise my order no Not sure what to do next ?? 

365
S
1 year ago
IndigoDyefastDIAMOND739
IndigoDyefastDIAMOND739Insider Mini
asked in Razer Support
No se conectan mis audífonos a mi smart tv

Llevos días jugando con mis audífonos razer kraken bt edicion kitty y se conectaban a mi smart tv samsung, pero desde hace unos días ya no me lo permite Alguien me puede ayudar a decirme porque sucede esto?

370
IndigoDyefastDIAMOND739
1 year ago
freshcarFlamingoPink998
freshcarFlamingoPink998
asked in Razer Support
KRAKEN BT Hello Kitty and Friends Edition disconnecting and reconnecting

Hello, this seems to be a common problem and I’m genuinly sorry to be adding another thread about this but I’ve looked everywhere and still couldn’t solve the issue…Like other people my bluetooth headphones keep disconnecting and reconnecting fairly frequently. I’ve ordered them about a year ago on the official website and have been having this issue more and more often for a few months now. I use them exclusively with my phone so I cannot say if the same issue happens when paired to a pc, but because I only use them with my phone I’m quite at a loss on what could be causing the issue as well as how to solve it. The disconnecting seems to happen at random, also the audio app detects the headset but fails to connect to it when it used to work fine before.Thank you for taking the time to read, and I hope I can find some help to fix this 😊

3291
J
1 year ago
J
JustchrissyInsider Mini
asked in Razer Support
Razer Kraken Kitty Headset will not work with USB Hub

I previously had a Razer Kraken Kitty headset that stopped working and would constantly disconnect and reconnect to the point of it no longer being functional. Razer support was super helpful in helping me troubleshoot and ultimately sent me a new one while I sent the old one back. Well, now I seem to have a new problem that is quite frustrating….The new headset I have does not work at all unless directly connected to the computer. Neither Razer Synapse or my computer(s) will recognize that it is plugged in, even though the headset lights up white (no colors), indicating it is receiving power.This does not work for my situation as I have two computers, one being for personal and the other being for work. I had hoped that if it could work in a hub (like my razer headphone stand) that I could then keep it consistently plugged into one place and not have to move it. My concern is that if I am constantly having to unplug and plug it in to both devices, that the wear and tear might eventual

6700
J
1 year ago
thinkfunDeepMaroon514
thinkfunDeepMaroon514Insider Mini
asked in Razer Synapse 3
Rt. button double click won't work

Deathadder v2 mouse. When I assign the rt. button to double click, it won’t bring up the context menu. But assigning it with a single click…..it works and brings up the context menu. I can’t get any where with support with their generic fix it emails. Thanks!

40
thinkfunDeepMaroon514
1 year ago
norysq
norysqInsider Mini
asked in Razer Support
Where can I request an RMA number? The support page does only allow for RMA Status checks

Hi everyone,I have been trying to get an RMA number to make a warranty claim for my Razer Ornata V2. Some keys (“c”, “n”, Ctrl, Alt, Space and some others) don’t work anymore. I bought the device in August of 2021 straight from Razer so I am well within the warranty period. I read through the warranty policy and found that I had to “Go to support.razer.com/contact-us/ to obtain a Return Merchandise Authorization Number ("RMA Number") and Razer support address.”. I went ahead and clicked on the link and after clicking around everywhere I can find, I am unable to locate any way to obtain an RMA number to make my claim. Did I miss something on the page or is there a different way to get the number?

8620
norysq
1 year ago
D
daines13Insider Mini
asked in Audio
Kaira is having connection issues

So I just bought a Kaira headset and love the feel. The issue is there is a huge connection issue and it keeps disconnecting and reconnecting. I don’t have a computer to get the update so I’ll have to find someone with one.do I need to also download Razer Synapse? Or can I just download the firmware updater?

240
D
1 year ago
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specwolf82Insider
asked in Razer Support
Blackshark V2, turning sound knob crackles and lowers sound in left/right ear

So, Ive had this wonderful headset for a year now and I just recently started having an issue, if I turn the volume knob I get crackling sounds, once I’m passed the halfway point on the knob I have to literally slowly turn the knob until I hear equal sounds in both ears… If I turn in all the way up, the sound lowers in the left ear… so I have to slowly turn the volume knob back down until sound is equal and thorough in both ears.

3430
S
1 year ago
T
The_HamburglurInsider Mini
asked in Razer Support
power adapter overheating?

After about an hour of use running Unreal Engine 5 or nearly any game my power adapter gets REALLY hot. It reached almost 130 degrees and it was sitting by itself on a hardwood floor. Is this a normal temp range for Razer’s power adapters? 

1370
T
1 year ago
T
tennisbaboInsider Mini
asked in Systems
Razer Blade 15 battery burging again...

The battery in my Razer Blade 15 2018 has bulged significantly again for the second time. It’s probably out of warranty now. any advice on how to get a replacement battery?Thanks,Lawrence  

991
Joikansai
Vanguard
1 year ago
DiegoLenzi_19
DiegoLenzi_19Insider Mini
asked in Razer Support
Opus X doesn't work

I have a Opus X.Its doesn't charger anymore. I think the problem is in the software. Can someone help me?

370
DiegoLenzi_19
1 year ago
Lukariou
LukariouInsider Mini
asked in Razer Support
Transaction Pending after 7 hours

I bought  $50 robux giftcard 7 hours ago, and my razer pins were already deducted, but got no email or anything for the purchase and when i check transaction it is still pending. tried contacting support but they’re taking so long

582
doffielngsakalam
1 year ago
M
mmp69Insider Mini
asked in Razer Support
Setup help

I bought the Razer Kiyo Pro for work zooms.  I plugged it in out of the box and the status indicator light does not light up.  Also, the rings do not move at all.  Is this defective or am I doing something wrong?

50
M
1 year ago
A
Alabasterventure545Insider Mini
asked in Keyboards
Mes touches analogiques ne marchent pas

Bonjour, lorsque j’assigne les touches joystick a mon clavier les touches en questions ne marchent pas en jeu pourtant bien configure

40
A
1 year ago
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UTLaxDadInsider Mini
asked in Razer Support
razer kishi controller on note 20 ultra

In the nexus app, it is not recognizing my kishi controller. Is there something else that I'm needing to do? The controller will scroll and select items in the nexus app, but once I open COD mobile, it no longer works. 

610
U
1 year ago
p1l0t3
p1l0t3Insider
asked in Audio
New Opus coming soon ?

I already bought an Opus X for the wife and I am kind of jealous, lol.I am on the brink of getting one too but as it has been a couple of years out, I was wondering if there are any news for an update that would come soon. Eager to wait if that's the case. Thanks

250
p1l0t3
1 year ago
V
vinmakInsider Mini
asked in Razer Support
Laptop return taking too long

My Razer 15 laptop  had screen bleeding issue while under warranty. I had sent it Razer support and it was identified that the screen can not be repaired as screen part is not in stock. Razer had offered me replacement unit which I agreed but the delivery of my replacement laptop is taking too long. It has been three weeks since the processing of replacement unit. Can someone please help me with this?Thanks 

500
V
1 year ago
E
e1rik2Insider Mini
asked in Razer Support
Razer products won’t connect to wallpaper engine.

I know I probably sound stupid. I am very new to this. I’ve been trying to look for a solution, but I can’t find one. I have wallpaper engine installed. When I turn on my computer, all of my razer products will connect to it for a split second and then disconnect and do the rainbow thing. I have installed and uninstalled Razer synapse. I have also updated everything. And my wallpaper engine app is connected to Razer synapse. I don’t know what else to do. Edit 1: razEr Edit 2: iCUE & Chroma SDK is loaded in my wallpaper engine Edit 3: my razEr products also do not connect to any of my games that can connect to my keyboard, mouse, headset etc.

1730
E
1 year ago
retroFieldDrabguide897
retroFieldDrabguide897Insider Mini
asked in Razer Support
cynosa v2 hotkeys

So I recently purchased a razer cynosa v2 keyboard and find razer synapse quite inconvenient and would love to know if there were any hotkeys?

150
retroFieldDrabguide897
1 year ago
Stono1619
Stono1619Insider Mini
asked in Audio
How to get the windows slider to control the THX Spatial Audio output

when i’m playing sound through the thx spatial, the windows volume slider has no effect on volume, or muting playback.

170
Stono1619
1 year ago
D
DarkScarletdailylink201Insider Mini
asked in Razer Support
Naga

Side panel in my Naga Trinity isn’t working nor the mouse is glowin, haw can i fix that?

580
D
1 year ago
G
greg69jonesInsider Mini
asked in Razer Support
Issues With Razer Synapse And Audio

Every since I purchased my Razer Tourney editions I have never gone a month without issues, about to toss and buy another brand since tech support from this company don't seem to have a grasp on their on products.  Figured ide try this one time before giving up.  I installed the Razer Synapse, set razer thx as default and everything is good, after a few days the audio sucks, and realize the app is again asking me to setup thx as default, however I cant, it just wont actually set.  If I uninstall the program and reinstall all is good again, but have to do this over and over since I have bought this thing.  Anyone have any idea wtf to do? 

70
G
1 year ago
CadmiumOrangepolyONYX636
CadmiumOrangepolyONYX636Insider Mini
asked in Console Peripherals
Razer Universal Quick Charging Stand problem

Hey guys. I recently got the Charging Stand in Aqua Shift and well, it doesn't do what it says on the tin lol it has taken roughly 5-8 hours to charge. I set it at roughly midnight, woke up at 5 (cause I can never sleep) and the indicator is orange, woke again at 8 and it's finally white. I have the included cord plugged into a Samsung super fast wall adapter. Has anyone else experienced long wait times or just me?

320
CadmiumOrangepolyONYX636
1 year ago
bumpwell
bumpwellInsider Mini
asked in Razer Support
Macro Transition problem

As you know, most firmware have macro transitions. but when razer switches to the macro operation on the other key, the old macro key continues and the new click does not switch to the macro.Please fix it!Because I don't want to buy a different mouse, I'm satisfied with Razer.

60
bumpwell
1 year ago

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