Shout out to our Razer Support Rockstars
Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.
- 29 Threads
- 16 Replies
I had an excellent experience with the Facebook Messenger support team for the Razer page. The team member diligently attempted to troubleshoot my device, although we were ultimately unable to resolve the issue. They helped me identify that the problem likely stemmed from accidentally purchasing an Amazon "renewed" device, thinking it was from the same listing as my previous official Razer purchase.To address my predicament, the support team member initiated a support ticket for me. Given that my non-working mouse left me unable to access support via Synapse, this was a crucial step. I am highly satisfied with the assistance I received and have high hopes that the troubleshooting support team can offer further assistance. Nevertheless, even if my non-working mouse issue remains unresolved and I must consider it a loss, I am content with the outcome of my Messenger conversation. Fortunately, I was able to find a working mouse in my "spare mice" collection, leaving me satisfied with the
I had been talking to the team at Reddit, and they are simply the kindest people! I suspected the battery on my Blade 15 had been swelling, so I reached out to them for help.They were all super helpful, advised me on how to take out the battery and it was such a nice experience talking to them.Many thanks to:Archie B.Aadeen B.Marc C.Christine B.Desmond D.Jeff L. Love you all!
Just wanted to share to you guys my experience with Razer FB Support! Today, I was hesitant from continuing my purchase of Razer Deathadder V3 Pro since I ordered it from an overseas merchant since here in our country, they aren’t selling the 4k HyperPolling dongle, so I included it as well on my purchase, I was hesitating if Razer would acknowledge the Warranty for international purchases since there’s proper system here in our place. Initially I don’t know where to reach out about my concern, then I remember to just message the Razer Facebook page, and wow, after just a few minutes, they are already replying to me, really different from other companies that would tell you to just email instead, and you’ll get a dull response (ehem AS**) Just a bad experience from them since it took me 1 month just to clarify one of my product if it has the feature I’m looking for. But this isn’t about them, this is about Razer’s FB Support! You really rock, you already know what to answer about my qu
Razer support really are amazing, i bought a defective headset from a company. Reached out for help to fix the issue, and they really came in clutch. They guided me through how to fix it, even though it didn’t work. They offered me to send in my headset for a brand new one, free of charge. Razer really are amazing, and could not recommend it them any more than I already do. Really is a great team, and a great company.
I don’t like going out of my way to provide feedback or spending my time doing so, but I’d do it for this team specifically since they were actually helpful and were not very difficult in communications.Summary: Had an issue and submitted a post in /r/Razer, did not expect a personal DM by Razer team themselves on providing a support. Overall, experience was very well communicative and responses were pretty fast. I don’t have high expectation that my problem may be solved instantly or fully, but it’s nice seeing Razer’s support still going strong for me.Shoutout to the ones that contacted me:Razer | TenRazer | Sushi.boiRazer | PeaWonMasterRazer | MisterBairn
I had a fantastic experience with the Facebook Messenger help staff for the Razer page. The support team member helped me (although unsuccessfully) troubleshoot my device and helped me discover the issue is likely due to accidentally buying an Amazon "renewed" device, when I thought I was purchasing from the same listing I bought from previously (official Razer new item). This team member created a support ticket for me, because with a non-working mouse I was unable to access any support via Synapse. I am very satisfied with the help I received, and hopefully the troubleshooting support team can further assist me, but if not I was able to find a working mouse in my "spare mice" bag, so I'm happy with the outcome of my Messenger conversation even if my issue with my non-working mouse is not resolved beyond throwing it out and calling it a loss. Now I know to look for the word "renewed" and not trust Amazon "renewed" items.
Hello.I had troubles with my kids new product, Kraken earphones. I went to customer service on Twitter.they replied in some time. Must say very fast response for such a big company.After our fails they did the best job to help US (Me and my Kido) .I want to say : THANK YOU RAZER SUPPORT , You made my kid happy. I wish more brands would have such goodsupport and understanding the human errors while being patient in waiting.👍 THNAK YOU HAVE A WONDERFUL DAYDAD and KIDO
I got the Razer Blade 14 and have been absolutely Happy since Day one. Never really have a problem with the whole thoughtful concept of Razer. You can find everything important here very nicely and clearly. Great software that is already included. the Razer logo and the Sicily flag are very similar.I think it's great because I have Sicily roots :)I'm happy to be part of the community, and finally having my dream Laptop.I absolutely love my Razer Blade 😎✌🏼
Receive Razer Silver Credit Reimbursement when Razer Cortex PC Paid to Play to Earn Tracking not working Daily for 6 Days
Hi, i Receive Razer Silver 40 Daily x 6 Days Total 240 Credit Reimbursement when Razer Cortex PC Paid to Play to Earn not working Daily during April May 2023 with Honkai: Star Rail for 6 Days, i contacted Razer Staff Michelle about it, she require Razer Cortex logs to confirm i actually did the Razer Cortex PC Paid to Play to Earn Daily, but i uninstall and reinstall Razer Cortex PC Daily to make sure it isnt my install of Razer Cortex PC has issues that cause Razer Cortex PC Paid to Play to Earn Tracking issues, so the Razer Cortex logs isnt there anymore after uninstall, but after she understand the situation, she still compensate Razer Silver to me, thx Razer & Razer Staff Michelle.Razer Cortex logs 9.1.0 has crash issues, Razer Staff Michelle contacted Razer Razer Cortex logs Coding Staff and update it multiple times with version 126.96.36.199 188.8.131.52 184.108.40.206 to fix it. thx Razer & Razer Staff Michelle.
Just wanted to shout out that I had amazing experience from the Facebook support team.my brand new kishi v2 iPhone edition stopped working, after a lot of trial and error found out the issue is in the app itself and after download and install from a different App Store user (American instead of Eu) it came back to life and working again
I requested help via a tweet and in mere minutes they reached out to me to help me out. The help I received was absolutely fantastic! Based on this support interaction alone I’d recommend Razer to other people. Thank you very much Razer support, y’all rock!
Y'all always welcome me and answer in the best way possible. I do not know who is in charge of the @RazerSupport twitter but I love being honest and having a blast chatting with the account. Sometimes I feel like I would be a burden to anyone then you remember me that this is what you are here for and then, I go in Super Saiyan happiness and start blabbering a lot of none sense because of how happy I am to be a true Razer fan. Next I'll turn my computer into full Chroma but I do really need to start getting some fame on Twitch and Kick before. I want my setup to be all razer but then I look at my bank account and priorities. Remembering I can't just fill a credit card to show how much I love you… but yeah, Razer is Love; Razer is Life.
Whenever I have a question or concern about any Razer product that I have, the support team has always been friendly and helpful. They’ve been patient with me in troubleshooting and providing assistance so we can pinpoint the problem. And they reply to you in whatever platform you reach them out to! That’s why I don’t spending extra for a Razer product - you don’t just get a high quality item, you also get a superb after-sales service! Keep it up, guys!
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