Unanswered questions

Website submit button is not working for my serial number. I’m trying to open a hardware replacement claim for a DeathAdder V3 HyperSpeed.  The mouse is working perfectly fine in wired mode however it won’t charge. Razer synapse shows that battery is charging but it’s stuck at 0% forever. Need urgent help 

Hello Razer Support, I recently purchased the Razer BlackShark V2 X, but I do not have the 7.1 Surround Sound activation code card. I would appreciate it if you could provide me with an activation code. Here is my product information: * Product Name: Razer BlackShark V2 X * Serial Number (S/N): (removed for security purposes)* Email: (removed for security purposes)

merhaba razer blackshark v2 kulaklığımın 7.1 ses özelliği için aktivasyon kodunu kaybettimyeni bir aktivasyon kodu nasıl alabilirim?

Hey all, posting here after searching Reddit and the Internet.  I cannot get my PC to read my dongle for my BSV3Pro Headset (playstation).  Please assist.  I have registered the product to my account and, if official support requests, I can provide proof of S/N and purchase. Please help!!

I bought a razer adjustable laptop stand, the RC21-0233, where i searched everywhere for serial number, on the box, the stand bottom and i couldn’t find any. Please help me with this where can i find the serial number?

On my Razer Tartarus V2 I assign the keys.    &é”   So far, everything is okay. When I go to Macro And I use the buttons to confirm a cycle. Here again, the information regarding the macro is fine.  &é”  But when I run the macro  The indicated keys are     maj w x    

ok i originally had no issues with the thx option on razer synapse 4 , i then mistakenly installed thx spatial , which i now know i dont need , so  i removed it , since then even with a clean install of synapse 4 , including driver cleanup as you recommend , i no longer have the thx working on the device , i go into synapse , click thx and test , no sound on either blackshark game or black shark chat , and in windows options for sound , theres no thx for audio enhancements? , im stuck for options , and im relectunt to do a full reinstall of windowshelpthanks

Hi everyone,I am having an issue with the dedicated Hypershift button on my Razer Tartarus V2 Pro. I decided to reassign this button to be my "Space" key instead of Hypershift.The key mapping works, but every time I press it, it still triggers the hardcoded Hypershift lighting effect: it turns off the RGB on all my keys except key "19". The actual Hypershift secondary functions do not trigger (which is correct since I reassigned it), but the lighting still behaves as if I am pressing a Hypershift modifier.Because I am using this button as "Space", it is very distracting to have my entire device go dark every time I press it.My questions are: Is this a known bug in Synapse for the Tartarus V2 Pro? (The lighting shouldn't trigger if the button is no longer assigned to Hypershift). Is there any workaround to stop this button from turning off the lights, so I can use it normally as a Spacebar? Thanks in advance for the help! 

Didnt get 7.1 surround sound code

i couldn’t find my code in the box and on the headset just let me know what i should send u so u can send my code  

Hello Razer Support,I lost the wireless USB dongle for my Razer DeathAdder V3 Pro.I would like to know if I can get a replacement dongle and where I can purchase one. If there is another way to use the mouse wirelessly without the original dongle, please let me know as well.Thank you for your assistance.

Cześć, zgubiłem klucz sprzętowy do słuchawek RZ04-0453. Znalazłem produkt na stronie pomocy technicznej Razer, ale nie otrzymałem odpowiedzi. Nie udało mi się wysłać wiadomości do pomocy technicznej. Nadal nie ma odpowiedzi. Czy jest jakiś sposób, żeby go zdobyć, czy po prostu kupić nowe słuchawki? Czekam już 2 miesiące. 

Hi I lost my dongle for RZ04-0453. I found the product on Razer support page but No answer no nothing o send message to support still no answer is it any way to get it or only buy new headphones I waiting 2 months now 

i tried turning my controller on while plugged in and unplugged the USB C to use the wireless dongle instead. as soon as it was unplugged it shut off and hasnt come on since. my computer recognizes when its plugged in again but still wont turn on or anything. It wont show up on the controller app either to look for updates or anything.

Looks like I’m having the same problems as most I see on here. My black sharks are 6 months old and will no longer hold a charge serial Number 862543D38800267has anyone found a fix or an i just out of luck i didn’t get the insurance from target where I bought them

The razer login window vanishes when I try to login to use the software.

On my Razer Huntsman V3 Pro (ISO layout), the main Enter key doesn't trigger Ripple or Reactive effects (Quick Effects and Chroma Studio), while every other key and Numpad Enter work fine, Static lighting and actuation detection on Enter are normal, and reinstalling Synapse 4 didn't help.

I'm posting this to see if anyone else with a Huntsman V3 Pro Mini is experiencing the same issue. My Huntsman V3 Pro Mini is detected correctly by Synapse and Chroma Studio. The keyboard functions normally, and Quick Effects work without any issues.However, when I switch to Advanced Effects / Chroma Studio, I am unable to edit per-key RGB lighting. The color selection controls are greyed out and display the prohibited symbol (circle with a slash). As a result, I cannot assign custom colors to individual keys.

I recently updated my headset and dongle to the latest firmware, 1.4.4. After that, the dongle no longer works. My headset can still connect to my computer over Bluetooth. I tried the pairing utility, that didn’t fix the issue.

I got a new pulsar meiy glasspad and with low and medium Lift off distance the sensor stops tracking and stutters sometimes. I’ve tried updating firmware, fix is using High LOD but I’d rather not use high lod because its harder to do long swipes.

Hi,I'd like to suggest a different approach to the onboard memory problem. Insteadof putting storage into every individual device, it would make more sense if thewhole setup shared one central store - so that everything I own lights upcorrectly the moment I power on, without waiting for Windows or Synapse.My setup: BlackWidow V4 Pro, Basilisk V3 Pro, Mouse Dock Pro, Base StationChroma, Hanbo AIO 240mm, PWM PC Fan Controller, Chroma Addressable RGBController, Tomahawk ATX, Leviathan V2, Goliathus Extended Chroma, Monitor StandChroma and Raptor 27.The BlackWidow V4 Pro does have onboard memory - but only 4 slots, and only forkey mappings, DPI and polling rate. The lighting still comes from the PC.Everything else has no storage at all. So on a cold boot I get a visiblyhalf-working state: one keyboard in its stored colour, and twelve other deviceseither dark or showing the default rainbow effect, until Synapse boots and pushesthe real profile.That half-working state is the reason for this

hello i need a new subwoofer cable for my Leviathan v2 pro  moved my about and seen the jack pin is bent does anyone know where i can get another one from ?

Hello,I'm running into an issue where, as soon as I launch the Razer application, the space and Esc keys on my keyboard stop responding properly. (There might be other keys affected too, but I haven't tested them yet.)Has anyone else experienced this problem?Thanks in advance,

I bought a Naga V2 from Amazon resale. Twice. Each time, a test programmed button only functioned intermittently. I programmed with Synapse on Windows 11. See the Amazon review below. I think there is a problem with the batch. Anyhow, all I want is two programmable index finger buttons and a programmable wheel-click, for copy, paste and enter. I want to use the mouse on a Chrome machine, but I saw that certain functions require Synapse to be running. Presumably macros get stored on the computer. Then I found the DeathAdder, which actually seems to match my requirements better.If I buy a DeathAdder will it support copy, paste and enter as I want? IOW, can I program them on a Windows machine then use the mouse on Chrome? My Amazon review for the Naga follows.___________________________________ I ordered this product from Amazon Resale. I returned it because it was faulty. I ordered a replacement, again from Amazon Resale, and I am returning that too, because it is also unreliable. In bot

The most over engineered mouse in recent memory omitting a default feature but it's for MMO lads so who cares?Just got this hefty beauty and was disappointed to see I still need third party tools.