Unanswered questions

Hello Razer Support,my Razer BlackShark V2 HyperSpeed USB dongle suddenly stopped working.The headset itself was working normally before the issue occurred mid-game without any changes to my PC or the headset.Windows detected the dongle in the Device Manager as:“Unknown USB Device (Device Descriptor Request Failed)”I have already tried the following troubleshooting steps:Unplugging and reconnecting the dongle Using different USB ports Uninstalling the unknown USB device from Device Manager Restarting the PC Completely shutting down and restarting the PC Testing the dongle on a second computer/laptopThe same problem occurred on both computers. Therefore, it does not appear to be a Windows-specific issue.The Headset is working fine when I connect it via cable.When I connect the dongle it shows a very feint green light for a second before going dark. Could you please advise whether there is a way to reset/recover the dongle or if I can replace it? Best regards

recently, my Viper v3 Hyperspeed’s scroll wheel stopped working. it started by becoming less responsive, and then it just stopped working completely. I’m not sure what to do. Can anyone help?Also if a moderator sees this, could you please delete my last thread? Thank you!

I lost the dongle to my viper v3 pro is there any way i can get a replacement.

Hi everyone, the right hinge of my razer blade 2020 base model is broken and I cannot find replacement in the city where I live in Germany. Where can I buy this part?  

I’ve tried everything I can find on fixing this issue.The speakers suddenly disconnected and started to blink red.I done the disconnect the power and all cables. Plugged everything back in with the order specified. Reconnect the umbilical cable linking the left speaker to the right speaker hub. Plug the AC power cable directly into the rear of the right speaker. Plug the AC power cable directly into the subwoofer. Verify that the USB-C cable remains completely disconnected from the PC. The speakers do attempt to make the connection to the sub as I can see the lights blink green and go back to red.I did use the pairing utility.The speakers have no sound and continue blinking red.Firmware is up to dateOpened a support ticket but thought I’d post here if anyone has any other ideas.

Hello! I’ve been looking to buy the Razer Phantom White Keycap Upgrade Set, but I can’t find it being sold anywhere, except secondhand. My keyboard's serial number is 632604F98801994. It didn't come with Phantom White keycaps, but I’d like to purchase Razer Phantom White keycaps to complement my keyboard. Thank you for your time!

Hello! I’ve been looking to buy the Razer Phantom White Keycap Upgrade Set, but I can’t find it being sold anywhere, except secondhand. My keyboard's serial number is [removed by moderator] . It didn't come with Phantom White keycaps, but I’d like to purchase Razer Phantom White keycaps to complement my keyboard. Thank you for your time!

When I try to connect the dongle of my Razer Barracda X to my laptop, nor the headphones or the laptop seem to identify the dongle.But when I connect the dongle to my phone, everything works as intended. Please help me, I wanna use the dongle on my laptop

Hello, I have a Problem with the BlackShark V2 Pro Headset. I have lags in PUBG (and just there) when i use my headset. The soundlags already occure in the main menue. In the game i have them as well and also the game freezes for a split.I tried different USB-ports for the dongle. Updated all software but nothing changes. 

Hi support team,My DeathAdder V3 (purchased July 2026) is experiencing frequent disconnect/reconnect cycles (4–5 times in a row) during rapid movements or whenever the mouse is lifted off the mousepad. This occurs consistently right after system boot-up and after waking the PC from sleep mode. While it eventually stabilizes after a few minutes, the behavior repeats daily.I have already tried:-Clean reinstall of Razer Synapse (and tested with Synapse completely closed).-Updated to the latest firmware via the Razer firmware updater.-Disabled USB Selective Suspend / USB Power Management in Windows Device Manager.-Tested on different USB ports (direct motherboard ports, no hubs).-Verified the issue persists across different PCs. None of these steps resolved the problem. Thank you,

Will an 8 TB M.2 2280 PCle 4.0 NVMe SSD  fit into the Razer Thunderbolt 5 Dock even though it is thicker than a 4TB?  Please inform and what type 8 TB SSd would you suggest that will fit correctly???? 

My recently bought Razer Atheris from Razer store no longer works in Bluetooth mode suddenly. When switched to Bluetooth mode, the middle button LED does not blink at all and does not show up when searched. I’ve tried doing the three button salute to reset profile (LED also does not blink), reinserting fresh batteries, but to no avail. It now only works in dongle mode.    Is there any recourse (like opening it up to flash something), or this mouse is effectively toast?

 Razer BlackShark V3 Pro – Random Audio Cut (Chat Endpoint Investigation)Issue Description Audio randomly cuts out during gameplay (mostly CS2). The headset remains powered on. There is no disconnect/reconnect sound. Windows does not show the device as disconnected. I must power cycle the headset to restore sound. Gameplay recording still captures both game and Discord audio even when I cannot hear anything from the headset. Key Observations When audio cuts out: Windows still shows the device as active. No USB disconnect event occurs. No RF disconnect sound is heard. Recorded clips still contain full game + Discord audio. ➜ This confirms the PC audio stream is still active. The issue appears more frequently when using: BlackShark V3 Pro – Chat endpoint for Discord. When switching Discord output to: BlackShark V3 Pro – Game The audio becomes: Noticeably louder More stable No random cut so far When disabling and re-enabling: THX

Hello,I have a first-generation Razer Barracuda X, model RZ04-03800, with the original RC30-0380 USB-C wireless dongle.The dongle suddenly stopped working. It is no longer detected by either my iphone or desktop PC, and the Razer Headset Pairing Utility does not detect it either. I have also noticed that the dongle seems to get warm when connected.I would like to know if Razer can provide or sell me an original replacement RC30-0380 dongle compatible with my headset.I am located in Portugal.Thank you.

Hi,My Razer Kiyo Pro Ultra's video feed suddenly stopped working. The camera is detected fine by Windows and shows up correctly in apps, but the video freezes/goes black as soon as I try to start the preview or a call.I tested and ruled out several causes:- Tried multiple USB ports (both 2.0 and 3.0): same issue every time with the original cable- Reinstalled the driver and Razer Synapse: no change- Closed all other apps that could access the camera: no changeWhen I replace the original USB-C cable with a different USB-C cable (Apple), the camera works perfectly with no issue at all. So the problem is clearly the original cable, not the camera itself.My device is unfortunately just out of warranty. Since this is only a cable issue and the camera itself works fine, would it be possible to purchase or get a replacement cable rather than going through a full unit exchange?Serial number: available on request Happy to provide any additional info (photos/video) if needed.Thanks!

hi ,charger adpater started surging and cracking- I need a replacement charger- what would be a comparable option for model RZ09-0409CE53 .I am currently in India - where or how can get it here ?

Hello, I'm having trouble finding the product number of my Razer Kraken v3 x, I don't have the box, one on the headphones only says RZ04-0375. To register the product and activate the 7.1 sound I need the product number, which I can't find, I have a serial number.

I purchased a Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard and have completed the setup. Although it is connected via a wired USB connection, the keyboard occasionally becomes unresponsive during use. This issue started occurring after I updated the keyboard firmware. When this happens, the RGB lighting remains on, but none of the keys work. If I unplug the USB cable and reconnect it, the keyboard starts working normally again. However, the same issue keeps occurring repeatedly. Could you please help me identify the cause of this problem and provide any possible solutions or troubleshooting steps? Also, please let me know whether this may be related to the recent firmware update, a hardware defect, or a software-related issue.

Hi Razer Support TeamMy Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard after updating to the latest firmware. Since the update, the keyboard frequently stops registering key inputs every 1–2 hours at a time, even though the lights remain on and the device appears connected. This has significantly disrupted my work and gaming experience.I kindly request that Razer provide a solution to this issue, or guidance on how to safely rollback/downgrade the firmware to a stable version. [removed by moderator] Please help to checkRegards

My account email says it’s a privaterelay.applied.com email so I can’t access and verify it to change it. I linked my twitch to create the Razer account but the Apple ID was how I created my twitch. How can I either delete the account, unlink the twitch account, or change the email if it’s an inaccessible Apple ID email?

As usual Razer's vibe coded untested garbage is at it again.With my laptop if I don't have a connection on boot, no successive restart of Synapse or anything short of a complete windows reboot will make Synapse detect ANY devices.Why is this software such? 

Is there a way to replace the support on the BlackShark V2 Pro? My headset still works fine, but the hinges broke after years of use, and now it’s just collecting dust because I can’t find a way to replace this part.

I experience inconsistency when my wheel flips back from ‘free-spin’ to ‘precision tactile’ mode via smart-reel.How to trigger it:-Have scrolling mode set to ‘Precision Tactile’ with Smart-Reel on-Make the wheel enter free-spin via a quick flick-Stop the wheelIn the above scenario, my wheel re-enters precision tactile mode incorrectly roughly 50% of the time. It’s like something doesn’t quiet click-in to place the way it’s supposed to. Entering free-spin again via smart-reel, then stopping the wheel sometimes solves the issue. This inconsistency never happens if the mouse was originally in regular tactile mode, or if precision tactile mode is initiated via the ‘cycle scroll mode’ functionality. 

It is detected by the PC and Synapse 4 but It doesn't type anything 

i no longer have acess to my old email to since it got hacked or deleted i just need to change my email since i just registered my headset can i get help