Unanswered questions

Greetings!  I have been having an issue for a few years now (and it’s really bothering me!). The very bottom of my laptop screen is messed up.  It looks like the bottom few lines are interlaced with the very top few lines on the laptop display.  Please see photo taken by phone:  The “size” of the interlacing is intermittent.  Sometimes it’s like this (the worst I’ve seen) while sometimes it’s a line or two and sometimes there is no issue at all.When using print screen, this is not visible:  I recently used the Razer Updater - V1.1.13_DA760 - and had no change.  I have all windows (Windows 11) updates and all NVidia driver updates.  I have a secondary external monitor that does not have any display issues.  I have never seen any discoloration in games outside of these few lines at the bottom (which are just interlacing the top few lines with the bottom few).  As such, I have no reason to suspect a hardware fault.  I have seen this issue posted before for other systems with zero actual s

I’m having an issue with the latest "Play to Earn" game—Grand Theft Auto V. The Epic Games version isn't working; I simply can't launch it from the Cortex window. It shows up in the "Launcher" tab, but I can't launch it from the "Rewards" tab, which means I can't earn coins for playing. Resetting the Razer Game Manager Service 3 and clearing the cache in GameManager3\Data\ hasn't helped.

It was bend when my backpack fell on the ground im looking for a new one if possible and how do I get it?

This past Saturday, I noticed for the first time that the Philips Hue inegration feature with Razer Synapse 4 stopped working for me. Whenever I activate Philips Hue, the lights simply turn off and stay off instead of displaying colors until the Philips Hue service is shut off. I’ve noticed that the feature still works if I’m using it for more basic Razer Chroma features like the presets, but using it for either Razer Axon or the Chroma Immersive Experience results in no lights being shown despite the Philips Hue tab in Razer Chroma indicating otherwise. I have two PC setups and determined that, on my other setup, the Philips Hue integration feature still works as expected, indicating that the issue is isolated entirely in my other setup.As part of troubleshooting, I have performed the following:-Uninstalling and re-installing Razer Synapse 4 and Chroma.-Uninstalling Razer Synapse 4 and Chroma, using the Driver Cleaner to uninstall all drivers, then re-installing Razer Synapse 4 and Ch

Tartarus Pro, Synapse 4.0.827. Each profile is linked to its own Chroma Studio (Advanced) effect. Switching profiles from the Synapse dropdown changes the lighting correctly, but switching with a “Switch Profile” key binding on the keypad changes the profile without changing the lighting.

Good afternoon, dear Razer support team! My Razer Basilisk v3 pro mouse has stopped turning on and responding to wired connection (Synapse has stopped detecting the mouse). Are there any methods to solve the problem? If that doesn’t help, is it possible to get the schematic of the Razer Basilisk v3 pro motherboard for further repair? No visible defects on the board.

Hello,I used the headset yesterday and everything was working fine; today I turned it on connected to the PC, but the module won't work anymore.When I plug it into the PC, it connects and immediately disconnects!What should I do?

I’ve been trying to figure out how to reset my headphones for a few months now; I’ve tried almost every method, but nothing works. When I hold down the power button, the headphones just keep turning off and back on again—they won't reset.

hi guys I have a Razer Book 13  and for the life of me I can't get windows reinstalled on it. I have a windows 11 USB key that I made on my other computer and it can boot it but then it don't see any drives. im not sure what driver to get for it to see the NVMe drive. can anyone help ?? Thanks

 Everytime I restart my PC the macro commands stay however, the keybinds on the right do not. I have to assigne the key binds every time i turn on my PC, it is so annoying! Razer can you fix your shit and save my keybinds please? I’ve reinstalled the app multiple times and deleted my user files to do with razer.  Any ideas on what else i can do or is it simply a bad software issue? My keyboard is Razer Huntsman V3 Pro TKL thanks   

I just bought a Razer product from a store. But there are signs that make me worry on its condition. Can someone help check the S/N, the warranty, etc?

Hi, I submitted all the info to get this promo code but I’m still not receiving it in my email inboxes. Its been over 48 hours.  

Hey everyone,I'm hoping someone here can help me figure out what's going on, as I'm a bit lost at this point.I bought the Razer BlackShark V3 twice. The first one had frequent popping and audio distortion, so I returned it through Amazon. I decided to give it another chance because I really liked the headset, but unfortunately, I've run into another issue.After using my second headset for a while, the HyperSpeed wireless dongle stopped being detected. I've tried reinstalling Razer Synapse, but the dongle no longer reliably appears in either Synapse or Windows. Connecting the headset directly to my laptop via USB still works, so I'm wondering if the problem is specifically with the dongle.I've also noticed occasional crackling and distortion when using the wired connection, almost like old TV static. I'm not sure if that's related or a separate issue.It's pretty disappointing to experience these problems with a headset at this price, especially since wireless connectivity is one of its

 Hello Razer Support Team,​I am reaching out to you regarding my Razer Barracuda X wireless gaming headset (Model: RZ04-03801, Serial Number: AC2239D23801137).​Unfortunately, my original USB-C 2.4GHz wireless transceiver (dongle) has stopped working due to hardware issues. I have been trying to find a replacement dongle online, but I am having a lot of difficulty locating an authentic matching unit for this specific model version.​Could you please let me know if Razer has any discontinued spare parts or replacement dongles in stock for this model that I could purchase directly through support?​Thank you for your time and assistance. I look forward to hearing from you.​Best regards, 

Occasional input delay or unintended inputs pls help I have the serial number

[*removed by moderator]

Hi there,My Razer Huntsman V3 Pro 8khz stop registering all key but led still work and  Synapse recognize the device. Is there any way to fix it?

Hi,Have had my Razer 15 Advanced Model since 2021. Has been a phenomenal machine, and have loved every second I have owned it.Unfortunately, like a number of other posts, the battery has started to swell. I have removed this already, and responsibly disposed of the swollen battery. Understandably, this is inevitable with these sorts of batteries, however finding a genuine/authorised replacement is proving incredibly difficult. Are you able to check your inventory and advise whether there is a replacement battery available, and I will order one. Many thanks in advance for your assistance. 

As of this morning 9/22/2026 my D-Pad on my Razor Tartarus Pro is no longer working in games.  Any help is greatly appreciated.

I’m sharing my experience with the Razer Wolverine V2 Pro because I’m extremely disappointed with both the controller’s reliability and the response I received from Razer Support.Here’s what happened:Initially, my Wolverine V2 Pro worked on my PlayStation 5, but then it started developing serious problems.PS5 recognition issues: The controller worked perfectly fine in the PS5 home menu, but once I launched a game, it stopped responding properly. I sometimes had to use my original DualSense Edge to launch the game and then switch back to the Razer controller. Erratic inputs: While playing Battlefield 6, the controller started behaving unpredictably. Pressing L3 to sprint would sometimes trigger shooting instead. The controller would randomly register incorrect inputs, making games almost impossible to play. R2 trigger malfunction: When I connected the controller to my PC for testing, the R2 trigger appeared to be permanently pressed, even when I wasn’t touching it. Complete controller f

Hi everyone,I would like to report a serious issue related to the Macro feature in Razer Synapse that seems to have started appearing widely since yesterday.Issue DescriptionWhen using the Macro function, even with extremely simple macros (for example, repeatedly triggering the number key “1”), there is a chance that the macro becomes stuck in an infinite loop.Once this happens: The macro keeps triggering continuously and cannot be stopped Razer Synapse becomes unresponsive The Synapse interface cannot be opened The system keeps receiving repeated key inputs endlessly The only way to recover is to restart the computer.However, after rebooting, if the macro feature is used again, the issue may occur again randomly.ImpactThis problem is extremely disruptive because: The macro becomes uncontrollable Synapse stops responding completely The system is flooded with continuous key inputs Scope of the IssueThis does not appear to be an isolated case.Since yesterday, I have seen many u

I placed an order as a Guest and I got my confirmation email, but when I click the check order status button it takes me to an  error message on razer.com that simply says “an error occurred”. Is there some way I can tie this purchase to my razer id so I can actually see the status of the order?

Hello,As of today the thumbstick of my tartarus v2 pro is maxing out at about 75-80% movement in any direction, the only way I can get 100% movement is by removing the swappable hat of the stick. I tried recalibrating by using the link to game controller properties in synapse but this doesn’t work.

As the title clearly states, my wireless dongle is broken after I have updated both it and the headset to the 1.4.4 firmware. Before a trolling razer rep starts asking insulting questions like “have you tried turning it on and off again?”, yes I have tried every single possible thing, including completely formatting my PC and reinstalling everything, trying the headset and dongle on many different PCs, and all other nonsensical things you could think about asking me; the headset itself works when cabled and with bluetooth, but audio via dongle is dead. I can even input commands via the wireless dongle like changing the volume and pausing videos, it’s just the audio that never gets through. You just bricked my 250€ headset with a firmware update, that’s it.I will be returning the overpriced pieces of crap and never ever buy another razer product again. This post is just to inform people with the same headset to NOT update to the latest firmware.

Posting this to get some visibility on a BlackShark V3 Pro firmware bug that a lot of us are dealing with.I keep my setup minimal and prefer not to have Razer Synapse running in the background on Windows startup. My other gear (Wolverine V3 Pro, Orochi V2, and Naga V2) all work great on onboard memory without Synapse running. The BlackShark V3 Pro is the only device that has an issue loading its onboard profile on startup.The Bug:Whenever you turn on the headset over 2.4 GHz wireless, the audio comes through muffled, muddy, and flat. The onboard DSP fails to apply your saved EQ curve.The only workaround right now is reaching up to the right earcup, pressing the physical EQ button to cycle through the presets, and going back to your profile. As soon as you cycle it, the audio instantly snaps back to proper quality.About the recent patch:Synapse release notes recently claimed: "Fixed: BlackShark V3 Pro Series - EQ not saved on power cycle."This might have resolved the UI state inside Syn