Audio

When I received the activation code on my girlfriend's account, an error about an invalid code appeared...Later, I tried to check it on my computer, but I didn’t consider that it would link to my Razer ID. 😢Is there any way to transfer the license back to the original person?

As the title says, there is no EQ button on the Siege Edition Blackshark V2 Pros. My dongle has broken and I cannot get it replaced through Razer because they don't support it anymore. Without there being an EQ/BT button onbthe headset, I guess I couldn't use a BT adapter from say Amazon could I? There would be no way to pair the headset to the adapter, correct?

Does the barracuda family all have noise cancelling? Even if it doesn't have ANC I just wanna know if they have noise cancelling. Thank you

Randomly my razer blackshark v2 hs bt headset's right side audio stopped working, and the balance says the right left audio is balanced so idk what to do. 

Randomly my razer blackshark v2 hs bt headset's right side audio stopped working, and the balance says the right left audio is balanced so idk what to do

my mic is picking the output audio. only when i turn 7.1 surround sounds on. Mic can pickup game sounds video sounds anything and i cant find a solution. If someone can help me I really appreciate it

I just recently received a set of Kraken BT Hello Kitty Headphones (Wireless). I had received them as a gift so I had no idea I'd run into this problem, and no prior research could've been done by me personally.I love these headphones a lot! However, I was really looking forward to using them on my PS4 until I realized the PS4 is not compatible with Bluetooth headsets. Is there a way to somehow “convert” the headphones by using some sort of special cable? For example, if I were to use a micro usb to a 4 pole cable, would that actually work? On this headset, the only port that is present is a micro-usb port. If I were to buy a cord that has a micro-usb with a 4 pole audio connector end, will the audio actually “transfer”? Sorry if I'm being vague or confusing here, I'm not at all experienced with tech haha. 

I bought new headphones, registered them, but when I enter the activation code, it gives me an error: the code is invalid

Hello,I bought a “Razer BlackShark V2 Hyperspeed” for my son. He can connect it to his Gaming PC and his phone.But he can’t connect it with the Playstation 5.Doesn’t the “Razer BlackShark V2 Hyperspeed” work with the Playstation 5?Do I need to return the headset and purchase the “Razer Blackshark V2 Pro (Playstation)”?Greetings

I received an activation code to use 7.1 surround sound but they tell me that the code is incorrect

Hi, everyone- I just got my Razer Barracuda X. However, I've been having some issues. Earlier, I had some issues, which was resolved by myself. Another issue has arose, however. I am utilizing the wireless dongle in order to connect. For some odd reason, when I try to use bluetooth, no sound comes through. I can play something on youtube/spotify for about 30 seconds, then it pauses. I have to wait about two minutes to play it again. If I don't, within the second I unpause the content, it pauses again. This does not happen on bluetooth, however, as I mentioned before, there is no sound on bluetooth. Any help would be greatly appreciated! ☺

What drivers am I supposed to use bruh for Blackshark V2 X, synapse cant find it and im completely lost

My kid dropped her brand new headset and it fell right on the power switch does anyone know where I can get a new switch so I can buy the switch and save the rest of the headset since it is brand new?

Just bought the headset the other day and so far, I do enjoy it. I have the dongle hooked into my PC and was able to use the headset no issue when I got home for several hours before I went to bed. I plugged it in to charge and the indicator light was red. When I woke up, the indicator was alternating between green/yellow. I unplugged and plugged the charge cable back in and got the initial red to charge, and 30 seconds later it goes green. I haven’t been able to recreate that yellow/green light and I can’t find anything about it. It does have the latest firmware and also the charger is a powered USB hub that I use all the time.Thank you

Good day, I have a problem. On December 16, a friend gave me headphones (Razor Blackshark V2 X). He ordered them through a local marketplace. I didn't find my 7.1 surround sound activation key. I tried to register the headphones via Razer ID, but they wrote to me because the headphones were already registered. I have the box, all the other papers, the headphones themselves and the purchase receipt. Can you do something about this?

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻. 

Hi I have Razer BlackShark V2 Pro (2023) and switch button is not doing anything. I have updated the firmware to latest. when I turn-on my headset it’s trying to connect to Bluetooth source by default. I double press the switch button any its still stuck trying to connect to bluetooth. only way for it to connect to wireless dongle is; I have to plug and unplug the dongle from my PC. I’ve realized that eq switch button is not doing any function. its not switching between different EQ modes also its not switching between the audio sources.  can somebody help? 

I HAVE BLACK SHARK V2 PRO WIRELESS 2023 AND I WANTED TO INSTALL 7.1 APP BUT THE CODE FROM EMAIL DO NOT ACTIVATE IT. WHAT SHOULD I DO NOW?

So I just bought the new barracuda X chroma, and I tried to connect it to my ps5 using the USB-C dongle, but it’s not working. I’ve spent the past 30 min trying to solve this problem and it’s not working. Please can someone help me. 

My razer surround 7.1 app does not open after installation, but simply collapses. It works fine on another computer, but on mine it creates a debug.log.[0107/003500.197:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: Канал был закрыт. (0x6D)[0107/003500.334:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003500.419:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003500.421:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003500.438:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003512.664:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003515.333:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003545.433:ERROR:registration_protocol_win.cc(56

When I try to watch a YouTube video or something all of the background music plays but I can’t hear the actual speaker. The same thing happens in Fortnite if I do an emote that has words I can’t hear that and I just get the background music. I don’t know why this is happening i don’t think I’ve messed with them at all and this only happened recently they worked fine when I first got them.

Hello , today i buy Razer BlackShark V2 X USB and receive activation code for Surround Sound on my email but it dosnt avaible  

Hello . I activated for headphones Razer Barracuda X "7.1. surround sound. " I have a problem, I can't activate "Thx spatial audio". I don't know where to get the code to activate. I don't know where this code is. I received a letter with codes by mail, but when I used them, I was told that "the code is not valid". And that's why I don't know Where do I find this code to activate"THX spatial audio"? Thank you. Help me find this code on my headphones. 

I ABSOLUTELY love your THX Spatial Audio app since I bought it just last week, and I am currently using it with my brand new Quartz Barracuda X that I received as a gift from my Boyfriend during the 2024 Holiday Season.There is a missing feature however that I would love to see implemented, and that feature would be a "per-Application EQ Setting", that can "override the current Global EQ settings". Specifically, I am an avid Gamer, but I also LOVE to listen to my music using my Apple Music for Windows 11 App when I'm not gaming. If there could be a way for your THX Spatial Audio App to automatically change from the Global "Game" EQ that I use the most on all of my Game's, to a Customized "Apple Music" EQ (that I have personally created), whenever the THX Spatial Audio app detects that I am running Apple Music for Windows 11 app, that would be soooo absolutely amazing!I just want to also take a moment to thank you all at Razer for making such amazing Produ

Hi, I was fine on Synapse 3. I switched to Synapse 4 for Snap Tap and my headset started muting the mic while talking, I deleted it and when I reinstalled it I got the same error. I reinstalled Synapse 3 and the same error happened again. How can I fix this, it's getting annoying. I'm writing from the translation, sorry.