Audio

I have headphones Razer BlackShark V2 X with 3.5 mm audio cable. After 10 months of using headpones my jack cable (3.5mm audio cable) is curved. If i send them back to Razer will they give fix them or will they sent my back (in broken state which i send them), beacuse warrenty does not cover this. I have proof of purchase and warrenty is still active.

I have a Blackshark v2 hyper speed headset and the dongle went out, so I buy new dongle and a brand new dongle won't connect to my headset. Fix this please.

I bought the razer blackshark v2x headset on november 22nd. I want to use the 7.1 surround sound feature. For this I registered the product and received an activation code. However, when i put the activation code sent to me in the Thx Spatial Audio app it said that the activation code sent to me wasnt valid  I would like to be given a valid activation code. 

hi :) i buy a razer blackshark v2 x in internet. when i need activate a thx  spatial audio it need registr but razer said that headphone will registr in the past but i buy now webshop - OZON.

The mic on my razer blackshark v2 has stopped working. Nothing is picked up on any apps when I select Razer USB Sound Card as the input device, however when I plug the headset into the 3.5mm audio jack of my pc rather than the USB Sound Card the mic works fine, so it seems the problem is with the USB Sound Card. The audio still works fine through the sound card just not the mic. How can I fix this? I’d be happy to buy a new Sound Card if thats the only option but I cant see where to get one so please can you let me know how to purchase one if thats the only option. Thanks.

Hello,  I bought this 2 months ago and worked nice on Mac. But coming back to Windows microphone did not work at all. How can I fix it?  Regards,

I bought the razer blackshark v2x headset on december 16th. I want to use the 7.1 surround sound feature. For this I registered the product and received an activation code. However, the activation code sent to me was not valid. I would like to be given a valid activation code.

We have a razer leviathan v2 which will commonly “stutter” while playing audio. The stutter is very distinct - it’s not an electrical fault or physical fault, but one where audio frames are being dropped intermittently. This issue only occurs after the unit has been powered on for an extended period of time. Reboot of the PC does not help. All software and fw for razer is fully up to date (2024-12-19). Workaround: Remove power to the unit for 30 seconds and reconnect. Potential Cause: Given the nature of the stutter and the fact that it only occurs after a significant time period, rebooting the pc doesn’t help, we can already eliminate many causes.The most likely cause is that the firmware when left on for an extended period has a memory leak which causes the available free memory to shrink to a point where  memory can not be allocated causing incoming audio to not be buffered reliably. This then manifests as dropped and missed audio frames. This leads to the characteristic “choppy” au

I set a volume level in Synapse 4, but at every Windows reboot, the output level set again at 50%. Any troubleshooting? Thanks

I have an Xbox series s connected to a tv but the mic doesn’t work

Hello everyone! Hope you doing good. So yesterday I was using my blackshark perfectly fine but after I took a break from them one of the ears stopped working, I mostly use them with the 3.5 mm cable but no matter what device I plug them into or if it’s the wireless mode the right ear is mute completelyBeen using them form 3 years now. Is there any solution for this matter or I need to get new headsets? Thank you very much in advance.

I purchased the Razer Barracuda X headset. I registered my product to use the THX Spatial audio program, and they sent me a code via email. However, when I enter the code into the THX Spatial program, I get the error 'The code you have entered does not seem to be valid.' Could you please resolve my issue?  

Recently i bought razer battle bundle. But there is no scrach card for blackshark v2 x headphone. I registrated it but i have still actevated 7.1 sound app. Cancellation! I receive a mail including the code. 

Can someone help me? I have bought a razer blackshark V2 X headset for 2 days. As far as I know, it does not support Synapse. Can someone tell me which application controls it? The sound is still perfect, but my voice is not heard in the microphone at all. How can I fix this?

I barely bought theses and now that I set them up, they don’t work. My music sounds robotic, and I can’t listen to videos or to people talking without everything being robotic. I don’t really know what the issue is.

I don’t know if i have a faulty copy or something but my 7.1 Surround Sound on my Barracuda X is amplifying one side while the other side is maybe suppressed. I don’t know what to do after trying to figure it out myself.

I recently bought the Razer Blackshark V2 Pro headset during Black Friday, so it's only about a week old. However, I'm already facing a frustrating issue. When watching videos, the audio frequently cuts out and pauses the video. If I press play, the video just loads without playing any sound.To troubleshoot, I went to the sound settings and switched from "Razer Blackshark 2.4" to my regular desktop audio, and the video plays fine. But when I switch back to "Razer 2.4," it only works for about 7-10 seconds before the audio cuts out again, and the video stops.I've tried unplugging and re-plugging the USB dongle, which works temporarily, but the issue comes back shortly after. Is anyone else experiencing this? I'm considering returning the headset if I can't find a solution.

A quiet noise appeared in the Razer Kraken v3 x headphones, the noise appears at volumes above 93% and makes noise only when playing sound on a PC; there is no noise in silence

I bought the black shark v2x and when I went to activate 7.1 it said it was already in use

so i just got this headset and have been trying for hours for the past 2 days to figure out why it’s not showing up and it’s driving me crazy

My Nari Ultimate had connection issues for some time now cutting off audio or just disconnecting on its own, this time it did for good and its not catching signal at all from the dongle. I tried reaching out through email, but support just informed me the headset was out of warranty. This doesn’t solve the problem???s/n: 862148D09102519

If you're facing the issue of not detecting the mic of your BlackShark V2 X, especially on a laptop, here are some simple steps to fix it:1. Check the mic mute button. If it's green around the edges, it means it's not muted.2. Test your headphones on other devices like a phone to rule out hardware issues.3. If you're on Windows, open the search bar and type "Realtek Audio Console". Once it opens, click on "Device advanced settings" at the bottom left of your screen. After that, under "Connector Retasking" in the "Analog" dialog box, select "Headset (with microphone)" from the drop-down menu. And see if that fixes the problem.Hope this helps! :) 

trash gaming gear $199. There is no help or solution, it is as quiet as a corpse. TY for help razer

I got a razer kraken v3 and it didn’t come with an activation code so I had to register the headphones to get my activation key but whenever I try to enter the activation key into THX spatial audio it doesn’t work, what do I do.

Just got my new blackshark v2 x today that i bought off aliexpress, it was all sealed and seemed that it wasnt previously opened, but when i went to register it, it said it was already registered and i couldnt get my activation code. Is there any i can get my activation code or maybe a new one? Dont really know how the system works but i just hope i can this sorted since this thing is brand new. If needed i can send my serial number and proof of purchase.