Audio

Hello,The 3.5mm jack for the mic on my headset seems to be loose and is causing a horrible crackling and fuzzing noise when I listen to my mic audio back.Is there an easy solution for this before buying a new headset?

I'm looking for replacement parts, specifically earpads for BLACKSHARK V2 HYPERSPEED. Does anyone know how to get them?thank you so much.

Здравствуйте!  У меня возник вопрос. Подскажите пожалуйста, что делать в ситуации, если при регистрации продукта (наушники) выводится сообщение, что он уже зарегистрирован, хотя регистрацию проводила не я, так как он только что приобретен

Just Bought Razer Blackshark V2 X 3.5mm multiplatform and 7.1 not working, when i play the sound it goes from my laptop instead of 7.1 app and headphones.

I wonder which sampling rate can my blackshark v2 pro can go up with 2.4ghz.Anyone knows can explain please.

The Razer BlackShark V2 X USB headset experiences intermittent flickering or static interruptions when listening to music. This issue can manifest as brief audio drops, crackling sounds, or distortions, breaking up the smooth playback. The flicker may vary in frequency and intensity, often disrupting the listening experience. These interruptions can happen due to potential driver conflicts, power fluctuations from the USB port, or firmware issues specific to this model. The problem persists across various media players and volume levels, and commonly reappears despite attempts to reset or reconnect the device.solve this problem

Hi guys, did anyone know if the Razer Kraken V4 cand be connected wirelessly on Xbox Series X ? Thank you 

In my newly build pc I plugged in my Razer Kraken TE via USB on the motherboard. They didn’t work at first. After about a couple weeks I updated BIOS and they worked normally. Then i updated the on-board audio drivers of the motherboard and for some reason now they don’t work, plus when I have them plugged in and try to run any games, it just crashes my game (not my pc). I downgraded my bios in order to see if that’s the case but it just keeps crashing. I will try downgrading my mobo’s audio drivers but until then, I have no idea what to do. Synapse is fully installed and updated and have tried unistall-install.My mobo is MSI B650 TOMAHAWK WIFI ATX for AM5.Any nescessary info will be provided if seemed useful.Thank you.

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Hi,I've connected my Kraken V4 Pro to my PS5.The head set Is connected to box and in audio preferences Is correctly setup as oudio I/O but I can't hear anything.Any suggestion?

Hello, I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support". Can someone help me?

I bought the razer Blackshark V2 X few days ago. It was running fine on my pc but suddenly the sound changed. The sound is like far away and tinny/sharp. And when i play a voice of someone talking, i can barely hear it bcz its too quite. I uninstalled and reinstalled all the sound drivers but its still like this. How can I fix this?

Does anyone know if they sell replacement mics for the black shark v2 pro 2023 edition? As far as I can see they only sell replacements for the 2020 edition. 

I tried to install the update several times. I also tried to clean the driver completely. nothing works 

What's with the BlackShark V2 Pro and breaking plastic bracket

i have a thx spatial 7.1 license for my nari ultimate headset, i need a new activataion code. how do i get one?i have ascreen shot of my purchase from razar website. online activatioon doees not work. purchased march 27 2022, older model but it still works. windows is up to date with specs.thank you, greg webster

I want to connect my account with Blackshark v2x and use 7.1 surround sound, but it gives a warning that it is already connected to the account, what should I do? I couldn't find a section about this in support.

[Posted this on reddit, but since my account was too new i couldn’t get any answer]So my old gaming headphones just RIP-ed and i wanted to get some new ones. Did some research and landed on the blackshark V2s and decided to order the V2X. Upon doing a little more research, i found out that both these headphones are priced very similarly in my country (this happens because they are not sold domestically, and so retailers have to purchase stock from other countries which makes it even more expensive blah blah blah). The normal V2 is sold at about 103.61$ (only special edition available and idk what that includes) and the V2X is 96.99$. BUT what im torn about here is the mic quality. The V2X just sound better to me in that aspect while the V2 sound like actual helicopter headphones lol. Would like to know what your guys' thoughts are. Also, i plan on using the headphones on both PC and PS5.

Hello bought this headset for call of duty. I have the xbox headset app for razer and there are eq settings in there. I also have the dolby atmos app on xbox and not sure which ones to use. Both are similar. And I want to be able to adjust my eq settings according for the best cod experience. Please help. As the factory settings are bass heavy. 

I bought Black Shark V2 X  headphones, but the activation number in my email is wrong.

Headset has a blue flashing light when i turn it on despite the usb dongle being plugged into my pc. The headset had been working fine for a while until suddenly it stopped working and is no longer connecting to my pc. 

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation

I lost my barracuda wireless receiver，can I buy a new one ?

I REGISTERED THE HEADPHONES I WAS GIVEN AN ACTIVATION CODE BUT IT DOESN'T WORK HELP ME ACTIVATE THE CODE