Audio

I did not receive the product key via e-mail and I cannot use the headset in 7.1 surround mode.

Well i reseted my pc after 4 years cuz i needa some new freshair after i did this i noticed a diffrence in my sound i looked everything up and found out that my 7.1 surround sound is disabled. I wanted to activate it again but i need my serial number, since i have the Razer blackshark v2 pro (2020) 4 years the serial number sticker is ripped off from the side can i activate 7.1 anyhow else or do i need a new headset I look forward to hear from u :-)

HelloI hope your doing wellMy black shark v2 + USB sound card did not come with an activation code for the 7.1 surround sound. I already registered my product but the e-mail that arrived just confirms that my razer product registration is complete, what do to now ???Need help .....

Hello, I bought Hammerhand on March 8th on Aliexpress and it arrives today (03/19/23).But when I tried to register the product on my Razer ID, it says that the product was registered to another account, and i tried connect on Razer Audio, don't working, with the passeds versions of app, idk what happening, anyone help me plzNote: i bougth this bluetooth headset for my birthday and i wanna very much this headset since 2020, because i like Pokémon and Razer, and this partnership animate me to buy these customed products

The day before yesterday everythoing was ok, but yesterday the headset stopped working. I dont have any  sound or mic. I dont think  the headset itself broken, but there is something with the driver of software.The reason why I believe this, is when I start YouTube to test the sound, the clip is not starting - basically telling me there is nothing to play the sound with. I'm on Windows 10 ProI didnt install something new program etc that could cause this. Maybe there was a new update of Razer, but i’m not sureI did get a message the day before yesterday that - and i'm not completly sure - i had conflicting profiles and which one shoudl be  used. All profiles where old (from 2023) and I chosen the newest version from the cloud. I tried to update the firmware from the Razer website.I tried to remove it from Microsoft Device Manager, but as soon as I remove it it is installed again.I remove it from Sound Setting

hello I lost my headphones Razer blackshark v2 pro 2023 dongle, Because of this I can only use bluetooth Mode and can't use Razer  synapse. I tried to buy it on eBay or some other online store, but everywhere only sells the 2020 version, as the description says, it is not compatible with my model. Please advise me where I can buy a dongle that will work on my version. In bluetooth mode I am limited because I can't use razer synapse and wireless mode :(

I have been struggling with setting up audio for gaming and more specifically within CoD: Warzone. What does everyone have for EQ settings for gaming because as it stands right now, Warzone sounds almost muffled. I cannot hear footsteps very well like I could with my previous HyperX headset; additionally the environmental sound is also muffled.  Is this a Razer settings issue or a game setting issue or maybe its both? Things just do not sound clear enough in the game like they were with the previous headset and I am looking to find that near perfect setup Not sure if being in Discord at the same time is a factor or not as I have no issues hearing the voice chat from Discord.

Just got my new gaming headset Razer Opus X.When I use “Razer Opus X Stereo” as playback device the sound is great but the mic doesn’t work.If I use “Razer Opus X Hands-Free AG Audio” the mic works and sounds good but the audio quality becomes awful. And the game just sounds like shit.So now I have to pick from being able to communicate with teammates with bad audio quality or good audio quality but can’t communicate.How do I get good audio quality but working mic at the same time?Also Opus X doesn't show up in Razer Synapse.

Hi guys, I have a Razer Opus X and I noticed that the audio is mono when I join a call on discord . This makes me lose the sense of direction in the game and the audio quality drops a lot.When I'm not on a call, the audio works normally in stereo.I tested it on two different PCs, one with Windows 10 and the other with Windows 11 and the same issue happens. I tested it in a Teams call and the issue also replicates, so it's not something that only happens in a discord call.Does anyone have the same issue or know how to solve it?

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My control pod had been working fine for the last 6 months.  I turn it on normally by holding down the wheel for 3 seconds.Before this it has always work perfectly, no disconnects etc.Hover a few days ago after starting up the PC it:Immediately flash white and blue alternately, before this I always turn it on manually.  It did not connect to bluetooth Sound did not work Clicking or holding the power or source buttons no matter how many times in a row, or length of time holding it down did nothing to change it from flashing white and blue. When holding the bluetooth button down for 4 seconds it flashed blue quickly However the PC could still not detect it, nor my iPhone or macbook. When I turned “Bluetooth devices discovery” in Windows from “Default” to “Advanced” the PC could detect the pod as “Razer Nomv2 RC”, but I think it was called something else when it was connecting properly A

Hello, I have detected a problem with my newly purchased headphones. The microphone cannot be heard on my pc, but if I use the headset on my phone or laptop it works. How can I solve the problem?

I recently got the Razer Opus headset, It is a great headset when I’m listening via Bluetooth on my phone, or when I’m just watching twitch or YouTube. But as soon as I try and get on discord it makes me switch from “Stereo” To “Hands-Free AG Audio” And the quality of sound goes to absolute crap. I can not figure out how to get discord to recognize the audio in “Stereo” Mode! PLESAE HELP!!

I've gotten 2 different blackshark v2 x's (3.5mm) because there's so much crackling when audio starts, stops, when my friends in PS4 party chat talk. Was just wondering if anyone else has this issue?

7.1 sound appears in the audio devices section of my computer, but it does not appear in Razer's own application. It wasn't like this before. 

Hi, I use the headset heavily for work(and play) and I’m not sure how being on wireless for long periods would do, but just curious if there is any way I can use Razer Blackshark V2 Pro without bluetooth or wireless?Thanks!

I cannot get my Galaxy S20 Ultra to recognize my Barracuda X RZ04-03801I have connected the dongle to the USB-C port on the phone, and it recognizes that a USB device is connected, but it never recognizes the headset.I am running on Android 13 -- this is the most current version of the OS that is available for the S20 Ultra.Everything works fine on my Windows 10 PC.

Hello, i just bought a Razer Blackshark V2 X a few days ago because I’m replacing my other Razer headset which was the Kraken X. I had registered the 7.1 surround sound with the Kraken X and the 7.1 surround sound output received audio but when i switched to the Blackshark V2 X the 7.1 surround sound output stopped receiving audio. How do i fix this?

Good afternoon, I purchased Baracuda Pro, registered it on the website, how can I get a code from the THX Spatial Audio product and is it possible to get it at all?

hi i just bought a razer blackshark V2X but when i tried to get the code for 7.1 activation since the code was not  encluded in the box and the seller said to follow the steps in the website to enable it. it said the product was already registerd. i bought this entire headset for the 7.1 feature. and now its telling me i cant enable it. the box was unopened and i can send proof of ownership

I registred razer black shark v2 in razer id, after this i didn’t got any emails from razer with activation code and it says “Your Razer device is not eligible to receive a 7.1 Surround Sound activation code”. 

I just got this new pair of Razer Hammerhead true wireless for my birthday and after taking both earbuds out of the case the left earbud goes from 67% to 10% in under 55 seconds (rough estimate) and everybody is saying to troubleshoot the earbuds and do a battery calibration and I have no idea how to do that.  I also had a pair of Razer Hammerhead Pro Hyperspeed before I lost them (so I got these) and I never had a battery issue like the new one I got.

Hello everyone, I’m having a strange problem with my new Nommo V2 X. They cut out the beginning (a few split seconds) of a newly played sound on MacOS. It is very noticeable with the short “Boop” or “Mezzo” sounds: they are almost inaudible.To reproduce (on MacOS Ventura):Ensure that no audio output is running (background music etc). Go to System Settings → Sound and select “Boop” as “Alert Sound”. Ensure that “Razer Nommo V2 X” is selected under “Play sound effects through”. Then press the “play” button. You will hear the sound very faintly, if at all. BUT if you press “play” more than once in a second, the sound plays correctly. Also, if background music is playing, the cut-off does not happen.I’m running latest build of MacOS Ventura. I also upgraded the firmware of the speaker, but that didn’t change anything. I also tested multiple computers running MacOS, they are share the problem. I didn’t notice it with Windows, though.Anyone else h

Hello guys..I want to ask about thx spatial sound.How can I use it for my ps5?I must download some software or I just select the option from synapse and I play like this?cause I try to find video or topic to understand and I can’t..English is not my main language and its little difficult for me..thank to anyone who will answer me