General Discussion

so after less then a month of use my naga trinity left mouse button randomly popped open and the plastic stick keeping it connected inside broke so now i cant use the mouse i cant apply for warranty since i didnt buy it from a certified razer seller (i did buy it from a big tech company though) so now all i have is a useless piece of hardware that cost 130$ 

I am wondering if Razer would ever support the Kyio pro ultra (and others in this family) on the new MAC app. Now that Razer is officially supporting Apple's silicon, it would be neat not to use the competition's (starts with L) app to configure my camera. 

No one seems to know why the V4Pro haptics do not work or are almost undetectable. Wish Razer would do something about this. My v3 much less expensive version worked much better. Seems odd that much more expensive v4Pro is so much worse. 

Anyone that's owned both the v3 hypersense or pro model and upgraded to the V4 pro how are the sensa haptics are they actually improved as they're already pretty good on the v3 and have they got any weaker or preferably stronger than the max setting on the older models as looking at them as a potential upgrade but I worry about the battery life claims with the haptics on as I only really use my hypersense set to max and I worry they're not gonna be as strong as the kraken v3 hypersense and pro or the nari ultimate I don't wanna upgrade if the haptics are weak as shit 

So basically the right click and left one don't do anything. Everything else work (dpi changes, profiles changes, scrollwheel and it's button, side buttons as well, it gets recogniced by synapse and all.) Can you please help? I tried update the firmware, uninstalled the mouse from windows but nothing works. Has to be something of the mouse because y tried another and it works just fine. 

G502 user but terrible double clicking is happening now. I’ve had 3 previous mice all with the same issue. Now I wanna try something different and go razer. I was looking at the basilisk because of the similar profile of the 502 but I think I want to try giving a lightweight mouse a shot. I’m considering either the viper v3 pro or death adder. What do you all suggest? I have a claw grip and play games like valorant CS and Warzone. Thanks! 

Since the update and the change of synapse 3 to synapse 4 and the 2 separate programs my rgb doesn’t sync as it should, when i turn on my pc the fans stays off and i have to manually restart the controller and set the colors i want. Anyone has allready had these problems, is there a way to go back to Synapse 3 ? Thanks for your answers. 

I bought razer 18 with rtx 5090 and 64 Gig RAM, on 7th August and last night on 21st August i found 11% discount on it. Today I check for price adjustement. the store says yes they will do but with 14 days. Today is 22nd August its 15th day.

Hi all, I can only apologise if this question has been asked many times before, I have tried to register my headset, but the product number is not being recognised, i have tried to make contact with razer on their chat facility, but the button is greyed out so i cannot, i am trying to setup up the headset to use the pc dashboard  so i can  changes settings etc, I have the app setup on my iphone., is there anything else i can do please.

Did they fix the mic on the v3 pro? I heard even with the new EQ it still doesnt sound as good as the v2 pro (2023)Anyone upgraded from this headset? 

Just thought I'd  share, but since Razer and XBox won't allow me to unpair my Kaira Pro headset from my console unless I do a hard reset on my console, I'm done with Razer products.  Good bye.

Having issues with my G16 laptop I got recently. Lots of overheating, performance a downgrade from similar thin laptops.The one good thing is it can run on a 100w charger with reduced performance, but still pretty capable (80, 90 fps on red dead 2, 1600p, medium/high graphics). Recent updates to Nvidia have borked this though.Anyone with a Razer, preferably with a 5080, able to run it on 100w? My preference is to have it for travel. Huge power bricks make travel hard. 

I’d like to extended my Aether light strip to cover two desks. The two desks sit side by side with a half meter gap in between. Question is, if I buy an extender, how can I bridge the gap between the two desks / light strips. I’m aware the Razer Aether light strips use 5 pins.  Thanks  

I am looking to buy some new wireless headphones and was somewhat sold om the blackshark v3 pro, had the v2 for some time and was really happy with them.However after looking around a bit I found out about the audeze maxwell which from what I see so far everyone praises as sounding better and being overall the better choice. My problem however, I can't for the life of me find a somewhat good comparison between these 2.So I was just curious if there was anyone here who tried both and what you thought.I am mainly going to be using the headphones for gaming and music (but mostly gaming). 

Am I the only one that has lag on their keyboard when Synapse is on? I'm using a Blackwidow TKL and when I'm writing for work I have to turn the software off since it's slowing down my keyboard and sometimes even some keys don't work well... I updated Synapse 3 to 4 but the problem remains lol Synapse is so useful while playing videogames but it sucks for other tasks. Yeah, my keyboard is clean and its firmware is updated to the last version, but it's already 3 years old  

 Can i ask for help cause i lost my phone that hat has access to my old 2FA password, i cant get authentication from app due to this problem.. Can i ask if its possible to to reset my 2FA passcode thanks

So uhm. I purchased my Razer headset. Kraken V3 X. And I don’t exactly remember the Date of Purchase. I need a little help. A little context. A few months ago. I don’t exactly remember the date. Me and my mother went up to Walmart and purchased the Headset I use. And as a 15 year old. I don’t exactly have a credit card. Surprise. And she purchased the Headset. But now. Present day, I try to register. And I realized I need my Date of Purchase. If someone could help me. I’d appreciate. Thank you.

I bought it for my laptop and I’m a little concerned about it being powered by the laptop itself. I don’t know much about computer engineering but my laptop (MSI Titan) already runs a little hot and I’m worried the excess power demanded of it will overheat it or reduce its life expectancy or something. My laptop is already powering a gaming keyboard, mouse, controller, Razer Base Station, and charging my headset. My old leviathan had its own power cable.Based on the above info, is it safe to plug in the soundbar directly to my laptop? 

Laser Viper v3 Pro & Huntman v3 Pro tkl & Black Shark v3 Pro Counter Strike 2 Edition When is the scheduled release date? I really want to have it, and what I'm using now is these products. The edition is so cool and I want to keep it, so I'm going to buy it. The video that's scheduled to be released 6 weeks ago is out. Can you tell me when it'll be released

This isn’t a criticism of your brand or work, but rather the generic shape all controllers have. It’s poorly designed, at least for my smallish hands. I have paddles on the back, so the only way to hold the razer and have as many fingers on buttons as possible without removing the thumbs from the sticks is such that there’s literally only an very, very narrow range of holding that just barely (doesn’t really) works. My pinky is too short to comfortably reach the lower paddles. The general shape of the controller is vague, is it to be held this way or the way most grab it, though most also remove their thumbs from the sticks to hit A, B, X and Y?  I absolutely hate how gaming hasn’t innovated controllers beyond some refinements and paddles, the fact that KnM (keyboard & mouse) is used at all is ridiculous. Imagine having to aim a real gun with something as wonky as a stick or mouse? It’s asinine. How has the entire gaming development community failed to created some

Wondering if this is legit? I would love to buy a Razer Kishi V3 Pro but im waiting for a sale. I would appreciate your answers guys!  thank you. 

Yesterday, synapse 3 decided to prioritize itself over my game and insist I install Synapse 4 right that very second. I did, because it wouldn't let me go back to what I was doing otherwise, and now my performance on Jedi: Survivor has gone down the drain.I looked at task manager and saw a modest village of background processes. I'm not sure if those are entirely the issue but it's definitely Synapse 4 in some capacity. Any advice?

I'm planning on upgrading from my logitech G502 hero to the razer basilisk V3 pro 35k. I wanted something wireless + a higher polling rate than 1000 hz, and it's what people recommended. I've been looking around online, and some sources say you can only get 4khz polling with the mouse dock pro, and others say you can get 8khz with it. If only 4khz is possible, I'll buy the hyperpolling dongle instead of the dock, but the dock has the added benefit of wireless charging which is convenient to me because I am not great at cable management in my setup (it's a mess). Can someone who has a mouse dock pro with up-to-date firmware tell me what's the max polling rate they can get with their mouse? 

Yesterday, synapse 3 decided to prioritize itself over my game and insist I install Synapse 4 right that very second. I did, because it wouldn't let me go back to what I was doing otherwise, and now my performance on Jedi: Survivor has gone down the drain.I looked at task manager and saw a modest village of background processes. I'm not sure if those are entirely the issue but it's definitely Synapse 4 in some capacity. Any advice? 

Wondering if the community is still having the issue where the ARGB controller not turning on LED on system startup.I had this issue for a long while, but I did not use my PC since Jul. I read some post around Aug that it was fixed. I finally have time to turn on my computer today. Did all the updates/repairs but it still does not work.Is it broken again?Also, Chroma app is not loading correct when I try to launch it. It opens a window, but get stuck on a blank page.