General Discussion

Hello i dont have acces on my old phone number and back up codes or email trying to call support hard to find where the number is

personally i like both theyre both good for different reasons what ur opinion?

My favorite Razer setup for gaming in 2026 would include a responsive Razer keyboard, a lightweight wireless mouse, a comfortable headset tool, and optimized Synapse profiles. A clean desk layout, smooth RGB lighting, and reliable performance together create a more immersive, focused, and enjoyable gaming experience every day.

So we need to be honest about Razers lack of customer service, build quality for a supposed pro controller with a price tag of GBP200.00. My advice don’t buy it!  I’ve had two new V3 pros in the past two months. Both controllers have the exact same worsening issue when wired. If you move or sometimes even slightly touch the wire when wired the controller will disconnect mid game and cause serious problems. The problem now has evolved into random mid game button switches and total loss of connection.  So let’s now talk about Razers customer service…. One word disgusting! I have an ongoing email thread of over 50 separate emails which on every reply to email is a new robotic support agent that doesn’t know what the hell is going on! they want me to send the controllers to them for warranty fine they provided pre paid FedEx tracking label (international). So off I go two weeks ago to my local FedEx drop off point parcel in hand and to my surprise not one FedEx drop off point will accept t

Hello, I created this thread because I bought three Tartarus V2 in the last three years, and all of them started to fail for the exact same reason: The analogic stick started to not respond at all while pressing it, specially to move forward. I was reading about this issue and apparently is a known one. I have exact same issue that the person that created this topic Razer Insider | Forum - Tartarus V2: D-pad switches failing (4 devices failed in < 1 year) Its really sad to me, that wanted to buy a product from a solid company to have it, hopefully, for years, but this specific product has a factory problem. Is not normal that many people have reported the exact same issue related with the analogic stick, that makes the gamepad pretty much useless. I will be adding some videos to prove this issue with the different devices I have, but like I said, that Razer is selling this product if it has this kind of failures.

Hi I’ve today bought a viper pro 3 I tried installing the razer synapse 4 but everytime the installer open I get server access unavailable I’ve tried everything restarting router pc preferring anti virus pretty much all basics but still getting the issues has anyone been able to solve this issue?

I’m curious how fellow gamers balance their time between gaming and using productivity or workflow tools. Many of us juggle games, work, and personal projects, and I’m exploring ways to stay organized without missing out on gaming fun.Some questions I have: Do you use any apps or automation tools to streamline tasks? How do you schedule gaming sessions alongside work or studies? Any tips for staying productive while still enjoying your hobby? Would love to hear your experiences and recommendations!

So I have a Razer Stream Controller, and at first worked like a charm, mostly use it to control my Philips Hue lights. now we are stuck at running 5.9.1 of the Loupedeck software, and many plugins no longer work with that, I basically have brick with useless buttons.What is Razer going to do about it.  I love the products have spent thousands of $$$ on devices, I own almost every razer device they have made.  and I am finding the lack of any information on some products just missing.Anyone else in the same boat? Just very frustrating. Thank you     

As the title suggests.I am part of the Razer ecosystem so by default my instinct is to go Razer, however the arena 7’s having a tweeter and a little bigger sub is kind of winning me over.Can anyone weigh in on what the better system might be? 

I purchased a Razer Viper Ultimate in June 2022 from the official Razer store in China (Taobao).Recently, after a system update and a Synapse update, the wired connection of the mouse completely stopped working. The device cannot be recognized when connected by cable, although the wireless receiver still works.I discovered that there is no official repair option available for customers in China once the product is out of warranty. As a loyal Razer customer, this is very disappointing.I hope Razer can provide a reasonable solution or assistance.Contact email: [removed by moderator]

Good luck have fun! Let’s win some Razer Silver to exchange for our favourite Razer items!

I'm looking for old footage to SFs store GDC events or around that time frame pre 2020.

As the title says, I can't change the RGB lighting of my Razer Raptor in Synapse 3, does anyone know why and how I can fix it?   The light is fully functional however I just can’t change the rgb light in the settings, anyone know why?

I currently have a wolverine v3 pro and I love it. The mouse click buttons are incredible and it’s very responsive and accurate. Best controller I’ve ever had for sure. I play on Xbox with it. The valor pro doesn’t really have mouse click buttons but it does have TMR sticks and those are supposedly more accurate than Hall effect. Do you guys think the scuf would be a better controller for FPS or should I stick with my wolverine? Everything on the Wolverine imo is better than the scuf except for the sticks. 

Thanks for the initiative 

I have a Nommo V2 Pro, and the 9-pin cable that connects the left speaker to the unit is broken. I attempted to replace the connector, but I wasn't able to do it since the 9-pins are so difficult to solder. The other end of the cable goes into the speaker and isn't removable.. This product is outside of warranty, and I don't have RazerCare, so I'll need to pay for repair. Would anyone be able to inform me of the process? It’s hard to imagine Razer offers no option in my situation? 

I was looking into buying the Razer mouse dock for my Naga V2 Pro, but since it cant really take advantage of the 8000hz polling rate and would only be using it as convenience for charging, I saw on amazon a similar dock for $39 (almost half price). The brand is Soarking and it includes the charging dock and the puck for the mouse. Is it safe to use this third party brand? or can it damage the mouse? 

I've been using Razer for years and have always been able too log in through goodle and register my new products but im unable to verify my human status or update any account info. I would like her replacing the old 2FA number and I can provide and serial numbers or relevant information to products I've purchase or personal info

bought the razer blackwidow v4 pro cuz it looks sick and ive used razer my whole life no problems before, and now that i have a problem with all 3 keyboards i got since i got 2 replacements and now im trying to get a refund since this has been a huge waste off time and when i read about others who have gotten the same keyboard its all the same issue keys double click and dont register. well now they pull out a bullshit 14 day refund time from original purchase that is not stated anywhere wich u can easily find and they can not change my replacement to another line that might work "but hey we can give u another faulty keyboard and waste ure time and empty our warehouse" im so done i tought this was a serious company that cared about customers and made good products, how wrong and naive ive been just cuz some off my shit worked in the past u scammers 

So I ordered an open box Blade 18 completely maxed out specs for a very sizable discount but Amazon sent me the blade 16 instead with the same core specs minus the change in cpu. I know I can return for a refund but it is still a large discount over list price. The 16 does have a very nice oled panel which was the one big downside of the 18. I was looking for an 18 inch laptop and if I return the laptop I’d definitely won’t be shopping in the 5090 category as without the large discount I couldn’t justify it for gaming. My main worry is the weaker CPU’s longevity for gaming. My last and current laptop is a blade 15 with 8750h and 2080 and I know that I disliked that the cpu has become the limiting factor in that setup and am worried that the same thing will happen. Having said that it has lasted me this long before considering an upgrade. 

How do I stop my mouse button 4 and mouse button 5 going back a page and forward a page respectively, I have a Razer Deathadder v2 and I can’t find anything in razer synapse to fix this, how do I make it so it doesn’t so that?

Hello I have problem with my razer stealth 13 mercury white it only turns on when the laptop is plugged in. It shows battery percentage 63% but when I unplug the charger, it turns off. It also does not turn on by itself with the battery.

Hello i come because i jjust installed again synapse to see what was the sens of my mouse but for an obscur reason synapse 4 seems to dont detect my mouse whatever the usb port i used to plug my mouse ( a deathadder essential white ) and i dont think its a fake one since it was detected on the previous version synapse 3 any idea ? 

Hi, just got a Blackshark V3 X Hyperspeed (for PS5), and got all the Synapse and 7.1 Surround installed on my Win 11 machine and it sounds great!But I also use it on my Linux Mint PC though bluetooth, and just "out of the box" it sounds great... but was wondering if there's anything possible I can do to get the best out of it?(I already am doing things like running Easy Effects for EQ etc, but was wondering about anything specifically that would utilize the Razer features, or whatnot. (I installed OpenRazer, but it looks like that doesn't do anything for audio, just mainly light effects.))Thanks for any suggestions! 

Hi, I’m thinking about buying the Wolverine V3 Tournament Edition for Xbox. I want to know whether the controller is 1000hz on Xbox or only on PC?