General Discussion

If you are using Synapse 4, it will not tell you that your Dock Pro requires an update from firmware 1.xx to firmware 2.xx.You've gotta manually download from their official website by searching on google for "Razer Mouse Dock Pro Firmware".Once you have updated to firmware 2.xx, head over to Razer Synapse 4 to do the pairing process again. And this time it should pair and you should be able to move your mouse.Enjoy your 8k polling.

I was normally using my Razer laptop, which I’ve had for six years, when it suddenly started emitting a large amount of thick smoke along with a very strong burnt smell. What could have caused this? How should I handle it right now? I have never modified any parts or replaced the battery. Is this kind of situation normal? I nearly burned down my house! 

So we need to be honest about Razers lack of customer service, build quality for a supposed pro controller with a price tag of GBP200.00. My advice don’t buy it!  I’ve had two new V3 pros in the past two months. Both controllers have the exact same worsening issue when wired. If you move or sometimes even slightly touch the wire when wired the controller will disconnect mid game and cause serious problems. The problem now has evolved into random mid game button switches and total loss of connection.  So let’s now talk about Razers customer service…. One word disgusting! I have an ongoing email thread of over 50 separate emails which on every reply to email is a new robotic support agent that doesn’t know what the hell is going on! they want me to send the controllers to them for warranty fine they provided pre paid FedEx tracking label (international). So off I go two weeks ago to my local FedEx drop off point parcel in hand and to

I was playing a Xbox game (2k25) and ordered some pizza. When it was ready I left everything connected and went to pick it up. I came back and my monitor was screen was dim due to being afk. I tried unpausing the game and nothing happened. I restarted my Xbox one and tried selecting my profile but the controller isn’t responding to anything. It still lights up and I can turn it off by holding the Xbox button on the controller but it isn’t responsive with my Xbox? I’ve tried wired and the dongle and still nothing. Any suggestions? 

I think this is due to the update, I am suddenly experiencing this static/popping sound. The headset is around 1 month old, anyone know a fix for this? it is pretty annoying.

Hi there. I have a razor basilisk v3, and a logitech g915 keyboard. And I was wondering if its possible to creat a macro that, with a click of a mouse button it will select keyboard #1 and if i press again it will select keyboard #2 and with every click, 1 then 2 then 1 then 2 and so on. If anyone knows how to, could they help me out with how to write it Thanks peps  

I have an issue. I was going through my Authentication microsoft app and was deleting accounts that I no no use and accidently deleted my Razer ID and now when I go on the website it asks me for a code. I don’t know what to do in regards of putting up a new one. Please help.

I have a black widow v3 pro, I've been using Bluetooth because the dongle is sadly lost to history,I've heard that razer has a feature that can pair two devices to one dongleIs it possible to pair my keyboard to a mouse that supports this feature, or is there a way to pair the dongle with onlythem keyboard and no mouse? , don't have that razer money anymore to be honest 

Are the sides of the new Phantom White Basilisk V3 Pro 35k still rubber, or have they moved to plastic? I've had the rubber fail on both a Basilisk Ultimate and now a V3 Pro, so hoping they've moved to something a bit more durable. 

Anyone else having issues? It was working a couple days ago. Just stopped all of a sudden, compared to others saying that Synapse 4 NEVER recognized their Raptor monitor.

Hi community i recently bought a blade 16 from Razer.com Australia and the price was $7199, after order was placed I noticed there is an option down there says "buy from local retailer", i clicked in and the same model cost $380 cheaper, is there anyway I could do a price match from Razer.com? Much thanks!

Hello, I have a Razer Blade 14 2023, the space bar key has been having problems for months regarding that it only works when it wants, I followed the recommended solutions in a post I made to which they responded, currently I have not been able to solve anything but because I cannot be without a computer at this moment what I did was assign the space bar to the "right alt" key, a few weeks ago I updated the computer and the "f4" and "~" keys changed colors to the preselected ones, normally I have the keyboard in "Static" rgb configuration in white but these keys appear yellow, when I apply other rgb configurations these keys turn other colors, I would like to know if you can give me some advice or help me solve these problems, thank you.

Hi i have this pair of some version of Razer hypersense headset (cant remember which one) it has the option to remove the mic from the headset and is also wireless with one of Razers USB’s but it wont connect and google isnt of anyhelp at all! They all say to ”just go into sound settings and choose it” but its not there and its not findable through bluetooth or any of the other wireless connections. I have razer synapse and they arent showing up there either? 

My blackshark v2 X was working just fine until i updated my pc to windows 11, i could not fix it no matter what i tried, today i went back to windows 10 and it still does not work.i tried uninstalling my drivers and installing again i just dont know what to do, pls help 

Recently bought a Razer DeathAdder which maybe 1 in 100 clicks, minimises all windows and takes me to my desktop. Extreemely annoying on FPS games. Anyone ever seen this before? Probably just gonna buy a new mouse, but seriously wtf ?

I really love Razer 

I just noticed that there is a sweet green skin for battlefield 6 that is only attainable through certain razer purchases. Sadly don't need any extra peripherals for my PC at the moment and can't justify picking one up just for the skin. Is there anyone out there that has a code they aren't using? I'd really appreciate it. Comment or shoot me a message if you have any leads. Thanks all! 

Bonjour Je recherche chez Razer des clavier souris avec filMais aussi clavier souris sans fil bluetooth compatible avec la PS5.Quels sont les modèles bon ?Merci la communauté 👍

I need your help 

My razer keyboard wont light up, the light on the side next to the switch for Bluetooth works but not the RGB's even when i use caps the dot that usually lights up wont now. the keyboard otherwise works as i can type. i updated the keyboard by downloading firewire update, closed and opened razer synphase and that didn't work, the only thing that make me thing could be reason for this is when I cleaned the edges of the keyboard with a damp towel but i don't think that was enough water to kill the RGB's. does anybody know how to fix it or if it is possible to fix? 

I am very disappointed that this collection is US/ Target exclusive…I would buy them in a heartbeat, I think it’s very unfair it’s only sold in the US.  I am not expecting this post to change that, but I would just like to pass it on to Razer, they are losing a lot of money.. Cinnamoroll is my favourite Sanrio caracther so please make it available for Europe 😭

Has anyone made the move yet? Looks as if we're going to be forced to in a few months...7-8mo ago, I tried 4 and it didn't recognoize most of my devices despite it claiming to be compatiable with synapse 3 devices.interested to know all of your experinces.. good and bad, or if you had a negative experience you were able to resolve. 

Is the RAzer blackshark v3 x any good?I’m planning on getting a budget friendly version of the v3 lineup. I Don’t know pro seems a bit of a gimmick to me. Let me know 

I noticed there are two different plans (elite and essential), but the website only lets me sign up for one plan and isn’t clear which one that is? Also, is it worth it to pay more for Elite over essential (if I have that choice with this controller) 

Unfortunately none of the electronics stores nearby have these models to try out. I think they are both great gaming wise, but I wanted to see which one do you think would feel the best for me. I have a relaxed claw grip and my hand dimensions are 20 cm x 11.5 cm. Thanks