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Microphone problem on Razer Phone

Discussion in 'Razer Support' started by easyAmaranthRedQUARTZ156, Jun 23, 2018.

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  1. I have problem where the mic doesn't seem to work. It doesn't work on calls or on Google when I press the mic symbol in the search bar. It does seem to work when I video something. Has anyone come across this, and if so is there a fix. I have tried a factory reset, but that didn't work.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! When did you notice this issue? Have you tried doing a hard reset? Just simultaneously press and hold the Power Button and the Volume Up button for 7-10 seconds and it should reboot your phone. Let me know if it helps.
     
  3. Hi there,

    I have tried the hard reset, and putting it into safe mode. Sadly neither have worked. Phone calls worked fine a week ago, but I noticed Friday last week that it wasn't working when I made calls.
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Oh, okay. I sent you a PM so please check your inbox.
     
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