Min, this is why you're the best CEO

Discussion in 'General Discussion' started by Predator5, Aug 20, 2018.

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  1. Predator5

    Predator5 Well-Known Member

    The Nommo Pro being officially available, Min has posted a review regarding it on his Facebook page. This was one of his replies in the comment section :D.

    min.png

    This is one of the things that gives Razer that community feel, basically being one of the rare companies with a CEO like that. Keep it up Min :smiley:

    Source
     
  2. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    Well im not as convinced as you are. I keep ranting about the unavailability of stock for a lot of keyboards and mice and have yet to receive any replies from anyone at the company or the support staff. Basic generic reply, it will come in stock when it comes in stock.

    I finally muster up the courage and money to buy a complete setup and now I cant cause there is no stock. To me the lack of communication on meaningful topics is why I have a bad taste in my mouth with Razer. I agree Razer has a more community feel to them, atleast compared to Corsair or Logitech but still I expect more from them.
     
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  3. Predator5

    Predator5 Well-Known Member

    I've never said that Razer's perfect, indeed it has some flaws, most notably in the customer support department, although they're working on it.

    I was just commending Min for staying a "real person" in a big business.
     
  4. DabaronDaFox

    DabaronDaFox Member

    support responded to me really fast
     
  5. Dekades

    Dekades Community Cowboy Staff Member

    Far from perfect, but it is our goal to be Phenomenal. It doesn't happen overnight, nor is that an excuse. Razer has been experiencing explosive growth and with that comes new challenges. Things that used to work, no longer work or don't scale as they should. Things break. We outgrow things. But one thing is for sure, you are heard, even when it doesn't feel like it.

    And that's a mouth full, cause it rarely happens these days.

    I needed support a short time ago and got to say it was fast and responsive, even when stating that things may take a couple days if they are busy it was only a couple hours to get a response. My issue was resolved within 1 day of me opening a ticket, no complaints here.
     
    Last edited by a moderator: Aug 29, 2018
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  6. ChiefNieth

    ChiefNieth Active Member

    Did ya'll hear my suggestion about introducing support for Synapse 2 with new products so I don't have to have 2 different versions on Synapse? Haha. But seriously thanks for letting us know, I know how explosive growth is hard with companies (The company I work at has quadrupled in past 2.5 years). Good to know you guys are aware of this and trying to improve.
     
  7. Predator5

    Predator5 Well-Known Member

    Shouldn't they bring older devices to Synapse 3, not the other way around? :joy::joy:
     
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  8. Lusabit

    Lusabit Active Member

    Yes, but only if they were capable to produce a smooth working piece of software within a reasonable time.
    Obviously they are not !
    Never have seen such a complete inability of software developers.
     
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  9. IniAfi

    IniAfi Member

    Probably the best CEO today. and, i can't to test out nommmo pro too
     
  10. quandrew

    quandrew Member

    To be quite honest, Razer is overpriced and overrated. Bose also isn't really that great. As for "best CEO," I will have to disagree with that.
     
  11. Predator5

    Predator5 Well-Known Member

    I have to disagree with you. Razer is one of the most revolutionary brands in the gaming industry. They've maybe not invented many of their technologies, but they were the first ones to bring them to the masses. While all other companies stuck to classic technologies, Razer was the one to bring us Adjustable Click Force with the Razer Mamba*, Adaptive Frequency with the Razer Lancehead and wireless mouse powering with the Mamba Hyperflux. They're the first one to bring out optical switches in their keyboards to the wider public. They made the first RGB mousepad. They make RGB Mug Holders, what do you want more?

    It sure isn't overpriced, since it's priced very similarly to its competitors.

    Also, you've just proved your lack of audio knowledge by calling Bose "not that great". They are one of the best consumer and professional audio companies in the world.
     
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  12. quandrew

    quandrew Member

    Given that you're a 'Razer Keyboard Advocate,' you're going give a biased opinion. Amazing, you mentioned some features on Razer products, I'm very proud of you, I guess? It seems to me that the RGB Mug Holders (and other non-related gears) was probably made for avid, cult followers of Razer (maybe also someone with a forum title that says 'Razer Keyboard Advocate'), you know? Like the person with Razer-everything, regardless what the product is as long as it's made by Razer or regardless if the product is good or bad. In terms of quality and materials used in Razer products and the cost to manufacture them, it's probably overpriced. I have a DeathStalker, DeathAdder and the discontinued Ferox speakers. It's really not worth the retail price that I paid for. Furthermore, I recently got the Kraken Pro V2 with zSilver. I will have to say that the audio quality is quite mediocre with minimal bass and using the Surround Pro made no difference. It was laughable. I'm quite glad I didn't pay $79 USD out of my own pocket. I did still have to pay for shipping plus tax, which was 'lol.' If you also check on multiple, online retail sites, most reviews on Razer products are mediocre compared to products made by companies like Corsair. Let's bring up some reviews and read some together. Should we also talk about Synapse 3 or is that overkill?

    Also, Bose is probably very well-known, but not the best. You didn't prove my 'lack of audio knowledge.' TOP KEK.
     
    Last edited: Aug 22, 2018
  13. Predator5

    Predator5 Well-Known Member

    I do not have a biased opinion, and I have never said that other's products aren't good - but I am not as impressed with them. I respect others products and have some, but I prefer having everything from one brand for unified software and RGB.

    I was referring to the RGB mug as sort of a joke, but it's still a nice collectible for the hardcore fans. I do not see what's bad with that, and what other brands to stuff like that?

    I am always critical - be it Razer or not. I have always complained about Razer putting laser sensors in their mice, which have hindered the performance of the products I have marked with "*" in my previous post.

    About the quality and materials of Razer's product. I was never dissatisfied, they all perform well and the only issues I've heard are that the BW X had some rusting issues, and that the previous versions of Deathadders had double click issues. It seems that that issue has been minimized since they've started using Omron switches. They've also switched from Kailh to Greetech for their keyboard switches when they've been noticed to be underperforming. Now, I also remembered that the ManO'War headband snaps often, that has been a huge oversight on Razer part, can't argue with that. The plastic pieces are simply too thin for the weight of the headset. I would be fair from Razer to discontinue ManO'War or update the headband design.

    I've never heard anyone say the Kraken V2 has minimal bass. Many have actually said that the bass was overwhelming on the default EQ setting. I personally have the Kraken V1, which has 10mm smaller drivers and the bass sure does not fall short. It actually has better bass than my much more expensive Pioneer HDJ-C70, albeit they have better audio clarity, which is expected for that price. The audio quality of the Krakens is nothing special, however, I think they're fair for their price, especially considering that you get a decent mic in them as well.

    It's also my first time I've heard that Surround Pro made no difference. Sure, some people didn't like it, but they haven't said that it made no difference. You did something wrong on your part, or you're simply hating.
    Razer has given you the headset without you paying for it, now you want them to pay for the shipping too? Aren't you asking for too much?

    About Corsair, the only thing memorable thing in their lineup are their keyboards, everything else is meh. Here's my opinion summary on them:
    • Corsair Keyboards - They're good, use standard Cherry switches, nothing special, the wrist rest is garbage
    • Corsair Mice - Alright, but nothing special, never have been to Razer's level, and I can think of only one that has been branded as "above average"
    • Corsair Headsets - Only time I've heard of them is in the advertisements
    All in all, I've got nothing against Corsair, and they would be my first alternative, however I simply prefer Razer overall.

    About the reviews, Razer's weak spot is their quality control, they have above average factory errors, however I've experienced that only with my Lancehead TE, where the mouse wheel rattles a bit too much and sometimes does not register a scroll up, or registers a scroll down. Also, one of the side buttons rattles a bit.
    On the other hand, take a look at the Deathadder's RMA rates. It's one of the lowest of gaming mice. You also have to take into consideration that the unsatisfied customers are way more vocal than content ones. I have to admit I've never left a positive review on any product ever. I guess I simply forget about that.

    I do agree that the software is Razer's software side lacking, despite never actually encountering an issue.


    About Bose, I've heard a lot of sound systems, and I have to say that Bose has the most natural, pleasant sound. Never said the best, but they're sure among them.
     
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  14. Lusabit

    Lusabit Active Member

    [QUOTE="Predator5, post: 453675, member: 27642"

    About the quality and materials of Razer's product. I was never dissatisfied, they all perform well and the only issues I've heard are that the BW X had some rusting issues, and that the previous versions of Deathadders had double click issues. It seems that that issue has been minimized since they've started using Omron switches. They've also switched from Kailh to Greetech for their keyboard switches when they've been noticed to be underperforming. Now, I also remembered that the ManO'War headband snaps often, that has been a huge oversight on Razer part, can't argue with that. The plastic pieces are simply too thin for the weight of the headset. I would be fair from Razer to discontinue ManO'War or update the headband design.

    [/QUOTE]

    Not to forget the massiv problems with Tartarus V2 thumbstick, failing after few month !
    This peace should be never sold in that condition !
     
  15. quandrew

    quandrew Member

    You do have a biased opinion and the fact that you're also a 'Razer Keyboard Advocate' is just bias in itself. The wording behind how you critique Razer vs Corsair reeks bias. I also am not sure if I should be impressed or concerned of your long reply that seems much like a follower defending their cult.

    Yeah, I wanted them to cover shipping, too. Like most marketing promotions, you don't pay for shipping or tax. When something is FREE, then it's FREE. As entitled as it sounds, I shouldn't have to expect to receive a gift, but then expect to pay for shipping and tax. So, no I'm not fucking asking too much from a multi-millionaire dollar company.

    Regarding Surround Pro, the bass boost feature literally made no difference as if it was just a 'dummy' slider. The only thing that worked from that was the 360 degree demo sound calibration, which is quite sad. So, I'm not hating.

    Sorry to burst your bubble, but reviews don't lie. So, you say that most people don't give positive reviews. By your logic, Razer and ex. Corsair should have the similar kind of reviews, right? Doesn't seem like the case. Also, your "never heard" or "you're the first" argument doesn't really work well because the reviews are there for you to read.
     
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