Sorry, but Synapse Sucks

Discussion in 'Razer Synapse' started by FrozenFireVR, Apr 19, 2018.

?

Do you like Synapse?

  1. Yes

    42 vote(s)
    25.5%
  2. No

    123 vote(s)
    74.5%
  1. JakCrow

    JakCrow New Member

    If you guys think Synapse 2 and 3 are bad, don't bother getting the Wolverine ultimate gamepad for use with windows Instead of being supported by ver. 3, it requires yet ANOTHER version of Synapse, Synapse for Xbox, to configure its extra buttons and RGB lighting. This is ridiculous.
     
  2. Yueh72

    Yueh72 New Member

    Don't be sorry. Synapse 3 is a big piece of sh*t. It isn't in beta state nor in alpha at this point. A beta state isn't for a soft in developement (more an alpha, but Syn3 is again in a brainstorming state).

    To Razer : you have always the time to go back and stop this "beta". Customers will be agree with that. But continue in this way and you will lost a lot of them forever.
     
    Last edited: Aug 24, 2018
    imReqi and Lusabit like this.
  3. Bitauren007

    Bitauren007 Active Member

    everytime there's an update, all my products go missing in the synapse3

    come in to look for help and the same exact solution is given

    uninstall and install again

    come on. i have to uninstall and install everytime there's an update?

    why can't they test it on the backend thoroughly first before releasing the update?
     
  4. Zugzwangroo

    Zugzwangroo New Member

    You have to be either a fan boy or a plant from Razer to think that 3.0 is superior. 2.0 never has never crashed on me and I have been using it since day one. Its also more intuitive in terms of assigning macros to buttons. You also dont have to be logged in 24/7 to use it , unlike 3.0. 3.0 has been in Beta for almost 2 years !!! They are more interested in tracking your data than making it easy to use.
     
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  5. Noob_behind_you

    Noob_behind_you New Member

    Where and when did they denied to bring the support for legacy devices? I know tha in April they stated on their own sites, that the support will be added through time, but I know that they are hiding behind the excuse that bug fixing is the priority and are not adding it to force you to buy their new stuff if you want to get the max out of the synapse 3. As I've observed, synapse 3 is not updating really frequently so about what bug fixes are they talking about? They have added the support for the BlackWidow after they refreshed it with the MercuryWhite and GunmetalGrey color schemes to get better sales but how difficult it was to add the rest of the BlackWidow family like the Tournament Edition at that time? I assume the chip in the PCB is the same, but as I've already mentioned, that's their unfair and not customer oriented practices. And the CEO's tweet about the 4th place in Brasil in therms of customer satisfaction in PC hardware suppliers sector is just LMAO. This is RAZER's arrogancy
     
  6. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    That's just an objectively false assertion. We've made substantial strides in overall quality and UI performance (upto 12x more responsive) over the past months, backed up by hard data. There have been a ton of updates since the 5th April patch. I posted this data after our July update (each green dot is a Synapse update).

    [​IMG]

    Such frequent updating was much to the annoyance of a many users, which we thought was a fair complaint, so we toned down our update frequency a little bit since end of June. Since then, we try to have patches spaced by at least 15 days. There are people complaining with either approach, we try our best to find a fair middle ground.

    Almost every single chroma-enabled Blackwidow (including the oldest one from 2014) is already on Synapse 3, so the "force you to buy new stuff" theory doesn't exactly hold much weight either.
     
    Last edited: Sep 12, 2018
  7. Noob_behind_you

    Noob_behind_you New Member

    I'm impressed. That's the first reply to my accusation by a RAZER representative.

    Since when? My BlackWidow X Chroma TE is not supported so don't lie to me that. You've added those which were refreshed or got a new color scheme.

    BlackWidow Chroma V2 refresh of the old one
    Razer BlackWidow X Chroma 2 new color variant
    BlackWidow Tournament Edition Chroma V2 1 new color variant


    all 3 product from BlackWidow series were added to synapse 3 for marketing purposes
    I am observing the supported devices list since April same as I observe Your store. I'm not so stupid as most of Your customers to not see that at Razer all software decisions are related to the sales goals.
     
    Yueh72 likes this.
  8. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    I quote : "Almost". There are grand total of 2 Chroma keyboards not on Synapse 3. We prioritized the order of device migration based on 9 different criterion (including userbase, recency, complexity of migration, pairing with other Synapse 3 devices and so on). Unfortunately, Blackwidow X TE Chroma didn't end up high on the list.

    I personally made the announcement in April that legacy migration was on hold, so I'm not sure where the inconsistency is. If you've already made up conclusions in your mind that goes against factual data, there's no point in me responding here.
     
  9. Noob_behind_you

    Noob_behind_you New Member

    Explain to me what is the hardware difference between:

    BlackWidow X Chroma and BlackWidow X Chroma TE

    or

    BlackWidow Chroma V2 and Razer BlackWidow Tournament Edition Chroma V2

    If the hardware difference between V2/V2 TE is same as X/X TE wwy the X TE was not added together with the X?

    As far I know BlackWidow X Chroma TE was brought to the market after 2014 but since it has no refresh nor new color there is no need to add this in the first place.

    BlackWidow Chroma V2 was added as a new product and the successor of the BlackWidow Chroma. The Tournament Editions of the V2 were added after the pink variant came out.


    Give me the link to the announcement. Was it the official Razer Support page or on this forum. If here, than you could also stick this announcement to your ass and sit on a chair. It would be an equivalent of placing an support related annoucement on a forum. Not every customer is keen on following the devs on the forums to see what they have on their asses.

    https://support.razer.com/software/synapse-3/ <- I dont see there any announcement.

    Since April your support team didn't notify me that the migration is on hold when i was contacting them twice in an interval of 2 months regarding the missing support for legacy devices.
     
    Last edited by a moderator: Oct 17, 2018
  10. wardog_33

    wardog_33 New Member

    Synapse 3.0 does not recognize the Orbweaver Chroma that is still available for purchase on Razer's site. In my humble opinion, if you are going to sell product then at least make it compatible with the new software you are rolling out!
     
    Noob_behind_you likes this.
  11. Noob_behind_you

    Noob_behind_you New Member

    I also own Orbweaver but didn't use it in my argument as nothing simmilar was rolled out which got already the support except the refresh of the Tartarus (V2)
     
    wardog_33 likes this.
  12. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    Different internals and firmware multiplied by 13 different regional layouts (ANSI and ISO) each requiring unique UI assets, multiplied by 4 OS versions means a ton of validation and testing, which amount to hundreds (if not thousands) of man-hours or effort. Any keyboard has similarities with any other keyboard but it is far from being as quick and easy as you imagine.

    Blackwidow Chroma (first gen) was added many months after the V2, FYI. Just like Naga Hex V2 and Naga Chroma were added months after the Trinity was released, so you might want to reevaluate the theory.

    Owners of any of the unsupported devices will feel hard done :

    - 50$ mousemat is supported but my 3000$ laptop isn't
    - wired version of the mouse is supported but my wireless isn't (Naga Epic Chroma vs Naga Chroma)
    - older keyboard is supported but one of the newer ones isn't (2014 BW Chroma vs 2016 BW Ultimate)
    - newer version is supported, older one isn't (you're in this camp)
    etc

    But we have to be fair to all of the community and create a priority order using impartial and objective criterion, which is exactly what we do.

    I'm going to stop responding to you after this for the lack of basic etiquette.

    Announcements for the latest major releases and plans for next release can be found pinned on top here (i also post a link to reddit) : https://insider.razer.com/index.php?forums/razer-synapse-3-beta/

    Announcement for 5th April patch : https://insider.razer.com/index.php...18-release-announcement-and-discussion.32072/

    If you're still interested in the answers, please feel free to scan through my post history, I've answered all of your questions in the past at some point.
     
    Last edited: Sep 12, 2018
  13. FrozenFireVR

    FrozenFireVR Well-Known Member

    Somebody actually took the effort to respond to you, in a thread critical of them. With that kind of attitude you're just making the person regret ever participating and moreover might cause them to think twice while responding in future.
    Never make staff regret communication, that ends up being bad for everybody. Moreover, just some basic human courtesy, be polite.
    You could've instead said you'd expect a announcement rather than a forum post or something similar and had a much better impact.

    Also, thanks for taking the time @RazerThe_Fiend
     
  14. csills89

    csills89 New Member

    So im feeling like im not the only one with issues with razer synapse? Is anyone getting errors with .net framework?
     
  15. FrozenFireVR

    FrozenFireVR Well-Known Member

    Not me... Try re-installing .NET maybe?
     
  16. Lusabit

    Lusabit Member

    However, that cannot be the solution for all the problems. Deinstalling and new installing, reinstalling .Net and what ever ....
    Thousends of applications and drivers in the world run satisfying and don't need all these crutches to work ! I never had brand-name products, that worked that bad. There is something seriously wrong with Razer !
     
  17. FrozenFireVR

    FrozenFireVR Well-Known Member

    Who talked to you? -_- If you aren't even willing to troubleshoot, there's absolutely nothing to be done.
     
  18. angryturtlerock

    angryturtlerock New Member

    I Agree with you WTF is that
    spying on keystrroke and mouse click
    you bunch of A hole pervert

    i was so insulted by this crap i am glad to annouce my first razor keyboard will be my last ever
    what a slap in the face for gamer everywhere
    i guest i will go buy another logitech G series since they dont need me to log in to change a god damm led color on my keyboard (why,why,why) you want my info
    i will send my shit ,puke and piss for free no logging in hope they see my point
    such great product but no respect for their customer
    have you heard of ANKOR mouse so satified with there product and so much cheaper (the led can breathe too) 20 bucks for mine
    lasted more than 5 years with very very much use (guess they will become the next great supplier for gamer product unless this change and quick)
    its over for me razer but you might want to keep the following customer
     
  19. ARMOR_152

    ARMOR_152 Well-Known Member

    The Stats aren't even an option anymore, it was also very easy to turn off.
     
  20. Best_Jaco

    Best_Jaco New Member

    why synapse 3 dont have indicatori sensitivity change ??? like synapse 2 for example and design S2 is good (Y) S3 is not good (N)
     
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