[Synapse 3 update] // 23-Jul-2018 // Release announcement

Discussion in 'Razer Synapse 3 Beta' started by Razer_TheFiend, Jul 22, 2018.

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  1. zion563

    zion563 New Member

    You are very understanding of the developers at Razer, and I'm sure they agree with you.
    Our big issue is we have purchased new hardware that requires Synapse 3 to function, it is NOT compatible with the stable Synapse 2 software. In my case which is not at all unusual, I purchased a brand new Tartarus V.2 and cannot use it at all while playing games due to bugs in the software. I'm not talking about fancy footwork here, I cant even switch my keymaps without them starting to delay after a few minutes of gaming.I previously have owned 4 models of this same hardware and use the software functions on all of them the same way with no issues. I don't believe Razer should sell hardware that REQUIRES beta software to function, nor do I believe it is our function to write bug reports and report to the developers unless we signed up as beta testers. I have an $85 paperweight that is sitting on a bookshelf while I continue to use the older versions of the device.Perhaps keyboards are easier on the software than the Tartarus/Orbweaver keypads, I dunno.
    What would the average person do if say they purchased a new mouse that started acting up if they left clicked too many times too quickly? I promise you it feels the same way. In addition we hear absolutely nothing from any level from Razer on the status of these bugs which causes anger to build and resentment to grow. Ironically they are calling Synapse 2 "legacy" software and Synapse 3 "beta" software. I just wanted a ""current" version of the same.
    Honestly I think the hardware is great, but the software engineering is sub standard IMO, at least for now.
    felthas1650 likes this.
  2. kajira

    kajira Mother of Gaming

    Believe me, I read every single thing on the forums, and I most definitely DO see the complaints and what's going on. I just wish it were something I could re-create and help with reporting. Unfortunately, all of my stuff works perfectly, and I am running both Synapse 2 and Synapse 3. I have the Chroma Base Station, the Blackwidow Chroma V2 TE keyboard, the Lancehead TE pink quartz mouse, Orbweaver Chroma Stealth, Kraken Pro V2 pink quartz headset and a Leviathan all connected and running smoothly together.

    And yes, I chose to go with the Orbweaver about 2-3 years ago over the older Tartarus, and I haven't tried one of the newer Tartarus keypads. However, all that aside, I can't help but wonder if the dev team is having any of the same issues that I do with not being able to re-create the issues. Regardless though, I agree with you 100% that the software *should* be working and functioning properly, especially after as much time as it's been released and now that it's the primary software used by all new hardware.

    At this point, the best I can offer is that you report everything in the support forum, use the "Feedback" button in the software itself and continue pushing to find answers. I wish there were more that I could do personally but sadly I'm just one little volunteer. lol :)
    MadwiggyNLD likes this.
  3. SoulRipper1990

    SoulRipper1990 New Member

    Will it be possible to use RazorSynapse Files because i found many but i cant use them . Because i need ChromaEffects files.
    I Found some in the Workshop but there a just **** .
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